Technician SM number one for service also known what it's doing thank you for send me the best technician 100% recommended if in the future need service I'm sure ask same technician SM thank you so much read more

The technician was friendly and professional.needed to have refrigerator door replaced because the Samsung French door refrigerator is garbage. Third time the refrigerator broke in the three years since we bought it. Shane showed up on time and did an amazing job. Also leveled out the other door since installer never did. read more

Our fridge was leaking all over the place. I don't usually take advantage of extended warranty, but I just so happened to have the extended warranty on our LG fridge from Home Depot. They connected us with Unique Repair and at first I thought it was going to be a big pain to schedule with them as they are a Monday-Friday 8am to 5pm type of company. I was dreading having to take off from work. The customer service department goes above and beyond. The ladies are so friendly and helpful. I explained that I work at a school and the earliest I can be home is 4pm if I high tail it out of here at the 3:30pm bell. They put me in for the last appt of the day so that I wouldn't have to miss school! Julio came over to fix our fridge. He was incredibly professional and knowledgable. We did have to make a second appt once he got the part in stock, but he also made notes that we needed the appt to be after 4pm. The appointment times worked out well and our fridge is no longer leaking! read more

Rep showed up to check on a Samsung oven and had no diagnostic equipment. But he GUESSED what was wrong and ordered a couple parts from Samsung. Came back, put in the new parts, and said, "I GUARANTEE THIS FIXES YOUR PROBLEM." We continued to have the same issue, the oven would take 30-40 minutes to heat up. I asked Samsung for a different company and they said they can't control who gets to show up. So I got the same guy, a third time. But before he showed up, his staff called and asked that I pre-heat the oven. Why do that? Then there's no way for him to know if it's taking too much time to pre-heat. He was an arrogant punk (choosing this word over another, similar word). When I asked a couple questions, he responded with disdain, clearly didn't want to be there. And said there was no longer an issue, BUT HE COULD CALIBRATE THE OVEN SO WHEN IT SHOWS 350, IT WOULD ACTUALLY BE HOTTER? What kind of an idiotic idea is that? It's a solution? I said "No, don't do that." But he did it anyway. Now my food is almost burnt before it's heated up. It'll show 190 degrees after 5, 6 minutes and everything is cooked. So I'm writing this review, one week after I called Unique to talk to Mike, the manager, about the attitude of his tech guy, as well as the fact that I still have the same issue, 3 visits later. Oh, by the way, Unique says this, on their website: "Customer service is one of our most important goals and we work very hard to achieve 100% customer satisfaction." Mike didn't return my call, so I called again today, a couple hours ago. He didn't take my call, but promised to call back in a few minutes. STILL WAITING. Unique has leadership and hiring issues. Mike & his team (Iif there's more than one) are incredibly unprofessional. I am not surprised at all the ONE STAR reviews that are here on Yelp. read more

