Unprofessional and incompetent salesman Chris Johnson provided the worst experience in customer service I've ever had. Our simple requests to provide specs on 3 cars I was interested in turned into apparently the most difficult task for him. He answered our questions vaguely making him lose credibility immediately. When we held our ground and asked to give us the specs before we filled out any paperwork (which he originally promised he would) he got very defensive and unnecessarily aggressive. He stood up out of his chair and said "get the f*** outta here then, just leave motherfucker!" Then accused us of making things "difficult" for him and accused my bf of not being professional. LOL! News flash: you're a SALESMAN, not all of your customers are gonna be the same, if you're good you should be able to overcome obstacles. and as far as professionalism goes, we're not the ones working. He was clearly not being genuine because it didn't take much for him to show his true personality. Would've been a simple sale because I was very much interested. Kudos to management for trying to resolve the issue right then and there, I appreciated that. Unfortunately, I lost confidence in the location and the brand. So, I drove to Toyota on Sahara and bought a Scion. :) read more

I LOOOOOVE Towbin Dodge!! My husband has bought 2 trucks and I bought my car from there, although I REALLY wanted a new tahoe I refuse to leave this dealership Tim Harris is AMAZING!! And in service Cesar #1 BEST CUSTOMER SERVICE I have ever had in my life! It takes some pretty awesome people to make you love a place so much you'll change the vehicle you want to buy next JUST to not leave their dealership.. so next month another dodge ram it is :) THANK YOU TIM AND CESAR YOU TWO ROCK THE NATION!!!! read more

Excellent service experience. I actually left my MacBook on a bench outside where I was waiting and called 3 hours later to find it was turned in and waiting for me at the front desk. Well done. read more

Do not, I repeat, DO NOT take your vehicle here for repair work. Apparently it's company policy to pass your contact info around to every sales person and all they do is hassle you all day long to buy a new vehicle. I have received more calls and texts from sales people than I have from the service department regarding the status of my vehicle. My car is paid off and still under warranty. Why in the F*** would I want to "check out their lot" for a new vehicle just so I can have a car payment again?!?! I have called and screamed at the manager and service rep. We'll see if that has any effect, but the dealership is still open for 4 hours so I suspect I'll be getting another text very soon confirming my vehicle is paid off and it's a "great time to look at new models!". One thing I am certain of is that when I am ready for a new vehicle, Towbin Dodge will NOT be on my list of places to check! #1 in the country. Yeah, right! read more

Went in looking for the car I wanted, and the salesman who sat down and talked to me, asked me what I wanted a charger in, manual or automatic, that should tell you how little knowledge he had in his own product. Didn't even know how to do math correctly. Really unbelievable. Tried to sell me other vehicles after I was there for one specific one. This man literally sounded like he was full of crap. Worst salesman ever. Don't think I'll ever go there again. read more

We went here to trade my journey for a durango. We told them our requirements were for both names on the durango, our monthly limit and they need not waste our time if they want our business. We got there around 4ish and got home after 11. After hours of them jacking us around and us telling them to give our license back they came back with something barely meeting our requirements. While dealing with finance people they said "give us all 10s on the survey and we'll get your windows tinted for free" alright maybe they're trying to make up for the hassles. During finance we asked to have them pay registration after they find extra ways to track on money making the monthly payment higher and again refuse but offer "free tint" so we told them no we've already been offered this for a "10 review" he said the people that do registration weren't in the office. All said and done i go to pick up a "voucher" for the free tint and it's for standard tint...MY CAR ALREADY HAS THIS!!! Long story short hours of my life wasted at this place. Yes i got my car however I'LL NEVER RETURN. They are liars and so deceptive. read more

