I made an appointment online for 5PM. I showed up on time and was greeted by an clearly annoyed stylist named Francisco who said he'd been waiting for 3 hours and had been trying to reach me by phone and text to cancel my appointment (I didn't realize I had an old phone number on my account.) Apparently the management wanted him to go home because he didn't have any appointments between 2PM and 5PM. Unacceptable. I made an appointment I expect to have the service provided. He acted like he did me a great favor by sticking around for my appointment. Francisco then whisked me to his chair and spent all of 15 seconds talking to me about what I wanted, then off to the sink. I was supposed to get a shampoo and deep conditioning treatment. He barely washed my hair then took me back to his chair. He gave me minimal layers (I asked for a shag) and didn't trim my bangs even after he asked me how short I wanted them. My blow dry was harsh and the brushing left my scalp scratched and strands broken. I was in and out in less than 30 minutes. I was charged at the higher "Signature" cut and style rate when my I wasn't given that service. I expect a minimal amount of pampering when I go to a stylist. I could have gotten more attention and better value at a Super Cuts than I did here. read more

The woman with short straight brown hair was extremely racist and rude she said hi to another customer and completely ignored me. Even though I was standing right in front of her she acted like I was invisible. The other lady at the front counter was very nice but I would highly recommend not going to the store because of the way that this representative treats their customers. The cashier was extremely helpful but its sad that a bad apple ruins the lot. There are too many good business out there and there's so much competition out there that you don't need to waste your time on a business that is not willing to take customer service to all of its customers importantly. The other very low ratings that the store has is a good reflection of how bad the customer service is. read more

I got my hair cut by Sara in the Ulta salon and it was a wonderful experience. She was extremely friendly and personable. I have fine hair but she made it look full and healthy. I will definitely be back again! read more

I love the atmosphere in this store! So I got my hair done by Sara and I LOVED my hair, the color, the cut, everything! . My hair is crazy curly and the cut was great for it! So I had some splotches in my hair color BUT when I called they got me in asap to fix it. Sara even called me personally and apologized, Lisa was willing to fix my hair as Sara wasn't working during my availabile times. I ended up going brunette, but I still LOVE IT! Lisa was so nice and did not make me feel bad at all for having a complaint. I am a firm believer in everything happens for a reason! I LOVE MY HAIR STILL! I will be coming back to see these ladies as they are fun and I felt welcomed even after not being pleased with my hair the first time. It was a great experience even with a hiccup. read more

Diane, their "head cashier" doesnt know what she is talking about. Tried to say I had to do a return then purchase. I bought a hair mask that looked used upon trying to use it so i brought it back to do an even exchange. I used coupons and point on the initial purchase. She informed me that I could not use the points on the sale but she would give me the 20%off that I had used. Ended up spending more money than I initially did. I HATE this location. CUSTOMER SERVICE HERE SUCKS. They talk down to you as I'd they're better than you. Seriously regret going to this location at all, they were the only ULTA with the foundation I was hunting for though. Next time I will just swatch then purchase online. I'd rather wait for the mail to come then deal with these rude ass people again. Folsom is just very hoity toity in general. read more

I've frequented this Ulta location for years now and I've always experienced a struggle regardless of what I'm going in to buy. There are never any staff available to help with swatching or recommendations. The people who work with the brands (like benefit and such) are way too pushy about their brands and refuse to even point you in the right direction if you're searching for something. I know it sounds like I'm talking about a single incident, and I totally wish I was, but unfortunately this has happened multiple times at this Ulta location. If you do happen to find what you want and make it to checkout, the line is long and the cashiers are slow and very unhelpful about applying coupons. I've waited 30+ minutes to be helped in checkout before - it's definitely a maddening experience. It's an unpleasant experience from beginning to end when I go into this Ulta, I try to avoid it as much as I can. Overall I'm surprised at how desperately this Ulta needs to be shaped up considering how full the parking lot is every time I go in, you'd think they'd have more people on hand to meet the demand, but I guess that's not the case. Would recommend you either head to the Galleria Ulta, which is marginally better, or check them out online. read more

