We ordered online so we didnt have to wait so long like we always do. Got our order and they forgot our smoothies. Again, we had to wait. We got home and my ladies order tasted like fish, ( i dont even think they serve fish there?) her smoothie tasted like medicine, which is now sitting in the trash. The sandwich I always get didnt taste the same. Next time we will be going to salad and go. They seem to never mess up, nor do we have to wait so long. I will be calling corporate tomorrow for our money back for the fish and medicine order. Store needs better management, otherwise store will probably never survive at this location with the competitors surrounding them. Huge disappointment and feel like i just threw money away.. if youre wanting to eat here, try salad and go. Dont go here. read more

So I was reached out to and given a free combo due to me having an unpleasant experience. I decided to go ahead and eat here since it would be free and the food came our great, very fresh. It was still wrong because they forgot I asked for no sauce on one of my sandwhiches but it's expected st this point. read more

I went to tropical smoothie cafe this morning . I ordered 2 kids smoothies and a kids ham and cheese wrap. When I got to the window they had no clue what I ordered, so I had to re-order. It took 20 minutes from the time I re-ordered to get my items. The cheese was not melted and my smoothies were filled with chunks of ice that were not blended . What a huge waste of money and more importantly, time . read more

I placed an online order. The sauce was out for my jerk chicken bowl. Instead of calling like their website advises they will, they made it and asked if I wanted ranch instead? I was also missing two sides from my order. The food itself was tiny for the high price and generic tasting. The chicken was obviously frozen and nuked. read more

Wish I didn't have to go out my way to rate this a one star. Every time I have come here it takes an insane amount of time. That doesn't bother me at all I understand they're working. What bothers me is the amount of time it takes to just get the order wrong. I LOVE tropical smoothie cafe but not once at this location has their been a smooth ordeal. Food came out sub par no where near the other locations quality. Stale tortilla no chicken no onions and an absurd amount of lettuce. I'm disappointed I have to make this public but people need to know this locations problems :( read more

Smoothies are too runny!!! Waste of a smoothie!! Workers may need more training to perfect the consistency! read more

I've been here 4 times The first time was great The next two times they were closed... They have a sign that says their open 24 hours The fourth time they charged us for a sandwich and we didn't get it. I tried calling but to no surprise no one answered. The wait time was 20+ minutes I don't know how they stay in business. Everything is so messy. Its a good place with good smoothies and food but damn get your shit together !!! read more

I went to the cafe again today for the first time in a long time. I ordered 3 of the cilantro fish tacos. First of all, they were super small for $9. Second, one of my tacos had a hard piece of fish in it. Third, one of the tacos had only one very tiny piece of fish in it and hardly anything else. Not worth the price for what I received today. read more

I ordered from Postmates, so as far as everyone else's reviews based off of slow service- I didn't have that issue. In fact my order was dropped off at lightening speed. Even with delivery, my smoothies were not watery at all. Well blended, delicious and fresh. Honestly this is so good! Way better than Jamba Juice smoothies. They have many great add in options read more

I went by here today for the first (and probably last) time. I was on my lunch hour and though I'd stop in to get a smoothie real quick. That's where I went wrong! It was 11:20am, after waiting about 5min to order, I noticed they seemed a little backed up and asked what the wait time would be to get my smoothie. I was told about 10-15 minutes. I didn't wait since I was on my way somewhere else but thought maybe they'd be a little less busy on my way back by and I'd just drive-thru. Wrong again... I arrived at 12:10 and there were 4 cars in line, two waiting to order (I was the 3rd) and two waiting for food. It took 7 minutes for them to take my order, and it was another 12-13 minutes after that to actually get my smoothie. That includes the 3 minutes I waited at the window to be greeted while they discussed if I had been helped and tried to figure out what I ordered before opening the window and asking me what I ordered. Then I was just given a total and then my smoothie. No "hi", no "thank you", no greeting or interaction at all. I pretty much wasted 30min of my life here today and was late getting back to work. I don't think I'll go back unless I have an hour to kill and don't want anyone to talk to me. *** Reached out to the company as well and never got a response, so bad customer service must be a common thing with them. Will never visit one again. read more

