Just like any other homeowner, I was very hesitant to install solar due to existing legislative policies in place on solar. Jon came out and explained to me with great detail the benefits and cons of installing solar. He was professional and very knowledgeable. I asked him for the straight facts without the fluff and he presented me with a great cost analysis. Their staff was also able to install my system months ahead of time and project altogether turned out great. I highly recommend this company to anyone contemplating about getting solar or not. read more

The guy that came to our house was indeed pushy and it turned us off so we spoke to the owner instead. The owner is a solid guy and he was trustworthy. He was great at explaining everything and we had a lot of questions. We signed the Agreement. We are very happy we did. We are happy with the solar panels. We've noticed a benefit in the fact that they block the sun from hitting the roof. This actually helps to cool the house down somewhat- this was an added benefit. They also installed the fan in the attic for us which has helped a lot. In seven years we will have free electricity. They were also our cheapest estimate. We had several estimate before we decided on them. I believe if we had a problem, that they would come out and fix everything for us without issue. read more

Jared went the extra Mile to make sure I got the right system at the right price and got all the right Rebates I was entitled to for my new system with NV Energy. They even filed all the paperwork for me so I just had to wait for a check from NV Energy. On top of that they even helped with maximizing my energy output and all the technical questions I had before, during and even AFTER my installation, big TY to Eugene, who not only helped me, but also assisted a few of my friends, who also ended up buying Solar from them as well!!! (If that doens't tell you these guys are great to work with nothing will) I would HIGHLY recommend this company, Customer Service is First Class, and you can tell they truly care about each and every customer and treat them like they were a close friend's Parents. Nobody does that kind of thing these days, so BIG KUDOs to Universal Solar and all their Employees. TY for such a great experience and I can't wait to tell more friends about what a great job you did! read more

My solar system lost connection and Universal came out ASAP to diagnose and resolve the issue. Donovan had excellent customer service and did a great job fixing the issue. Thanks! read more

I first gave Universal Solar Direct a four star until they were completely finished with all the painting, just minor however I like to make sure things are completed before I give a completed rating. They finished everything on time as scheduled and just as they said they would!! I am completely satisfied!!! Great Job to all who worked on my solar project, THANK YOU ALL!!! If your going to have solar installed, and you had better before the tax rebate goes away in 2019, make sure you have it done by a company that IS A LICENSED ROOFING CONTRACTOR!!!\ I have worked construction my whole life and this is a hugh item you don't want to overlook!! You want whoever installs your solar to be the SAME COMPANY WOULD HAVE TO COME BACK AND REPAIR ANY MISTAKES!!! NOT A THIRD PARTY COMPANY !!!! read more

I had my system communication restored/ updated. The technician Michael was courteous and professional. He was able to do the job quickly and answer all my questions. I always have good service with universal direct and have not had any problems. I would recommend them for solar. I have had my solar since 2019. read more

Never even got to the value or the service. I'm new to this solar thing btw. Went on their website for a free quote. Before you can do anything of course, you have to give them your name, email, address and so on. Then your sq. ft. of house and photo of house comes up. Then starts getting into questions like "how much you pay for electric", they want to know your credit score range, and so on. All for a quote? I reluctantly gave info since I really wanted to know how much of a savings it is over electric. I Final question and then your estimate is ready. NOPE. No estimate. Now you have to put in your phone number so someone can CALL or VISIT you to get your estimate. 2 phone calls, 1 voicemail and 1 email is what I received from them within just a few hours of trying to get my estimate. 1st phone call I let go to voicemail because I didn't recognize the caller ID name. Voicemail from a guy who claimed to be working from home. 2nd phone call I actually answered the phone (which was a different phone number that called the first time). First thing she said to me was her name and something about people putting in false information about others and that someone did that to me. I had to ask who it was because she never told me the company name, just her name. I told her I put in that information and she seemed surprised. I proceeded to tell her why I didn't want anyone to call or come over, that I just wanted the estimate on the computer. She said they don't give estimates that way and I told her that the form I filled out specifically says that your estimate is ready after giving them your personal info, everything short of first borns dob that is. She said that she didn't know that's what it said on the form and that she was going to talk to someone about that. She said something about they need to come by to see how much can be converted, and my response was you already know how much because you gave me the square footage and had a photo of my house on the form. I know I'm new to this, but seems like a ridiculous amount of odd questions to be asking just to get an estimate. I told her I wasn't happy and that I didn't need anyone calling or coming over. She said that she would take care of it and not have anyone call me again. Instead of making people go through all that why not just request an appointment if that's the only way to get an estimate. Seems like a shady way of getting personal info. read more

