Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

Best car shopping experience. Salesman Ryan is knowledgeable and friendly. David in finance was…read morevery thorough and explained all details with patience. I have never bought a new Subaru, but I must say if I'm ever in need of another vehicle, I will return to Norm Reeves. Thank you Ryan for your expertise.

Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance…read moreService decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service.

My experience with Clay Cooley Rockwall is ALWAYS above exceptional from the time I drive up to the…read moretime I drive away. Everybody is friendly and helpful. This last visit was not during a good time for me but my service advisor Alexis understood and made everything an easier process and work for both of us! Thank you Alexis for your hard work every go around and your superb customer service does not go unnoticed!! My entire family thanks you for lifting a heavy load off of us!!!

Service department is great Service writers are extremely…read morehelpful Car was sparkling clean when I picked up, and it was ready when promised

Excellent new car purchase experience at this dealer. No pressure, no back and forth with the sales…read moremanager. They asked what we wanted, showed us what they had and I made an offer that I thought was a great deal and they accepted. Great trade in value as well. Great job Jovanny, AJ and JP. Highly recommend.

The staff was very efficient and honest They whole process went smoothly. Thomas was our sales…read moreperson and worked with us. Looking forward to a long working relationship with this dealership.

Erica Nemcek was great! She helped my through all my needs in my car checking…read moreNot pushy or trying to sell She told me suggested issues to fix and prices before consenting to any work She took care of me before and she did it very well last time too. She walked me through and make my visit a pleasant experience.

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

I have to thank Glenn, Aubrey and Dave for the excellent service. Glenn was especially great with…read morehis communication. We were able to make a great deal and he explained everything that we needed to know with patience through email, text, and calls (GREAT COMMUNICATION ON EMAILS)!! Aubrey and Dave were able to get us a great deal with the extra protection on our new vehicle. Dave stepped in and made some nice things happen that wasn't there previously. The buyer didn't know anything about cars and I usually do not have an enjoyable time talking to anyone in car dealerships, but everything was pretty straightforward. Highly recommend! Thanks fellas

Toyota of Rockwall doesn't want your money. They have a terrible location, they have terrible…read moreinventory, and they have terrible management. You should avoid them accordingly. What a ridiculous so-called dealership. Turning down a cash offer over $3k on an already bloated invoice is short-sighted and stupid. I'm not paying for your "options" that nobody asked for. Options that cost you a fraction of what you're charging. Window tint? No. Cargo ice chest? Really? Plastic garbage on the paint job that yellows in a year? Tempting, but nah. You might as well charge for a wash and wax of the car. Oh, wait... you did. There are dozens of better dealerships in the DFW area. Avoid the horrible traffic to get to this one; it's damned sure not worth the effort.