Convenient! Unfortunately the price has increased but it still makes washing a big dog easy. Staff is friendly! 4 stars because of the price!! read more

My number one choice in Los Angeles for a pet self wash so far. The price is definitely a winner. $10 self wash, where else can you find this deal? Would it be any higher and I would probably go with another place but for 10 bucks my dog gets washed, shampooed and dried. Good to go. My main complaints are: - I'm not sure they wash towels after every dog. I think sometimes they just dry them up. Last time after using a towel on my dog, it ended up being covered in shampoo again. - Poor water pressure. Washing shampoos of a dog takes a while. - Drying stations are too wobbly. You have to make sure to hold your dog, otherwise it may fall off and break something or hang itself on the string. So overall, this is a great store but because I'm only using it for the self wash - this is probably the only thing that I'm writing the review for. Definitely some areas to improve but I will keep coming back here. read more

Unleashed by Petco - Fresh and Clean - Pet Training Near Me - North Hollywood, California

Used to bring my frenchie for grooming only here.. and usually everything was ok, until this time when they told me it's gonna be a 4 hour wait and if i'm not cool with that; I'm more than welcome to leave the shop... This is not the best way to treat your customers... never coming back again.. read more

DO NOT TAKE YOUR DOG TO BE GROOMED HERE! I have a 6 month Pomeranian who had 2 small matts that needed to be brushed out. Anyone who has or knows Pomeranians knows that you CAN NOT shave them because there under layers of there fur will grow back in patches.... i go to pick her up and they SHAVED them off! NOW MY DOG HAS 2 PATCHES MISSING ON HER HEAD!.... i called to say this was not ok and the groomer was very rude and was not lessoning to me at all....I finally just had to hang up. Wtf petco! (And yes i told them specifically not to shave her) read more

Unleashed by Petco - Pet Training Near Me - North Hollywood, California

This 5 star is for the new employee, Bryce (I think that's his name). He's been at the register the last couple of times I was there and has been very friendly and nice. Thanks for making me feel welcome! read more

I knew what results I was looking for, but was unclear how to approach achieving them. So I asked Rose, and she gave me the rundown on all the treatment options for my dog's problem. Then I figured, while I was there, I'd try to find some solutions to a second problem. And Rose gave me the rundown on that, too. So, very helpful, even though she was in the middle of stocking stuff both times I approached her. read more

This is a change to my review from 2 weeks ago: Today I walked in to bathe my dog and the place was spotless! I noticed employee (Vania?) checking the self wash area for cleanliness before I entered. All the mats, aprons and shelves were clean and employee (Christie?) cleaned right after another customer had left. This is the pure essence of a customer review and the appropriate response and change of a business: Fix what doesn't work. Thank you to the two amazing employees and the business that listened to a customer's concerns! read more

Poor attitude. They really need to teach these kids customer service could t even provide details on the packages offer. Also manage to reject my dog over a condition he was born with. I provided all the paper work to assure he's fine. Petco do better your too large for half ass people read more

This place used to be good over a couple of years ago but lately they are always closed or closed early. Very undependable and long lines to boot whenever they are open. They should just close this place down, what's the point of keeping it open if customers can't get in. I'll never be back here again. read more

Apparently during business hours self-wash is being utilized as a stock room. I suggest for those who still want to give this business an opportunity, contact business prior to arriving as no appointments are necessary for self-wash. It's a waste of time to come here and not know whether you'll be able to use the self-wash read more

The staff is very friendly; they didnt have what I was looking for but I enjoyed looking around and buying stuff I didnt need. It did take a few minutes to get help but that def was do to employee being on the floor. read more

Wish this place opened before 10am...I have to drive so far to a target that carries my dogs products. Very frustrating.

Towels are thin and they don't try your dog!! Oh but they will give you 2 more that are the same!! You are charging double sooo buy new towels and stop watering down Shampoo. Hair dryer should be warm read more

This place always closes and locks the doors 10-15 mins before what time they say they close. Very unprofessional staff managing this place.

