Theres a reason why the salon is booked - they are artists!!! Hair treatments are incredible and on the way out, treat yourself to a little something from the master makeup artist and product concierge! read more

Absolutely love Ulta! Been a fan for many years. Kick myself that I didn't buy stock at the start of there success. I've been to there well stocked store on many occasions but most of my business have been online. Showroom is beautiful and staff is very helpful, friendly and well informed. I'm writing this review because I'm so pleased with my last purchase. They periodically offer amazing deals with purchase online. This one was my favorite! I ordered $60 worth of merchandise and they included my favorite all time gift with purchase. Amazing Lancome trial size "Big" mascara and Urban Decay black eye liner pencil. 100% quality cosmetics and Parfums. I applied them this morning at 7am and have lasted all day, even after gardening in the heat. I incourage all my Yelp peeps to take advantage of there incredible gift with purchase offers. You will not be disappointed! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

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All these negative reviews! Listen, I have no need for the style bar or any of Ulta Beauty services. I came in once 3 years ago, bought a sexy Italian hair dryer and left. 2022, it's a new year and I need a new cologne for the summer. Something fun yet sophisticated. Are you feeling me yelper? My wife said for Father's Day they're also offering a sampler gift set for Dads so she ordered me a gift card as well. Except the sampler gift set never came. My wife called customer service and they were able to send a credit to the store. I know the cologne I want and I'm now a man on a mission. I walk into the store 3 minutes before they close?! I ask for help with the bottle size, grabbed my purchase and bolted out the door after paying with 28 seconds to spare. It takes a village to maintain Bill S. Ulta Beauty has what's needed to keep me stylin' and profilin'. read more

Ulta Beauty - New cologne for Meeeee! - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

I was assisted by Jessica who found the 2 items I needed immediately. She was very pleasant and helpful.

Had an amazing curly cut by Tiffany Marie. I was laughing the whole time and left with great product recommendations. Will definitely be going back! read more

Definitely gone down hill with its move. Lots of employees, lots of hanging out and chatting while the line backs up. Want a receipt...you have to walk across the store and find the printer to get it for yourself. read more

Extremely rude employees, I constantly feel like I'm being judge when I walk into the store.

I give Ulta 5 stars I bought a I'm honey mask and a crème shop eye mask the bubble kit is so cute and the staff is very friendly

I went to ulta to even out my hair (it was blonde mixed with browns) I was promised even toned hair(over and over again I was promised even toned hair) .... I spent 300.00 on basically a girl talking to me for 4 hours dyeing my hair the wrong shade (some weird gray color) then she decided to do blue hair because the color didn't take well enough. From wanting blonde even hair to having to dye it a random color... on top of that I lost most of my hair after that still trying to regrow it after the disaster she made it into. NEVER GET YOUR HAIR DONE AT ULTA. She was a young girl with no experience in south asian healthy hair. Now my hair is less and green read more

Absolutely love Ulta Salon in Lake Grove! Extremely accommodating! The main reason I love this salon is because of Magi! She is an amazing hair stylist and colorist! She has been doing my hair for several years now! I used to hop between salons never happy with my blonde! Magi does exactly what I want & I'm always so happy & get lots of compliments! She is always very helpful if I need a little color change or hairstyle she has great advice! Not only is she an amazing stylist ... She is kind,caring &considerate! It's not a fancy salon since it is in the back of Ulta but it is very clean & low key! Also priced very reasonably! Trust me you won't be disappointed! Visit Magi & tell her hi from Carol! read more

I have to agree with all the reviews that say the employees are rude. I stopped by 10 mins before they close just to grab shampoo and leave quick. In the 2.5 mins I was there not one but THREE times I had people following me repeating "Just to let you know we are closing in 10 minutes ok?" But I hear it an overall 10+ times because every employee was following around someone saying the same thing. I felt harassed enough and just turned around to leave without buying the one item I stopped for. I'd already had a bad experience here years ago and I see it's just gotten worse! I don't know how they stay in business, location is everything I guess. read more

The lead stylist is a nasty bitch The other stylists are inexperienced The place is a mess read more

Terrible return policies and they don't stand by the products they push. Salesperson was very aggressive pushing a dry bar dryer over the one I asked for as a gift. I had it for 4 months(I blow my hair out maybe once a week) and the dryer failed. All I wanted was a working dryer and they wouldn't exchange it and only offered the lowest price paid which was 35 cents towards the purchase of the dryer-a $200 dryer!!?! I won't be purchasing anything there anytime soon and if you ask for a gift make sure the aggressive salespeople don't sway your poor confused dad. Avoid DryBar products too! Spend your money on more reputable brands. read more

Wow, I just had a great experience at Ulta...Wow. Thank You Stony brook people. The river head location could learn from you guys.