The employees here need to be trained in customer service. They lack common etiquette. I have been to other Ulta's and have always received awesome customer service. I spoke to a manager who acknowledged my complaints regarding their help and I honestly hope they do some much needed training for the employees at this location. It will benefit the future employees greatly to be properly trained in helping customers. read more

Only go here if you want to be completely ignored. As a guy who already doesn't really want to be in a "womens" store but is there to buy cologne, it's a lot more uncomfortable to have to stand at a locked cabinet and be ignored by many employees who want to chit chat with other coworkers than help you out. I've purchased my cologne here many times but this last visit does it. If they don't want my $300-$500 I usually spend then I'll go somewhere else. Yes, I even asked if someone could help me and was told " oh yeah someone will be right over". Ten minutes later I walked out. Oh well.... read more

This review is strictly for salon service and corporate prices.... This is the second time I have been to Sara and she is an amazing stylist. I was here in May after months of not having my hair colored .... I had just moved from Southern California where my hairdresser is... anyhow the time in May was way more work more of a cut and took longer it was 245 dollars plus a tip. I was prepared for it to be more than so cal as I'm aware of ultras pricing ... today I had similar services but less of a cut and less time as well as less color.... I had forgotten my wallet at home ran back to get it .. when I checked out I was shocked to hear them quote me 315!!!! Wow I hat is before tip.... Again this is not the stylist but was told her prices went up ..that is a 22% increase in less than 2 months ... times are tough for everyone so I don't mind paying for these types of services but to not be told ahead of time ..::: safe to say they lost a good customer and I will make sure to tell all my friends.../ I will go back to so cal and with a hybrid car I can see my friends and have my hair done for less ...the review is for the price not the color read more

Why is it that every Ulta has the worst costumer service? Why is it so difficult to be nice and smile to clients?

So it seems like I'm at Costco for beauty when I go in here. Every holiday season the line wraps around the store and every year I say I'm not going to go back until there's that one thing that I can get there without having to drive all the way to the mall. It's only one thing though. Honestly there is a ton of stuff there that I would like to buy or look at, but the check out line is so daunting that I simply get that one thing and then get in line as fast as I can so I can get it over with. The guy in front of me told me he was a "place holder" that he basically stood in line while his lady shopped. That's just nuts. Why can't they have iPads throughout the store with all the people they have in there so they can check you out and you can be on your way. Why must the line be so long and annoying every time. It's not that they're under staffed its that they only have a handful on registers. So I go to get a fragrance and there is a woman there who directs me to the cabinet/display where the fragrance I want is. I tell her what I want only for her to tell me she has to get het a different employee to open the actual cabinet. It's just not efficient. Even though the line sucks the staff is always very nice. It's not their fault they are asked to execute an operational nightmare. So as a whole Ulta has a great variety and selection as well as friendly staff but the check out process is long so bring patience when you go and you will be fine. read more

My friends and I thought it would be fun to go to Ulta before dinner. We got there 30 minutes before they closed (which is a reasonable time). Anyways when we got in there they told us, "Just letting you know we close in 20 minutes." I don't mind the warning but the way they said it was very rude. We go on to continue our shopping. Later about 10 minutes before close we hear over the speaker, "Just letting everyone know that we close in 5 minutes. Then they proceeded play their phone over the speaker, which was a waiting tune (if you can picture that). After it was played you could hear giggling laughter in speaker afterwards. You could very much tell that they were impatient and trying to rush everyone out. When we make it to the register they checked us out with attitude and made us feel unwelcome. It honestly ruined our experience and made me not want to ever go to that location again. I also work in a luxury brand in retail and we would never treat our customers that way even when we are getting close to closing. read more

Emma did a wonderful job on my daughter for her Senior Portraits. Hair and Make-up was flawless. Let her know we were on a time crunch and she had us done early. Her choices for colors and hair style was perfect. My daughter really enjoyed her time with her. We will definitely be requesting Emma for future services. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