While the repair technicians are great guys, they have inexperienced diagnostic techniques at Unique Repair Services and have cost me time and money. The first time I used them to repair a Samsung washer, all was good. Then the Samsung dryer failed to heat. I called Unique Repair Services and they sent out a technician. He disassembled the dryer and proclaimed the ignitor was bad. He replaced it with a new ignitor, buttoned up the dryer and pressed start. The dryer still failed to heat. So he disassembled the dryer again, took out the new ignitor, replaced the old ignitor and then said he'll have to order a gas valve because that was likely the culprit and he didn't have the right one on the truck. I asked him, "how then did you diagnosed the ignitor?" He said it "looked" corroded. I said, "didn't you perform a continuity test with a volt meter?" He said, "I don't have a volt meter." So it appears he was using a "trial and error" method of diagnosis - keep changing and charging the customer for parts until you finally find and replace the bad one. So a long 5 days passed (apparently they don't work on weekends and they don't carry sufficient parts on the service trucks either). A new technician arrived, disassembled the dryer replaced gas valve. It worked but only for a few days. Then again, the dryer would not heat. I called Unique Repair services again (90-day repair warranty) and again waited through a weekend. When the technician arrived, he replaced igniter because he said it appears the first technician cracked the ignitor taking out and in. I asked him why it would even work for a few days? He said sometimes if you damage the ignitor, it works but the heat will cause it to fail quickly. Unique Repair Services charged me $105 for the ignitor damaged by their technician and charged my credit card they had on file! I called and spoke to customer care and indicated a I wanted a refund of $105 and they took down my info and said they will get an answer in 24-48 hrs on how to rectify. They never called back. I called again and once again they said I will get an answer in 24-48 hrs on how to address. Yes, they called and defended the "trial and error" method of diagnosis and ignored the proclamation of their 2nd senior technician who said the first tech damaged the ignitor. And virtually said "No Refund For You" like Seinfeld's Soup Nazi. So, I spent $368 (to replace a gas valve) + $105 (to pay for an ignitor they damaged) to repair a dryer I could buy new again for $640. They refused to refund my $105 which was clearly their fault as described by their own tech #2. This is shoddy business; damaging parts and charging the customer for their damage. I am also going to call Samsung who is their biggest source of business and let them know how their "Official" repair service treats customers and conducts repairs. I asked a consumer advocate and he indicated I can also lodge a fraud complaint with the FBI online. That's my next step...not because $105 is that important but because they charge your credit card on file and fail to address a fair complain and overcharge the customer. Jim Johnson Sugar Grove read more

Horrible company! Technician was there to replace a broken ice maker and he broke the compressor in the process. I had to throw away all the food in the fridge. When I called asking for compensation I was told that wasn't their policy. Also I'm pretty sure I saw the technician watching a video on YouTube about how to do the repairs. Choose anyone else!! read more

Unsatisfied for the service of Unique Repair Service. The tech service came to my house to fix my fridge for the second time, it was on Thursday September 22, 2016. He fixed the problem, but he broke the water line from my fridge. But We didn't notice anything because we went out of town during the weekend until we came back home we found water under the fridge and all around our basement, we have laminated floor in our living room in the basement and now the floor is all damage. I called the Unique Repair Service to report the problem and they send the technician so he came to take pictures of the damage, then he apologize for the damage he made, he said that I need to contact his company within 2 or 3 business days so I did and they told me that their employee has not done anything, so they don't want to take responsibility for the damage of this employee has done to my floor. PLEASE DON'T USE THEIR SERVICE! THIS IS NOT A SERIOUS COMPANY IF THEY DAMAGE SOMETHING, THEY DON'T CARE. THEY ARE NOT TAKING RESPONSIBILITY OF THEIR EMPLOYEES!! read more

Unique Repair Services - Appliances & Repair Near Me - Des Plaines, Illinois

they sent out a tech to look at my refrigerator (as contracted by frigidaire) and the guy took one photo of a level on my refrigerator door and said my unit was fine. It's the freezer that had the problems! He didn't put a level on that door. When i called back, the woman Denise (manager) didn't even know what the word "square" means. The door was installed off square by the manufacturer. They refuse to send out a tech again even though their guy didn't do all the proper measuring. I can actually feel the difference - it is off 1/4" Do not use this company at all! read more

I had this company out to fix my Samsung dishwasher and refrigerator. After 7 visits - many of which were "Oh, I need to order a part", one of which was "Oh, I forgot to bring the part" - my dishwasher kinda-sorta works and my refrigerator still has the original problem (water and food freeze in the refrigerator compartment even at the highest settings). I've been charged many hundreds of dollars. Customer service was not terribly kind - when I complained after their seventh visit that I was worried they were taking my time and money without fixing anything, the customer service rep said I could complain to Samsung. I consider myself a patient and understanding person, but 7 visits without a resolution, AND no apologies or recompense is just unreasonable. Stay away from this service. read more