The Ulta Store in Lake Grove is so bad I hated to even give them 1 Star ..... I only wish they had proper name tags on so I can call out the rude, miserable unprofessional female who checked me out ...the worst part of this was the Manager or Asst Mgr was just as nasty!!!!!!!!My advice to all of you is to get a job where you can sit in a room by yourselves all day because you obviously have Zero people skills! You girls can take a lesson in being professional from the staff at Ulta in Patchogue ..... that is where I will continue to go!... I only hope corporate will take the reviews serious ... I know my Corporate office does!! read more

The employees are so freakin rude!! I went in looking for a new foundation so I go over to one counter to start matching my skin tone and there were 3 employees standing in the corner chit-chatting and kept giving me dirty looks like I was doing something wrong. None of them asked me if I needed help. I walked around for at least 45 minutes and not one person asked me if I needed help. I asked one or two employees of the color matched and one girl laughed in my face saying oh honey that is not it and the other girl said yes. Be nice to your customers do not laugh in their face. I stood online for another half hour because cashiers kept taking these ladies who cut the line to the point that the people behind me went up to cashier and asked why can't you put someone else on. It was a horrible experience. Never going again. read more

Rude employees, low stock. Everything I wanted they didn't have the color I needed and no one wanted to check if they had it. Everyone working was on their phone, and the manager who had to override my return was so rude. The only reason I gave it two stars instead of one is because it's close to the mall. No need to go to this one when there are so many others. read more

I recently attended a friend's wedding, and thought I'd treat myself to a professional makeup application at Ulta since I had a gift card, and had enjoyed the makeup services at Sephora many times in the past. Unfortunately, I did not have a good experience at Ulta. Linda did my makeup, and she greeted me with a dead-serious, "you realize this is going to be a challenge, right?" while furrowing her brow and frowning over my unmade-up face. I had no idea what she was talking about (I don't think I look THAT hideous without makeup!), so I kind of chuckled and asked, "oh yeah?" She went on to explain that the downward slope of my eyes was not ideal, and it was going to be very difficult for her to "bring the eyes up." She continued to complain nonstop about the shape of my eyes, and how much work she had to do to bring them up (to where? to an acceptable level? I've never in my life!). At first I brushed it off as her being overly brash and familiar, but finally, I said, "wow, I'm surprised to hear that, about my eyes. I've had my makeup done many times before and it's never been a problem." I think at that point it finally dawned on her how insulting she was being, but she didn't apologize or even attempt to backpedal. At the end of the session (less than 5 minutes later), she seemed VERY pleased with her work. As I caught sight of my reflection in the mirror, I'm surprised I didn't gasp out loud. My makeup looked more suited for a woman in her 70s instead of one in her 30s. But instead of saying I hated it, I just thanked her and left. At that point, I just wanted to get the hell out of there! Which brings me to my concluding thought: shouldn't I have felt empowered while receiving such a service, rather than put-down and insulted? Never again, Ulta. This particular location needs to do a better job of screening their employees. And Linda, I hope you see this so you know exactly how NOT to treat a customer. *mic drop* read more

I have been getting my hair done at Ulta for almost a year now. My hairdresser Cindy has to be the most creative woman I have ever known, not to mention she so professional and a total sweetheart. Her coloring skills are on point and her haircuts are amazing. Cindy takes her time with her client's making sure the color is perfect ( she never rushes you out the door) I always leave the salon happy and beautiful. Go see Cynthia ( Cindy) at the Ulta location in Lake Grove read more

Went yesterday to get highlights and a haircut by Lexi and it came out amazing. Such a pleasant experience, I have been to Lexi for the last couple years and she always colors my hair to perfection. read more

I never go anywhere else to get my hair done. Everyone at the salon is phenomenal. I usually go to the commack location but they're being remodeled, so I went to the lake grove location. Jaime did my hair and went above and beyond. I said I was going to a work event after this and she put some extra curls in my hair, styled it for me and made sure I looked great. She was very informative, told me of a ton of options I could do with my color and hair and the experience she gave me will have me coming back to this location again. If you need someone to do your hair, I highly recommend Jaime. read more

The salon at Ulta is a full Redken Salon experienced and Trained every season to stay on top of all trends and styles . We also had a separate facial room using all Dermalogica skin care . We are dedicated and love making our guests feel and look Amazing .. please come check us out for a consultation , you will be very happy w our beauty services and professional stylists and estheticians read more