OMG! Let me just say I was blown away by there customer service. Vicki in Lancôme was super awesome told me about the products color matched me. The benefits lady I didn't get her name she was awesome to telling me about the eyeliner and lastly I didn't get her name she was by tarte and urban decay she helped me find a good concealer! I felt very welcomed in there!!! read more

I purchased an item today with a price tag on it. Wh3n I went to the counter to purchase the item, I noticed the ring up price was more, and so the check out girl got the store manager. They did fix the price but both their attitudes were terrible. Instead of saying thank you for coming and spending your well made money here, the manager stated, well they must have made a mistake when putting on the label and walked off. There are many stores that can take my money for simular products, I will not be returning to the Ulta in Folsom. read more

I'm generally not the one to write reviews or especially negative ones. However, I don't think I've ever been treated so poorly while making a return. I've been an Ulta Platinum member for consecutive years now (yes, I definitely have a shopping problem) and rarely ever make any returns here. My cashier Alexis, was probably the rudest person I have ever encountered (so rude, I nearly wanted to punch that prissy look off her face). Yes, I understand returns can be a pain. However, I brought both receipts I received with my online purchase and even called Ulta Guest Services days before coming in to get a copy of another receipt from an in-store purchase since I had thrown that one away. So obviously, I didn't want to return any items without proof of purchase. My cashier Alexis, basically implied my receipts were useless and then went on to try to make me feel bad/stupid for making a return. She even said that me calling Ulta Guest Services wouldn't do anything because she has no way of looking that up. Well, she's a complete idiot. I've been shopping at Ulta for soooo many years and never once had an issue since everything you purchase can be tracked through your membership card. I actually even apologized because she made it seem like it was the most difficult task ever and she didn't even look up at me or say a word. Definitely never coming back to Ulta in Folsom. read more

Rude, not helpful in the slightest. When asking for help with a perfume they could not even be bothered to move from where they were standing. Turned right around and now heading to Sephora for better customer service and people hopefully willing to do their job today. read more

If there was a zero review I would have not given a single star. I went in this morning to have my daughters make up done for Senior portraits. We had an 11:30 appointment with Janelle, She was late and rude. I showed her a pic of what we wanted. Basic and simple. A small cats eye. And red lips. When she did the eyeliner, she started in the middle of the eye. She didn't start at the tip. Then she made the end very thick and large. Like Amy wine house. I told her it was to big. She said "this is what it looks like in the pic" Which it wasn't. She did not blend the make up. It looked she looked very Matte. Then she showed me the lipstick and it looked very dark. She assured me it would be lighter when it was on. She also said if I didn't like how the make up looked she would not correct it. Because she didn't have the time. My daughter looked like a vampire. I told her to remove it. She snapped at me and said "that's what I'm doing" she got very angry because she was going to be late to have lunch with her boyfriend. She walked away and left us sitting there for a good 10 minutes. I asked to speak to the manager. She seemed to take the girls side. Saying she was sorry for the misunderstanding. There was no misunderstanding. She was very rude to us. I ended up going to the Clinique counter. And the girl there was able to remove the eyeliner. And the caked on make up. And fix my daughter so she looked presentable. Buyer beware. Janelle, is rude and does a horrible job. I will never use Ultas make up services again. read more

Begin rant! Sweet baby Jesus.. This Ulta location is terrible. I cringe every time I decide to go to this store. "Well, why do you go back? Sadist." Because it's so conveniently located down the street from my house! I just wanna know, have there been major cutbacks at this location? This store is so short staffed, it's not even funny. I swear, I once counted over 20 people waiting in line to check-out. Stupidity, I know. But really, why the hell is there always a long ass line?! Doesn't matter the time of day. I mean, I'll still shop here.. but I just needed to get these frustrations out. Kthx! End rant. read more

I haven't gotten my haircut since November. I came in with a vague idea of what I wanted in a cut and color, and Lori delivered. I had a ambiguous red color and no style left since my last haircut. Made my appointment with Lori, who did a great job interpreting my vague description of what I had in mind. Great red color and beautiful haircut. She did a great job. Very happy. read more