Should have heeded the more recent reviews. Customer service is still terrible and the food is not worth the wait. I don't know that I'll bother with another visit. A 24 hour "healthy food" place in our area sounds appealing, but as my friend said, "If I want tacos at 2 a.m., I'm going to Filibertos!" In case you were wondering, we were not there at 2 a.m., but around lunchtime. We ordered Thai chicken wraps (mine was made with the fake chicken), chips, and a kid's cheese pizza, banana, and strawberry smoothie. The smoothie was delivered to our table. Then one of the wraps. And we waited. A few minutes later, we are told that they are out of marinara, so they couldn't make the cheese pizza. We switched to cheese quesadillas for the kids and waited some more. Finally, the second wrap and the quesadillas show up. No banana, no chips. I had to go to the counter and ask for them. The staff wasn't directly rude to us, but they were definitely not in any hurry either. I don't know if they're confused or just move like turtles. Three different workers interacted with us and no one seemed to have any clear direction or role. The one who took our order disappeared. Then someone else brought us the food and informed us of the marinara shortage. Yet another person was at the counter when I had to ask for napkins and chips. How does it take 3 people 15 minutes to conjure up 2 of the SAME wraps, 2 quesadillas, and a 2-ingredient smoothie? As to the quality of the food, I'd say it was average. The fake chicken tasted freezer-burned and the wrap wasn't amazing at all. The quesadilla had a lot of good quality cheese on it and the smoothie was tasty, but nothing special. Weirdness: There is nowhere in the restaurant for customers to get napkins, straws, etc. Had to ask for them at the counter. By the way, that "fresh" pineapple is canned Dole. There were 8 huge cans of it stacked in the side kitchen. read more

Smoothies are great! If we have to compare to Jamba, Tropical Smoothies Cafe is definitely better. Just like many others have mentioned the service has been very slow every time I've gone there (even if I'm the only car). However, the smoothies have always been perfection. 5 star smoothie and just lost one star for wait times. Had a breakfast sandwich that was definitely good as well. I'll continue to go there especially after a good workout. Can't forget, it's 24 hours and has a drive thru! Enough said. read more

Delicious food! You wouldn't think that a smoothie joint would also have good lunch/dinner items, but Tropical Cafe does! Try their Chipotle Chicken Club - it's really tasty! I have only ever had their Triple Berry Oat smoothie - and it's delicious. Very filling, as well! I'll definitely be back! read more

horrible service all the employees were disrespectful and completely ignored us. my drink took 30 minutes to come out as it was sitting on the back counter melting because all the employees completely disregarded us. EXCEPT DANIEL HE WAS AWESOME. he was trying to catch up on everyone else slacking and just staring at us. read more

Stopped in here today and tried a smoothie. I got the island green and it was great! Huge size for the price too. The place was very clean, friendly staff. They have food here also which I didn't try but whatever was cooking smelled great. I'll be back soon to try more. read more

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Messed up our order and when we nicely told the lady, she got rude and tried telling us we were wrong about what we ordered and complained to her coworkers with us right there and then slammed the window when she gave us our correct order. Worker was at the window at 12:40pm. read more

Great food and great smoothies, I recommend to get the app and order ahead as their wait times are ridiculously long

It's amazing place and very nice!! We were on our bikes and the staff was nice enough to let us order! We will come here again and again!

Yummy, perfect for after a workout! The guy behind the counter was very helpful but the girl was talking to him like a 5 year old in front of all of us. Other than that, great place. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Surprise, Arizona

I usually don't order 6 follar smoothies but i had promised my daughter I'd get her some. I've been here before and have had alright experiences. The last few smoothies we've had seemed watered down and not flavorful. The place looked clean but as we sat and waited, the table was filthy. I doubt i will give this place another dollar. read more

Horrible service this evening! Had to file an extensive complaint to the corporate office because of this establishemnt. Don't get me wrong, I like their wraps and smoothies, and have visited other locations without any issues, but the service here is TERRIBLE! The representatives don't seem to have any kind of customer service skills, and the ones making the food seem to still be in training (for weeks now). Hopefully corporate can get this issue resolved, otherwise I don't see this facility being in business much longer. read more

