Review for Immersion Spa ‍…read more I absolutely loved this place, and to this day, I still miss it. When I lived in the Bay Area, I was a faithful and loyal customer at Immersion. It became one of my favorite self-care rituals. I would bring family and friends, and I went regularly--about once every quarter. It was something I always looked forward to. There is currently no Korean spa in Charlotte, North Carolina, where I live now, and the closest option is in Atlanta. So yes... boo-hoo. Nothing quite compares to this experience. What made Immersion special was the sense of freedom and relaxation the moment you walked through the door. The spa is thoughtfully organized, very clean, and beautifully maintained. You store your belongings in secure lockers, receive a waterproof wristband, and then the entire experience begins. I always arrived at least 90 minutes before my massage so I could fully enjoy the amenities. That extra time was part of the magic. My favorite features included: * The hot tub and invigorating cold plunge * The wet sauna and dry sauna * The gentle, calming warmth of the Himalayan salt room * Complimentary roasted tea and water * High-quality bath and shower products in the women's area * A peaceful, well-run environment with clear structure and cleanliness standards Everything felt intentional and relaxing. My go-to service was always the Fusion massage, which blends shiatsu and deep tissue techniques using organic coconut oil. The therapists were incredibly skilled and intuitive--they knew exactly how to work out tension and restore balance. Some of the best massages I've ever had were here. Over the years, prices have increased slightly--as they have everywhere. I remember paying around $100 before COVID, and later seeing it closer to $130. Even so, the value of the experience made it worth every dollar. I was there hook, line, and sinker. A few practical notes for future guests: * Parking is limited and shared with neighboring businesses (including Kumon), so timing matters * The spa has separate men's and women's areas * No outside shoes are allowed inside the spa * Clothing is optional in designated areas, which is standard for Korean spa culture * Plan to arrive early to fully enjoy the amenities before your service One service I personally never tried was the traditional Korean body scrub. I watched others experience it, and while many people love it, it looked a little too intense for my taste. That said, the massages and spa amenities are absolutely exceptional. If you're considering a membership, it's worth exploring. This is the kind of place that becomes part of your routine once you experience it. I still haven't found anything in the Southeast that truly matches the level of service, atmosphere, and overall experience of Immersion. I keep looking--but this one set the bar very high. Treat yourself. You deserve it.

My daughter and I are always looking for daddy daughter dates and Immersion Spa is our latest…read moresuccess story. The front desk had two young ladies that were super polite and got us setup. We arrived early so we could take advantage of the showers, saunas and hot tubs. The locker rooms and sauna areas are divided by gender and are full of amenities. After that we met with our massage therapist and had the best 85 minutes of deep tissue work. Post massage we headed back to the separate locker rooms and had full access to the amenities again. Check out was positive and our friends at the front desk were just as supportive and kind. I've seen other reviews of other Spas harassing clients for tips or add on services this is not the case at Immersion. Additionally I left my water bottle at the spa and when I contacted them they had it waiting for pick up. I recommend this place for daddy daughter dates, solo self care or a couples retreat!

I absolutely love this massage place; I've been here many times, and every massage has been…read morefantastic. They greet you warmly when you enter the room and ask about your preferred pressure, adjusting their technique accordingly. They do an excellent job targeting every sore spot--thank you so much!

Popular, professional, amazing massage place. Sometimes they get booked so make sure to call ahead…read more I am a regular and love it here.