Towbin Dodge Ram - "Free tint" - Auto Repair Near Me - Henderson, Nevada

So my last review may have been a little harsh. I am still not happy with Jason but in all honesty Andy still came through for us. With help from a finance genius and hardest working man in the business Ozzy!! This guy is amazing, he not only kept his word on everything he promised, he actually got us a better deal on a newer truck. He took us from a 2011 Ford F-150 which was nice to an incredible 2018 Dodge Ram 1500 sterling blue with blacked out rim's and grill. Thos truck is everything I could have wanted except for no room in the backseats. It's my fault though being 6'5 and having a full bed in the back instead of the short bed in the f-150..All in all between Ozzy and Andy they kept true to their word, worked extremely hard and even delivered my truck when andy was busy. Plus they worked with us on getting the down payment as another dealer that we went to was giving us hell trying to get our money back. Thank you guys, I should have known that talk to the right people and Towbin will treat you right. Ozzy and Andy, we owe you lunch on us. As soon as the city opens back up the fajitas and tequila are on us! Haha. Thanks again guys, you are the best!! read more

We bought our RAM 2500 truck from here 2 years ago. Amazing customer service, price & service team. Definitely recommend. 2 years later and Service Dept is as amazing as our buying experience. Best Dodge dealership in the Vegas Valley! read more

So much wasted time here!! One night they kept me till 1 am signing papers and still didn't leave with the car. When I finally was able to leave with the car they said the monthly price we negotiated was to low and they were unable to keep the deal. I was completely fine with this and said I no longer want this car. Was ready to take it back when I noticed they ran my credit 7 times!! THIS WAS AFTER I WAS NO LONGER INTERESTED. So they brought my credit down quiet a bit. They then decided to honor the deal and by then I didn't feel I had much choice. I didn't not think I would get approved anywhere else with the amount they ran my credit after telling them I wasn't interested. So I kept the car. Every day they called me to sign more and more paperwork. It was a big mess. I don't understand why they don't keep there paperwork organized. Finally I think everything is good no calls no one hassling me for two whole days and then I get a call from this very very rude woman Jennifer. Arguing with me about some paperwork her old employee was supposed to send but didn't before he either quit or was fired. She made us give the car back without any empathy or help on what to do. It was a problem on their side they didn't want to take responsibility for... Either way I was tired of dealing with this company. So I had to return the car and now I have all these inquiry's. One of the sales associate said I would get my refund by now but still nothing.... This place is a nightmare. I have left a review before and they left a call back number but they NEVER answer. They have called me back once and said they would get back to me about the situation but I haven't received one call!! Still waiting. Worst service ever. If you call the number below be prepared for them to never answer. read more

First let me say....in my opinion, these were typical old school bait and switch tactics. Very disappointing. But it's why I didn't want to go there to begin with. I read their reviews here in Yelp, and they were horrible. However I couldn't find the vehicle that I was looking for so the salesperson at another dealership referred me to a friend at Towbin. I won't mention the name of the individual at Towbin to save him from embarrassment. They had a Ram truck advertised for $34,000. Both on their own web sight and Cars.com. BIG BOLD numbers. Great price! But as expected when I arrived there.....they attempted to add approximately $2,500 in useless dealer add ons. Nitrogen, GPS tracker, finish protection....the usual nonsense. I advised them that I'm not interested in those products. The responses were hysterical! Well you should have read the small print.....These add ons are what allow us to give you such a low price...(not so low when you add on useless dealer profit items).... Nobody can beat my price! To which I said, give me a written purchase order with your best price and I will take it to another dealer. He stated....Oh! Yeah! I give you that, and you just take it to another dealer so they can beat me by $500? I was laughing behind my mask. Then they offer me three thousand below fair market for my trade in. And I did receive that fair market value at the dealer who sold me my truck yesterday. I would just say this.....educate yourself with all the online tools prior to going to a dealer. Dealers are terrified of educated buyers. I ended up getting from another dealer, and a very honest one I might add....an out the door price over the phone, an in writing trade offer before i arrived and they honored it. Deal done and out the door in a reasonable time at that other dealer. And I should also mention that when I walked out of Towbin, they 'forgot' to return my license to me. Never bothered to call me to let me know....when I noticed it was not in my wallet, I called and the response was, yes, I have it in my desk. Again, my opinion....but very petty and I won't be going there again or recommending this facility.....quite the opposite. I'll be sharing my experience with anyone that Is willing to listening. And if anyone wants to know where I went to buy my truck and was extremely satisfied, just drop me a line. read more

