I'm a complete noob when it comes to makeup. Eddie helped me find my perfect shade and provided great service all around. Eddie is very knowledgeable on make up and super friendly. Thank you for a great experience! read more

Love this Ulta. Every time I have come here people have been more than friendly. I wanted help buying bridal makeup but felt overwhelmed, as I never do makeup, so I'm made an appointment for my mother and I to get ours done on the big day. Crystal was my makeup artist and she did an amazzzzzzing job. My hair was also amazing but forget the stylists name! Highly recommended!!! read more

This review is for the salon, benefit brow bar and Clinique booth. Salon: Ashlyn did my hair- best cut and color I have ever had. I was very impressed by her. She's only been doing hair for a few years, and she was a professional. Great personality and technique. Got a partial highlight and my head is transformed! She made me feel very comfortable and welcomed. I will return because of her. About the salon: hard to make an appointment. Could use more staff. Ashlyn even went and picked out all of my hair product for me, even though the sale wasn't for her. Made me feel like I was a part of the Ulta family. Benefit: don't remember the girls name, had a cute cropped hair cut. Once again professional and lovely. Clinique: Alex is excellent. Should be a high end salesman. I went in for a haircut and came out with a whole skin care and make up line. You don't find a salesman like that any where. He knew all the regulars and helped everyone on the floor. Alex and Ashlyn have created a regular, great work! read more

Shoutout to Sara for helping me find my correct shade foundation & for the recommendation on the Lancôme foundation! Left my skin super smooth & lasted all day, thank you for being so helpful! read more

I think for product the store should get 4 stars; they have a good amount of the nicer stuff (Bare Essentials, Stila, Smashbox, Clinique) and a ton of higher end perfumes/colognes and hair/body products. There is also a whole section of "drug store" makeup and their own, less expensive line. They have an in-store salon also, but I haven't tried it or heard about it yet. The two star rating is due to their lack of customer service. Not that I want to be fussed over every time I'm in a makeup store BUT when I personally go to a specialty makeup shop with better, it's because I'm looking to buy something special and often want help weeding through the million brands/products to find the best one for me. Every single time I enter Sephora I'm asked if I want help within one minute. If I say yes, they are friendly/helpful/know all about the products in their store. We were in Ulta for 30-40 minutes and never once asked if we'd like help... Major fail in a makeup store, people. Get helpful staff in here who know their makeup, otherwise I'll still be trekking to Sephora for my beauty needs. read more

NEVER get your eyebrows done BY SARA. She does a HORRIBLE job at eyebrows. Before I came in I had my thick natural eyebrows and when I left, my eyebrows were HALF THE SIZE. She made my right eyebrow FLAT and THINNED OUT and my left eyebrow thicker with an arch. She waxed two different eyebrow SHAPES and SIZES. The front of my eyebrows are also more messed up then ever before. She waxed the front part of my left eyebrow more than my left one. Both my eyebrows look AWFUL and I WILL NEVER go back to her. read more

David is AMAZINGGGG! I came in really last minute for a color correction for terrible balayage and he took me in right away! He did such a great job and was so friendly the whole time, he works miracles!! If you need anyone to do your hair go see David at ulta :) read more

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Andy the Clinique guy is the only reason this place gets any stars at all. He is AWESOME. Sadly, nobody else in the store comes close to Andy. First, I don't care if somebody says "hi" to me when I walk in the door. Personally, I find that irritating. It's not like we're friends and they are happy to see you. HOWEVER, I hate with a passion when I'm standing there waiting to be rung up and the clerks are discussing lunch or breaks or whatever. It's like, "hey, see me? I'm the customer! And I could give a rat's butt whether you ate bad Taco Bell or not." Many times I just walk right up to the clerk, plop my stuff down and stand there while they continue whatever conversation they are having. It's irritating and rude. Then there is the stock issue. I use a specific shampoo. I went in one day and they didn't have any. No worries, I tracked down an employee and she said it should be in the next delivery. I came back a few days later. No shampoo. A week later. No shampoo. A MONTH later. No shampoo. Each time I spoke to an employee who said "it should be in the next delivery." 6 weeks go by and I finally get an employee and tell her there is no shampoo. She says she will email the inventory guy. A week goes by. No shampoo. I email Ulta. 6 MONTHS and finally! Shampoo! Thank goodness I was able to get it at Sephora or my hair would still be dirty. I also use a specific skin care line which has its own section in the store. I go in one day to buy moisturizer. None there. I ask an employee if it's on order. I am told "Oh, I'm not sure. We don't sell much of it, so we don't stock it a lot of times." UM WHAT? Clearly it gets sold if there is nothing on the shelf and it has a prominent display of its very own. I give up. This place sucks so bad it makes me drive to Sephora. ETA: The reason I wrote this review? Three weeks ago, I went looking for Urban Decay mascara. Yeah. For three weeks, it hasn't been in stock. But the employee I tracked down said it should be in soon. So there's hope. No. No. There is no hope. I will just go to Sephora. read more

