Excellent!!! my family wanted me to say goodbye to my 24 year old minivan which I love.My favorite mechanic said he had done everything he could to find the problem but was unable to track it down. He recommended this company to me as a last resort. They immediately found the problem and it is back to running like it's brand new. Kudos all around. I cannot say enough good things about this group!!! read more

Finally a auto repair shop that is honest and takes the extra step to make sure that whatever is wrong gets fixed while not nickel and diming you. They saved me so much money! And at the end of it all they washed my car. Let me say that that may seem like a little thing but it's always nice to get into your car when all the work is done and it is clean. Makes everything seem new again! I'm a skeptic of auto repair shops but Tri-City Transmission took care of me even when I needed my car back early! Moving forward I am always going to take my vehicles to them. I respect honesty, and truthfulness. They were every bit of that and more! read more

Tri City Transmission was by far the best automotive experience I've had in my life. My transmission failed and I was at a loss for what to do. I shopped around and was unsure of my options and what I could afford. Dave at Tri City Transmission gave me a list of affordable options with detailed information including parts and labor. It's been an honor for me to write this review because Dave has shown honesty, integrity and is a great guy who runs his business with pride. Knowing there are good people like Dave has lifted my spirits. Margie F read more

My story is long but have to say that Tri-city stuck with us and were finally able to fix my Porsche Boxter 2001. It took a lot of time and effort on their part and they eventually were able to find the problem and fix it for the quoted amount. My car should have been called Christine . but no longer is. The car is running awesome with the new transmission. It took a long time but am glad it was fixable. It was just a quirky problem. The guys were great and patient and were good on the promise to fix it and not give up. Thanks glad to have my car back read more

YES!!! Finally I found a shop that lives up to the customer service and knowledge that one should expect. I should have wrote this long ago but now that I am taking all of the families cars there I have been more than happy with them. Taking my wife's car into the dealer this week (for warranty work only) just made me realize how much more how attentive and "on top of it" Tri-City Transmission is. I always get the update calls they promised and even if I called they had answers unlike the other places I have gone where i feel like a number instead of a valued customer. read more

Had an excellent experience here. They communicate extremely well and were very professional. The original diagnosis called for a major repair and they presented me with several different options and we discussed the pros and cons of each. In the end they were able to repair the transmission in place and save me 50% or the original estimated price! Very nice guys up front, especially Dave. We had several phone calls while the car was there and I was always informed of what was going on. To top it all off, they put gas in the tank and washed it for me! I hope I don't have transmission problems in the future but if I do I will return to Tri City Transmission. read more

I had my transmission replaced and couldn't be happier with my experience. Dave, Tom and the entire team were extremely friendly, thoughtful and explained everything to me during the process. As someone who knows nothing about transmissions, I loved that they took some extra time to really be sure of exactly what was going on with my car before making any decisions and offered me multiple options. Not to mention they do a three different test drives at the end to ensure it's running great and a wellness check a few weeks later. That makes me feel really good about their thoroughness. Would HIGHLY recommend them to anyone! Excellent service, honesty and friendliness are rare to find these days, especially in the auto industry but, they have it all. read more

The transmission on my Ford E-250 van started slipping so I call Marshall's Auto Service Center, that I have used for several years. They said they did not work on transmissions but Highly Recommended Tri-City Transmission. I am so glad I took their recommendation. Dave Riccio and his staff are outstanding. After completing a full evaluation and diagnostics they called me with my options, repair quotes and a time table. Not only were their quotes very reasonable in price, this major repair was completed in just a few days. They even saved me both time and money by taking care of motor mount repairs during the transmission repair. My van was returned on time, at the quoted price, and with a great warranty. Best of all it runs GREAT!!! Additionally, during the diagnostics they discovered a "check engine light" issue. However, they suggested I should let Marshall's handle that repair since Marshall's was my regular go to place for repairs. What a display of High ethics and integrity by Tri-City, A Leader in the Repair Service Industry. Thanks Again to Dave Riccio and his Outstanding Staff. read more