Horrible customer service, I've even been laughed at for asking a simple "where is this product" question. I have asked for help on more than one trip to this store and they act like you are stupid, and interrupting their goofing off with each other. Now that Planet Beauty opened up down the street, I will never ever go to another Ulta again. (and p.s. Planet Beauty will take all Ulta coupons!) Worst customer service at Ulta, this location is generally out of stock on products, and it's impossible to get a recommendation on comparable products. The line is always insanely long to check out and the employees obviously don't like their job. read more

ulta staff is running a scam and is extremely unprofessional. they quoted me price and billed almost almost twice as much. they kept giving lame excuses like I am the manager to, system doesn't allow us to fix mistakes to other such ridiculous excuses. the customer service sucks as they couldn't do anything. the salons as it turns out is run individually and Ulta doesn't take any responsibility. Don't fall for the brand when it comes to salon services as Ulta will hang you out to dry. I ended up paying 80% more than the quoted price and the staff did a shoddy service to begin with. Tracey is very unprofessional and bigoted. She proceeded to seat me on a dirty chair and only cleaned it when I pointed it out. she also cleaned garbage and came right to me without washing hands and I had to request her to wash hands before touching me. All in all, bad service and bad hygiene. To make matters worse, they are unprofessional unfriendly and scam customers by misquoting prices and charging another price. Go to other reputed salons in Folsom. Avoid Ulta Folsom at all costs. read more

From fashionable accessories to cosmetics, this was my favorite store. Over the years, this store has disappointed me. On August 9, 2013, I had the worst life threatening experience at the store. I was in Folsom area so I thought to stop by the store. I went in to purchase some Urban Decay products. A store associate stopped to assist me. And then I picked-up my products and start searching for other Urban Decay products. So the associate was kind enough to say, let me apply and see if you like this. I was excited and willingly sat down. She asked me if I had time and I said yes. While she was helping, I was like can you recommend some good eye primer, makeups, foundations. If you a girl, not matter how much makeup you have but every time you go to the store want to buy more.....While she was helping, she started getting irritated because I didn't like the products. And I told her can we try some other eye shadows. Then she says, I need to go to break. I told her okay go ahead but can someone else help me. I knew she wanted to get out from there because she was doing a lousy job anyways....I can apply better make-up and match foundation then her even though she's trained...lol. After asking her several times to ask someone else to assist, she goes to another lady in long black skirt. The lady in long black skirt comes five minutes later and says, your makeup looks fine. We are not here to apply make-up...blah,..blah...She tells me she's busy. And I asked her kindly if someone is available to assist. She said, no one is free in the store. If you want to apply the make-up go ahead and feel free to use any products in the store. Apply the make-up yourself. And she said, if you don't like the make-up then remove it. She showed me the water and make-up removed. The store placed the water and rubbing alcohol in a water bottle. In mistake of water, I put rubbing alcohol and applied in my eyes. I got rubbing alcohol in my eye and was in tears. The nearest employee who was near to wear I was sitting on the chair, I asked if she can show me the bathroom. I couldn't see since it was burning my eye. the employees were rude and not helping me. They told me it's my fault for getting alcohol in my eye. Are you serious? Your staff gave me the staffs to use and now you are telling me that? Wtf. And she didn't want to take me to the bathroom...she's like go at the back. I was in pain and she wouldn't go until I told her to show me the way. And finally after asking her more than four times, she took me half way, go that way...wtf...A customer is in pain and you are not willing not helup. The staff should be fired on spot. And after I washed my eyes, I asked her can I get eye remover because my makeup was all over my face. She said, go and get it yourself. Are you serious???????? I complained inside the store to a Managers did not write incident report. Finally when I called to complain again to another manager she said, come in because I didn't knew this occurred in my store? She took my report through phone after I told her will give the store bad reviews, recommend customers not to go there and etc. They didn't apologize. I told the staff after washing my face, can you bring me face wash? She replied, go get it yourself. Are you serious? If a customer is about to die in the store, customer reps will say go call 911 yourself. Lol..Interesting store. This store discriminates people on color because the lady in the black skirt made a comment on my skin color and that's the only eye shadow goes with my skin. Hello...there are other products in the store that can go well with my skin tone. You all should be FIRED for racial discrimination and not willing to assist staffs. You are paid for being there and not to talk. Instead of helping me most of the staffs were watching and talking... read more