Let me start out saying I LOVE ULTA!!!! But when I went here looking for a specific item from NYx the associates Had no idea what I was talking about. They kept insisting that it was a online only item . I showed them on the website it didn't say that and what the product was . I eventually found it on my own with no help at all . I would of felt a little better about the situation if they would of at least tried to help me find the item instead of just talking to fellow employees. I still love this store cause they do sell Mac and morphe here but I definitely hope these workers were seasonal . read more

I love the store in general. I have used their salon services twice now and have been very happy with my experience. David is my stylist and he is very personable, professional, and goes above and beyond. I had some peek-a-boo highlights done and originally the color didn't take too well. Not to worry, David quickly rescheduled for me to return a couple days later to touch up the highlights. Happy customer indeed. read more

I really love Ulta. I've been to many around the state. Love the idea of offering drug store options and high end options. That's were my love for the Gilroy store ends. The store is always "out of stock" on most items. The line to check out is always outrageously long. I get practically harassed looking around the store but not enough people to help people get out of the store in a timely manner. The store is practically band new and it's already trashed. I get it, they can't control people and what they do, but seriously clean it up a bit. Over time I've had bad experiences. I tried the salon opening weekend. The girls working there were already complaining about their jobs. Rude. I showed the girl how I wanted my hair cut. It had one layer in it. I had my hair ombré it was brassy. Which is what I specifically said I didn't want! Complained to corporate office. Was able to get my hair cut fixed by the manger. I've never been back to the salon. My cousin has had issues there. She bought stuff online and tried returning it in store. They messed with her points. The manager had no idea what she was doing. She also got her hair done there. Girl she had was rude too. She wanted highlights (she doesn't color hair very much) instead of easing her into getting her hair dyed. She gave her the hardest time. I had to explain to her what to do. To get her hair ombré since it would be less up keep. So, if I really need a product and can't make to San Jose to Sephora. I'll go here. But I'd rather spend my money at Sephora or order online. read more

I hate this Ulta. Everyone here treats you like you don't know what you're doing. While checking out I wanted to see how much I had left on a gift card so they told me to swipe it. When I did and found out that there was only enough money left on it to buy foundation I wanted to cancel the other items. They said they had to contact the manager and when they couldn't I had to pay for the rest of the items using my friends card. Hated this experience all in all. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilroy, California

Visited this store for the first time in search of Zoya nail polish (nontoxic version made by OPI) and was pleasantly surprised they had a nice selection of colors. Not the color I was looking for but I still found one I liked so I picked it up. The store was very clean and well organized and several people asked if I needed any help. They offer salon services in the back but did not seem very busy on a Weds afternoon. Seemed much nicer than the Ulta store in the Capitola mall which is closer to me. read more

[TIP] 11:00-6:00pm on Sunday. NOT 10am! The Yelp hours need to be updated. The facility is as clean as it can get, I assume. However, I've experienced way better customer service in locations like South San Jose and Sparks, Nevada. Returning items is not a problem and super easy, even if you no longer have your receipt. Really great rewards program and there's always some type of promo going on. I just wish they had more fo my favorite items in stock. Brands I love and can't live without: -Lorac -Stila -NYX - great colors and deals on matte lipsticks and lip glosses -Bare Minerals -Urban Decay -Smashbox - great primers read more

It's finally open! The grand opening is next week, which is a good thing because the staff is not ready. It took literally 7 minutes with 3 sales women trying to figure out how to enter the 20 percent coupon i had to finish my transaction. But overall the staff was very friendly and helpful. read more

I'm honestly shocked at the reviews. After reading them I was skeptical to get my hair done here. I had heard bad things about the employees but I had shopped at this ulta before and never had a problem. Yesenia Soto did an awesome job. I loved her hospitality and her friendliness. She made me feel so comfortable and at home. She fixed my hair that someone else screwed up. I also don't have a problem with any of the employees, some of the girls can be kinda snarky... but that's anywhere. I was greeted when I entered and I had multiple people that asked if I needed help. And I'm not white either. Seems like there's a lot of people who seem to think these employees are prejudice. Not at all. I'm full Mexican and covered in tattoos. No prejudice towards me. Anyways I love my hair. Yesenia left me feeling beautiful and confident. read more