Subject: 2005 Canadian Nissan Murano - Thank You! Hello Dave, Sorry for not responding sooner, I picked up the Murano at 6:00pm on Friday from the dealership. The service and attention to detail was fabulous and no problems were encountered being this was a Canadian vehicle in a bad situation, the entire cost of the repair was billed to the Nissan manufacturer and resulted in no out of pocket expense for me other than the car rental... Which was also at a fabulous price! I want to thank you very much for the diligence, time, effort and knowledge you and your team at Tri-City displayed regarding my 2005 Nissan Murano and the extended warranty pertaining to my vehicle. Seriously, I would have honestly never known about the Nissan warranty extension that was in place for the CVT transmission had you not made me aware and would have been happy to pay your shop for the repair. So you can image my delight when you offered up not only a diagnosis buy a solution that was at virtually no cost to me, however did result in a loss of business for you being warranty work had to be completed by a Nissan Dealership. Dave My experience with Tri-City was OUTSTANDING and I will never forget how you helped turn an expensive situation into a delightful situation. You run a first rate operation starting with your well trained helpful staff, to the appearance of your well maintained and clean shop, however, your integrity and honesty put it over the top for me. I don't know what else to say except that it has been an extreme pleasure to have done business with both you and the Tri-City staff I encountered.... Thank you very much for all your help! Also, thank you to Mike Vinson for recommending and sending to such a stand up business as Tri-City. Regards, Lynne read more

DO NOT GOT THERE.worst customer service ever.i was reffered there by my mechanic.i have a high end classic car and was a bit nervous at first but mark one of the service desk employees made me feel a little bit better.not much,so i dropped the car off later.a full day later i had to go down there to open the hood because they could not figure out how.then the owner calls me."if you want to call him that"real peice of work that guy is.and explains he wants to meet me and chat and get to know me before they work on my car after i already dropped it off and signed the papers.weird.then he explains its a pewrsonal issue becuase i hurt his techs ego,so i need to make ir right.i said im not comfartable with that and do not have time,and just need my car fixed.then he says "we dont have time to dick with your car" so i went and picked it up.please do yourself a favor and go else where.the owner should work at in junk yard with that attitude.or wine and dine them to get anything done.negative 10 stars,stay away yelpers read more

Wow.... Adam was spot on. Customer service and attitude of employees is awful. They never worked on my car because they were so absolutely Disrespectful on the phone when I just ask a few questions!!! Run don't walk from this business! read more

Recently reverse gear in my transmission quit working. I heard about Tri City Transmission on bumper to bumper radio so I gave them a call. I was told I could bring my vehicle down anytime so I did that same afternoon. I was told they would make my vehicle a priority as I use it for work. The next afternoon they called with results saying the whole transmission had to be rebuilt to the tune of $3500. This took me off guard and I asked if they thought this vehicle was worth this kind of investment. I was told that my ford 5.4l engine was good for at least 300k miles. After speaking to several other people the 5.4l engine is not know for that kind of mileage. We considered trading it in but 1st wanted a 2nd opinion. As I stood at the counter to pick up my vehicle I was then offered a $2800 rebuild,I declined and then was offered a $2400 rebuild. There was never a mention of why the transmission was bad, the salesman just collected my $78 for diagnostics and handed me my key. After some research I found another local transmission shop which also came highly recommended, had a good standing with the BBB plus Yelp. I dropped it off to that shop that same afternoon. The next day they called to inform me of the diagnostic. I was given a complete description of what actually failed in my transmission after they dropped the drain pan and inspected it. This was not done at Tri City. I was told options of $800 to fix the broken reverse band and to replace the clutch or to rebuild the transmission with a full warranty for only $1800. Just to clarify I am not the type to ever look for the cheapest price as I understand that quality isnt cheap. However I do feel HONESTY is free and I felt mislead from the moment they called me. I do understand that this may be an isolated incident as the owner Dave called me the following Monday just see how my experience went. We had a good convo he listened to my concerns and did apologize however it is a little to late. He blamed the situation on an inexperienced salesman as he was off the day I took my van to Tri City Transmission. read more

Not impressed with this company. I live quite a few miles from tri-city,so we called to get a quote on a transmission from them. This was the 5th garage we called, and the only one who wouldn't quote. Would not even ball-park a price. Then the guy hung up on us. Nice way to NOT bring in business! read more

Worst experience with a repair shop ever. I worked as a tech and service manager for 10 years. the original repair was handled so badly...trans problem was not fixed first time...didn't ever call me with updates... overcharged...rude...condescending. then I took it back after a few months for not shifting correctly, they told me it seemed fine. Then last week I lost first gear. They then confirmed I had a problem...duh. but couldn't get to it to diagnose and repair til next week cuz their lead tech was on vacation! Told me I should probably just buy a new truck instead of putting more money into this one. When I reminded the owner that he warrantied my ENTIRE transmission for two years his attitude got even worse...you could see the anger seeping from his pores. I have decided to not even let them TRY and repair it this time, even though it would be free. This is not the same shop it was 15 years ago! Different owner makes a huge difference! Stay far far far away! P.s. I think some of their positive reviews are fake...just my opinion. read more

