Great experience selling my car. They were up front with their offer and the process was smooth…read more Jibril was great to work with and would highly recommend asking for him!

I had a great experience working with Jibril at Bowen Scarff Ford. From the start, he was…read moreprofessional, knowledgeable, and easy to communicate with. He took the time to explain everything clearly and made sure I understood the current stock and available options without making me feel rushed or pressured. What stood out the most was his hospitality and customer service. He was welcoming, respectful, and genuinely cared about helping me find what I needed. It's refreshing to work with someone who combines professionalism with a friendly attitude.

Manipulation at its finest. They make it easy to steamroll you into higher interest rates. These…read moreare already severely overpriced. Don't feel like they are the only option. Go in and talk to a credit union first and then buy a car privately that was well taken care of. You're welcome

I just bought my new Chevy Trail Blazer June 1 2025. The two wonderful men who helped me with the…read moresale made me feel at ease, they were not pushy. Luis Herrera, and Nick Carlson. Love my new beautiful Blazer, but miss my Purple Jeep, but Washington's gas is what made me sell it. Thanks again PAULINE FUENTES

My best friend bought a car from MJ and had nothing but trouble, dishonesty, and lack of integrity…read more The car was delivered and one day after delivery, the AC died. My friend notified the dealer and was promised reimbursement for needed repairs. Crickets. Once she notified the BBB, she did get a response of " the check's in the mail". Nope. When she called yet again, they were "sending another check" It never arrived after more than two weeks. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY HAVE NO INTEGRITY.

Best experience we have ever had with a used car dealership. These guys are wonderful to work with…read more They are very professional and not pushy at all. I thought we would have to haggle back and forth. Not at all! It was super easy. They worked well with my credit union to get all the documents in and super fast. We found out my car had an issue with the windshield wipers and they are paying to have the whole thing fixed. Nooo pushback. I will make sure I stay in touch with these guys when my son gets his license. Love that we found a great family owned business that are great honest people. Come check them out! You won't regret it.

I knoticed there is two car outlets listed Dartford and Bradford so just to be sure this review is…read morefor the owners of the DARTFORD CAR OUTLET the car was purchased 7 days ago I was met by dean who was smoking a vape most of the time he was serving me with the details of the car He did allow me to take the car on a test drive after inspection of it I took a diagnostic scanner with me that showed fault code U2FFF 00 Normally this code would appear with a more specific code so there is a issue on the adblue / dpf which needs to be investigated the worst thing I did was take it home The next day I took it to our workshop upon inspection I found the internal panels between the sliding electric door and front passenger door was loose with broken panels The heating is poor and has a build up of pressure on the coolant system Engine noise from the vacuum pump and turbo making a waa waa noise at 1700 rpms Vibration probably from the engine or gearbox mount Sticky and noisy electric sliding door Motor They said the car was serviced and MOT had been done but it was not MOT'd by the car outlet and the service was just a oil change also not done by the car outlet in Dartford The car should of been sold with 2 keys and was not ... And Ashley made it very clear on the phone today that I was wrong about how to deal with road tax I was given the whole log book and told to go to the post office to change it from disabled to diesel From a person who has purchased multiple vehicles from all around the UK in the last 10 years I was shocked at this any company with decent customer service would of charged me the amount there and given me the new keepers slip and taken the log book to the post office to tax it Not people I would deal with again at all

One star is too many. These guys are straight up theives…read more The Attorney General should do an investigation. Bought a car, it immediately started shaking after purchasing it. Took it to a mechanic that quoted $3500 to make road safe. When I went back they agreed to help and then ghosted me. This isn't "Buyer Beware" ... just don't be their next buyer.

This car lot really goes above and beyond and works with all circumstances and are compassionate so…read moreif somebody has a issues with them it may help to show up and make payments when you say you can and if unable to communicate immediately as this business has a family bills and situations like the rest of us and driving their vehicles and hard work for free isn't right honest and you only hurt yourself because they will go above and beyond if you treat them right they treat you better than you will ever be treated anywhere else these people saved me more times than I can count I respect and care for this family business immensely and I will never buy a vehicle anywhere else so they are stuck with me till I pass away God bless you Washington cars family you are doing Gods work in every way and I will always support you

Best place for used cars hands down Randy and Greg…read moreexcellent The mechanic is also a very knowledgeable young man

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

I bought a 2016 Lincoln MKX from this dealership in February 2025 for over $7,000+, and it has been…read morea nightmare. Before buying, I explicitly told them I wanted to make sure they were trustworthy because dealerships can be sneaky. They looked me in the eye and assured me I could trust them. Trusting their integrity was a massive mistake. The vehicle is a rebuilt title, and they failed to disclose a long list of issues, telling me only what I wanted to hear. Just one week after the purchase, I drove it through a car wash, and the electrical and mechanical issues started instantly: the steering wheel hardened up, and the ABS light began randomly flashing on. When I reached out, they gave me a ridiculous excuse, claiming the hardening steering wheel was just a "luxury setting" unique to Lincolns. They then convinced me to pay over $500+ to replace the tire sensors at their shop. While doing that, they claimed I suddenly needed a brand new battery too. Mind you, they had *just* sold me this car and clearly did zero inspection or reconditioning before handing it over to make it worth the price tag. Every time I had an issue, they beat around the bush. I complained that the A/C was blowing hot air, which meant driving an hour out to Kent each time. After "looking at it," they claimed the entire A/C system was shot and demanded an extra $2,000+ to fix it. At that point, I knew I was being scammed and stopped going back. The truth? I went for a standard oil change elsewhere and found out the engine air filter was completely worn out. Worse, I checked the cabin A/C filter myself--it looked like it hadn't been changed in ages and smelled absolutely disgusting. I bought a simple $8 cabin filter on Amazon, and it fixed the A/C issue completely. They were ready to charge me $2,000 for an issue that required an $8 filter. To this day, the ABS light still comes on every single time I drive over a bump or a hill, and the brakes make a horrible grinding noise. I actually considered buying a second vehicle from them initially, but never again. Stay far away from this place--they lack transparency, sell vehicles with major hidden issues, and will try to squeeze you for thousands in unnecessary repairs after the sale.

I bought a 2013 Nissan Altima push to start in June 2023 and they were outstanding. They had fairly…read morenew use cars with very low mileage. I opted out into getting my vehicle due to my budget. Raed helped me tremendously with finding a vehicle that fits my needs. I highly recommend. A family owned business that also has very professional employees.

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.

We bought a 34' camper from here at the beginning of August of 2021 all was good but I never…read morereceived the title. When I went to DOL to get it taken care of DOL says that the title wasn't transfered to me like he was supposed to do, it doesn't even pop up in Washington's system and now we can't get ahold of him to fix it Update: we got ahold of him, he said he'd mail me the title. I ended up having to drive back up to Kent a week later to get it from him because he "forgot". When I got there to get the title we were informed that the original owner of the camper had sense passed. Cory had yet to put the camper in my name. So here I am, I paid him for the titling fee and now we have to figure out how to go about actually getting it in our names, 6 MONTHS AFTER WE BOUGHT THE CAMPER!!!!!!