I do not recommend this place if I could give it no stars I would. They first came out and told me that my dryer vent was blocked and that was the reason why my dryer was not working. I informed them that I had just had it done what the service and that I would call them and have them come back and see what's going on with it. After their technician left of course the dryer still didn't work. He he tried to tell me that it was getting warm when he was standing there with the vent off but I could not tell whether it was lukewarm warm to me it was just a lukewarm that it was always. So I have the people come out that professionally cleaned my dryer vent previously and they did it again. My dryer still did not work I called Samsung and of course they called these people. And when they called me back they wanted proof that I had had my dryer vent cleaned both before and after their technician had been there. I sent them proof and I told Samsung I don't like them assuming that I was lying to them the person named Janice was actually rude with the couple of times I had talked to her about it. Stay away from the service or you can go with them if you want to spend endless X on hold and have your appliances not work anyway after they're finished. read more

Stay away from them for your own good! I had to pay first for technician to come and inspect the Samsung washer. When he came he told me that I needed 2 parts that were special custom order for this washer and they were very expensive. He told me to think about it and let office know how I want to proceed. In meantime I checked those parts online and they were literally half price off what they told me. They tried to charge me over $600 just for parts! I called Samsung directly and asked for their parts department. They gave me a phone number. I asked them and they told me around $300 for parts. The Unique Repair Services tried to charge me DOUBLE just for parts alone. But that's not the end of story. I told them, that I would order parts directly from Samsung by myself and would want them to just install them. They refused saying it's not original Samsung parts even though I called with them on conference call directly to Samsung confirming it's from Samsung directly, and they were just making another excuse that they need to order them from their own source. What I did, I ordered ONE PART ONLY from Samsung, hoping that maybe they were wrong about diagnosis what part need to be replaced and I downloaded a service manual and DID REPLACED IT MYSELF. It didn't fix the problem, so i ordered second part. I did install second part, and uninstall the first one to see if it's gonna work only on second part, and IT DID WORK. They diagnosed the problem wrongly, cause I only needed 1 part to be replaced and tried to double charge $$$ me on parts, and then refused to install if I order them by myself!!! Scammers, scammers, scammers!!! Stay away from them for your own good! Hope this helps. read more

They want $130.00, upfront. to come out & look at your refrigerator (ice dispenser stopped working). That amount would be credited to your repair, what ever that might be. Sears, for $40.00 upfront will guarantee the repair at $60.00 Guess who I went with..... :) read more

They deserve a zero. I have lost count of the number of appointments (many rescheduled because they didn't have parts, parts were damaged or they sent the parts back) and the number of visits from Mike (a great guy) to repair my Samsung Chef Collection dishwasher under warranty. The unit displays "LC" which indicates there is a water leak. The first guy (not Mike) said there was nothing wrong. When calling Unique Repair Service (URS), they invariably answer "Unique Repair, please hold." Then you are immediately placed on hold without the ability to say anything. Then they tell you to call Samsung (which is a whole different nightmare). Their appointment system is also a failure, as it calls you and tells you one time, sends you an email with a different time, and the repair person sometimes has a different time. So far, I have spent about $600 to repair a dishwasher that is still under "limited" warranty and it still does not work. URS is the worst. Unless you are locked into using them because your work is covered under warranty, I recommend avoiding them. read more

Haha, these guys blow. Horrible. Clueless. I called to have my refrigerator repaired. The guy showed up 40 minutes late, and guess what....he didn't repair my refrigerator. My son was home and let him in. Had I been home I would have made sure the guy fixed it and tested it before he left. It was a warranty repair, so I will keep calling them back until they actually fix it. Costs me nothing, but will cost them to keep coming back over and over until they figure out how to fix my refrigerator. Very inept company. Untrustworthy and shady. Avoid if at all possible. read more

DO NOT USE THEM! DO NOT USE THEM! The one star is because yelp will not allow less. Their website does not work properly. I was given an appointment from the online service on a Saturday. They do not have any one working on Saturday or Sunday. When I called to find out at what time the technician would be coming they said I actually did not have an appointment because I did not pay their visit fee up front but you can not pay through their online service upfront. She then said they were over booked and I would have to wait two more days. I said ok I will pay the fee but what if I have to cancel. They charge $15 if you cancel and you have no way out. That is their policy even if it is their fault that the appointment was not made. I asked to speak to someone who could waive the fee since this problem was their fault and she refused. I have tried to find out who owns the company impossible. I don't know about their service but if Samsung refers them to you complain to Samsung. They need to find a different provider. read more

