This was our first Mazda purchase and J.R. & Daniel were AWESOME to work with. They worked as a great team and got us a great deal! While test driving J.R. even let us take the CX-9 to our home nearby and make sure it fit in our tiny garage. Highly recommended this Mazda location! read more

Couldn't be happier with my new car - worked with Christian - after going to numerous car dealerships and having one headache after another, I finally found a straight shooter. Very easy to work with. Leased a new Mazda 6 touring and I love it! If you go, ask for Christian. He did a great job. read more

I am writing a follow up to my review from 10/8/12, I honestly have 2 say that i am impressed, pleased and REALLY thankful to Brian and everyone at Tuttle Click Mazda. I had emailed thru the tuttle click site at about 10pm on 10/8 and within a half hour, Brian sent me an email apologizing for the issues that had happened and told me to call him the next day, i did and he was very pleasant and apologized again that i was upset and assured me that he would resolve everything. So the next evening, i took my car in and Brian gave me a loaner car so i wouldnt have to hassle a rental car. So that was great, and so he told me to come back the next day/evening, which was today and the alarm would be installed, and i'd get my spare key and manual. Needless to say, I am VERY pleased, my car was ready quickly and Brian even filled up my gas tank-which w/today's gas price was a really nice thing to do. So i suppose that things do get forgotten, and mistakes get made, but thankfully it's good to know that Brian and others at Tuttle Click faced the issues and fixed everything and made sure i was totally taken care of and everything was done. I am thankful and grateful to know that if anything else should come up, then it will be taken care of in a timely manner and i renewed faith and i am REALLY pleased and happy that Brian and everyone that i dealt with were nice, professional and made sure that everything was handled. I was frustrated to say the least and yelp is a good place to share and vent. But now, i am pleased with the way that this was all handled, i can honestly say that it couldn't have been handled better. I am SO happy that all the issues are over with, and i am pleased with the experience. I guess that no one and no business is perfect, but it's sure good to know that there are businesses like tuttle click that acknowledge the mistake, and correct everything and made sure that i was completely taken care of and satisfied. In my opinion, my issues were the exception rather than the rule, bc when i purchased my 2009 Mazda @ tuttle click, i was very pleased with the car, the service and everything so i suppose that the situation this time just was mis-communication & yes mistakes, BUT like i said, it's awesome that tuttle click took care of business and made me happy again to be a customer there. While i was waiting for my car to be pulled around from the service area, i took a look at the brand new nice CX-5 SUV's..they are a nice size and are a nice looking SUV that have the "skyactiv" technology that gives GREAT gas mileage-i have it now and it saves me a ton in gas..so after seeing those nice SUV's, who knows, maybe i'll be getting that SUV next time. And now that i was treated so well & that i know that they honored their word with installing the alarm as was promised, i can honestly say that i'd be comfortable getting the CX-5 SUV at Tuttle Click...really. If anyone at tuttle click is reading this, thank you SO much for taking care of me so well, making it all so easy and for making good on your word to install the alarm as promised. And thank you again Brian for being so honestly pleasant and for handling everything so well. I'm very thankful for all that you did and for being professional. So yelp readers, my experience was a great example of how a business can make mistakes and can either choose to do the right thing, or the wrong thing..and I AM VERY VERY THANKFUL & PLEASED THAT TUTTLE CLICK MAZDA DID THE RIGHT THING-THAT SAYS ALOT. EVEN IF THINGS GO WRONG, I CAN TRUST THAT TUTTLE CLICK OBVIOUSLY IS A CO. THAT DOES THE RIGHT THING AND MAKES SURE THAT CUSTOMERS ARE TREATED RIGHT AND FIXES WHAT NEEDS TO BE FIXED. SO I KNOW NOW THAT IN THE FUTURE, IF ANYTHING COMES UP, I NOW FEEL COMFORTABLE THAT BRIAN AND OTHERS THERE WILL TAKE CARE OF THE SITUATION AND THAT'S A VERY VERY GOOD FEELING FOR ME TO HAVE. read more