Found Erada Relaxing Spa on Yelp and I booked myself the Relaxing Hair Wash combo for 70 mins…read more($90). I booked the appointment on their website and paid up front. The combo includes a facial and scalp massage and hair wash which was very relaxing! The spa was very clean and newly renovated. I believe they are a new business and had a grand opening not too long ago. I got there early around 10:16 am and wanted to see if they can take me earlier since my appointment was at 11 am, but the doors were locked and the blinds were down. The hours on the door says they open at 10 am. I waited around in the car until a couple of minutes before 11 am and I tried opening the door again and it was locked. This time the blinds were up and I was able to see inside. I managed to lock eye contact with the lady inside and she came to unlock the door for me. It was a bit strange but luckily I was able to get let in. Despite the language barrier with my esthetician, I had a good experience! It was relaxing and she did a great job with the facial and scalp massage plus hair wash. My hair was very smooth and cleaned afterwards and my face felt super soft. The esthetician even offered me tea afterwards so I felt like royalty for the 70 mins! Their prices are fairly reasonable and they also offer massages too! Will have to come back to try that next time. Definitely stop by and support a new business!

Service was absolutely amazing, the girls were so nice. They really thought of every detail. I…read moretruly enjoyed the head massage and the facial. The time spent definitely felt like , got the entire time to relax and have the full service. I had an amazing time here. I will definitely come back again. I felt so refreshed afterwards. I was pleasantly surprised with how many services were included with the package. My masseuses was very kind and professional. Appreciated the nice touch and friendly service. Definitely, I will come back again.

Lovely experience all around, I see why people come here to get pampered! Felt super refreshed and…read morerejuvenated afterwards would highly recommend trying if you've never been to a Korean type spa or just in the area (have to book in advance!) Facilities were clean and lovely, they have the spas and massage rooms on the first floor and a clay and salt room on the second floor. There is a vanity room where there are plenty of snacks and water/coffee/tea for you to rehydrate yourself with. I believe you get an hour before and after your appointment to enjoy all the amenities. And if you get the scrub highly recommend coming early and softening up your skin in the spas beforehand. I got the silverbell 1 hour message, which comes with the scrub, massage, and also a hair wash. The lady was super gentle and checked in on me whether that was the water temperature, scrub pressure or the massage strength. I thought with everything going on in this it might feel too rushed but time felt well budgeted.

Actual rating: 3 1/2 stars…read more Women only spa by appointment only. Day passes available but only the day of if there happen to be cancellations. Otherwise, you'll need to book a service at least a month in advance. It's situated in Japantown. If you're driving, I recommend parking in the garage as street parking is either by permit and limited to two hours. They kindly pushed our scrub time to later since one of our party members was running a bit behind. This is the first Korean place I've been to where they requested you come an hour earlier versus thirty minutes. Seemed like a long time to soak. There's also no clock inside the actual bathing area, so difficult to keep track of time. Also, first time going to a Korean spa where they want it to be absolutely silent. I get that they are going for a relaxed environment, but kind of difficult to just soak for an hour and not chit chat amongst ourselves. The shower/soaking area is on the smaller side and for some reason, they didn't have any stools for the sitting bathing areas available. There's one hot tub, one ice tub, a dry sauna, and steam sauna. This would have been more of a three-star experience for me if not for the scrub. My ahjumma, Lee, was great; very attentive and did a very thorough job! Not mentioned in the list of services, but they also wash your hair and face as well as part of the thirty-minute scrub. After our scrub, we headed upstairs to try out the Himalayan salt room and the red clay room. They had staff cleaning throughout so they definitely take cleanliness seriously. Locker room area has lots of Aveda product toiletries and blow dryers available for after. As we were leaving, they gave a face and eye mask which was much appreciated. I can see this being a go-to place if you live in the city, especially if you prioritize relaxation and cleanliness. Just be sure to make an appointment ahead of time.

I can't daily enough about this place. Going on year 2 of coming here weekly and never have I had a…read morebad visit. The therapists know their craft. See you soon

I've been here a few times and brought my partner with me. Usually, I don't have any problems. The…read morefacility is clean, you get private massage rooms. I had a massage today and afterwords was told that my tip was not enough and that I needed to tip more. I'm a bartender so I know how to tip and tip well so the fact that I was being told my tip wasn't enough was insane. Definitely ruined my post-massage vibe.