This review is based on a warranty repair for a Frigidaire Laundry Center, so this was a no-charge appointment. Frigidaire scheduled the appointment for me, as Unique Repair is one of their local authorized repair companies. Just as they had told me, I received a call the day before the scheduled appointment. That call was from a lady named Lacey (sp?) who thoroughly and patiently went though the issue with the washing machine, so she may have an understanding of the problem, and order and/or send the technician with parts the next day. They were very communicative with automated calls, confirming the appointment that evening. (My appointment window was also decreased from 12:00-5:00 to 3:00-6:00 which was good.) The day of the repair, I received a call from the technician, Gerardo T. around 3:30. It was a heads-up call that he would be arriving in about 10 minutes, which was GREATLY appreciated. Gerardo arrived prepared with 4 parts and diagnostic equipment. He worked on the machine for an hour, carefully checking error codes and preforming diagnostics. Within an hour, he replaced a part, and the machine has been working as it should for nearly a week, so I think it's safe to say the repair was a success! No hassles whatsoever. I will be honest and say that I was concerned about Unique Repair based upon reviews here, but they exceeded my expectations. I hope no more repairs are needed, but if so, I will not hesitate to deal with them again! read more

The technician was prompt, courteous, and very knowledgeable. Would highly recommend this company. A pleasure doing business with them.

Had an appointment for them to fix my refrigerator today between 8-12 Took off work , they never showed up Called to find out why . I was told that they didn't have anyone in my area until next week. Unacceptable I have 4 kids that need lunch for school I have no cooling in the refrigerator or freezer Thank you Unique you made my day read more

My Samsung dryer was making a grinding noise and I wanted it to be seen before I left to go out of town. The woman who called me to set up the appointment knew and said someone would be out on 2 days. Found out no one would be home during that scheduled day and I called back right away and was able to reschedule the repair visit. They were easy to work with. Nate was the technician that came out. He was on time and friendly. Knowledgeable and fixed the problem quickly. First overall great experience with the company. read more

Zero if I could, TBH Why am I not surprised by the number of stars this business has or even but the reviews written? This is regarding my Samsung washer. Long story: Machine doesn't work (turns on and that's it, no spinning, no water, nothing) Called Samsung (luckily our unit had a recall) On a Saturday, got the recalled issue fixed (not by Unique Repair) in order to get extended warranty Called on the same day (Saturday) to Samsung to now fix initial issue of machine not working Samsung schedules their partner service provider, good 'ole Unique Repair, to come out Due to the holiday, I had to wait until Wednesday (fine, I'll deal) Received a call Tuesday night to provide time frame they will arrive (8am-12pm, what a gap!) Technician calls me Wednesday around 9am to say he's 10 minutes away (FYI - they only give YOU 10 minutes before they leave) He comes with a trainee, I give him my notes and he goes to work. "Fixes" the issues under 30 minutes (main circuit board was the issue). I even made a comment of how fast they were and I was responded with "it's because we know what we're doing". In return, I made the statement of "so, after you leave I should be able to use my unit as normal". Tech agrees with a comment of "that's the idea!" He leaves, I put a load of towels in (same load I was doing when the machine stopped working) Not even 10 minutes into the wash, the machines stops again Called the Tech directly on his phone since I had it from him confirming he was 10 minutes away. Tech calls me back in 15 to tell me that it must be a sensor issue and he'll need to order parts (fine, I'll deal) therefore he cannot come by to fix the issue Tech tells me that he can try to request sometime for tomorrow (Thurs) or day after. I never received a confirmation fpr either day. 1-2 hours later, I call Unique back to check on my appointment... SURPRISE not in the system. So, of course I made another appointment for Friday because now Thursday is booked (with the same Tech) Again, waiting Thursday for a call to confirm the Friday appointment... SURPRISE no call (and I waited all night!) Even called their automated message system to check if I was booked, and SURPRISE nothing Called Friday morning right when they opened. Asked about my appointment for today (Friday) RUDE customer service rep decides to tell me that her notes show her that someone had called me and left me a message. I kindly said that I did not receive any message and she says "I can't control if you received it or not" (with a snicker) I then say to her that I was informing her so that she knew, otherwise I would not have wasted my time to call them (duh!) At any rate, what time will they come? OH! WELL! The message apparently told me that they ordered 6 parts and only 3 came in. So, they will call me when all parts have arrived in order for them to come by again. Short story: They suck Customer Service people are rude (I get it, customers are not always right) Think about it, why would I call to check on my appointment if I did in fact receive your message of waiting on parts? read more