Car buying can be a dreadful experience. That wasn't the case here. SALE - I worked with Denise from Internet Sales in getting a new vehicle and I highly recommend the same for anyone else. She is very down-to-earth friendly. No pressure, no car salesman vibe. Just tell her what you want and ask your questions. You'll get no more and no less. You'll get all the answers you asked for while not being pushed onto any extras you don't want. Denise gives very competitive prices off the bat without the proverbial back-and-forth routine. If you can find a better price, she'll match it or beat it. For those considering using Costco or TrueCar, just e-mail her for a quote first and you'll be pleasantly surprised how much better her price is. You don't need to give your phone number or go on-site to the dealership or anything like that (unlike some other dealers...) - it's a simple, no-hassle quote through e-mail. EXTRA INFO - TrueCar's "fair" price is, as a general rule, a bit high. But, if you compare Denise's prices, you'll find that it's in TrueCar's "Unusually Low" range. Costco's auto program has been, in my past experience, set to invoice price across the board. Does that sound fair? Sure. But hint: you can do better here AND you don't even have to haggle. YMMV. TRADE-IN was a relatively simple process. They printed out the KBB estimate and went off of that. Quick and easy, nothing more to say. FINANCE - My experience with the finance manager, Shah, was also a pleasant surprise. At other dealerships, I've had to sit through an hour long pitch about clear coats, gap coverage, extended warranties, etc. because they're "required" to go through it all with me. Yes, you can get these things here if you want, but if you don't, he'll ask you upfront: "Are you interested in any of the extras?" If you know about all these things and you don't want 'em, just say "No" and THAT. IS. IT. He didn't say another word about it. The contract paperwork was done within 15 minutes. By the way, extra points: the day after I signed the contract, Shah called me and told me he got me a better interest rate on the loan. I came back in, he voided the first contract and we signed the new one. Got it done within 5 minutes. And that's all she wrote! read more

I was looking to buy a used car last year (2014) and came to Tuttle-Click because of a good offer they had posted online. Although I ended up buying from a different dealership, Tuttle-Click provided the best customer service and the second-best deal of the 5 dealerships I visited. The three salespeople I interacted with were very friendly and upfront. They were willing to negotiate to meet my expectations. Just happens that another place had an unbelievable deal. I highly recommend Tuttle-Click as a place to visit as you shop around (and do shop around!) read more

The staff is really really helpful and nice ! The service is good and not too pricey. Our car has been in good hands ! We will recommend them to the next owner. read more

Awesome online car buying experience! Denise and Daniel (internet sales managers) were friendly and communicative! All negotiations were done online and they gave us a great OTD price! After the sale, Denise spent a good amount of time showing us all the high tech features of our Mazda3 SGT with Tech package. Everyone we met was friendly, from Finance to Parts/Service. To anyone thinking of purchasing a Mazda, we highly recommend Tuttle-Click! read more

A very positive experience working with Alex and Carl. Thank you guys for making "first ever car" experience an awesome one. Will definitely consider this dealership in the future! read more

I went in on a Tuesday not 100% sure if I was going to get a Mazda. But had an idea of the car I wanted and the price I was willing to pay. I met with a sales woman named Jocelynne who was incredibly sweet and accommodating. I left the dealership and kept in communication with her and after more or less reaching an agreement in price, went in to Mazda on the Friday and leased my new car. Again, she was welcoming, kind and I have to say, there was none of the "car salesman" stereotyping with her. Thanks again Jocelynne for hooking it up with a great car and an affordable price! read more

Such a great experience shopping here! While we were browsing, staff made themselves available to us, but didn't crowd us. Steven helped us and was very comfortable to talk to and knowledgeable about the cars. After looking into several car options and test driving our final 2 we ultimately decided to buy the Mazda. Paperwork took a long time, like it does anywhere, but staff was great on updating us on where we were in the process. The only negative thing was the finance department REALLY wanted us to finance instead of paying cash, which after the 30th time of being asked if we we're sure, got a little old. Overall though, great shopping and buying experience and super happy about our decision! read more

Sale of the car was a great experience. I got the full warranty. My complaint is i am on my 2nd oil change where I call ahead make an appointment and each oil change had been over 2 and a half hour wait. I have had many many oil changes in my life without an appointment and finished under an hour every time. Very confused how having an appointment time can turn into a 3 hour oil change. The first time I figured maybe someone might have been out sick but 2 in a row this is a trend. Defiantly not the guy behind the counters fault he seems to go out of his way to make sure everyone gets updates on your car. I don't review a lot but I have nothing but time sitting and waiting here in the lobby. read more