Called to see if they still had a certain drink and no one answered. When I got there it took about 5-10 mins for me to order as both employees were managing drive thru. (Cause that makes sense?) More employees are needed for a better customer experience. read more

I came in last week to get a smoothie for breakfast and spoke to a girl in the drive through, I believe her name tag said Kor. I thought it was weird that she was the only one working but she was very sweet and got my order out fast. She followed the modifications I asked for and even gave me a good recommendation! 10/10 would recommend this place but ask for her. Sometimes I've gone in with other people working and they take ten minutes or more for one smoothie when I'm the only customer there. read more

It's been a while since I've been back to this location after a few not so great experiences but today I decided to grab a smoothie and a flatbread after my pedicure and in it was a great experience. I'm not sure if there's new management or what but the gal working was super nice and the smoothie and flatbread were made perfectly! read more

I absolutely love these smoothies! Usually go every day, sometimes twice a day. Unfortunately tonight I stopped by on my way home from work and ya'll were closed up over 30 minutes early. If you advertise being open until 10pm, actually stay open until 10pm!! read more

Always have delicious food, pretty friendly service, and delicious smoothies! Just wish it wasn't so pricey, hooked on the flatbreads and bahama mama! read more

So far all I've gotten to eat from there is simple breakfast, right each time. Can't really say when ordering more food items yet but hopefully they've improved. The smoothies are always delicious read more

We first found tropical smoothie cafe in Las Vegas NV, when I realized there was one nearby our home I was stoked. Went there last week with a friend and the place just needs to be cleaned better. The staff is medium on the friendly training for more customer service would benefit the location. Drinks are super tasty but a little on the pricey side. read more

The smoothies taste great. Food is okay. Would be a higher rating if the wait wasn't 30 minutes. Seems like they're a bit under staffed

Yesterday I went up this this shit hole and the staff didn't greet me the shit they sell is very overpriced the staff kept ignoring me i was the only person there were two people working at the time. I guess the people who order online get their food first i disagree with that the girl that was there just threw my food on the table and after that my "smoothie" was made the guy just shoved it in my arms i told him don't be an ass fuck face. The kitchen look pretty shitty there were flies all over the fucking place When i got home and had my sandwich they put too much pesto so much so that the bread was green the chicken was like eating bone gristle. This place is AIDS read more

I don't recommend.They are just a hit and miss. it's really good and other times it's watery. The service is terrible they are always rude no matter what. I don't know if it this location or what. The drinks are not worth the price to me read more

Tropical Smoothie Cafe was recommended to me by a coworker. I had been going to a different brand name. It quickly became my favorite for so many reasons. The staff are always welcoming, friendly and quick to please. Smiles are the norm when I walk in. By name I want to mention Kortney, Kiana, Tyler and Autumn. I know there's more but those are the names I have. The vibe is always relaxing and low keyed. The restaurant is always clean and the smoothies are the best. Always fresh with bigger portions and a great price. I'm hooked! This is my go to for a fresh smoothie! read more

I've got mixed feelings. They've improved their wait times at the window most of the time (depends who is working), but several times I've come they are unable to make certain food items. The personality of the guy tonight is not particularly friendly. (You don't have to chat me up, but a smile wouldn't kill you:/) on the other hand, the young girl was delightful. The smoothies are inconsistent but I'm glad for the option. If there was any competition I'd go there, but then again, maybe it would force TSC to step up their game... read more

So this has happened a couple of times and now I decide to leave a review. I am have been in the drive thru line waiting to order for over 15 minutes. They need to understand customer service is key now of days. So I finally get to order thinking since I have been waiting for so long maybe a discount or even sorry for the wait. Neither of them happened, I guess that's what happened when you have kids running your business. read more