I had a Samsung dishwasher. They are the only warranty service company for Samsung in the ENTIRE Chicagoland area, including NWI. When you call, you get one of the two ladies who set up the appointments. One is very nice. They could not diagnosis the problem with my dishwasher and wanted to just "switch out parts and see if it fixed it"... for HUNDREDS of dollars. What?! WOW, I can do that. No guarantee it would fix the problem. If THAT crazy and expensive idea didn't work, they would try it again for another couple of hundred dollar fix. Really? I'm not a sucker. Anyone can just switch parts randomly. Professionals are suppose to actually be able to diagnose and fix it. I bought a whirlpool instead of this crazy part guessing game for less than the fix costs brand new. read more

I'm so happy they fix my refrigerator they came on time early in the morning thankyou again

Terrible customer service and pitiful professionalism!!! Unique repair failed to bill the correct customer. The actual customer is the warranty provider and not the owner of the appliance. The appliance owner is a customer of the warranty provider not Unique Repair. The warranty provider contracted Unique Repair to perform service covered under the purchased extended warranty. The appliance owner did not contact Unique Repair. If it were the owner's choice, Unique Repair would not have been chosen. The owner is a middle party in this and should not be involved in any billing issues. Trying to ruin my credit, by sending me to collections, for your failure is a poor way of managing a business. I will never recommend this repair service!!! read more

Horrible service this tech Brian came out to fix my range with the damm part and left without fixing it one day before thanksgiving. I had to rush out and buy another stove. What a as hole. I will never use unique repair again. read more

I used Unique Repair Services for previous warranty repairs, so I called then again for the same refrigerator. Paid the $110 and waited a week for an appointment on a slowly warming refrigerator to find out I needed $1000 in repairs. I researched to find out that the manufacturer would cover these parts so thought I was only going to pay the labor. I call them back and they tell me that even though the manufacturer lists them and tells me that they are an authorized dealer, that as of 'last week' they are no longer doing any warranty work with that manufacturer. I've lost that money and have to start all over again. I can't get another appointment until more than a week away. For sure food will be spoiled by then. Be very wary of using them if you think there might be any type of warranty issues. So maybe just don't use them. I'm really disappointed because previous service was good. read more

Issue: Samsung oven door won't close properly Visit 1 - diagnose need a latch have to order it - $65 Visit 2 - Technician had a hard time installing and customer had to help him - didn't fix the problem and found 3 extra screws after he left Visit 3 - diagnose door needs new hinges $365.00 Visit 4 - install hinges - didnt fix the problem Visit 5 - need the other end of the hinges $215.00 they told Samsung I damaged the hinges so the warranty wouldn't pay for it Visit 6 - no way incompetent technicians that guess what might be wrong. They don't stand behind their work. The customer service manger would not return my call. Terrible service read more

My elderly parents contacted Samsung for an appliance repair and were told the tech would call the night before. This company also took their credit card and charged them prior to service for $129. They left a vm with my parents that they were downstairs and also couldn't find which unit they were in (their names are displayed clearly with everyone else!) They are suppose to call the night before to confirm a time and did not. My mother called to find out when they might be coming and she was informed the service was complete!? I wish I had known these were the same idiots that came out last year to fix their appliance and it still didn't work propertly. Shut em down! From the other comments it is obvious these are unqualified, scammers! read more