Daniel Nguyen's customer service is top notch! I was interested in the Mazda CX-5 and arranged to go see it. Daniel provided me with great information, made sure the exact model and color was there for me to test drive. He took the time to go over several different lease options and provided me with information about trading in my car. Having been in sales all my life, there are certain things that stand out when you are working with a sales person. I would highly recommend Daniel to anyone looking to buy a Mazda! read more

I just leased a 2018 CX-5 and COULD NOT be more pleased. The car is amazing, but what was even more exceptional was the service that I received from Geare. Geare was attentive, knowledgeable, and made me feel very comfortable considering this was my first time getting a car on my own. He answered all of my questions, was extremely personable and made me feel like he wanted to get me the best deal and price on what I wanted, which he succeeded in doing. If you are considering getting a Mazda, I would highly recommend getting in touch with Geare. I am so lucky that I ran into him first when I arrived at the Mazda dealership and will definitely be returning when my lease is up to work with Geare again on another car. read more

I don't even know where to start except to say that Daniel Nguyen was an exceptional salesman and we had a great experience at this Mazda store. Daniel was incredibly easy to work with, very straightforward and honest, and made the entire process enjoyable. I am someone who dreads the car buying process because of so many reasons. It was very different working with Daniel! I emailed back and forth with him, he dealer traded for the car I wanted, he got us a fantastic deal, he even stayed late to show me all of the awesome features and capabilities of my new car. We had a really great experience throughout the entire process really. Denise, the manager was very friendly and helpful and went out of her way to chat with us while we waited, and Carlos in Finance was knowledgeable and told us about all of our options for extra coverage. Even the salesman who sat next to Daniel chatted with us a while and made us feel comfortable while we waited. I would give this dealership 10 stars if I could. Thanks so much to all of you who helped us get the car of my dreams last night!! read more

The team was very accommodating (from beginning to end) and made this entire process very accessible, efficient and enjoyable. The staff was friendly, flexible with my schedule, and left me with a great car buying experience. Special shout out to Denise who was incredibly friendly and seemed to take a very authentic interest in getting to know me through the process. read more

Today I purchased a Mazda 3S GT from Tuttle Click Mazda. It was, by far, the best car buying experience of my life. I can attribute this to my salesman,Matt Harrison. I was pretty much ambivalent towards Mazda. My heart was set on buying a BMW 328i, but my wife forced me to check out Mazdas. She reminded me that there is a Mazda product in virtually every driveway in my neighborhood, and they receive rave reviews in the auto press Matt greeted us as soon as we entered the lot and introduced himself. I was immediately impressed with his obvious passion for cars, and his intimate knowledge of the products. Not knowing exactly what I wanted,Matt took the time to listen to my needs and likes and he recommended the Mazda 3S. He pointed out every feature, knew everything about the technology, performance, engineering, and fuel efficiency. During the test drive he encouraged me to push the performance of the car. I have test driven the 328i and Audi A4, and the Madza 3 outclasses them in almost every measure, especially in the SGT trim with technology package. The fit and finish , acceleration, transmission, and cornering are on par or superior than much more expensive German cars! At the conclusion of the test drive, Matt showed us the 6 and took us for a test drive as well. It was no use, I knew the 3 was for me. Matt finished the visit without any pressure to buy. He let the car, and his enthusiastic passion sell it. Over the following week I researched the car and did extensive price comparisons. I called Matt back and told him what I wanted and told him he had my business. If he could get me the best price. A few days later, he contacted me and offered me a killer deal on the car I was looking for. I would up getting it for below the lowest fair purchase price on Kelly Blue Book! Matt closed the deal, took care of the details, and spent a lot of time explaining the car'a features to us, and made sure we didn't leave with any questions. He was 1st class! Tuttle-Click even got us a better interest rate on our car than out credit union could offer. I highly recommend giving Mazda a chance if you like German cars. If you do decide to check them out, call Matt at Tuttle-Click. He is the perfect salesman. read more

I have never felt more welcomed than I did at Tuttle-Click Mazda. I thought my first experience buying a mazda (4 years ago) would be impossible to beat because it was such a great experience, but Jim Young and Sha Daneshfar really went above and beyond what they had to. I really put them to work trying to make a deal that would work for the both of us and they did it all with a great attitude even though the deal went late into the night. You have a truly incredible team of genuinely great people and for years to come, this is my go to dealership! Thanks Jim and Sha! read more

I had a power steering problem which was unfixed in 3hrs and now my car runs better then ever.

