Rude Manager! I was quite surprised that on a slow drizzly day I would be treated to a rude…read morecustomer service experience. When I enquirer about watching the service (as Jifffy Lube used to do / this location was previously a Jiffy Lub) they told me I needed to wait in the car. I ask if I can see the dipstick and am told yes they will show it to you after. As I turned to get into my car I am now joined by the manager who came up from behind who now says to me you gotta wait in your car or you can leave. I get it, must wait in car. But where does it say " Make sure you are jerk to your potential customer?". I told him tank you for the option and left. $108 bucks should buy a little bit of patience and more importantly some way better demeanor with customers. Maybe he was having a bad day, maybe he's just jerky on rainy Thursdays. The workers seem nice but the prices seem high for what I was offered.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bedford.

I have only used the for State Inspection stickers, and both times the mechanics were prompt and…read morevery nice...however, both times I found the front counter attendants rude...

Excellent service. I have been taking our three cars here for a number of years…read more Have had consistently excellent service.

George from Lexington Gulf was so kind. I needed my brake light replaced and I called the night…read morebefore. He took my car right away the next day, while he was answering the phone, processing payments, speaking to walk in customers, and working as the mechanic. He smiled constantly and was very polite. Everytime I go there, I can't believe how many cars are being serviced, how many cars are getting inspected and/or getting gas. They are super receptive to all requests and the best part is I can walk to their location from Worthen Road! Thank you to George and Israel, Susan L.

They quickly completed my inspection. Prices are fair and the team is extremely knowledgeable and…read morefriendly. Would definitely recommend!

Billy is the most honest and fair auto repair owner I've ever had the pleasure to work with. He…read morewas also my Dad's goto repair place and my Father was always very careful with who he selected on cars. Billy has always done a great job at a very reasonable rates he will always take the time to explain what needs to be done so you know your getting the best deal. Excellent repair shop that has always put me at ease and I highly recommend.

They did a really good job at an excellent price. Changing tires doing oil getting all the…read morepressures correctly. Very happy with them.

Tony and Kyle rock! They got our car in and out today. They know cars, Tony told us how much time…read morewe can wait to replace the serpentine belt. We had our front brakes and differential fluid changed this week, and Kyle and Tony gave polite, timely, kind customer service. I highly recommend this location and Tony and Kyle's service.

On a Friday morning on the way into Boston to work my back tire alarm came on my tire was very low…read moreI pulled into a gas station to put air in wasn't work. I made it to Sullivan tire in Woburn am Tony could not have been kinder or more helpful . Nails in my tire had to be replaced. He got my spare on so I could get to work barely late thanks to him and I went back the next morning to get new tire on. Highly recommend! Thanks Tony Thank you also Kyle

Such kind staff! Had my dog with us and they were so sweet to her and friendly! We'll make sure to…read morebring her back next time we need services or just gas!

Usually having my inspection fail sucks and takes forever to figure out but these guys did awesome…read moreand patched my car up quick and did it all fast as well and at a nice price. I will be coming back. Andrew, Leon, and John were excellent!

Recently had a repair done with Auto Engineering on my 2012 A6, they overcharged me on labor time…read morefor spark plugs so I left a 3 star review on Google. The owner, Rick, then invited me to share quotes showing how much less other shops charged for labor. I sent over the first one from a private shop for, and it was ignored because it was in NH. I sent over a second from an Audi dealer in MA, and it was once again rejected because even though the labor was cheaper, the overall cost was higher (due to pricier manufacturer parts, which was irrelevant to my point). I sent over a third quote for another private shop in North Chelmsford, which not only met Rick's criteria but even showed the exact, significantly fewer labor hours required to install spark plugs, with the cheaper cost associated with it; and then he stopped responding. After he stopped responding, Rick left a dismissive response on my review that evaded my complaint. I sent three quotes all showing you don't need 3 hours to replace spark plugs, the first two got denied due to exaggerated criteria that the owner did not communicate to me, and the third (first one to meet all his criteria) was flat out ignored. This place charges you for more labor than they actually need, and won't take accountability for it. If you don't believe me with all these other 5-star reviews, that's alright. I just suggest that when you bring your car, do yourself a favor and compare your quote from AE to a few other shops in the area. You will see plain as day that they charge you for extra hours generously. Honestly, I'm glad the owner sent me on a goose hunt for other quotes- they all reinforced how much I just got fleeced. I hope future customers will make the same comparisons and push back on AE's labor the way I should have to begin with.

Brought my car in for a diagnosis and they were able to help me continue my search in resolving my…read morecars issues at a very discounted rate. I'll definitely will be going back here if I have future problems and have had an easy & efficient time getting my oil changes done at this location.

I'm a big fan of Doyle Oil, Chris makes it as easy as it gets to get your oil changed! It takes…read moreabout 5 minutes to make an appointment through his website. He comes to your house (on weekends or weekdays!) and you just hand him the keys to your car. About 30 minutes later he is done and will hand you a checklist of the 18 point inspection. I remember on one of the checklists he gave me he specifically noted which tire was low on air! He even has a way to accept credit card payments through his smartphone, I believe it is called Square. It's awesome and super convenient. I think he will even come to your workplace if the office allows it too. You can tell he really cares about his customers, which can be hard to find these days.

I am SUPER excited to have discovered Chris Doyle and Doyle Oil. I needed brake pads and rotors…read morereplaced on my truck. Chris was literally 25% cheaper than anyone else, and he came to my house to do the work. Showed up on time, excellent service, incredibly convenient. I cannot believe I didn't find him sooner.

What made my experience great today is the level of service that starts at the front desk and goes…read moreall the way to how my car is serviced. I trust Sullivan's and the people who work at the Bedford store. They go beyond being pleasant and providing great customer service. I feel there's a level of trust and an appreciation for my business. I feel I'm getting my money's worth and in today's economy, every penny counts.

It is a pleasure to have my tire serviced here. We had a tire deflated quickly, won't hold air for…read moreone day. Call several places and can't get an appointment. Fortunately, Sullivan in Bedford be able to squeeze us in without an appointment. This is THE place our family goes to for tire service for over 20 years. Alway happy with the service and great price.

I have brought two cars to Hometown Garage over the years. Their courtesy, timeliness and overall…read moreservice has always been excellent.

Crazy... waited for about 20 min just to ask a question. Guy inside playing on his phone, not…read morereally paying attention; He came back out towards where I was, didn't even acknowledge I was there; Person in the garage saw me and rolled his eyes... I was also in full uniform, so, I would say they probably don't like or are NOT military friendly. I just wanted a state inspection.