This Ulta is particularly poorly staffed, even by Ulta standards. 8 registers, and frequently only 1 cashier working... even if there is a line of 15 people. This is not an exaggeration. read more

Terrible customer service especially if you're a woman of color. Walked into the store the ladies working there looked at me said nothing. I was looking at the fragrances they were stocking shelves near by. Two non ethnic women walk in the same section which I've been in a few minutes ahead of them and right away, "can we help you, let me know if you need anything." Just awful. Never again will I buy anything from Ulta. I live in Folsom and will drive to Sunrise Mall or Roseville and buy my products from Sephora, instead of wasting my time there. read more

Everytime with this place. The customers are never their concern. The line is wrapped around the store today and the manager is running around telling us there are so many projects for her to do. Meanwhile the line is piling up and people are leaving. Rightfully so. I've worked retail so I understand the frustration of being under staffed but if your simply neglecting customers, I do not understand. read more

My interaction with most of the staff was great. Unfortunately my makeup experience was not so great. I had Marwa who was pretty friendly but was in a bit of a rush to do my makeup. She was very rough when applying my makeup. I have sensitive eyes but I've never had my eyes water this much when getting my makeup done. My eyes had teared up so much that I ended up having to redo most of her work later. My sister had Connor do her makeup and she had a much better experience. read more

Went into Ulta to find bleach and toner for my hair. After knowing nothing about bleaching hair, the associates in the salon directed me to some good products and gave useful information. And I used a 20% off coupon for the products so I got a discount. read more

I went to the brow bar to get my eyebrows fixed that were messed up at a different location... Vanessa at the benefit brow bar went above and beyond to assure I was happy with my brows. Took her time, showed me everything she was going to do before hand. It's not always easy fixing eyebrows, and I would imagine a bit stressful but she did amazing. Very thorough consultation and made conversation throughout the service. Great customer service skills and a great brow expert!! read more

I recently was "given" a gift from Ulta for my birthday. I had to pay $10.00 for the delivery because of course it wasn't at the store near my location. This is my gift: a MINI bare essentials powder. .07 ounces read more

I love Ulta! But not this Ulta This store use to be over by Ross, Marshalls etc shopping center. Since moving to its new location by Best buy and Sams club..They re-organized the store? Why? Don't fix whats not broken..This store is all unorganized!!!!!!!!! Not even the same lay out as the rest of the stores... bad idea Ulta. I get a headache just walking around in there I'll go if i HAVE to but id rather go to Arden that one is my fav. read more

Basically, I definitely prefer Sephora, but Ulta carries more varieties of makeup brushes (particularly real techniques). This store is awkward, and the employees do not help. If you go in just to browse, it's hectic, and I never find anything I want. If I want something particular, it takes DAYS to find.. No one offers to help, all the women that work here are either too good to help you or they are too lost themselves. I can see that Ulta hires based on looks, but damn at least PRETEND to do your job. Also, all the testers have either been stolen (and not replaced) or dirty. read more

Came here for a salon service and got stuck with stylist Tracy and she was the WORST. He work was not good at ALL. She up charged my hair service and claimed it was extra for my hair length (which is not true I worked at another ulta location) overall very bad service immediately regretted coming here after seeing my final result. read more