AlI got to say is "as a current Restaurant Manager " the smoothies are absolutely delicious 5 stars for the smoothies!! My issue is with the service I got from not just 1 employee but 2 who would not tell me there names after they took our order we drove to the window and wasn't greeted for the payment that we held in our hands for 15 mins!! Before the bigger girl of the two came to the window and repeated our order and told us "oh by the way, we are out of lids for the cups but for 1 more dollar you can get one of our promotional cups that does have a lid" Now as a current Restaurant Manager that was the most rude,unprofessional,even somewhat "scandalous" Service I have ever had or heard!!..I then told her that was unheard of and then told her of what I currently do for a living and said they should of automatically given us the cup that does have a lid..and she just repeated herself and said "for a dollar more" and we just took the cups with no lids and food and she didn't say anything after we took our smoothies "with no lids" and walked off towards the shorter young lady of the two and started "talking" as we sit in the car outside the window with No Straws!! So now we spent almost $20.00 on a smoothie with NO LIDS AND NO STRAWS IN A CAR WITH NO CUP HOLDERS! Almost comical In a reality show kind of way"" It gets better we then shout out our window to there window to try and get there attention so we can get STRAWS for our smoothies with NO LIDS but no response for a few minutes,I then told my son to honk the horn so we can get there attention and so he did about 4 times within a five minute period, I then was getting upset so I got out of the car and went to the window and knocked and seen the two girls with a smug look on there faces just look at the window and the one girl that took and gave us our smoothies and sandwiches rolled her eyes and walk the opposite way and the shorter girl came to the window again with a smug look on her face rudely asks what we needed I then told her she forgot to give us our straws and we have been sitting here for 10 minutes trying to get their attention she then gave us the stars and said here and I asked her what the other girl's name was and she said "we're not allowed to give that information away" I said are you serious? I then asked what her name was and the other girls and told her I was going to call corporate or whoever owned the place and tell them how we " paying customers " Are being treated she then said " go ahead and we are just going to call our area manager and tell them what's going on.." I shook my head and said " this is not a joke , I will put this on all the places that show reviews and I will get ahold of someone that owns or has the authority to find out these two girls names and and confront these two unprofessional/rude girls that are representing "Tropical Smoothies Cafe " 13749 N Litchfield Rd, Surprise, AZ 85379 ...The date was 05/22/2016 "SUNDAY NIGHT" at around 11:30 P.M. Sincerely, I hope this finds the right people That takes pride in there smoothies.. Robert B. read more

Mannnnn I'm from the south so I was trying to find something close to Smoothie King... and I've found it in Tropical Smoothie ! Have y'all had the sunrise sunset ?? Jeeeeeez Louise just try it !! read more

I am always very fair and honest about my reviews. The experience I had today was horrible. The wife and I ordered 2 smoothies and it took half hour in the drive through with 2 cards a head of us. When we did get our drinks they were so thick they were almost un-drinkable. I had the blue- Lagoon and it was tasteless the fruit was horrible. I will not be returning if they don't get their customer service and quality of their products much improved. read more

1 star because the smoothies are great but the service here SUCKS! Every time we come here which is about once a week average the service is consistent... Consistently crappy, rude and uneducated in their own menu. I have been ordering Caribbean Luau flatbread since I first started coming here which is delicious! now they changed the menu and its hit or miss if they'll make it for me. The times they refuse they claim not to have the ingredients but they do because there are other times they will make it. Because service here seems to be getting worse with all the new hires I notice on board, I don't think I'll be back... On to Jamba Juice we go! read more

This location has excellent staff and the food is exceptional. I am allergic to dairy and they can accommodate that for me which is very difficult to do normally when going out to eat. They are quick and make it easy to get food during lunch time. The restaurant is very clean and quiet so it's a nice place to sit and talk or catch up with a friend. The smoothies are delicious and I get the chicken pesto flatbread without the dairy products and it is phenomenal. I definitely recommend that everyone come here and try this place especially if you have a dairy allergy and can't get anything at those other smoothie places. read more

Horrible service on Halloween day. The lobby was closed from 3 to 4 PM due to short staff. I went through the drive-through and it took almost 15 minutes to get one flatbread and one smoothie. The food came out in about eight minutes and by the time I got the smoothie my flatbread was cold. The smoothie was horrible. Almost tasted like it was watered down. I happened to be on my lunch break and sat across the parking lot while I ate and I could see the drive-through. In my 30 minute lunch break only five cars made it through and two of them left without even getting to the window after placing their order because it took so long. I would not recommend this location. I've eaten several times at other locations and had much better service. If the lobby wasn't closed and there weren't people in the drive-through I would ask for a refund, but I don't have two hours to wait. read more