Wanted to recognize Mati cause she's an amazing employee! Come here regularly for my cat's food and she's always smiling and making conversation. read more

Marco. This guy really loves dogs and it shows! His knowledge and care for my dogs is a great comfort since I have had bad experiences elsewhere. My pup smell and feels so good. Great grooming , Thank. Hope you see this Marco. read more

Unleashed by Petco - Pet Training Near Me - North Hollywood, California

Made an appoint for my puppy to get a haircut, we opted for the VIP service because he's still very young & we didn't want him sitting in a cage for 4 hours as it has become customary as of late for most places. First the girl who quoted us all the details got all the information wrong so my wife and I go there to drop off the dog and we explain to them what services we need and then it turns out that we had to leave him there and the whole process was gonna take about four hours. About two hours into the process the individual who was appointed to take care of my dog calls me and tells me that unfortunately he can't cut my dog because he's not sitting still and he's afraid that he might get injured. So my wife rushes there and sort of asks the guy to do his best, & now my dog looks like a fucking lamp! Now, I am not blaming anyone on a human level because nowadays everyone is super sensitive & I want to make sure that I make my self clear that my disappointment is with the business that offers a certain service for which they don't have employees with the skill set or the talent to provide the service. The guy was a nice enough guy but clearly out of his depth... The whole point of this transaction is that I am paying you money to do something for me that I can't do myself but I promise you that I could've done a better job cutting my dog's hair!!! This is fucking ridiculous... read more

I've been annoyed with this place as of late. Not having enough dryers for the self wash. Not having a table to dry them on. Yes I had to dry the dogs sitting on the floor. Self washes being closed and no communication as to why they were closed. Not a good system with keeping track of whose in line. I came in with 5 dogs and my brother paid for one while I was going to pay for the rest. Forgot my wallet and bam "sorry are you sure you want to wait in the long line" but my other dogs already in there. Sorry it doesn't work like that." Alright you obviously don't want my business. so one dog is ready to go while the other dogs have to wait 1 hr plus. Okay that seems fair. Well... I take my two stars away. That seems fair to me. read more

Marco is a wonderful person and groomer. He was very sweet to my dog and showed genuine care for her. read more

Unleashed by Petco - Very spoiled pup - Pet Training Near Me - North Hollywood, California

This review is primarily about the self serve dog wash. It was our first time coming here for our dog's routine bath. We used a self serve wash where we used to live and always had great experiences. The cost was $15 and is paid up front at the register. Here they provide you with a dingy basket that includes shampoo, conditioner, a brush with bent bristles, a rubber scrubber, and 2 small towels. The shampoo felt very watered down and we had to use half the bottle on our medium sized dog who has an average coat. The bath itself is stainless steel with a "fur catch" area. Another dog's hair almost filled this tray entirely. The basin did not appear to have been given a sanitizing prior either. The water worked fine. However when it came to drying the hose was ripped! Like the area where the ribbed part of the hose meets the plastic. The towels are also terrible. Small, thin white towels with questionable orange stains. Upon wiping our dog, she ended up with a bunch of small hairs they were not hers but from the towel and weird dandruff like spots. Everything felt rather dirty and sticky. I don't know how often they clean up this area but it felt like whoever does is doing the bare minimum at the end of the day and not routinely cleaning up throughout the day. They do not offer cotton balls, scent sprays, ear cleaners, or nail trimmers. We prefer to avoid having our dog's hair clog our apartment tub, but it would be a better experience than using this dog wash. read more

This is worst grooming service I've ever received. Terrible groomer Genesis, stay away from here!!! I told the manager Jordan about it and she was super rude. They both treated other customers better but discriminated against me because my dog was a senior. read more

Price is UP, Towels are old and ripened, Shampoo is dissolved, And you have to ask for an apron read more

I absolutely love this place! It's not only convenient, but it has become one of my favorite places to come to with my puppy. The people who work here are wonderful... super friendly, informative, and more importantly, love animals. I've been bringing my puppy Mastiff in since I first got him, and it makes me so happy to know how much they welcome him, and look forward to seeing him. Big thank yous to Will, Daniel, Abby, Brooklyn and the entire grooming team! read more

Unleashed by Petco - This happy pup got to pick out his own presents today! - Pet Training Near Me - North Hollywood, California

7/2021 give up on this location now . The customer service is not existent. 2 times in a row i needed help and was totally ignored . 2 girls were talking. One bumped me when stocking shelves. I wandered awhile trying to find a good food for a kitten and than a chicken free for my dog . I spent a long time looking . Employees saw me. Not one hi can I help you. Both times this week totally ignored . Also they are always out of everything. They offered a few visits ago to order my dogs food but their iPad wasn't working. I go for convenience but I do not no why . Sad how bad this store has changed. read more