I must say, I have never seen any other company like Universal Solar Direct, that has the best customer service in this city. Lately we had to deal with lots of contractors, since we bought a house. A majority of those contractors drove us nuts. But not Universal Solar Direct, they stayed in constant contact with us and we received always updates about our status. Since we're the 1st customers in NV receiving a LG Batterie, I'm sure impressed about this company. I can highly recommend Universal Solar Direct, I promise, you will not be disappointed ! read more

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Where to start.. well they came ringing my doorbell at about 6:45am and repeatedly rang it till I opened the door. Not cool. I heard it the first time you rang it, give me a second to get out of bed and walk to my door. After they finished and left my property, I went and double checked and realized the wrong inverter was installed. I paid extra money for the EV car charging inverter and they didn't give it to me. I also noticed a mess on my garage floor of dust, hardware and garbage. That's not ok. As I walked around my house to see the solar panels, I saw garbage, tools, and hardware on the ground littlered all over the place. I looked in my pool and saw garbage floating and hardware at the bottom of my pool. That's really not ok. I also realized they didn't apply the correct layout to the panels on my roof. Not cool, because the correct layout would avoid maximal shade, the lazy all-in-a-single-row layout did not do that, nor was it agreed upon. So, what did they do right? They showed up the right day, and that's it. They failed every single other aspect of the install. Round two: they come back to fix the mistakes they made minus all the cleaning up my wife and I did. They fixed the inverter issue, but still left drywall shavings on the ground, strike one. They fixed the layout of the solar panels, but still did it wrong and illegally placed too close to the edge of the roof, strike two. On top of those two strikes, they STILL left the same tools on my property and didn't clean up the new mess they made with hardware and garbage droppings, strike three again! For the second day in a row!!! How the heck is this acceptable? read more

After a while everything was finally taken care of my windows look great I'm super happy about my windows

We got solar from these guys about a year and a half ago. In June our inverter went out. When we called their 24hr help line they tried to trouble shoot the issue but it was not fixable. We got a call the next morning and they set us up to get a new inverter at no cost to us. We also reviewed our previous yr of electricity production and we found the system did not produce what it was set up to make so they made it right by adding panels to my system to increase our production. Again at not additional cost to me. This process took longer they originally estimated but they made it right by reimbursing us for the electricity we would have made during the time we were down. It was a frustrating process but the staff with Universal Solar Direct was really helpful and went the extra mile to correct the problems. I would recommend them to anyone! Great team! read more

As in my first review on 28 June I will follow up since this is July 8 and you returned a review on yelp. While I was at work today and I read this when I came home I reread my review, and not in one sentence in the entire thing and I say anything about your charity or your support for our sports teams or how you feel you are in our community. I am a customer and your customer support is terrible in my case. I left many of voicemails none of which have you responded to. It took you one week and three days to respond to a review on yelp. Maybe if you were applied that interest in your customer support to me and this project we wouldn't be at this point. This is in response of your negative review comment. Have a good day. read more