We would like to thank Chopper and his staff for solving our auto problem. Did they have to go as far as they did to solve our unhappiness, no, but they did. Our thanks to Calli, Chris in customer service and the support of management. Chopper, great staff and we will be back so I could buy our 4th vehicle, a new Ram. The DeMundas read more

Excellent customer service. In and out with the vehicle we wanted, price we wanted and it was painless! Martin was our sales guy and Ross the floor manager went above and beyond! They will have our business. read more

I had an issue with this dealership in the past but I decided to give them another chance after talking to corporate. I went in the other day because my check engine light was on. Greg and his team were very helpful. They let me use a loaner car over the holiday weekend and resolved my dilemma. read more

I just want to thank the team that helped me get into my first Truck. The service I received was 2nd to none! I got exactly what I was looking for and beyond. Just when I thought I had locked in a great deal it only got better locking me into a great rate and deal. The service from Melissa and her Management Team was impeccable. I really felt like a VIP. I was shown where service was done, parts where purchased and a complete explanation of my vehicle and its features. I highly recommend that you buy your next vehicle at Towbin Dodge... They are number 1 for a reason. You more than earned my business. Once again special thanks to Melissa! read more

Byron in sales, Luis in finance and Liz in Customer Service will get you through the process. Byron directed me to the truck expert to answer my questions about specific models. He was so helpful, and gave me some extra time with the truck to be sure I was certain about my purchase. Thank you, Byron! read more

My service has always been very good at Towbin Dodge. This last service on my truck. The whole service area was more than just right on!!!! Relaxed, confident and just made me feel very comfortable. A big thank you to Cesar. The service rep who worked with me. Very courteous and professional. I had to pick my truck up the next day. Cesar kept me updated and was ready when they said it would be. Thank you Cesar & Towbin Dodge. read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

Had some cosmetic work done on my car and came here for help! Harold and Tony in the used car department took excellent care of me and made sure all my needs were more than met. Super thankful for them, my car looks perfect! read more

Out of State sale! My husband love his Truck and he was pleased with Bobbi.... But... if your going to purchase a Vehicle. Make sure you buy in your State... we live bordered to Las Vegas in a small town. So we decided to look in Vegas. We were looking online. We found a truck my husband loved. We got our own Financing, so we thought we wouldn't have to deal with BS.. when my husband went back to the financing to sign papers for his truck.. I ask about DMV Registration.. wanted to make sure it was Included so we wouldn't get any Surprises.. well come to find out a wk later that we do indeed have to pay Vehicle registration in our state.. it wasn't Included.. When we talked to Freddy this evening it was like he could care less.. that they didn't include dmv registration. FREDDY.... He stated in the state of Nv we dont include that. It's such a lie. We know other people that have bought vehicle in Nv and WAS included it. So please buy in your state or make sure your vehicle registration is included.. We wouldn't Recommend any of our friends or family to buy from here..... read more

My fiancé and I just purchased a brand new Dodge Journey SXT and we love it! The customer service was great as well and they did a lot for us to drive away in our new vehicle. There were a few hiccups along the way that were somewhat annoying but that is expected when spending a lot of time at a dealership. Ross was our Sales Rep and he was extremely patient with us (we weren't the easiest to deal with). Caesar jumped through a lot of hoops with us and managed to work a deal with our not-so-great credit. Joe, their finance guy, was extremely friendly. I love the family oriented atmosphere and they truly cared about us and our circumstance. I would highly recommend them and we will continue doing business with them in the future. read more

I purchased 2 trucks from Towbin and have had many service appointments, maintenance appointments, re-call appointments and emergency appointments. I have had only 1 bad experience there and it was resolved quickly and efficiently. There is a service agent there named Cesar and he really does go above and beyond to make sure his customers are taken care of. Cesar is the only service agent I deal with and if he is not there then I will come back when he is there. I would highly recommend Towbin Dodge and Cesar for all of your automotive needs. read more

I would like to thank those are Towbin Dodge for their help and accompanying my financial needs in securing my new vehicle. Brandon Marks was key to helping me find a vehicle, helping me get what I want and even took the time to deliver it to my house with gas. Thank you everyone there. read more