Took truck for shifting problem. Issue resolved after a complete check of several possibilities. Truck working great and I'm pleased with the service both on vehicle and personal service. read more

My visit to Tri-City was awful!!! Dave the manager was so rude and mean. THE customer service here is so bad and the service for cars is even worse. Whatever you do DO NOT take your car here!!! They had my car all day just for a diagnostic to be done, They told us they would call us at 4:30 and let us know the problem, they didnt! Called the next day and was told they didnt know what was wrong with it and then the manager Dave called my boyfriend a jerk and hung up on him! Real professional!!! Stay far away from here I will never go back or ever tell anyone to go here! SO bad and so upset and disappointed I dont know how these people stay in business!!! read more

I had taken my German made car to 3 other mechanics with no ideas on the problem and after 11 weeks of my car being gone, I finally was told it needed a new transmission, So, I decided i needed a 2nd opinion. That's when I called Tri-City Transmission and they came and took my car from the 3rd reputable mechanic and after a few days they ruled out a transmission problem and found the actual problem that was only an $80 part! Several labor hours to find the problem but saved me replacing the transmission when that was not the problem! Great service, and great communications, called everyday to follow up. read more

I know nothing about cars obviously but if you have an old car and need some delicate mechanics to work on it, don't go there. If you want people to be honest if the messed up something, don't go there. I should have paid more attention to the Google reviews before heading there. But 2 garages said they couldn't fix my transmission. Here are the facts (and upset feelings to, since i went back and I shouldn't have). Engine light on my (old) car turned on. Brought the Car to Tri-city. Diagnosis costs $80, nonrefundable if you fix your car there. Had to spend $500 to replace a solenoid but had a bad year start. So didn't do it right away. After looking for different garage I ended end going back there (shouldn't have but i hate to deal with car stuffs...) so they could fix my car. They fixed the car rather quickly. I paid (after asking they even offered me a discount on the diagnosis-$39-, since actually none of the other shops I had contacted do charge you for diagnosis if you get your car fixed there). Heading back to my car and opening the driver's door: door handle was broken. Went back inside and asked for an explanation. The response: oh yeah, there is a note from the mechanics: door handle is loose. But It wasn't when I brought it here. After 15min of non apologetic discussion and how this happens all the time to them with old car and they're not going to pay for the piece but would replace it for free if I pay for the piece. They're gonna look for the piece and call me back. Next day, they called and "offered" me the piece for $129. Thankfully had looked on the web and the price was rather around $20. When I tried to tell them that, first they broke my door handle and second they wanted me to pay for he piece AND the reparation (because of the total of 130) I was looked at as a stupid, greedy person. Because they're right and everyone else is wrong. Went back with the door handle i had bought on the internet (yes I know I shouldn't have... but I've learnt now) and they replaced it.... by cracking part of the interior of the door plastic (and 'discreetly' glued it back). read more

This is a pleasure to write a review for Tri-City Transmission. These guys are amazing - going out of their way to make sure I was taken care. Last spring I was concerned that my transmission was slipping. It seemed like everyone I talked to said Tri-City Transmission was the place to go. I took it to Tri-City and they found that it was the differential that was the problem and not the transmission. They installed an additive to the differential as a courtesy and the problem was totally solved. I was so impressed with them taking the time to do this while I waited - and I completely knew they were the real deal. Unfortunately come September my transmission did end up having real issues - my truck was at 130,000 miles. I went straight to Tri-City Transmission. Although I had to have an extensive transmission repair, I could not have asked for a better place to do business. The entire staff was kind, courteous, clean, and exceptionally diligent. Tri-City is a first class operation. I 100% recommend them. I also believe Dave Riccio, the owner, is a guy who truly cared about my circumstances, which was a big deal to me. Lance R. read more

About a year ago I bought a 50's 'hot rod' with an aftermarket 5-speed gearbox. Over time the gearbox began to leak live a sieve, and I needed to have it repaired. I was concerned about how my car would be received, being as it had been modified, so I sat down with Dave Riccio (the owner) and expressed my concerns. We came up with a battle plan, and I left my car with them. In short order they removed and cleaned the transmission, replaced the seals, made heli-coil repairs where the 'last guy' had gotten a bit ham-fisted, and thoroughly cleaned all of the external components. It was also discovered that the propeller shaft was about two inches too short and did not slide far enough into the back of the transmission. Dave had a local driveshaft company come out to Tri-City to take measurements for a new one, which ensured that the length was perfect. At every step along the way Dave called me and invited me to come over and take a look. When the car was completed and ready for pickup, we took a test-drive, and then put the car up on the hoist to once again check for leaks; none were found. In summary, I can't thank Dave and Tri-City enough for their excellent work. Not only are the leaks gone, the car runs down the road with less vibration and is much smoother, now that the propeller shaft is the correct length. I would not have figured that one out on my own. Were they expensive? Well...transmission work is never cheap, and they did go the extra mile to diagnose and fix unforeseen problems. I did my homework and found that what they charged me was extremely fair, based on everything they did. I cannot complain at all. They took on a car with 'special needs', they did a great deal of work to my car for a very reasonable price, and I recommend them highly. read more