There's literally never anyone here. I've gone to this one multiple times, because it's so close to the mall and it is convenient, but there's almost never anyone on the floor to ask a question to, unless it's like a Saturday, and even then, there's almost no workers. The last time I went here, there was a line that curved around and went about two aisles in and there were two girls working the register and no one else hopped on. Like why. They are grossly understaffed. To be fair, most of the time I get my questions answered well when I can find someone to ask them... but that is a rare case. It's not well stocked, or quickly refilled either. Could really do so much better. read more

I've been in this Ulta numerous times. I am never acknowledged as I am shopping. I once went in with my mother in law and we both asked the cashier a question about an event they had Signs for. She flat out ignored us and just walked away. I work in retail, I get it, it can get tiresome but I have never EVER Flat out ignored someone. Also, you don't do samples?! What the hell read more

I have been here a handful of times and found them to be a bit expensive. One time I went and made a purchase. At the register I realized I left a coupon home. The clerk said to come back with the receipt any time and they would be able to adjust it. I returned several days later with receipt and coupon in hand. After waiting on a long line, I was told to return when the manager was in. I returned the next day, at an appointed time I was told to and I was told, "We don't do that". Ok, now it was principle and I was not going to take no for an answer. I returned for the fourth time, waited on line each time and was turned away. When I got to the cashier, she left me and went to speak to another woman. I was told this was very unusual. I became irritated and said that I would not be returning to this shop 4 times if it were not the truth. I had my receipt and coupon (not expired) in my hand and demanded my refund. Begrudgingly, my request was obliged. I told them they would never see me in the store again, and I never went back. read more

I went here the day before my wedding and had the worst customer experience of my life at their salon. Upon walking to the salon area I was greeted with a look of pure hatred by a worker who snapped at me to go sit down without a word of greeting. It turns out that nasty woman was the stylist they assigned to me. During my appointment she managed to make fun of my hair, say awful things about me to her coworkers right in front of my face, speak loudly over me every time I tried to speak, and she wouldn't work with me on any of my requests. I had photos on my phone that I wanted the stylist to replicate, which she simply refused to do, so the "salon manager" came out of nowhere, yanked my phone from my hand and walked off with it without saying a word to me. When I got upset about that this so-called "manager" disappeared without saying a word to me, which makes me question whether she was even a real manager. The workers there were so mean that I had to fight back the tears, and I left with an awful and drastically overpriced hairstyle (they were 150% the price of my usual salon). The funny thing is, it was an extremely simple hairstyle, and my mother (who's not a professional hairstylist) was able to recreate it exactly like in the photo without any problems. I left a complain with Ulta and was told that the store's general manager would be contacting me about the experience, but it's been over three weeks and I haven't heard anything. I strongly suggest all potential customers save their money and go elsewhere. read more

I love Kellie! I saw her for the first time a few weeks ago; I wanted to blow dry my hair straight. Instead, I had her cut and then blowdry my hair. She's very pleasant and did a great job on my curly/frizzy hair. Ulta has a lot of stuff like the other reviewer said and it's like eye candy stepping into the store. read more

Tons of stuff. Almost borders on too much stuff. They have high end AND low end products. The impluse buys are ridiculous. Be sure to get your free ULTA card and ask at checkout if there are any promos running at that time. Staff is sparce and clearance aisles are cluttered. If you've got time to sift through stuff, you may find some good stuff. read more

Employees are so rude!!!! Most were just talking to each other. I was approached by one girl asking if I needed help (which I appreciated). I told her I was looking for a specific product and I forgot to bring it with me so I had text my friend for the color/name of it. In the mean time she had me try a different one. She applied it to my face and said "this looks perfect for your skin tone". I personally did not love it. I fell in love with the foundation I've been using and instead of continuing to help me find something similar to the one I wanted which I would of been open to (they don't carry the line I wanted the product from only certain locations do) she literally just walked away and started helping someone else. It was like she got annoyed/offended I didn't say I love it and just buy that. I actually tried to approach her again for help and she just ignored me. I'm not looking for a "sorry response" from whoever replies to comments like the other ones that were commented on that had similar situations. Clearly it hasn't changed at all. Maybe I'll try this location again in a few months but for now...Ulta in Commack is 10000% times better with nicer more helpful employees. I just happen to be in the area by this location. It's unfortunate but maybe next time I'll be able to update my review. read more

I came here because they gave me a coupon for the salon. Well, not only did the stylist NOT listen to me about what I wanted, then she charged me out the butt for something that I could've gone somewhere and gotten done cheaper WITHOUT a coupon. After today I can't go back for a while because of the amount of money I was charged. Maybe not at all. read more

I had the worse experience here As soon as a walk to the store the girls at front where looking at me like i was going to go in & steal something so one of the girl keep on following me thru the whole store until i over heard her talking to her manager. And i when off on her because i been to that store for almost 2 years & I've spend almost more then 1,500 dollars there i felt really offended. read more