It's been about 2 1/2 years since I last visited this location, but it continues to be a relaxing…read moreoasis in the middle of Santana Row. I was way overdue for a relaxing treatment, and Burke William didn't fail to deliver! 10:15 AM on a Friday in late May, parking was easy, and most of the stores on The Row were just waking up. Ascending the staircase to the front doors of BW, almost feels magical. I was quickly greeted, given a key to my locker, and then the doors of Oz opened! The lighting is just right, and the facilities are spotless. The robe awaiting me in my locker, unfortunately, was a size petite... I'm 6'1" 250 pounds though! I encountered another patron (i think) who reached through an 'employees only' door to find a 4XL sized robe which fit perfectly. Took a 15 minute jacuzzi. After helping myself to some cucumber, water and lemonade, I relaxed/napped in the waiting room for about 10 minutes... Waiting for my name to be whispered. The shiatsu/Swedish massage from Deirdre (sp?) was exquisite! Right pressure. Right amount of engaging conversation. She answered my questions and offered suggestions with just the right amount of empathy. After the 50 minute massage, I returned to the locker room for a session in the sauna, steam room, and took a shower. I wish the changing area in the locker room was a bit roomier, but that is my only gripe.

I will never come back here after today. I had a 10AM Facial…read morescheduled they call me at 9:15AM to tell me that the person assigned to do my facial wasn't available and they could fit me in but not till 1:30PM I explained i came all the way from SF and was already in the area. Customer Service was horrible no remorse or didn't feel like they cared about how upset I was Didn't even call me the night before when she said they knew about it since the night before or I would've never made the trip out. Wasn't really give any other options but to wait till 1:30PM so I did not take that option since I was already in the area at 9AM. Horrible! For how expensive it is this was the worse customer service! My email is amarie18@yahoo.com if you Need to reach out

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

The location is awesome! It's nearby lots of food places if you ever get hungry before or after…read moreyour session. The place is clean and it smells amazing! The staff are also so nice. My fiance booked us a massage + facial +head spa. Now I know that with all that, there has got to be a focus and for this visit it was definitely the upper back massage. My lady went innnn and I loved it! Couple things from this package that I didn't find impressing is the enclosed massage hole. I dint feel like I had great airflow and the idea of breathing in from a sink just doesn't seem appealing nor was it enjoyable. The facial; the products didn't sting however it did when it got in my eye, I was a bit panicked bc I felt a bead in my right eye, I washed it off, it got better as the day went on but my eyelids were on fire for days, she didn't leave my under eye or my top lid alone instead she applied the products on top of them which I thought was interesting. The final thing I wasn't a fan of was that she kept putting her fingers inside my ears! I've been to a head spa in Orange County and they try their best not to wet your ears AT ALL, I mean, think about it, you're relaxing, and then boom! Water in your ears and fingers in your ears... idk, maybe to some it's not bothersome but to me it was uncomfortable. The ladies were so sweet though and nice, they blow dried my hair halfway which is totally fine. I definitely think there are couple things to consider but it wasn't a horrible experience! They did a wonderful job on the massage and setting the ambiance to be as relaxing as possible so I give them that!

I have been to many head spas and was looking forward to redeeming my gifted 60m Deep Scalp Therapy…read moresession. It began with a very brief scalp analysis using a camera. I'm talking 1m of assessing a small portion of my head. After, I was given 50m of scalp cleansing and 10m for hair drying. I was serviced by Jackson who offered amazingg pressure during the scalp massage. They were gentle during the hair washing and gave me a nice blow out. In the end, my scalp felt squeaky clean and my hair super smooth. Typically, you are shown the aftermath of the scalp treatment using a camera but I did not experience this here. Other places also finish off with some sort of scalp therapy (serum, red light wand, etc.) but I was given simple hair oil for my blow out. The customer service overall was subpar but I may consider booking an Acupressure facial massage with Jackson; his massage technique earned this place an additional star :-)