Horrible customer service!! The lady MARIA who sits at the front desk, and answers the phone is very rude! I do not recommend this place to anyone. The Dr ruined my teeth by giving unnecessary root canals, and now I have to pay thousands of dollar to get it fixed. OVER ALL ZERO STARS. read more

Horrible service they do not care about their patients or the treatment that they provide. My daughter. Had a very bad experience there I would never recommend this place. I would give it zero stars. their customer service is horrible. Their front receptionist is so rude so unprofessional read more

Lacks basic empathy. Forgets that she is taking care of humans and not just a stream of mouths that bring her money. Best not need a break to breathe at any point during treatments or else she will tell you it's all in your head and you need to get over your anxiety. read more

please please please dont go on the negative yelp reviews. please come in and see for yourself why ive given the a "5 star" yelp review. from the front staff, to the back on hands staff truly phenomenal. remember its a dental office. they will be working on your teeth. but when you step in, and see, and they start on your treatment, then you have to follow the "after care" specific information. you truly will have 100% beautiful teeth and the best future for your dental care. read more

Everyone is kind and the office is clean. The people who work here are lovely. Experience as pleasant as can be for someone who detests dental work. read more

just now NEW Por varios años fui paciente de la Doctora Magaly quien siempre me trató con respeto y amabilidad, explicándome claramente los pasos a seguir y los tratamientos que se deberían llevar a cabo. También fui asesorada por Marta en referencia a la que mi seguro dental cubría y que no y las diferentes opciones de pago que tenía. Mis dos hijos fueron también pacientes se la Dra Velazquez . Desafortunadamente, después de muchos años, un día me tocó tratar con la persona que se dice llamar "manager," que para mi es mas bien la recepcionista porque siempre está ahi contestando las llamadas y haciendo los check in y check outs a los pacientes. En fin, a esta señora llamada Maria Talavera le pedí amable y pacientemente por mas de un mes una copia de los rayos x que me tomaron en meses pasados, primero me dijo que el mismo día lo haría y no lo hizo, después me dijeron que "el sistema estaba dañado y al final la supuesta "manager" me dijo literalmente que yo "para que necesitaba mis rayos x, que si me iba a hacer el tratamiento en otro lugar pidiera que me las hicieran allá otra vez, que ellos me estaban era "haciendo un favor" etc. No solo cuestionaron mi legitimo derecho a tener una copia de mis rayos x , también mintieron después diciendo que me las habían mandado cosa que es mentira. Todo esto lo hizo la señora Maria Talavera supuesta manager quien debería dar el buen ejemplo a los demás empleados del lugar, no ser una persona prepotente, mentirosa y grosera con los pacientes. Obviamente no volveré jamas a ese sitio pero quiero advertir a los que piensen hacerlo lo que les puede pasar si tienen que tratar con este personaje. Se me olvidaba decir que ella es la que contesta las llamadas asi que aunque le pidas que te comunique con otra persona no lo hace y dice no, no le voy a pasar a nadie y cuelga. Mi consejo, busquen otro odontólogo en donde sus derechos como pacientes no sean pisoteados como me pasó a mi en este lugar. read more

If you make an appointment in dislocation, get ready to deal with 30 minutes of delay and dealing with a 60 year old lady who has attitude of a 15-year-old teenager I have never had an experience like this before. The lady in the front desk was so disrespectful and unprofessional that left me speechless, not only the delaying time but her attitude made my experience much worse at the end of my visit. I asked her what time it was and she said "You can see the time" and I asked her. Are you going to make me another appointment or should I call she didn't even looked at me and she said "go home and call", what experience well done. read more

This is a great dental office. They work with your insurance to provide the best care possible. The hygienists and assistants are always very kind and welcoming. They ease your nerves and are gentle while taking X-rays etc. The wait times are minimal. I usually never wait more than 10 min to be seen. Dr. Velásquez is a top-notch dentist. She's quick and efficient in her work. She has really saved my teeth these past few years. They also have flexibility in their appointments. I do recommend this clinic over others. read more

They are horrible and they messed up my teeth and it made me mad I can my back crown fixed because of these people I don't Recommend coming here because they will treat you like crap. They will watch their TV while working on your teeth and they messed up my grandmother's mouth. My grandmother asked for them to pull The ones that were hurting her, but she decided to put all of them read more

I came to this place a couple times now, and each time it got worst. I kept wanting to give them the benefit of the doubt because of the "good" reviews they have but today was the last straw. What i didn't like about my first few appointments was they NEVER explained to me what they wanted to do or what I needed to come back for, it was basically a sit back, open wide, okay all done, see you next time type of appointments. I had an appointment set up 2 weeks in advance and they are usually good at contacting me before to confirm but this time I never got a word from them. And I knew I had an appointment but forgot the date and assumed they'd call to confirm my appointment but no .. then I came back two months later with an aching tooth and now I'm pregnant so they told me I needed a doctors note to come back and they'll finish up. The dental surgeon told me they'll give me a form for my doctor to fill out but the front desk ended up sending it through text as if I had time to go print it out somewhere and give to my doctor. I got my own note from my OBGYN but didn't get scheduled till three weeks ahead when I had an aching tooth. Monday of course I came in, they don't tell me what they will be doing. I sit back get my X-rays and the assistant is so rough literally pressing on my gums (bruised the next day) and teeth and the dental surgeon was rough herself. My mouth is sooooo sore and I've never had that feeling with my old dentist. Definitely not coming back! read more

Amazing dentist office ! Always make me feel Comfortable, dr is amazing along with the dental assistants they answer any questions I have with no problem always polite ! Def recommend this place ! read more