I visited this Ulta with my girlfriend, who was picking up some makeup for use in a social-media makeup tutorial. I've always found these locations to be fascinating, since they're typically sprawling and house all kinds of cosmetics. I'm not going to pretend that I'm a cosmetics expert (although I'm learning), so I'll focus on other aspects. The interior is very well-lit and roomy, with organized shelves and large signage. The whole place smells amazing, with varied and light perfumes. The service at this location was a little stand-offish, based on a negative interaction I heard at the counter with a customer, and some complaining when the person left. That being said, I don't know if this occurs often at the location, so I'll refrain from generalizations. Overall, I think this Ulta is a good place to visit if you're in the market for makeup, and want the convenience of trying products at a physical retail store. read more

Ulta Beauty - NYX makeup - Cosmetics & Beauty Supply Near Me - Lake Grove, New York

I made an appointment for a formal hair styling and makeup application to get ready for an upcoming wedding. Two weeks prior, Helen, my stylist confirmed with my what I would be getting. Then, 4 days before the wedding, I received a call saying Helen cancelled my appointment, I was now on a manager, Edie's schedule and she does not do formal styling. Why was I scheduled with someone who didn't do formal styling? Also, why is someone working at a salon not familiar with formal styling?! I was then told that no one could speak to me to confirm who would see me until 2 days before this wedding. ABSOLUTELY NOT! I was not risking my hair and makeup to wait around to find out if someone was competent enough to provide services offered at this salon. I will be bringing my business elsewhere. Too bad. read more

I have to say, the "girls" and women in this Ulta are probably the unfriendliest, unwelcoming, unprofessional and not helpful at all!!! I was looking for a new foundation. I wanted the one I always buy. They didn't carry this particular color. The girl said " we don't have it" and walked away to look at HERSELF in the mirror. Not, oh maybe try this color or maybe I can see if we can order you one... NOTHING!... Nobody greets you, not even a smile.. read more

I was a customer at Ulta for years. And in the recent year they started changing their policies. In my last visit there about 2 months ago, I bought Benefit mascara for $27. I couldn't even use their coupon on it because the girl told me that I can't use the coupon on clearance or prestige cosmetics. Meanwhile the coupon doesn't say anything about that. It doesn't state it on the shelves or the coupon itself. I was basically ripped off on the mascara. I could have gone to Sephora inside Smithaven Mall and picked it up for $25. But I thought I'd use the coupon that Ulta sent me. Nope. Not allowed. Every time I went there this year I had a problem. And I kept giving them chances. I liked their variety of products, even the drug-store brands that I sometimes bought. But Walmart had better prices for drug store brands. They didn't have any of the high quality cosmetics that I use. The highest quality cosmetics that I bought there was NYX. Which is what I went in for, their butter glosses, and the Ulta Nail Polish. That was it. I was never greeted when I came into the store, Walmart even greets their customers as they walk in. You wouldn't expect it from Walmart, but you expect it from higher retail stores. The staff is friendly but not knowledgeable. Most of the time they just want to get you out of their hair and not be bothered with you. I take all my cosmetic business to Sephora and Mac inside Smithaven Mall. I will never again shop at Ulta. read more

This Ulta has the rudest employees. I've only been to this Ulta in Lake Grove twice and both times have been treated poorly. For example, I was wandering around forever trying to find my very popular brand of face wash that I have only purchased through Ulta and while I was searching for the face wash, I could not seem to find an employee to ask for help either. I did find a group of employees standing in one of the make up aisles gossiping so I decided to leave them be as they looked really busy.. still searching, I finally found one employee and she tried her best to avoid me even though I was clearly seeking her out for a question. I simply asked where I could find the face wash and she gave me a dirty look and said "we don't have that" and walked away. I'll never go back. read more

This is a beauty pussy galore kinda store! I prefer this place over Sephora, because they usually have more deals and specials on the high end department store makeups. In addition, they also have drug store makeup with sales and coupons. To top it off they have a salon w/ a very attentive staff! I have gotten my hair styled here one time (when it was long) and they curled and volumized it to the max! I walked out feeling like a sex kitten! read more

If no stars could be given then they would get none from me! Customer service is below average. I will not spend another dime in the Lake Grove ulta I would rather drive 30 minutes to go to another one. The staff here are beyond rude and less then helpful. I thought they were having a off day when I went in last week. But today was no different. read more

Love this store and they're products but honestly, the rudest bitches you'll ever met work here. They always act annoyed when you ask them questions, and they always have a nasty attitude. They need better customer service. read more

A good place to max out your credit card-- seriously expensive! Also a good place to zone out and forget your troubles if you enjoy getting lost in cosmetics... Two stars get knocked off for the snotty staff members. read more