Universal Solar is the first company I've used for solar. I contacted 4 companies and finally decided to go with them because a friend referred me; who told everything I wanted hear as far as turn around time being under 1 month from start to finish, inspection was quick which had me assuming they had their process together. Universal was 4th on my list and I went through the consultation process. It was very humbling seeing they didn't have all the fancy technology the other companies provided not to mention I'm all for supporting small business. After the consultation and signing, things started to change, time frames got pushed back, estimated dates changed 3-4 times. I been in touch with 3 main contacts, communication was ok, I'd ask for follow up calls but I was the one needing to do so, however; if I left a message I would get a call back...most times. My initial inspection failed due to a washer or lock nut and took 5-7 business days to receive, this was one of the communication issues where I had to be the one following up constantly as opposed to getting updates as things progressed. Overall the project went from an estimated 3-4 weeks and was finally completed a little over 3 months, they did however compensate for some down time which I was really appreciative of. I do understand that unforeseeable issues occur but when you initiate an expectation and it's far from it, that changes everything. My review is based on experiences with friends and family that has solar installed as well, would I have received significantly better service had I gone elsewhere? Maybe maybe not, do I regret choosing Universal? No, would I refer Universal? I'm not sure, I would explain how it went down...I'm not for hurting any businesses through reviews because I know how big of an impact it could be, but when I'm asked to do one I will only make an honest one to the best of my knowledge. P.S. I changed my rating from a 3 to a 4 star at the last min because I feel things could have been worst and they did compensate at their free will out of good faith. Also the pidgin guard (which is black plastic netting and is subcontracted) is a little disappointing especially compared to my neighbors fancy one but I guess it works ‍ read more

We had solar panels and all new windows and Sliding glass doors installed last summer after buying an older home and figuring ways to make it far more energy efficient, 12 months on it's turned out to be a great investment for us...we are so happy we didn't do the leasing option with Solar City and instead bought our solar panels... from start to finish our salesman Eugene helped us through every step and made it so smooth and easy...a really great experience!! Just less than a year on one of our dogs ripped our sliding door screen so we contacted Eugene to order a new one and expecting to pay for a replacement and perfectly fine with that but to be told there would be no charge AND it would be delivered and installed for us...now to me that's what I call fantastic customer service!! read more

I cannot comment on the quality of the company or its work. What I can comment on is, if you decide to receive an estimate from this company and your sales person is Brian M, you are going to receive a very aggressive sales pitch. After listening to his presentation, he expected we would sign on the dotted line. We explained that we had several estimates and would take a day or two to evaluate them before making a final decision. At that point, Brian became quite aggressive, borderline bullying, actually. If you have ever gone through a timeshare presentation, this was similar. Overall, it was a very unpleasant experience. read more

At first I wasn't getting the response I wanted but when Eugene reached out to me, he was at my house in an hour and took care of my problem. He is the BEST! Thanks to Eugene! Good to know he will take care of any problems!!! read more

Sent an request for a quote to Universal Solar Direct after looking at other companies to install panels. Within minutes Kate contacted me and scheduled for someone to come to my home. Jon was the rep that came out and he answered all my questions. Their install team is incredible. They were quick and very professional. Lastly, even after that the install they are available to talk to and explain the electric bill and savings to me. All in all. Excellent service and knowledgeable staff that is willing to help anyway they can. Highly recommend Universal Solar Direct to install over any other company out there. 7KW installed and looking to add to the investment of solar panels we had installed. read more

We purchased a solar system for our home it was installed & we think everything is working but still have questions since it is not close to the savings on the electric the salesperson spoke of. We have called 3 times left messages since the person who took care of it was too busy to talk. We were assured we'd get a call but to this date nothing. No complaints on installation it's afterwards & the savings so far haven't seen This is an update on this review the owner Eugene called us back & explained all the questions we had & assured us that system was working correctly. We misunderstood when exactly the savings on the electric would take place. read more

After many years of looking at solar to make sure it made financial sense, Universal Solar was finally able to make it happen. They had great financing programs. The installation was very quick. The longest waits were waiting on NV Energy who always seemed to be dragging their heals. Universal was responsive, and got things working quickly. When there was an issue with a part not working at 100%, they quickly replaced it. At each step, Universal did their part, we would wait for NV Energy, and as soon as NV Energy was done, Universal was there to take the next step and keep the process moving. The contract is clear about the amount of energy production they promise. The sales associate was friendly and informative, but not pushy. It was a great experience and I would highly recommend them. read more