I have been a customer of tri-city transmissions since the 70's. I have taken them many of my personal cars in many company trucks when I was working. I have been treated with honesty and integrity ( sometimes the problem wasn't the transmission and was told so). It is great to have confidence in a company of the transmission service industry where it is in such question at times for many of us. I normally don't like to recommend places , but I do highly recommend tri-city transmissions without reservation. Thanks, Doug B. read more

Honest , clean and professional. Much like their radio ad, I went in expecting a major repair. Their team asked a lot of questions to understand what I was experiencing. We went for a test drive together. They did a thorough examination and testing of my jeep. I received all of their findings and recommendations in writing. I was pleasantly surprised to learn it was a faulty sensor. When the time for transmission work - this is the place to go. read more

These guys are fabulous! We've heard about them on the radio for years, and after taking my 10-yr-old car to the dealership and being told it wasn't worth fixing, we decided to take it to Tri-City for a second opinion. I am so glad we did! They were knowledgeable and helpful, and I never felt like they were trying to oversell us on the work that needed to be done. They were honest about what it would take to get the car running and keep it running, and gave us options on what we could do now and what we might be able to put off for a bit. I was even impressed that they asked me to bring the car back after a few weeks for a free follow-up to make sure there were no more issues. They are fantastic! read more

When I first pulled into town in 2008 my transmission was shot. Someone at ASU recommended Tri City Transmission. Not knowing anyone in Phoenix I took my vehicle to them. A week and nearly $2000.00 later I got my car back with a new transmission and a warranty. I continued to drive it until I sold it earlier this year. Nine years later I didn't have one problem with my transmission! I did try to take my car back to them for an automotive repair and the service tech told me that they, unfortunately, only did transmissions. He kindly took a look anyway and directed me to another shop. Fast forward to early 2017 and I moved my elderly mother to Phoenix from Wyoming. I had the transmission serviced before we left Wyoming because I didn't want to deal with a transmission issue like I had previously. Almost immediately I felt the transmission slipping in my mother's vehicle. I called Tri City and the owner spoke with me. He remembered me and my original car. He even asked how it was running! They checked out my new vehicle and couldn't find anything going on so he suggested that, if I was able, to leave the car for an extended diagnostic check. They had my car several days in which time they kept me posted, drove it longer distances and gave it a very extensive looking over. The brakes needed fixed and an oil change was due and some odd thing with the a/c that a mechanic in Wyoming told me to, "not bother fixing because it would cost too much and it wasn't hurting anything." I ok'ed any repairs that they thought were necessary. This is where I learned that they now do automotive repairs, not just transmissions. A few days later Dave called and said my car was ready. I went to pick it up and he explained that nothing was wrong with the transmission. They had tested in extensively. I think everything they fixed came to around $700.00 and that was a relief because I was ready to pay for a new transmission and I would not have questioned it. When I got into the car it was cleaned inside and out! I so appreciate it when a business goes beyond expectations! I now take my vehicle to Tri City for everything and I recommend them highly without any reservations to my family and friends. I cannot stress enough how much I appreciate the way they do business. Everything is explained in detail and I always leave there feeling like my vehicle is in the best possible shape. Thank you, Dave and Earl! read more

Great service! Easy to work with. Would recommend to a friend! Long story, I'll try to keep it brief, but I started out with a humming noise that for about 10k miles got louder and louder until I finally brought it in to be checked by the dealership. The dealer officially diagnosed the sound as coming from the transmission. I trusted their diagnosis, and brought the car to Tri-City. Upon my arrival, the owner took the time to take the car for a quick spin around the block to make sure he understood the noise, and then I dropped it off. Two days later, they called me to let me know that they had isolated the sound to the bearings on the left wheel/hub assembly. Dave took the time to speak with me on the phone to explain the process of replacing the bearing, and what to look for. Ultimately I did the repair myself, but their diagnosis was correct, b/c after I replaced the bearing; no noise! Had I brought this car to a less than reputable transmission shop, I could have been taken for thousands! Transmission repair is not cheap, and I would have been relying on the dealer's diagnosis. Do yourself a favor, skip the dealer, and come straight here! ;-) read more