This place was really a pleasant surprise. I brought my two dogs in to use their self bathing facilities. One of the dogs is a very very large Anatolian shepherd. Very sweet very kind but very big and strong. And he did not wanna get in the bathtub lol. The young man behind the counter came and helped me. He was helpful, between the two of us we loaded him into the tub and gave him a bath. The employees are very helpful, and very friendly. They genuinely love dogs and the service was excellent. Great experience. read more

Petco's one of those places that is like Kmart for dogs and the unleashed well it's more like a Macy's for dogs The staff is always friendly and very attentive the hours are are fairly good and I love the fact I can walk there with my fur child The selection of food it's quite vast and the prices of their toys and other items a pretty reasonable but on the expensive side Big tip bold letters check out the discount rack all the way on the right in the back sometimes they have 70% off on holiday items the day after the holidays ended The reason we give them four stars is that when we first moved into the neighborhood and they began to convert the blockbuster to be unleashed they put up signs for dog training so I decided to wait until the classes started truth be told we were kind of mislead and they did not have a trainer in place for almost a year this kind of messed us up with the training of our puppy and we are paying the price for it today not saying it's unleashed fault, but we really did rely on them believing that they would have trainers with in a month or 2 of opening .. now two years later I'm sure they do .. Do not get me wrong, I shop here at least 3 times a month and participate in their rewards and points programs. . I always finding that they do have the lowest price on one or two items that I need every month.. In closing, I am so thankful that there is an Unleashed within walking distance .. and that the PETCO Corporation felt and saw the potential to invest in the North Hollywood area .. I look forward to many years of shopping in this well-stocked and well serviced establishment ... woof woof read more

I'm not really a people-person. Frankly, people are rude and mean. Animals? Now THOSE I am a fan of! A huge fan, in fact! I'd pick an animal over a person, any day. My pet cat, who is the love of my life, can attest to this. When I saw the old Blockbuster on the corner by my apartment being converted into an Unleashed, I was excited and curious. Lo and behold... What is Unleashed you ask? Unleashed is Petco's "neighborhood" concept of their larger Petco stores. Basically, selection is a bit more limited, store space is smaller, and there are less employees on duty. However, don't take these as negatives. On the contrary, this means that Unleashed unleashes some terrific down-home style customer service (sorry, had to do the pun). Unleashed is very inviting with high ceilings, spacious aisles, and bright colors with a sensible layout. All the shelves are neat and straightened (okay, they are relatively newly opened so this may wear off but for now: it's great) and price tags are easy to see. Unleashed seems to mostly focus on dogs (treats, cages, collars, tags, medication, food, poop bags/scoopers, clothing, toys, etc) with cats in second place (food, litter, toys, litter boxes, etc) and a little bit of bird and fish supplies. Searching for caged animal supplies like reptiles or hamsters? You won't really find it here but I suppose it is called "Unleashed". The products are all high-quality with a focus on natural, organic, wheat-free, chemical-free, etc. Unleashed is like the Whole Foods for pets. You won't find crap here. Yet, the prices aren't insane. Yes, some of the items are higher than a retail store like Target but they are lower than other pet stores like Petsmart and even a bit lower than their own Petco (possibly because it is targeting neighborhoods). Plus, Unleashed accepts the Pals Rewards card and regular Petco coupons. Let's just put it this way: I'm unemployed and poor as heck but even I wasn't running away scared. The best parts of Unleashed are the smaller details. Unleashed offers nail clipping/grooming and a bath section for dogs retailing at $10. It's always cute seeing the pups being bathed! Cat owners can test cat litter in little sandbox-like displays to see how they compare while dog owners can buy dog tags for engraving. My FAVORITE section of the store is the little corner which looks like a Whole Foods bulk section or deli/bakery with bins of dog treats of pseudo "Oreos" or decorated "sugar cookies" and a little deli case of bones! SO CUTE! Unleashed also has adoption events and neighborhood parties such as dog Halloween costume contests. Customer service isn't always 100% great because there aren't that many people on duty and there is only one cashier/floor associate (so expect only one register). However, I have to agree with other reviewers that Brandon is top-notch and has much better people skills than I. So if you are obsessed with your dog or cat like I am, prefer a more home-y pet store but with affordable prices and natural/organic goods; then Unleashed is for you. It may not improve your love for people, but it WILL strengthen your love for our 4-pawed pals. read more