Bad behavior, bad aptitude getting worse ,I don't recommend to go Gilroy store,try difrent where you finding people helpful and kindness

This is a review on the Benefit Bar! The other day my restaurant was holding a Mardi gras party and the staff was suppose to be all dolled up being that, I thought I would stop by Ulta and grab some fun lashes a once and awhile thing. If you are a girl with no experience like me you know how scary fake lashes can be to put on, being that I had asked a sales rep at the benefit bar By the name of KAT (remember that) to help me find a pair. She was with a customer but told me the wait would only be a minute .She showed me every lash in the store and helped me pick out the perfect pair and explained she could put them on for me for a small fee of 10$ I was all for it. OMG was it worth every dollar she is AMAZING she was calm and so friendly she also told me she would be doing my eye makeup for free ( I squealed of enjoyment here) she did a soft smokey eye that was perfect & she explained all products she was using and where I could get them in the store. My finished look was amazing and lasted all night!! So remember KAT KAT KAT is the go to girl. I recently made an appt to get my eyebrows done with her and I have full trust she will do no wrong. *extra perk she is so knowledgable about all the products in the store it's like an amazing talent. read more

If you're looking for an amazing stylist, you need to see David. He is so talented and passionate about his work and he will give you EXACTLY what you ask for. He is truly an artist. Can't recommend him enough! read more

The people who work here are always so helpful! They love to help show you how each product works. And because there are so many product lines here, they can show you the different ones at different price points. - definitely an advantage over Sephora - so many products at different price points for your needs. Also a great place to get things for a girls night in. read more

I have been SO happy that an Ulta has FINALLY made its way to Gilroy, that I've already been in there 3 times since it's opening. I LOVE IT! My wallet...on the other hand...not so much. Most of the staff is really nice and they go out of their way to ask and make sure that you are doing alright and finding everything you need. I love the variety of brands and items they have in store. I am sure that this store will be my new 2nd home. There are a few staff members that could use a little attitude check but for the most part...wonderful staff and I am thrilled with the store. Have not tried their brow bar or salon services so I can not review those. read more

I don't usually leave negative reviews, but this experience has to be shared. My daughter who has had long hair her entire life came to the salon for a haircut and told the stylist she wanted 3 inches off and showed her how much (to pl M Mind you my daughter's hair was below the middle of her back when she came in. The read more

My wife and I were at the Ulta in Gilroy, as we were shopping. There a guy looking at my wife and walked towards her and gave her a clipboard stating, " Dogs for deaf " please give a donation. But he was also wanting signatures. My wife was concerned on why is a person soliciting in Ulta. Is this protocol for Ulta to have people come and ask for donations. read more

I live in San Juan Bautista so I go to this place because it's closer . I've been here a few times , they are Very rude ! They need to brush up on there customer service skills , not even a thank you when purchasing items. read more

They no longer offer free makeup application with the purchase of eyebrow or lashes and couldn't tell me when they stopped offering it. I was quite disappointed! read more

I love coming in here and browsing all the different mascara's, hair products, fragrances and nail polishes from all different brands. Customer service is not that great... I don't know if they just don't know or just don't want to bother. It might be a combo of both. It's hit or miss with getting help in this store. I like their rewards system. And they have some good sales too. Returns are smooth as well. Prices for their drug store make-up is higher than what you would find at target or Walmart. But their shelves are usually always stocked where as the drug stores are not. So kinda worth the extra buck or two. read more

Janette was super nice and helpful. I bought some hair products and a hair styling tool which brought up my total to around 200. She checked to see if there were any coupons available and she was able to save me 20 dollars off my purchase!!! I was super happy with my purchase. The store is clean and well stocked. I'll be coming back again! read more

Worst costumer service. Was anxious to get a blow out and was there 10 minutes pior to service and stylist didn't knowledge me ( too busy with her client) so finally sd will be with me and have a seat. 12 comes along not even close to being done with her Client. 12:15 comes along still doing her hair. Why even make an appointment at 12pm. I bet she didn't even notice that I left. read more

Made an appointment at this location to get my hair dyed and a trim. Upon arrival i was greeted by David who i found out was my hair dresser. He was sooo very welcoming and asked me exactly what i wanted. He was very friendly and accommodating. My appointment took us his whole shift due to my hair being really long (About 7 hours)! Yet he never did complain or asked for a break, and pushed through. I love my hair and my overall experience. Will definitely be returning and recommending everyone. read more

