I was backing into a tight spot in my parking lot and crunched the rear passenger panel - not too bad, but enough to cause pretty significant damage. Initially, I thought going to a local shop would be easiest since I live in Kaka'ako and there are tons of shops around me. I stopped by several places within a block of my house, but they all said they don't work on Teslas. I was kind of in a bind. That's when I found Unibody Tech Collision. They're one of only three body shops in the area that work on Teslas specifically. The guy at their location was super nice, though his shop is more of a holding facility - the actual work gets done at another location about 15-20 minutes away toward the airport. I thought dealing with Enterprise for a rental car was going to be a hassle and a pain, but I was wrong. They called me a couple weeks after our initial contact, and the whole repair process took about 5-6 days (the total timeline was about a month and a half from start to finish). Insurance covered everything except my $500 deductible. Throughout the process, they texted me status updates, which was really convenient. The best part? I was supposed to pick up my car at 4 PM, which would have charged me an extra day on the rental. Instead, they had it ready for me on Christmas Eve at 9 AM - talk about going above and beyond! The pickup process with Enterprise was smooth as hell, and they were awesome too. The job Unibody did was phenomenal. My car looks beautiful - you can't even tell there was damage. I would highly recommend these guys if you need Tesla body work. They're great at what they do. read more

Dustin was super unprofessional, and pretty rude, I went through two stages of the three stage process only to find out they were not able to match my paint and didn't really do collision work. Quite perplexing. Don't trust your vehicle with these guy's. The feel like a spit and bondo shop. They also took pictures of the inside of my car which is very creepy. read more

This review is strictly about receiving an estimate from them. They are an approved autobody shop for USAA and it was quick to schedule an appointment for an estimate. They ask that you text a photo of your drivers license, registration, and insurance card to them prior to your visit. The girl that helped me was friendly and knowledgeable and I received excellent customer service. The reason I had to find another autobody shop was I received my estimate in early May and was informed that they were booked til the first week of July. That timeframe would not work for me and so I had to start the process over again. Unibody gave me a list of other USAA body shops once I made it clear that the wait was to long for me. That was very helpful and so professional. 5 stars for great customer service. read more

Unibody Autotech Collision Centers - Waimanu location - Body Shops Near Me - Honolulu, Hawaii

AVOID THIS PLACE AT ALL COSTS!!! Ashley was awful and unprofessional. Complete trash service. Will recommended to all people I know to avoid this place because of her. I came in because I had light damage on my bumper, yet she wanted to take photos of the interior of my car. I asked why, she said to know the specific model of my vehicle. I said there are other ways to get that information and I'm not comfortable with photos of my interior being taken. She said all insurance policies require that. I said State Farm didn't when I got an estimate a few months ago when someone hit my vehicle. She told me if I'm not comfortable I can leave. Her demeanor was arrogant and dismissive and any establishment that would hire her is probably making other poor business decisions. AVOID THIS PLACE AT ALL COSTS!!! read more

I got hit in an accident back in December. Chose Unibody to get an estimate and work done and I an so glad I did! Only down side is that it took two months to get my car in, but the good quality of work was worth the wait. Loved how easy it was to pick up and drop off my rental car with Enterprise being so close. Robyn and techs were super nice and good customer service is always a plus! read more

I just went to Unibody Autotech to get my truck fixed. They have a very excellent customer service. When I got my truck back they did an excellent job. If you are looking for an auto body shop this is the place. You will not be disappointed trust me. I will tell all my friends and family. Thank you Unibody Autotech read more

Warning. Do not use Unibody Autotech. They are unreliable and unresponsive. My vehicle was involved in a small accident in July. I called Unibody and they said the earliest they can book me for an estimate was in Aug. For the estimate, Michael, the owner surveyed my vehicle, took pictures and then explained that due to COVID and parts delays, they won't be able to fix my vehicle till Oct. Not a great timeline, but I agreed to it and he had me sign a contract and explained if I choose to go elsewhere, then I'm personally liable for the costs of parts ordered, service, etc. I waited patiently till mid Oct contacted Unibody asking for an update on my repair. They told me that no parts had been ordered and no repair had been scheduled. My impression is that they sidelined my claim and totally forgot about it. I was told that someone would contact me later in the day to schedule the repairs. No one contacted me so I called to follow up the next day. Same story... then I was transferred to another person where I had to re-explain the entire situation. This happened 3-4 times and after following up on the 4th time, someone finally called me back and admitted they were swamped and that Michael the owner does a lot of traveling and is very unresponsive. It was suggested that I call another auto body shop as the earliest they can schedule me is Jan 2022. Seriously?? 6 months later. I told them to schedule me for now for Jan, to which they replied that they can't schedule me until Michael actually books the appointment. But Michael is unreachable and never responds to any emails or calls. I then asked them to order the parts so when my appointment is booked, we're not waiting on the parts...to shich they replied..."We can't order any parts until an appointment is booked". Basically, the master runaround. Rewinding back to the contract I signed... I asked, "what about the contract that I signed??" To which they replied...nah, it's just an electronic document so not a big deal and no parts have been ordered so we can disregard it. So... I guess when it's convenient for Unibody to delete/break the contract, it's no big deal, but when a customer breaks the contract and seeks repairs at another shop, we're liable?? Bad business and unethical!! I called my insurance company and they said that they reached out to Unibody several times for an estimate. Unibody told my insurance that they would forward an estimate but to date my insurance company has not heard back from Unibody. Bottom line is that their act is in the streets. Their shop is small and cannot handle much volume. The staff are spread out amongst different locations and rely on emails between each other to communicate and schedule appointments. Emails are easy to ignore. This is a badly runned business and their customers suffer from their bad policies and incompetence. If you plan on using Unibody, be prepared to get strung along only to start from square one months later. Save yourself a lot of time and grief and skip this place entirely. You've been warned... Update...I was told by unibody that due to covid, all repair shops are going through the same issues and some shops are not accepting appointments. So I called my insurance and received authorization to take my vehicle to another shop. I called an auto repair shop down the road and they booked me for a survey today, took pictures and booked me for repairs in 2.5 weeks. Again, save yourself the time and grief and skip Unibody altogether. read more