It is now June 13th and the company constantly updates/modifies their responses to all my posted reviews. Their comments have been changed at least 4 times since my last review in January. This last one mentions PTSD and veterans as if I am not married to a veteran, and have a family full of them a number of generations back. And nowhere in my previous review does it say that. Also, I did NOT call them - Eugene called my husband. And me. Enough times, and rudely enough at that, that I blocked the numbers they would call us on while they were desperately trying to get our business back. At one point, he asked my husband to name a price! Not sure why they are even trying to insult my character - if that doesn't tell you about what kind of company they are, in addition to my 2 previous updates, Idk what will. Yes we signed a contract, after Jonathan pressured us into doing so (or else the "offer" would be taken by his clients the following morning - LIMITED TIME!) and told us we have 3 days to change our mind. If after that 3rd day he didn't hear us cancel, he said he would then run our credit. We were in no rush to get panels and at the time, he claimed he understood. I have nothing against veterans, nothing against the salesperson despite his sales mannerisms/tactics. I do, however, have a lot against bad, rude customer service and fictitious, constantly updated comments on people's reviews. The only people that seem to recommend this company to others are those who don't get multiple quotes and just pay whatever they are told something costs. I am not that kind of customer. read more

When I met Eugene, the co-owner and sales representative, he seemed polite and knowledgeable. The problem is his team, although some of the blame does fall on him. I wouldn't recommend this company to anyone, the installation was very badly done and they broke dozens of roof tiles. The panels themselves are also faulty and I have one that doesn't produce the right amount of power. I tried to contact the company and come to a solution but unfortunately I have been waiting with no answer for the past 2 months. I have attached pictures to show the damage that was done under just one panel. read more

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I love how they treat me like family. Also how they can offer me a 25 year warranty on the solar panels and convert and 10 year warranty on the roof were they did there work. The system they in stalled was well planned and executed. The cew work very well as a team. They left the job site butter they then they found it. Also how the are very punctual and on time and honest. read more

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Call them , get Jarred as your sales person! Honest , caring , helpful and super easy to deal with!! Really happy with their service. Call them now ! read more

I wanted to write a review for Universal solar because I am simply taken back by the service, and professionalism from everyone I worked with. I did my research on finding a reputable solar company in Las Vegas and choose them based off my findings! Vito was my sales rep and I loved him! Honest, professional and he still calls to see how my family is doing during COVID! Then I worked with Mike Sweets... he was sharp with the numbers and professional and did everything he could to make the loan doable for my family... He went out of his way to make the process work and I can't thank him enough!! Then there is Anita.. she was always there to help and even faced time me with questions and doubled checked everything in real time at the house. So happy with my service and the people at Universal Solar! First class and highly recommend! read more

This company fell short of our expectations.The sales man wouldn't listen to my questions or give me straight answers. I asked what kind of panels they used..he said why did I want to know. Even in our quote he didn't provide model numbers. The company doesn't provide any information on the equipment being provided. I asked for pigeon proofing...he said we really didn't need it. I beg to differ, all of our neighbors needed it. Then to top everything off, the sales pitch at the end really turned me off. On this big of an investment no one should be pressured into signing right then and there. I even told my salesman I would not sign immediately, but he insisted to tell us about this program, wasting both of our times. He called me rude because I wouldn't let him finish his presentation. Since the promotion was only good if we signed right then(which I wasn't going to do) I saw no point in continuing our conversation. Also part of the promotion was using our home as a "we just installed here" and then go door to door soliciting. This goes totally against my philosophy...I have a no soliciting sign on my door. So I really can't say anything about the quality of their work since we never got that far. Please try other companies before you sign with these people...you will see the difference. read more

I Had GREAT experience with Universal first thing Brian Wilson was great answered every question and made everything so easy for me every part of the staff was courteous and professional the job was done in a timely fashion I am extremely pleased and happy at how much I am now saving. I only wish I had done it sooner Rob S L.V Nevada read more

Received the $500 referral shortly after posting my original review. Had an overall positive experience and recommend them for your solar needs. read more