As of today I am leasing a Mazda 3 from here! Experience was wonderful and couldn't be happier! Denise and Glenn were both great! Couldn't be happier with my car and they are very military friendly! read more

I was so dreading buying a new car because I find the whole process ridiculous - the fake bargaining and the pushy salespeople. I put it off for six months then on the first of the year just got up and said "today is the day". I had a very good experience at this dealership. I highly recommend my salesperson Minh Leduc. He was incredibly patient and I felt he was empathic to my frustrations with part of the negotiations. If you want to purchase a new Mazda I highly recommend Minh. Just be prepared for the ridiculously hard sell by the finance people, expecially when they try to sell you insurance even after you've said no five times. But I got a great car, feel I got a good deal and would definately go back if Minh were still working there. read more

My wife and I had a wonderful experience on our hut for a new car last week! We were greeted by a wonderful young salesman, who's name is, Minh Leduc. He was very professional and friendly explaining about the Mazda we were interested in! He was very knowledgable about the vehicle and answered all our questions. We took the car for a drive and he showed how different Items worked. He was very attentive and went above and beyond to make us comfortable thru the whole buying process! We were really impressed how friendly all the employees were and how comfortable they made us feel. Minh is a wonderful young man and is by all means an asset to your company and I feel he made our car buying experience the best we have ever had! We would recommend your family dealership to everyone! Thank you, Dennis & JEANIE CHRONISTER read more

I had a GREAT experience at this dealership! I wanted to compare the BRZ to the Miata so I can make an informed decision, and our sales person Mo (Mohammed Hadaeethi is his full name) was SO friendly and helpful and didn't pressure but just let us enjoy the car. He was a lot of fun and a genuinely great guy! If you go here - ask for him! (And test out the Miata - it is award winning for a reason!) read more

Had a wonderful, easy experience leasing my new Mazda from Steven and Nick! I called ahead and specified what I was looking for and Steven had all the numbers ready fior me with options. Very professional, great customer service and they got the whole process done in record time. Very impressive! read more

An easy and smooth process from start to finish. Tutle Click worked with my budget and Alex Mendoza in sales did everything necessary to get me the exact car I wanted. This is my first Mazda and I couldn't be happier. read more

Recently, I bought the 2017 Mazda 3 from Tuttle Click. Daniel Nguyen was my salesperson. He was particular about replying to my queries and got me a great deal. I recommend this dealership to everyone. read more

I recently leased a 2108 CX-9 from this dealership. Yassin was our sales person, and he was very kind and helpful. Everyone in the store were very attentive. I had the same deal from other Mazda dealerships in Orange County, but the people in this Mazda made the difference. read more

Danny went way beyond the norm to help me find the car I was looking for. He offered the most competitive deal by far. His character and honesty were refreshing and I HIGHLY recommend him! read more

My boyfriend and I went in on November 25th and Daniel Nguyen helped me buy my first car ever. He gave me such a great deal and yes, I was there for a good few hours because we were trying square up everything, but it was worth the wait. He has excellent customer service and I definitely recommend anyone who wants to get a great deal and great car. read more

Brian Kadar at Tuttle-Click Mazda made the car buying process incredible. When there was a slight problem, Brian immediately responded (at 1am) to make sure we were taken care of and everything was perfect with our new car (2012 CX-9). He truly went above and beyond throughout the process to make sure we were taken care of. On top of this, the price we got was amazing---and we still got treated as top of the line customers. As a quick comparison, I previously bought a 2009 Mazda from Tustin Mazda---this go around Tustin couldn't come close in price, and the service at Tuttle-Click was fantastic...financing, service dept, sales...they are the complete package. read more

