Dropped off my car at another shop to have F&R rotors/pads replaced. They performed a general…read moreinspection and noticed the oil pan had been replaced. That part was fine since Le's did the work. However, they discovered one of the oil pan bolts was missing and some of the bolts were replaced with different ones. They didn't look original or similar to the others. What the heck?! Now, I have to take another day off work to get this fixed.

I ended up trouble shoot my self and suspected the temperature sensor could be faulty. ChatGPT gave…read moreme good reasoning. So I had it done somewhere else and costed me less than 400. Too bad Le's couldn't get to the bottom of it. The car is completely no issue now. I don't think Le's good at BMW.

Great service from start to finish. Fernando was professional, kind and made scheduling easy when…read morewe weren't sure what was wrong. They performed a thorough inspection and clearly walked us through what needed to be prioritized since the car wasn't safe to drive, which we really appreciated. They got to work right away and had the car ready the same day--super rare. We're really grateful and will definitely be back!

Do not trust this shop. The owner uses aggressive "hostage" tactics to force payment for…read moreunauthorized work that violates California Business and Professions Code § 9884.9. ​I was hit with surprise charges for work I never agreed to, and the owner refused to release my vehicle unless I paid cash immediately. When I questioned the bill, he became hostile, threatened me with $150/day in illegal storage fees, and even called the police to intimidate me. ​I have filed a formal complaint with the Bureau of Automotive Repair (BAR) and the Santa Clara County District Attorney. If you don't want your car held for ransom, stay far away from this place. I'm surprised that he has 4 stars review, I have no doubt it's all paid ones

I stopped by around 9:40 AM on a Tuesday for an oil change before heading to work and got to work…read moreat 10:05! There was no wait so the guys got straight to work and I didn't have to wait that long at all. They provide a foldable chair to sit right outside the shop, but waiting is no problem because they are so fast! For a Lexus GS 300, it came out to be $39.95 for a basic oil change, which was the first thing he told me before I gave them my keys. They check tires and other fluids, wash your windows, and vacuum the front- that was nice. They didn't try to sell me anything else, he just told me what he did to my car and what I should look out for. Overall I had a great experience here and the only hassle I had was missing the turn on the way there then having to do a U-turn. They're next to a place called A1 repairs, so just look for "Auto Repairs" and you're in the right spot.

Almost impossible not to miss due to the lack of street-side signage. It shares a parking lot with…read moreA1 Performance Auto Repair and Hank Auto Repair, so look for those signs as you're driving. Once you're in the lot, it's right past A1. Prices in the Yelp blurb are outdated, so call ahead to avoid any surprise about the price. $39.95 out the door for an oil change. Super fast service (no wait at noon on a Thursday), whereas some other shops had told me to come in after 2pm or after 4pm. Time is money, right? Short of 5 stars because I was hoping for a $28.95 oil change as mentioned in the Yelp blurb. Money is also money.

Terrifying and Unprofessional Service - OWNER THREATENED TO HIT ME!!…read more My experience at Dcharly Auto Mechanic Shop was not just poor; it was frightening and dangerous. The owner is a volatile individual who threatened me with physical violence. Here's the detailed incident: I purchased a $43 Groupon for a conventional oil change for my Hyundai Elantra. I called the shop beforehand, and the owner, Luimy Olivo, confirmed over the phone that the coupon would be valid for my car (See attached screencap of the phone call made to him). He said come over any time. Went there 2 hours later. He or is staff did not ask for coupon and did the oil change Gave coupon when asked for it after the oil change and he said coupon is not valid because we put synthetic oil in your car!! I told him he confirmed that the conventional oil coupon for $43 will work and he simply denied saying that on the phone. See attached screen shot of the CONVENTIONAL OIL coupon he posted on Groupon, plus the printout of the same coupon that I took with me (I took a picture of the coupon printout in his office as well) I insisted to put conventional and he said he does not has any conventional oil! I again insisted to put conventional so he argued for 5 minutes and then ordered from O'Reilly's and said it will arrive in 30minutes From then on he started talking very unprofessionally One hour after placing order, I asked him to call O'Reilly's. He said he was busy so I had to ask him several times before he called. He told me that O'Reilly's will take another 30-40minutes At this point I told him I cannot wait any more and suggested he send someone to O'Reilly's which is just 1.8miles from his shop and he refused. He lied he is just a manager and is not authorized to send someone to Oreilly's. He is actually the owner of the business. So I called O'Reilly's in front of him but he refused to talk to them on the phone. At this point , I told him he was holding me and my car hostage (while I still had O'Reilly's customer rep on the speaker phone). Right then, HE GOT INTO TOTAL RAGE AND STARTING VERBALLY ABUSING ME WITH VERY FOUL LANGUAGE AND CHARGED TOWARDS ME WITH A CLEAR INTENT OF INTIMIDATING ME AND THEN THREATENED TO HIT ME AND THROW ME OUT OF HIS OFFICE!!! The O'Reilly's representative heard the entire verbal assault and is a direct, unbiased witness to his dangerous behavior. Out of fear of being physically assaulted, I immediately got out of his office and was about to call the police when the O'Reilly's delivery vehicle showed up. At this point I was very tired and shaken so just paid and left immediately after the car was ready for me. I have since called the police to document this horrifying incident. The owner of this business is not only dishonest and unprofessional, but he is also a physical threat to his customers.