Back in February 2018, I decided it was time to buy a new truck. I was looking at the new diesels since that was what I already had, but after seeing the price of a 2018 one, I was in sticker shock! It was more than what I owed on my house! And the monthly payment would have been equal to my house payment. I settled on a Ram Power Wagon and got a decent deal on financing through my credit union. Here recently, I have been bombarded by emails and text messages from various people at Towbin wanting my Power Wagon back as a trade and were offering 0% interest on new ones! When I got down there the first time in July, I was told there was no 0% on new Power Wagons, only on lesser models. Why trade down from what I liked to a lesser model! So I ignored the next round of mailings and offers until the phone calls began...Cold Calling as it were. Same offers, 0% on Power Wagons, I was assured! So like a fool, I believed them and went down again! Once more, I was told there was no 0% offered on Power Wagons, only the lesser models, even after being assured several times by two salesmen that there were, including Bruno, our eventual salesman. We looked around and were ready to call it a day and then they brought out the sales gang, had my keys to my truck (so they could estimate it) and began making offers. I kept saying no...unless I got zero percent like I was told. This went on through three salesmen and still no zero percent! I refused to pay more than my current payment and they kept raising the value of my trade. The truck I had already had a factory sprayed in bed liner, I had it professionally tinted several months before and had running boards I liked. The truck they rolled out had none of that! So they offered a sprayed in bed liner, credit for tinting and I signed. Several trips back and forth from North Las Vegas, I finally got a tint voucher and after three round trips, I finally got the sprayed in bed liner! This is another story for another day as I am afraid as I am still steaming over this! I told them I would hook them up with a good review, but after all this aggravation, I cannot in all good consciousness abide by the way this organization does business. I am afraid this will be the last vehicle I buy from them, and I am sad that I will still have to deal with them for service, but I still have the option to use a dealer who is closer! read more

We went in to check out some pricing on some older more affordable vehicles on Tuesday the 24th. The sales guy who came out asked what we were looking for and when we told him something cheap, he asked why. He didn't want to show us what was available and all he tried to do was get us to go inside and run our credit. He was pushy and didn't want to really help at all. He tried to push us onto a newer, more expensive vehicle when we specifically asked for older. We did get to test drive one vehicle and that was a nightmare as well. He had to go pick it up at another location which was fine, but then when we were driving it, we heard loud rattling noises coming from the tires. The sales guy was trying to say it was the wind when it clearly was not. When he suggested we wind up the windows, the passenger side just fell down into the door. When we got back to the dealer, the sales guy tried to rush us inside to fill out an app for that vehicle when it was clearly not even ready to be sold. We did go inside but since the sales guy didn't like our handwriting he told us to fill it out again and acted like it was a problem. After the 2nd time filling out the app he decided it still wasn't good enough and then decided to fill it out himself. He demanded pay check stubs and since we didn't have them with us, he told us he couldn't do anything and pushed us out the door. This was by far the worst experience ever. read more

The customer service from JT was awesome! This review is for finance, I believe his name is Luis. We bought a Caravan and my husband went in to sign the final loan papers for it. The interest rate went up, which was ok. He didn't tell us our first payment would be on February 5th, which is in a few days. My husband brought it up and he said he would change it to the middle of March like they promised. Here comes the deal breaker. My husband was trying to do math in his head because the interest rate went up, the loan amount went up, so he was trying to figure it out the difference. Luis made this comment "what kind of math are you doing? Mexican math? This isn't Mexico." First of all, you don't say that shit when you work in customer service. Secondly, we're not Mexican, Hispanic, or Latino, however you want to put it. Worst experience ever. read more

First I have to thank Mary, our service adviser. Very professional and explained all the options as we rolled up late in the day for service as we were coming in from the Grand Canyon with multiple service warning lights alerting. Returned the next morning as promised, with service completed in a very timely manner, within the quoted time and price quote. Heck the truck was even washed. I don't get that kind of service from my home town local dealers! With Tobin's great service, it makes me consider moving to Henderson. With a no BS service department. Thanks you for the great service, from a traveling family. read more