Haven't purchased the car yet but I am amazed at how easy and helpful the staff here was. Brian from internet sales emailed me back and forth so when I came in he got right to the point, asked me exactly what I wanted and what price I knew was fair. He then took me right to the computer and showed me the numbers, no 4 square no bull. Long story short after so much garbage and runarounds from the other dealers I am going in on Thursday to lease my fiance's dream car for much less than the "cheaper" car companies are offering. If more dealers acted like this people wouldn't hate car shopping so much. read more

About two weeks ago I purchased a car at this Dealership and this was my experience... I walked up about as hesitant as you could imagine... (no one likes shopping for a car I don't care who you are) and walked around the lot for a minute or so. THEN HERE COMES THE BIG BAD SALESMAN!!! :) His name was Brian and he introduced himself very politely. We just started talking casually... he asked about how I was doing and even complimented my watch. For some reason that stood out... It was like he made an effort to try to connect with me even though he knew it was not comfortable shopping for a car. After a brief conversation we talked about why I was there and what I was looking for in a car. I told Brian that I was turning in my Chevy because my experience dealing with them was so poor and that I was in need of something new. Brian sympathized with my situation and made his recommendations while assuring me shopping at Mazda would not be the same. He referenced his experience working there and told me he would make it his personal goal to make sure I had a pleasurable experience. THAT'S WHAT I LIKE... SOMEONE WHO TAKES OWNERSHIP OF THEIR JOB! We test drove a Mazda 3 and Brian was extremely knowledgeable about the car and about my options to purchase it. After the test drive he escorted me into his office and asked if I wanted some coffee... DUH! haha. He ran some numbers and bent over backwards to try to accommodate my budget! He was very patient and did not rush me at all... I never felt pressured at all!!! We finally came to an agreement and the deal was done! I'm not sure if I'm a lifelong customer yet... I just bought the car. But I can say that if Brian is the face of Tuttle Click Mazda. So far so good! My faith in the car sales industry has been every so slightly restored. :) read more

We had an appointment for an oil change at 10am. We arrived 5mins early and presented special offer coupon at the desk to the service person named Ashley. Whilst checking the vin # he asked if we were going to wait for the car to be done. We said yes and he curtly said that it would take approximately one hour and forty five minutes We asked him what was the purpose for making an appointment if you cannot meet your time schedule. We just didn't drive in ---- . He began to give us his spiel about rotating tires etc, we do things differently !! for goodness sake it is only an oil change for $19.95 and the coupon does not mention anywhere for tire rotation etc. We shall never ever recommend Tuttle Click to our friends and business clients read more

I knew which car I wanted and went to Tuttle-Click first because it was the closest Mazda dealer. I met Alison the very first day, and she was with me every step of the way, from the initial test drive to the final inspection before I drove off the lot. In between, we texted back and forth for two days, while she located a car that met all of my requirements. I didn't feel the need to check out other dealers because I got everything I wanted at Tuttle-Click. Alison was warm, friendly, knowledgeable and professional. She even put a huge red bow on the hood of my new car to surprise me when I got ready to drive it home. I've bought several cars in my lifetime and my experiences have varied. This was a very good experience -- no intimidation and no dealing with a "slick" salesperson. I'm really happy with the deal I got and I love my new Mazda! read more

The group over at Tuttle-Click made our lease acquisition of our Mazda 6 extremely easy and pleasant. Young and energetic, they offer a fresh approach to the car buying experience. Mine started with Brian Kadar the Internet manager. From the get go I felt comfortable with him. It didn't take long to strike a deal. In fact there was zero negotiation as the numbers spoke for themselves. As time did not permit me to finalize the transaction, I was handed over to the other internet manager Denise Bogar the next day. Denise was equally as hospitable, very thorough and had everything ready for us when we arrived. Lastly, Nick in finance was great. Very personable and informative. Nothing is held back with full disclosure and complete transparency throughout the entire signing process. Thank you to the entire group for making what is typically a painful process an enjoyable one. read more

Our salesperson, Mohammed, worked with us on the price of our vehicles (we bought two cars!) in a very professional and friendly way. He was not high pressure, which we like. We ended up very pleased with both our cars and their purchase prices, and with our pleasant experience with Mo. We also appreciated the expertise and friendliness of our finance person, Nicholas. And we're very happy to get the three years of maintenance on our new vehicles. read more