Terrible hair salon. The girl messed up my hair twice and they won't give me my money back and now trying to ruin my credit since it was on the ulta credit card and charging me late fees . They lie and tell you that it has been disputed then put my balance at $0 and three months later they add $285 on it and now won't do anything about it . I spoke with multiple people , I have photos of my hair and no one helped me just giving the run around. Worst experience I've ever had and terrible management . I told them I'm not paying now there going to mess my credit up after the girl didn't know what she was doing and messed up on my hair two times and I had to go get I fixed at a different salon . read more

Whenever I come here the products I need never seem to be in stock and when asking an associate they're usually pretty unhelpful. Which is forgivable but the other day my mother asked an associate to show her where a product was and as she was walking towards the location another costumer asked the associate about an eyebrow kit and the associate walked away leaving my mother in the middle of the store... rude. This store is also usually dirty. Only using Morgan hill location from now on. read more

I don't really buy product here since there isn't a lot to offer in regards to clean/non toxic products. The service is friendly. The lines don't always move fast.... but over all my experiences here have been good. The staff is very helpful. read more

Everyone at this location is helpful but Andy is amazing! I'm a regular customer at this location I love it. Unfortunately they never have what I want in stock, I was in yesterday and noticed they don't have much in stock... I've spent lots of money in this store and they have only given me samples ones and that's because I asked. They also need to keep their store organize. No matter what ppl always find something to buy :) I hope soon they get a big shipment or hire new people to keep their store well organized. Customer service is very important to me and if they don't have much in stock then I don't believe it's their fault. read more

Ulta Beauty - Love my new make up !! I got from ulta - Cosmetics & Beauty Supply Near Me - Gilroy, California

Outstanding first experience here! Maribel who sells Lancôme is super helpful, talented and very approachable. Maribel helped me find the mascara and eyeliner that I came into the store for today. Additionally, Maribel applied Lancôme product on my face and made me feel great! Also, a great place to get a waxing! Stephanie waxed my upper lip and I didn't even have any redness afterwards. Stephanie is my new go to person for waxing. A really good store and a lot to choose from. The customer service is great and super helpful. read more

I love this store because of its products and variety, no matter the location. But my experience here with customer service varies. The first couple of times coming here people either ignored me or were rude which was very off putting. But over time the service has improved which is good. Another thing that I do not like is that they do not give samples of products, unlike most makeup stores. The makeup community is very competitive and there are too many products to try on your face in one visit. I frankly purchase more from stores that allow me to test their products then return if I like them, I hope this changes for Ulta in the future. read more

Booked a style appt for my sister as there was an offer for new customers. She went to the appointment and the stylist refused to honor the special. She said she was a senior stylist and did not have to. Won't be back for any hair styling. Possibly anything else. read more

Great customer service! Walked in right at opening this morning and was helped right away. Had some highlights and a cut from Amanda today, I will definitely be going back. She's the BEST! Thanks Amanda! read more

I was so happy when I saw that an Ulta was coming to Gilroy. This meant that I no longer had to venture all the way to San Jose when I ran out of face wash or mascara. Ran in last Saturday for the first time to make a quick purchase and the store itself is clean, shiny and brand new. However the staff sure needs a training course in customer service. Luckily I knew exactly what I needed and didn't have any trouble finding it, but I was offered no help or a single "Hi" or "Welcome". In fact when I walked in 5 workers deep in conversation looked up at me for a minute as if I was interrupting them by coming in and then went right back to talking. When I went to pay I stood at the counter for about 5 minutes before someone noticed me and then walked away, I assume it was to find someone to ring me up. When the lady finally came to ring me up she completely rushed through the process to get me out as soon as possible. The only reason I gave two stars was because of how nice the store was. I might try this place again just out of convenience. read more

Being greeted and thanked when you walk into a store is so wonderful. Everything is also very well organized and clean. Most things that i looked at were out of stock but i did find what i needed. Thank you. read more

This place is in desperate need of a new manager who will promote customer service. The manager herself is ver nice and helpful but it seems like she doesn't relay that message to the rest of the team. I went in there with my sister the other day with hundreds of dollars in hand, both ready to be sold into almost anything. We went straight to the make up both sat down, literaly 10 feet from 4 different employees and sat there for about 5 minutes, we straight looked at them the entire time, they made eye contact 3 times but yet their conversation seemed to be much more intriguing than helping out customers. That was the 3rd time I've walked in there, hoping the first and second time that place lacked customer service was due to the amount of people that were there vs number of employees, but this time around, there were 3 cashiers and 4 on the floor and maybe about 12 customer, all of which were helping themselves to the products, but not a single employee approached us. It's a shame they don't promote customer service here, they're losing out on a ton of money. This place would totally save a trip to Sephora in San Jose for a lot of people in and around town. read more