I've owned 5 homes and wanted  you to know from beginning to end this has been the smoothest process dealing with sales and contractors I've ever experienced in my 48 years here in Nevada. What a repitable company! I highly recommend universal solar direct. read more

Our salesperson was great, he was patient and explained well on the programs. The first two weeks we received phone calls from the company to follow up with our installation. Everything was great and was looking forward to the panels. We also bought a Tesla and what closed the deal was they included the inverter with the car charger. Then it all went downhill. We did not get any follow ups. We made the contract in October, it wasn't turned on until January (yesterday). According to the saleperson everything should be completed in November, I even made a reminder on my phone to call him on March 1st so he can check our usage to make sure it's the right number of panels. No one in the company followed up with NV energy, I had to email the lady but hardly get any response, had to keep calling her every week. The response I get is this shouldn't take that long, where is the proactive ness into taking care of this. She only followed up with NV energy because I called her and had to follow up every week for the whole process. The Salesperson pressured us into making a decision right a way and now the deal is closed, no one gives a crap. On top of that, the car charger doesn't work. I should have stuck with the solar panels at Tesla as their service is way better. It's also been stressful as we received our car in October and every week we had to go super charge our car instead of the comfort at our own home. read more

Just had them install their solar panels on my house. Everything was perfect from start to finish. I was surprised it that it only took 1 day to install. The salesperson Alan was very informative. I'll recommend company to my friends. read more

This summer we decided to go ahead and have solar panels installed on our house. To be honest we did not know much about solar but knowing that our State's electricity depends heavily on coal, we felt that doing our part by producing clean energy would be a good idea. We contacted Universal Solar Direct and made an an appointment with one of their associate. It can be a bit challenging to understand all the ins and outs of having a small Solar plant installed on your roof ,but Rick took his time and explained in details and went above and beyond to answer all of our questions. Going Solar remains a significant investment and once again Rick was very helpful and helped us choose the best financial plan offered to us. The install went without any problems (I had often heard of horror stories... Leaking roofs and the likes), it was over and done with in less than 2 days! The only long wait we had was due to NVEnergy slow pace to switch us over to net metering. We were extremely satisfied with our experience with Universal Solar Direct and would recommend them to anyone who wishes to go solar. 2 thumbs up!!! Anick Chartier read more

We had our solar installed two years ago next month. We dealt with Eugene and he was wonderful from the every beginning. My husband was out of town when they came to put everything on our roof and Eugene and the guys that installed the equipment made sure I knew how everything worked. We got a fine from our HOA while we were waiting for the city to come inspect and approve for the electrical work. Eugene called and took care of it for me right after I got off the phone with him. After everything was cleared with the city the painter came out and painted the pipe going up the side of our house. They matched the paint perfectly. Eugene even called me a week later to make sure everything was working and that I was understanding everything on the equipment, the app and website. Just a few months ago our HOA decided they didn't like how our solar was installed on our roof after being that way for two years. So instead of fighting with the HOA and causing us stress Eugene came out and added a few extra panels to make up for what we'd lose by them having to change how our panels were on our roof. I think the HOA should have said something two years ago. I have nothing but good things to say about this company. From the office staff to the installers. Whenever I've called the office they've always been nice and have past my messages on because I've always had my calls returned. And the installers were great, super nice guys and hard working guys. Even after two years we still feel like were customers they're trying really hard to please. read more

LOVE these guys, I have been trying to get solar for years!!! Was actually considering doing leasing through Solar City (so glad I did not) contacted a different company first & was appalled with the terrible customer service, high price & attempt to steal my excess energy credits! Found Universal through Home Advisor, saw they have 5 stars & had to give them. I am soo glad I did! Dan great guy, very knowledgeable & honest ( a little long winded but very entertaining) After signing up Eugene was there every step of the way! The installation guys where very nice & considerate ( thoroughly clean up after them selves) after installation Eugene went above & beyond with helping communicate with NV Energy. My solar system up & running & could not be more happy. Anybody lookinh into getting solar definitely give these guys a call! read more