Wow, The best service ever! Thanks to Tyler Beauregard service manager we had the best experience we have ever had at any dealership! We were traveling and had a problem with are CX 9 ( the problem caused by a different shop ) well Tyler and his crew fixed our car fast and even washed it! There is no question about it when we trade in our car we will drive out of way to deal with Tuttle-Click Mazda. Thanks Tyler The Kimballs read more

First I would like to say that the customer service was the best I ever had from a dealership. People always say that the sales guy's are rude and are trying to screw you over, well this dealership is not like that at ALL! Nick the Sales Manager was awesome and I would recommend friends and family to this dealership. read more

Tuttle-Click Mazda operates to extract money from unwary customers through questionable tactics. I have purchased 2 Mazdas in the past 3 years and have interacted with a number of dealers in the area, so I think I know how to distinguish fair negotiation practices from the deceitful ones. This dealership is one of the worst I've dealt with. This is not the case of one unscrupulous salesperson as the practices I've experience are a coordinated team effort that suggests it is accepted at the most senior levels. If you have to do business with Tuttle-Click Mazda please be aware of these practices: Beware of the simple deal document Tuttle-Click Mazda has a one page deal document with three boxes (Purchase Price, Monthly Payment, and Down Payment). They list a purchase price in the top box. Pick an arbitrary down payment in the bottom left box. Then present an interest rate with loan term and a monthly payment. If the monthly payment listed seems higher than it should be, it is because they throw in a number of optional purchase add-ons like a "sweet" maintenance plan. Bring your auto payment calculator. If they say something is "great", "awesome", "sweet" it is most likely not They will say an offer with the full MSRP at a standard (not special financing rate) with unitemized extras thrown in is looking "real good". And the maintenance plan (you don't ask for) buried in the monthly payment is "sweet" even though it does most of the same things as your warranty. Now the maintenance plan may be right for some people but it is far from "sweet" and wouldn't be automatically buried in a fair dealer's quotes. They profit from Mazda Special Financing Rates This was a shocker. After collecting bids from a number of dealers and telling them I wanted the 60 or 72 month Mazda Special Financing rates, they all confirmed the rates were 0.9% and 1.9%. It was a non-issue. Tuttle-Click Mazda had the exact vehicle I wanted and by email they agreed to match my best offer. To be fair the offer I asked them to match only stated I was to get Mazda's Special Financing Rate. When I went in to sign the purchase paperwork, they brought out their simple deal sheet (not sure why when the deal was agreed), it listed the 60 month rate at 4.9% (and I think they rammed in the "sweet" maintenance agreement into the payment). When I reminded the salesperson that it was agreed I would get the Mazda Special Financing Rate, he looked at me confused and went to the back room of his finance person. After more than a few minutes he came out with an adjusted deal sheet that listed the payment as 60 months at 1.9%. When I told him the 60 month special rate was 0.9%, the sales person questioned if I was mistaken. I wasn't. I told him to go back and check. At this point I was getting frustrated, I pulled up an email from another dealer that confirmed the special rate from Mazda for 60 months was 0.9% and stormed to their finance room. I told them I have another dealer confirming the 0.9% rate. The finance person said something that stopped me in my tracks. He said "No dealer will give you that rate.That is our buy rate. We sell to you at a different rate." Not true. They want to profit from a customer who qualifies for special financing from the manufacturer! Mark up the rate an extra point and keep the spread. I am not even certain this is legal. This was the end of my relationship with Tuttle-Click Mazda. Upon hearing that from the finance person I realized this was a coordinated effort to deceive. I left, took a deal from a competing dealer where the experience was completely different. I walked in and they showed me an itemized breakdown of the purchase and payment options based on my down payment. The interest rate was a non-issue, I got the proper Mazda Special Rate. I recommend instead of dealing with Tuttle-Click Mazda, you take your business to a more honest dealer like CardinaleWay Mazda where I bought my most recent purchase or Tustin (OC) Mazda where I bought my vehicle three years ago. read more

Like always, they make me feel like family. Thanks Dave constant and Dilli. Keep up the good work!

The salesmen were not pushy at all and very accommodating. The finance department were very helpful and answered all of our questions fully and completely. They were courteous and willing to work with us. We had a great experience and would recommend going to Tuttle-Click Mazda in Irvine! read more