Miguel & Shane were very punctual! They arrived exactly at the time they were scheduled. They were also quick, efficient and professional. Miguel answered all of my questions about my new Samsung washer & dryer. If any issues arise in the future, I won't hesitate to contact Unique and request Shane & Miguel to assist. read more

This company is HORRIBLE!!! There customer service is lacking to the point that I am contacting the BBB to get some kind of solution. I have a Samsung microwave that stopped powering up of Dec. 3rd. They charged my credit card $109.00 for a service repair to look at my unit and this charge was to be covered through Samsung, so I had to call to get a credit to my card as this charge was never to happen, that is the start of horrible service and it goes downhill from here! Then the service repair technician came late when my appointment, which my window was from 1 to 3 and I had to call to see if the technician was still coming since it was 1 hour pass the window. When he finally arrived he looks at the unit and asks whats the problem. I tell him its not powering up. It opens up the microwave and says its a loose bolt. I'm looking at him like he's crazy as this is a stationary unit as its an over the range microwave. I don't move it around and one day the machine just stops working... I don't think so. I asked him are you sure as I hardly use the microwave and that's hard to believe that a bold would made the machine stop working. He says that's the problem. Interesting as the unit stopped working with the same problem on Dec. 17th. I called this company to get it repaired as it hasn't been 30 days and their technician did not fix the original problem as it is not working again. They told me there is nothing they can do and she will loss her job if they come out to fix the unit. They need payment 1st. Interesting as I emailed Samsung and they said that I would need to pay if I wanted them to come out and look at the unit again. I wasn't happy as it is still under warranty and I am trying to have this company fix my unit. Since this conversation on Dec. 18th, I have left 2 messages for a supervision with no call back and called today and this company is still wanting me to pay for them to come look at the machine even though Samsung states it is within the 30 days, it's under warranty. Please contact the BBB as this company needs to do better!!! I am at the point to call channel 2 news to get that team to "made it right". read more

Incredible. So last week I had my fridge repaired by Samsung. The sent Unique Repair Services a company out of IL to do the repair, and when it was completed the door now makes a loud creaking sound when you open it. I called back into Unique and they said it wasn't their issue and I had to go to Samsung. I did and they said they would send a tech, Unique Repair Services called and said it would cost 1$180 because the warranty is expired. Now they are both pointing fingers and not taking responsibility. I have never heard of a repair shop that wont warranty service work for at least one day. It took them 4 hours to fix when they said 1. So I had to go at the end. I should have checked their work, but have a life outside this stupid fridge. Demand they give you a different repair company. SHAME ON you Unique Repair Services I am filing with small claims court online right now. read more

I bought a Frigidaire dishwasher that had the drain pump fail less than 2 months after I bought it. Frigidaire sent this business to my house to repair it. I took a day off of work to meet the technician at my house, and he confirmed the drain pump was bad and they needed to order it. So I took another day off of work to meet the technician at my house again so he could replace the pump. He replaced the pump and it worked, but after he left I discovered that my dishwasher was now leaking quite a lot in the area where the drain pump is. I called Unique Repair Service to let them know that there was some installation error that created an issue of leaking that didn't exist before they replaced the pump and I would like them to come back and check all of the connections to fix the leak. They told me they already closed the ticket so there was nothing they could do and I needed to call Frigidaire again. So now I have to miss MORE work to meet a different repair service that will hopefully fix the new problem that was created, and refused to be corrected by Unique Repair Service. I reccommended to Frigidaire that they stop using this company for their warranty jobs and I recommend you avoid them as well. read more

They called to set up an appt for my samsung dryer, and when the lady informed me there would be a 109$ fee just for the estimate, I told her to forget it bc I can just get a free estimate locally. She said "ok" and abruptly hung up. Totally had an unprofessional attitude... stay in school kids read more

Today and a time before this occurrence, I used URS and I had a rep named Houston! He is professional, engaging, approachable, and most of all, he was informative... Oh, did I say punctual! The $$ was fair. I'm just glad everything worked in my favor! Thanks Houston! read more