It never went very far with this company. I scheduled an appointment for them to come to my house for a quote. The appointment was for 1 p.m. . He didn't call till up till 3:30 blaming it on the office and told me the office scrwed up again. The salesman didn't keep his appointments and blame the problem on the office instead of accepting responsibilities There are two basic kinds of solar panels. one for residential which are more efficient and then one for solar Farms which are cheaper and less efficient plus since there is more space you can go with cheaper less efficient panels. You can't do that on a home. It sounds like the lady in the earlier comments was sold the less efficient solar panels by Universal Solar that would explain what they may have been up too since she indicated her solar panels were as efficient as the competition. That sounds very plausible read more

I am very happy that after my last review the owners called me and personally apologized. They offered for me to meet with someone new and I accepted. I had my appointment yesterday and it went amazingly. Eugene knows his stuff and he was very patient and answered all my questions. Thank you!!! read more

Universal Solar told me I needed 30 panels, but my utility said that was too many for the amount of energy I was consuming so they denied the installation and approved 27 panels, so I was oversold on the system. Universal still installed the 30 panels and told me they would put a lien on my house if I didn't pay for it. My utility said they would lock me out of the system if I tried to use it. I paid $40,000 for a system that included an EV charger and a backup battery. EV charger has never worked. Now I find out the backup battery doesn't work. I was told the EV charger would charge my car in two hours, but when they got it working momentary, it said it would take as long to charge my car as the standard dryer outlet I already was using and they it gave my car an error message. They won't return calls, don't show up when promised, did sloppy work. I was told the entire installation would take one and a half days. It took them approximately 10. read more

started off great then went bust they just added 4 panels to correct their wrong math only problem is they messed up something on the roof with my home alarm system and it keeps going off just got woke up at 8:30 to it been trying to call office no answer from office ended up having to call (702)375-0044 Ryan which answers first ring he was able to calm me down and explain what might of happened . I have a headache from the alarm in which he said he isn't familiar with, but said he would help out and watch a video and read up on it . Not his job anymore but If he had to help he would . I hope this can be fixed and I will fix my rating let's see has his number saved as Universal Solar Solutionist lets see if he is the one employee their that does what he says he will . I will be waiting for a call and hope he can get out here today or someone . I don't understand why it is so hard to communicate anything to this office . He said there should be a plug on the wall by door I can unplug alarm I might need help if they don't get out here today . Does anyone have a alarm guy? this alarm was installed before we moved in read more

The best Solar company in town! Last summer when my husband and I started looking into going solar, we looked into 3 different companies and chose Universal Solar Direct. Rick Rasmussen, energy consultant, was honest and explained everything thoroughly. The reason for our choice is the customer service. The whole team starting with Rick, the installers and Eugene Moebius, sales manager, are all professional and caring. Eugene called and came over on a Saturday to make sure everything was running perfectly. And they give us updates with the issues concerning Nevada Energy and PUCN. Who does that?! Can't go wrong with the great people at Universal Solar Direct! read more

Had this company instal my a few windows over a year ago. Found out they went solar and my husband and I decided that we would trust them to go with solar! We did go with solar and we seriously love this company they have great customer service. read more

Where do I start: Wow, what a wonderful company to do business with. My partner and I began looking into adding solar to our home approximately a year ago. We interviewed four other solar companies. We had so many questions and got so few answers until we made contact with these guys. They come into your home with all the information they need to "sell" you a system, and they educate you as to every aspect of the process from how the system works to the way to garner the best return on your investment. Who says you can't find good professionals. If you can't, you just haven't looked here. Rick and Eugene are such top rate salesmen that we almost regret the time we spent listening to the misinformation of other solar companies whose main focus was on leasing us a system. One of our standard questions of all the solar companies we interviewed was how long before the system can be installed? The answer was always, It will be six to eight weeks before we can start. Universal's answer was, We'll start tomorrow, which they did. From the time they started to the time we flipped the switch on our new solar system was six very short weeks. The longest part of the process was waiting for NVEnergy to do their part. Every other company was telling us it would be a five-to-six month process. If you're looking for the best, and you want to be valued as a customer, look no further. read more