This place is bad news. They changed their quote several times. The transmission needed a soft rebuild. Their original price shot up a grand once they had it apart. A new one cost less than what they demanded. We had to agree or retrieve the truck in pieces. Upon that note we told them we would not pay a cent more than he was quoting now. No add ons of any kind. Today they called stating they had to do an oil change which was not asked for or desired. Stay away from these guys. read more

As a woman, I am always scared of auto repair and I thought I needed a new transmission in my Ford Explorer. I had read all the horror stories online about Ford transmissions and I figured with my luck I needed to be prepared for the worst. I went to Tri-City Transmission hoping for the best but not expecting it. To my surprise, they made a minor transmission repair and did some other minor maintenance that same day. I probably shouldn't be, but I am shocked when someone has the opportunity to take advantage of me and they don't. My Transmission is working GREAT! I can't thank you guys enough!!! Bryn A read more

Took my jeep to these guys a couple years ago. Needed a re manufactured transmission apparently... That's fine. figured that. Also, i wanted a new variable transmission mount (which i purchased elsewhere) installed while the transmission was out. The owner quoted the job, and I agreed to the price. His techs did the re-manufacture on the transmission, installed it, and installed the mount backwards, which caused the exhaust pipe (which is also connected to the mount, to vibrate against the bottom of the body, causing horrible noise). I, in my limited mechanical ability, got under the jeep and took the time remove the transmission mount, and install it correctly... When i asked the owner to discount the money that he quoted since the installation was done incorrectly, he said "hey, my guys work on grocery getters, not on jeeps"... I went on to plead my case and the owner stopped me with a loud "STOP! Let me talk!... Nice, right??? On top of that, after the installation, the vehicle would not shift into 4th gear. I took it back 3 separate times and was told everything was fine... It wasn't until I told them that they needed to take it up a hill, and they would see the problem. Well, they did. And they did see the problem... so in the end, it took a non-mechanic, average guy to prove that they had done a horrible job. And now... after only 30K miles, the transmission is toast... Thanks for the 24k mile warranty and the crappy service guys... And don't even try to talk this away... Crappy job. Crappy service. True story. Period. read more

I have a 2012 VW Jetta GLI and my transmission went out. I had my car at a shop and was speaking to about 2 other shops, finding it hard to put my trust into any mechanics/shops; doing my own homework looking for the best options for a used vs. new transmission. My dad urged me to call Tri-City as he used them for all his fleet trucks and said they were the best. I called Tri-City and just from the first call I knew I wanted them to look at my car. They were so comprehensive with collecting all the details and history of my car. After completely evaluating my car they called with 3 options to choose from to get my car fixed. From the beginning to the end, they kept their word throughout the entire process, from updating me when parts would come in, to the status of when the car would be complete. The entire staff at Tri-City from the front desk women to the mechanics were very honest and kind to me. As well, requested to do a 15 day check-up on my vehicle to ensure all was well with the work on my car. Extremely satisfied! read more

BLOWN AWAY. I have been trying to come up with the words to describe my experience with Tri-city and the owner Dave Riccio and I have decided that bottom line, I was completely blown away. I brought my Audi S5 into Dave's shop after being at the dealership the week before where they told me I needed a new transmission ($9000). Dave and his team wanted to keep my car for a week to really find out what was going on with the transmission and to see if they could repair it before coming to a "just replace it" conclusion. The diagnosis was not the best and Dave gave me options to replace it with a used transmission or a new one, which I may add would have been $2000 less than what Audi wanted. At this point my bill was already at $900 not to mention the cost of a weeks rental car. So, I asked Dave if we could just settle up the current bill and I would have the car towed in for a trade at a friend of mines dealership. Dave was apprehensive because he had never sent a customer home with a broken car but, understood that I did not want to throw good money after bad and that I wanted to cut my losses with my Audi. Here comes the BLOWN AWAY moment....Dave did not charge me a single penny of the bill that had accrued from diagnosing the problem. I could not and still can not believe how he handled my particular situation at his shop. Bottom line is there are so many repair shops out there that are out to get you and will rack up the bill with needless repairs. Dave and his team are just the opposite so you can feel completely safe taking your vehicle to Tri-City! Well done Dave you have a customer for life and I will sing your praises to everyone I know. read more