When I first arrived here right away someone greeted me and introduced me to the man I had an appointment with. After that, the customer service sucked. I met with the manager and he said it will take a couple of hours to see if I had gotten approved or not and that he'd call me the following day. 4 days later and still no call. Also, after the manager had told me that I asked if I could look at the car I wanted. He said yes and that they were bringing it out now for me to look at it and that was a lie because after 20 minutes past I went to ask them when the car would be ready and no one had went to go get the car. I had to be somewhere, so I just told them nevermind. You could just tell that since I wasnt approved on the spot that they totally didn't care and forgot about me. read more

Update: My husband went back to the dealership after the check cleared and was able to correct the service he had received. Apology was received and accepted. Changes need to be made regarding honesty and the sound in the showroom. We love our car, thank you Delorean for all your assistance. Would recommend you everytime. read more

I want to really thank Tim the sales manager and Aaron the sales guy for getting us in 2018 journey.They treated us really good and very excellent customer service. I would recommend to friends and family. Thanks Again read more

I just bought my fourth car from Towbin and I couldn't be happier!! The whole process was extremely easy. Tony Sosa was extremely helpful. He helped me find the right truck in my price range and with al of the features that I had wanted. I will definitely be returning to Towbin for my next vehicle purchase. read more

The good: We love our new RAM 1500 The Bad: Worst car buying experience of my lifetime The Ugly: Because we didn't give the dealership all 10's on the survey our sales person was suspended for one day. We purchased the truck on July 11, 2020. We were there for several hours waiting on finance to have us sign our paperwork. No "10" was earned. In finance, the person heling us kept pushing the "extended warranty" after several "no thank you" responses we were almost ready to walk out - She finally relented with an eye roll. No "10" was earned. We were told, by the sales manager and or salesperson that our credit was outstanding (which it is) and we agreed to a rate from a local credit union. I made it CLEAR that I did not want my credit pulled repeatedly. The next day I got FOUR alerts that my credit was pulled again! And I got an alert my score dropped 15 points. I immediately called and spoke to the finance department and was told "Oh, we're just trying to get you a better rate". They didn't and I don't believe them. Defiantly no "10" was earned. Part of our deal was to have running boards installed - To-date, this still has not been scheduled. NO "10" earned. Because we left the dealership so late we were asked to bring the truck in for a complete detail the next business day, we did. After another long wait our truck was returned with water spots and smeared windows. Our salesperson apologized and tried his best to clean it up. Tired after a long day and standing in 100 degree heat I told him to leave it. We took the truck to Terrible's on Ft Apache & Charleston and for $23 plus tip got a real cleaning with no smears or water spots. I recommend Towbin hire them. No "10" earned. To date, my trade in has not been paid off - No "10" earned. As you can see, our salesperson has NOTHING to do with our review to Dodge yet Towbin was quick to blame him. Really unfair and not right. If you want 10's, EARN THEM. Again, we LOVE the truck however Towbin will never see us again unless it's for a warranty repair. read more

Just got a 2020 Dodge Durango, which is my 12 vehicle in the past 18years. We had Adam Murrow for our sales assistant. When we arrived,we had informed him of our tight time limit. We already looked online and knew what we wanted. He was amazing as well as all the staff even the guys behind the glass working the numbers. As usual we had a deal we could afford. Adam helped keep everything moving wonderful, from walking in to driving out in a new vehicle under 3hrs. Towbin has always been wonderful and helpful with any concerns. Thanks again Adam and everyone at Towbin Dodge. read more

If I could give no stars I would...just bought a new Dodge Challenger r/t from Towbin Dodge...it's been hell of a experience...from the deadbeat sales associate Sal...to his deadbeat boss Shane...all they cared about was selling...Zero Customer service...never walked the car with me showing me everything on the car after I purchased it...sent me home with a dirty car....if I needed to get ahold of them ...always voicemail...no call backs for days...unbelievable service...meaning None!!!..I would never go back...never send anyone I know to go there...not mad...just wasn't a great experience. Spent many hours there of just sitting there wasting my time, a lot of people running around there like they were actually working. This dealership is a joke ! Everyone that so called works there is useless ! No wonder there is such a turnaround of idiot's in sales read more