Dr Velasquez and her staff were extremely helpful. I was in an emergency situation in unbelievable pain and they made room for me for extensive care and were SO kind, caring and helpful to me. They were gentle and thoughtful throughout the ordeal helping me feel as comfortable as possible and providing excellent care. I highly recommend U-First Dental read more

Dr. Magaly Velazquez is the the owner / my Dentist she is phenomenal they are always so helpful s it feels like family .Always try to find solutions. Shout out to Martha and Maria very lovely people, they are a great asset to your practice. I recommend my friends and coworkers always taking about how happy I am with my Dentist. A gem in Rancho Cucamonga.z so read more

Dr. Velasquez has been my dentist for over a year now. From the moment you walk in you feel taken care of as the front desk welcomes you. The wait is never long and once in the back the dental assistants start working on taking information and getting everything ready for the doctor. They are personable, friendly and make you feel at ease. As for Dr. Velasquez she takes the time to listen and explain any procedure. She runs a tight ship but you can tell it's in a constructive and respectful manner with her staff. She is pretty awesome. As for the office it's very clean and the ambience very relaxing which is very appreciated at the dentist. read more

NEVER COMING BACK TO THIS PLACE AGAIN! THE LADY WHO ANSWERS THE PHONES IS THE WORST CUSTOMER SERVICE PERSON IVE EVER MET! Literally told me "my pain doesn't matter" and when I got upset she hung up and called back an so said "are you calm now?" - as if im a toddler throwing a tantrum... They did a root canal and messed up completely I haven't been able to eat on my left side for 2 months and I got a second dentist to look at it today and it's $3300 in repairs for what U First Dental messed up! The new dentist has to completely redo the root canal because it was done improperly! I called to see if they can fix it for cheaper since they messed up the first time and the same lady answered the phone and yelled at me and told me AGAIN my pain "DOESNT MATTER" and refused to book an appointment for me! HAVE NEVER EXPERIENCED SUCH HORRIFIC CUSTOMER SERVICE !! I'm disgusted read more

Nastiest most rude place and people I have ever met in my life. They should really close down their business. The way they operate is very unprofessional. My friend went and they treated her like garbage. Please no one come here. I am going to report the business. read more

I love how clean they are!! I have been coming to U-First Dental for at least 4 years now and couldn't be happier. Not only is their customer service good, but their technology and office is up to date and most importantly CLEAN! Unfortunately, I have been to many dental offices, from Beverly Hills to all across the IE, and I can attest that U- First is the most detailed I've seen when it comes to cleanliness. What I mean is that everything ( all surfaces in the exam rooms) are always covered with fresh plastics. From the remote to the light, to the chair, and being the clean freak I am, I really appreciate that. I've been in offices where they glove up, dig in your mouth, then want to pass you a remote or glasses or xray jacket, like eww. If you do that with me you do that with everyone, which means all uncovered surfaces you're just spreading bacteria and germs, while trying to do my dental work, YUCK! Not U-first though, and that's what I appreciate the most, aside from their customer service and genuine determination to my overall dental hygiene and health! read more

Unprofessional business if you come here pls be reminded it's a complete joke this is coming from an ex employee a patient came in for a crown adjustment cause tooth was not fitting right Dr. Velasquez recommend for him to get a new crown yelling at the patient that it was his fault for not bitting down right during impressions. Instead of accommodating to his needs she yelled at her patient. Patient processed to be scared that doctor will purposely mess up his new crown and at this point did not feel comfortable at all. If you're looking to spend money for teeth work you don't need done and their favorite thing to tell you is you need a root canal treatment!!!! If you want to be charged for non sense this is that office. Mary is the manager super unprofessional and disrespectful watched her snatch paperwork from employee. If I could give 0 stars I would. read more

I made a last-minute appointment yesterday on June 26 because I was in severe pain and my whole job was swollen. The lady on the phone said she's not sure if anything can be done because it's so late in the day but you come in for an exam. After I was x-rayed and the doctor saw me you could see that she was very compassionate to my situation, and did not want to see me in pain, she stayed late and did a root canal and a couple other things that I needed. She made sure when I left and had supplies that I needed to get through the night and called in a prescription right away. She explained everything that she was going to do in detail, and kept talking to me throughout the procedure, letting me know what she was about to do and I could tell throughout the whole visit that helping me took priority over money and time for her. Thank you to the doctor and your staff. You were all very professional and I feel so much better now. read more

I referred my mom Gabina S. To Dr. Velasquez she had all her dental treament completed ,she is very satisfied , was treated with respect Dr.s were very patience with her she suffers from anxiety .Thank you Dr. Vekasquez, Dr. Matin and rest of the team. read more

Ive always hated going to the dentist but ever since I started going here I actually like getting dental work. Sulma does the best teeth cleanings ! so gentle and she makes sure you're comfortable. The front desk is very kind and my dentist he's very knowledgeable,dental assistants work fast and they are charming and funny ! they all have very positive energy! read more

My mom got her two front teeth molded and they put her two fake teeth in. She went back and complained that it was very uncomfortable she needed her teeth adjusted. They just filed her tooth down and made it sharp. She has a bloody soar on her lip because the tooth is shape and keeps cutting her lip she told them they need to fix it because it is very painful and they told her if she wanted it fixed she has to pay for it again. So now she has to go somewhere else to get her teeth properly done. If we could give 0 stars we would. Her name is Martha Phillips in case you guys actually care enough to fix the teeth you should have properly done. The person who "fixed" her teeth and made it sharp was a middle eastern man in approximately 35-40 years of age. read more

I usually do not like the Dentist. I had a bad experience at My last Dentist. My first appointment was Great. All the staff and The Dentist were Lind, Friendly and answered All my questions. They will be my forever Dentist. read more