Terrible customer service. No return calls. We were referred to this company from Frigidaire to come do repairs to our fridge still under warranty. the guy they sent was unable to fix the freon leak. they gave us another date they could be back unfortunately it did not work for us so i had to cancel with the intent of rescheduling. i have tried numerous times and left numerous messages to schedule and no one seems to want to work there. I will never use or refer this company to anyone. read more

Unique Repair Services is an authorized repair service for Samsung appliances under warranty. They were initially assigned my repair by Samsung and called me the following day. During the call, I was immediately informed there were would be a $ 129 non-refundable charge for diagnostics, even though the repair (leak in the sealed refrigeration system) was covered by a five year Samsung warranty for parts and labor. I refused their service and called Samsung to reassign my warranty repair to somebody else. First off, a $ 129 diagnostic charge is not competitive in the Chicago northwest suburbs. You can also easily find another repair service that will apply their trip/diagnostic charge as a credit to the final repair bill. read more

I'm really upset with Unique Repair Services. They came out to look at an ice machine on a Samsung refrigerator under warranty. They tried to make repairs to it but didn't get it right. When we called back a second time to look at it the refrigerator was just out of warranty. The technician told us to go ahead and pay him for the repair and Samsung would most likely reimburse us for the cost of the repair. When calling Samsung after the repair Samsung said that the technician misinformed us. They said that we should have just called them and they would have taken care of it, but they can't reimburse us for a repair expense we already paid. So the improper information from the technician cost me about $650. Unique Repair Services says they will not do nothing to help me. A manager was supposed to call me back but never did. read more

I just used unique repair and I would HIGHLY recommend using someone else. Here are the reasons: 1. They ask you to pay $109 upfront, before anyone shows up at your door with NO guarantee they will be able to fix anything. 2. There is a $15 cancellation fee (on top of the $109 you already spent) 3. The repair guy (Ray) I had fixed the oven quickly (about 30 min) but charged me $213 for labor and $100 for the part (the part really did cost $100). $213?! NO WAY They answer their phones, they call you back, and they are friendly - but who wouldn't be if every time you go out you charge people too much! Call Sears or a local handyman. Both are great options for fixing appliances. read more

After some trouble with Samsung I finally got the technician out. I had already had a tech out that had told me that we had a sensor issue that is typically covered for 5-10 years. Samsung first wouldnt repair until I stood my ground. Then Unique Repair Services first tried to charge me for coming out to do a warranty job. I had to call back to Samsung and get them to approve that they also would cover the diagnostics and driving. Anyway, once I got an appointment they were fast and came within 24 hours. The technician was super friendly and knew what he was doing. It was a faulty wire to the sensor and the motherboard so he exchanged both and they are both within warranty. He was fast, even helped me empty fridge and put everything back inside. read more

I've never given a negative review on Yelp but this company earns my 1st. I needed to have a valve replaced on my Samsung stove so my wife contacted Samsung directly. Samsung referred Unique as a service company so an appointment was made without research based on Samsung's referral, Bad Mistake! Had we took the time to Yelp Unique we would have seen the poor 1 star reviews and selected another provider. The tech was on time for the appointment and completed the replacement with no problem. Our issue is that we were charged $77 for the valve and $205 labor for a job that literally took less than 15 minutes start to finish with no real technical difficulties. Honestly the part cost $44 free delivery on Amazon and I could have spent that 15 mins watching a YouTube video to learn to do it myself. But I'm not a do it yourself guy, I'd rather hire a professional and pay for their expertise. I just dont wanna get robbed in the process! Take my review as more of a lesson verses a complaint about Unique, don't be lazy, use Yelp and DO YOUR RESEARCH! read more

Unique Repair Services is a shady company with horrible customer service. They are asking a customer to pay $129 for a service that Samsung says should be fully covered as my refrigerator was still under warranty. I have provided documentation from Samsung 3x stating that I should owe nothing for the service call, but Unique repair solutions sent the bill to a collections agency within 2 weeks of the service call. So frustrating - because they won't provide any documentation to prove that we owe this money and will only state that Samsung is lying - even though they were willing to put their warranty information in writing. Ugh! read more