I went in for a haircut on 1/22 and sadly I will never return! The bad experience began when my appointment was for 6:45 and did not begin until 7:15/7:20. What a mistake to get a haircut from Ulta. The employees in the salon seemed very inexperienced and lacked skill/technique. The woman who cut my hair kept forgetting which sides she had already cut. For example, she would cut on the left side, then go to the right, then back to left and say "oh LOL I totally forgot I already cut that side". YIKES! Not the best thing to say out loud to a client. Came off very unprofessional and inexperienced. I took off more than I wanted and I seem to have chunks missing in the back where she attempted to give me layers.The hair cut was awful and I had to book an appointment after to have it fixed. The worst haircut EVER! read more

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I brought my daughter and her friends here for a 13th birthday make up and hair party. The staff was on time, wonderfully kind, and did a great job applying a natural make up look, including hair curling of big, beachy waves. Thanks Ulta for a fun experience that all the girls loved! read more

I came here with my bestie to get the Keratin treatment for our hair. I have been to Ulta before for cosmetics and fragrances, etc...but never for salon services. We had our treatment appointment with Betty. When I walked to the back where the salon is located, I wasn't greeted immediately...which kind of put me off. It took a few minutes for someone to come to the front desk and assist me. I personally feel someone should be manning the front reception desk at all times...or be in close proximity to see customers when they come up, so they are not left waiting. Although 3-4 minutes doesn't seem like a long time, to a paying customer who DOES NOT get acknowledged right away, it seems like forever...and 90% of the time the customer does not forget and the likely hood of return business is small. Now, onto Betty. Betty was a delight! She was very friendly and helpful and answered all my questions and concerns about the hair treatment. Overall...a pleasant experience because of the stylists at the salon...only reason it is lacking five stars is because of the poor service at the reception desk. Very unfortunate. read more

I like to fancy myself a bit granola when it comes to beauty and the whole rat race of trying to look younger and better each year. I like to think that I am perfectly fine with growing old gracefully. I think, therefore I am ... in denial. Ulta could be my drug dealer if I let it. Luckily, my budget and logic kick in. It's hard though, because this one is stocked to the brim with every professional skin care line, accessory and make-up thing you never even knew you needed, until now. I walk down the aisles thinking ... what could THIS one do for me? Kinerase claims that they can make me look 10 years younger in just 5 minutes ... for only $150 for about eh, 7 ounces. Yeah, a lot of the stuff is overpriced here... in fact, I am 80 percent sure that you can get the same skin care lines at your esthetician's office for less. I walk out with my wallet in tact, and actually exhale as I leave the store ... and the untouchable illusion handed to us by those who stand to profit from our unflinching quest for perfection. read more

Today was my very first real Ulta trip, and man did I find everything that I was looking for. Tons and tons of items and brands to choose from (which is why I'm glad I brought my girlfriend along to keep me focused on the task at hand). The one thing that stood out to me the most was an employee named Andrew. He not only answered my questions, but he sat me down and he totally "did me up nice and pretty". And I will admit that I walked into Ulta just to poke around and pick up what I needed, so I went with a "no make up look". To be treated so nicely and to have him (without me asking) sit me down and put a nice look together for me was something I will always remember whenever I go into the store. -Chloe read more

Grr. This store is do close to my house that I continue visiting. Even when they often are "out of stock" for at least one item on my list nearly every visit. Once it was a brand new product, they had one hideous color, and nothing else. What? Today it was a staple - a very popular top coat. Help is plentiful when you do not need it, but then I looked for a solid 5 minutes today and found nobody. Not busy folks, nobody. Another peeve is when I ask for advice, and the person immediately leads me to the most expensive solution. Like I can't see through that one. Plus, if I say I don't like the smell/feel/am allergic to an ingredient/whatever, I'd rather not have that product continue to be pushed on me. I will keep coming here due to proximity to home (immediate needs and all) and the rewards program. But I am having to do more research on my own, and becoming more and more likely to order things online if I can wait to get them. read more

Giving 5 stars because when i go in i dont experience any of the things other people have said.. Could have just been its wasnt busy when i go but i had a good trip. It was my first time going in and i was kinda scared from the reviews but left feeling like wow it was just a normal store experience. They asked if i needed help then helped when i just asked where an item was. Nice people :) read more