Underhanded finance person caused the salesman a sale. We are not novice car buyers. We do our homework. We get our financing in order, if needed, before walking into any dealer. We met with the salesman, took a test drive of a Ram 2500. We say up front we are financing through our bank. The finance guy tells us they work closely with our bank and that they send a half million dollars of business their way per year and that he can take care of everything for us. We knew what he was up to. The salesman collects information in order to finance us. We repeat that is not necessary, we are already approved. We left to see another truck and said we would call back at 1:00. 10:30 we are at the Superstore when we get a call from the first salesman. My husband expresses his dissatifaction about unscrupulous practices and informs we are in the midst of closing a deal on a 2018 Dodge Ram Power Wagon at almost twice the cost of the first truck. The customer service manager calls the following day to ask about our experience, and ask how they could have secured a sale. "Advise your finance person to listen when he is told we are financed and not to push so he can make his commision, and at a higher rate than our bank." We don't appreciate nor do we do business with such companies. Read on for our review of the 215 Superstore. read more

Steven Richardson was my sales guy for my brand new Dodge Charger! Hands down best to go see if you are looking for a car!

Went to the service department, charge me 150$ to diagnose the air conditioning unit in my 2011 Dodge Ram truck . A day later they told me it will be $ 2,500.00 for a whole new system . They said hoses were about to go out , not yet but soon enough . So I took it to a local mechanic and he emptied the system , sealed a leaky hose , re charged the a.c and my truck is as cold as ever in the heavy summer heat ! I wouldn't even give towbin dodge service dept 1 star but yelps makes u at least give one ! read more

Bought an 2013 Dodge Dart from towbin and yes I was a victim.. :-( I was forced into something that was not right so i will give you an advice based on my experience with this lousy dealership: Be VERY CAREFUL when buying car from here. Make sure to ask the salesman to lower your interest rates cause they will rip you with high rates during negotiations. And watch out for the discounted price tags on some cars cause they will increase the price without you knowing BEFORE you sign the papers! As what every consumers are entitle to say "you only pay what's on the tag!" read more

The service Dept needs help with customer support. A little more attention to the customer can help.

We don't usually finance cars, preferring to pay cash outright, but found ourselves in a pickle and needing a car ASAP. The experience from start to finish at Towbin was very good. Salesperson Benny Santos was knowledgeable and efficient. I had to push back a little against a sales manager who wanted me to sign a "non-binding" document agreeing to buy the car if my husband liked it--if not binding, why do I need to sign anything? Why does my husband need to approve my purchase. I told him I wouldn't sign that, and he backed off immediately. The paperwork took several hours, with several periods of "I'll be right back" turning into 20+ minutes. Ultimately they were willing to negotiate and I walked out with a great deal and a very good car--2017 Dodge Journey. In the days after the purchase I had questions about an anti-theft device they had installed, and it was very, very difficult to get anyone to call me back. I must have called five times about that issue. Would recommend with caveat to make sure ALL questions are answered prior to driving away. Pros: friendly staff, willing to negotiate, did not push accessories I did not want Cons: post-sale customer service is sub par read more

We were show one vehicle and distracted givin a similar vehicle with a small motor. Shysters. Esp the blue guy. I've bought many vehicles and trade in a few yrs later typiclly. I will never go back to this place. read more

Stoped in to see the new dodge rams while they were doing a promo that said they give a $50 gift card if you test drive a new vehicle no purchase necessary which sounded awesome. But they go out of their way to not give you anything and push you to buy something you cant afford on the spot, they dont listen to what you need and are very rude once you ask about the gift card promotion and in my opinion if they cant even follow through with a simple promotion and go out of their way to avoid giving it to you then how can I expect anything they promise about my new car to be true they will probably give me the same run around with my warranty. I would not trust this dealer they're just in it to sell you a piece of shit car so they get their money and they dont care about you. this is a non bias review. I did not run my credit or get denied because it would have been a cash deal but I would never buy from this dealer who isn't even capable of following through with their advertisements. read more