Terrible people. Had a Groupon offer - refused to honor. Are very aggressive and unprofessional.read more

I had a flat tired, I called they were able to see me right away. And after 20 minutes. I'm back on…read morethe road. Very efficient and professional. No presser of selling me a new set of tires.

Excellent service! I was helped by Abraham and owner. Highly recommend tire shop ! Helped me on…read moremultiple occasions.

They're the best , honest and good. I went there yesterday,…read morefor an oil change, but I had 4,000 miles to go, so they said: you don't need an oil change.

The service is pretty quick and easy to schedule during weekday. Very friendly and the pricing is…read morevery reasonable. Recommend by a friend to this place and definitely keep coming back. Been already two visits and the owner is very friendly.

Ray Acuna is a skilled and honest automotive expert who charges reasonable prices for excellent…read morework. He repaired my 2015 Tesla Model S front trunk and other associated damaged parts (hinges, ripped cowl). On top of that, Ray's communication skills are top notch ... he takes the time to explain options, processes, parts - he even Facetimed me to show the parts under the hood. Ray was resourceful and creative in making braces to fasten (and make stronger) the cowl. He notified me to tell me there were missing bolts. I could not be happier with Ray's work. I thought I'd have to move on from my Tesla -- he saved me.

Ray Acuna is a really talented automatic expert who charges reasonable prices for excellent work…read more He repaired my 2012 BMW 535 series trunk that has a huge dent/rip in it and a shattered rear window. In just a few hours, he was able to straighten the window trim edge and also reduce the dent so that it could be closed. That allowed me to have the windows replaced and the trunk could be opened and closed. The trunk lid has to be replaced as that is more cost effective, but his work allowed me to have the trunk fixed and glass replaced by the glass place next door. He helped coordinate all that work, having the entire work done in 3 days as promised. His repair made the roof look pretty good as a temporary fix, but that was exactly what I wanted and it was a third of the price quoted by Prestige Auto of Campbell.

It was fast and good work, seemed like honest mechanics…read more Pricing was reasonable , middle range for the area and they are AAA endorsed

I left my car there on a Wednesday about noon. It is now Tuesday end of day (6 days later) and I…read morecalled them 4 times over the last week (and left 4 voicemails with my return phone number) to find out status of my car which should have at least had the diagnostic by this point. No one picked up and there was no returned phone calls. I am just going to go in tomorrow and pick up my car and take it to another location. Update 6/30: It seemed the mechanics were fine, I'm sure it is a capable shop. I finally got a call on Friday (1 hour before i was going in to pick up my car to move it to another repair shop). The nice person who accepted my car let me know that they had completed the diagnostic. I told him I was just gonna come in and get it since it had been 9 days since i had dropped it off and couldn't get ahold of anyone there. Plus on my voicemail on Tuesday i had said to cancel the diagnostic. I picked up my car and took it to another place. Also worth noting... I responded to the yelp response below on Wednesday with screenshots of my call log and the address where i took it. I got no response from that email address, no phone call, no nothing. I suspect the problems with this place are one or more of the following: * They have a LOT of cars onsite. My guess is that they are accepting too many and we would all be better served if they didn't over commit and said no to some of us. * I am guessing there used to be someone who was in charge of answering phone calls and responding to voicemails and communicating with the mechanics. Now there seems to be no one dedicated to this (though maybe an overworked mechanic who is stretched too thin). On Friday the person i worked with seemed to have no knowledge I had cancelled my diagnostic 4 days earlier. * Maybe they have an automated system for responding to one star yelp reviews... and it is not being monitored anymore. * Maybe their phone system is down or misconfigured and they are losing phone calls and voicemails. * Maybe the owner (or office manager) is sick. I hope they get better if so.