I've been to this location several times to get my eyebrows waxed at there Benefit Brow Bar. I have very fair skin that turns bright red after waxing, I really liked going here because the lady's that work at the Brow Bar are quick, professional and they apply a little bit of makeup after the waxing so my skin isn't flaming red. I called on Friday evening to make an appointment for Saturday afternoon to get my eyebrows done. They called me first thing Saturday morning to let me know the employee that would be working the Brow Bar station had called out sick and offered to reschedule me. That isn't a big deal, I absolutely understand and we rescheduled to the next day Sunday 6/19. I arrived 5 mins early for my appointment. When I walked over to the Brow Bar Counter I was told I wouldn't be getting my eyebrows waxed there because the waxer had called out sick again, I would be getting my eyebrows waxed in the salon. This isn't what I expected but it's still not a big deal. I waited around for more than 15mins before they told me the esthetician was running late. When the esthetician was ready for me she walked me into the back of the salon...the area where they wash your hair and just kinda awkwardly made conversation before I realized she wanted me to sit down at the hair washing station. I need to preface this next part by saying I've been getting my eyebrows waxed for the past 10 years, at various locations with differing skill levels. I am not new to eyebrow waxing by any means. This esthetician had to have been brand new to waxing. She kept dropping things on my face, she even grabbed my skin with the tweezers at one point. Like I mentioned earlier I'm very fair skinned, I expect to turn bright red and have irritated skin. About half way through she started asking if I had sensitive skin, I told her yes and asked if my skin was turning bright red because I wanted to assure her that that was normal for me. She told me I had 'dilated capillaries' on the side of my face. Before she ripped off every stripe she asked if I was ready, this might be really nice for some people but I much prefer they just rip it off so I don't anticipate the pain. She also didn't apply any makeup to hide the bright red skin, which is one of the big reasons I like this location. After the waxing was over, it took about 45 mins longer than it usually does, she took me out to the register to print my receipt so I could take it to the front. She didn't know how to use the computer and wandered around looking for someone to help her. She called her co-workers names and no one responded. She finally got her manager who printed my receipt. I had planned to shop around a bit after but by the time this whole ordeal was over I just wanted to leave. When I went up to the front to pay the woman at the front desk was unpleasant. I would like to reiterate that I am not new to waxing nor am I new to this location. I would have preferred they told me the Brow Bar waxer had called out again than be stuck with the esthetician I was put with today. At least let me decide if I want to be seen by someone who 1.) I'm not expecting and 2.) is new to waxing. It's been roughly 7 hours since I got my eyebrows done, I can now see that pieces of my skin were taken off with my hair indicating that the wax was to hot. They are still bright red and swollen. While the bright red is normal, the swelling and layers of skin missing is not. read more