$128 for two pups that were basically returned as is constantly. They almost intentionally trim the nails bad if you don't add buffing. My senior pup would come home terrified. I never had this issue with the Thousand Oaks Burbank or Moorpark petco, but this one seems to give no literal fucks. Finally tried a new amazing groomer snd my dogs came home so happy and clean for 1/3 of the price. Fuck this place and their overwhelmed groomers who take their frustration out on not taking time to do the actual services paid for. read more

Great options at this space. I get the whole hearted coat and skin dry food. My dogs hair has grown immensely in the past two months! I also love their hair brush options, dry treats, and medicines (I haven't given their medicines a try, but they are there). 4/5 because their dog grooming policy requires a rabies vaccine. I just adopted my dog under a different name and owner so I can't go here till next rabies vaccine. Lame af read more

The sale today was buy 2 get one 50% off. Turns out that the items (dog bags) had to be by the same brand. This is what I thought I did. The packaging was very similar, but not by the same manufacturer. Didn't get the discount. Noticed of course when I got home. I'm sticking with Amazon. Fewer games to play to get a good price. Bye bye brick and mortar. read more

I decided to go into a unleashed I was a little surprise To the professional customer service I received from (Vania) she was extremely knowledgeable & very patient as I had many questions for Kitty treats,litter Etc. As it is very important to choose the right products .I knew I was in the right direction Thank you. read more

Normally I love this place. It normally opens at 9 and my dog had something stuck in his eye all night, I just needed eye wash because he was in PAIN. I got there right at 9 and now it says it doesn't open until 10:30. I waited until 10 patiently and then saw they where all inside. I walked up to the door because I saw them let someone in to use the baths. When one of the employees came to the door I told him I just needed to get something for my dog who was in PAIN and he shut the door on my face without even saying a word. I knocked and he came back and said "sorry we don't open until 10:30" and closed the door again. None of them where cleaning or working they were all just hanging out talking. Three employees. I would have never done this to a worried dog owner. read more

They did suck a bad job not only grooming but with everything else. I made a appointment for my dog to get groomed showerd and flea treatment THEY DID NONE OF THOSE AND STILL MADE ME PAY she was supposed to be shaved and they didn't even cut her hair one but she was supposed to be showerd she came back the same way i left her and charged me almost the full price one of the worst places i've ever gone to NEVER get your dog groomed at petco especially if your dog had curly hair they will mess up this isn't the first time they left her half shaved the first time so i gave them one more chance and never again. My dog is now scared to get you he's in places where they managed to cut off read more

I showed up at this location at 4:40pm to do self wash for my dog they informed me that they just cleaned the self wash tubs and "didn't want to have to clean it again" before closing. Completely unacceptable service This location closes at 7pm. I had over 2 hours before closing time. Such a waste of time read more

This place is awesome! It's a specialized "petco" store mainly catering to cats and dogs. Almost everything sold here is natural and healthy. They also have tons of events on weekends! Prizes, adoptions. They really love there customers here. The staff is super friendly and interested in helping you. Manager Johnny is super friendly and cares about helping you find what you need. Associate Brandon is also helpful too. Come check this place out! You won't be sorry! read more

Unleashed by Petco - The store hours - Pet Training Near Me - North Hollywood, California

THE WORST CUSTOMER SERVICE!!!!!!!!!! One star is even too much for them. We made an appointment at 11 for grooming for my two little dogs. They both are super small and we were told that it will be done within 3 HOURS but we haven't heard anything for 5 HOURS so we just went to the store to see what's going on. One of them was still on the table and hasn't even finished yet. FOR 5 hours!!!! Here is the conversation in between the MANAGER and my husband. H: We dropped them at 11 and that means you guys start work on them at 11. Is it correct? M: Yes. I started at 11. H: So you mean it's been taking for 5 hours to groom my little one? M: Yes. He is not cooperating so I have been working on him for last 5 hours. H: How many dogs did you groom since 11? M: 7. H: You have only 3 tables and you said you cut 7 dogs. So how come you say you were taking for 5 hours to cut that little dog's hair? M: ............ Yes! She was lying to us!!!!!!!!! I called the store manager and she said it is not her fault. (Wow) And she brought the groomer to the back and bitching about me loud! Seriously???? No one has apologized to us about the situation! Full of excuses and blaming my dogs because they can't speak. Very very disappointed and I am never going back there again! read more

Bigger than I thought it was going to be. Clean, but the place could use some air freshener; air was stale. I went to get a bunch of veggie treats for my poochie and was happy to find a bunch. I was happy to see some higher end collars. I'd be more inclined to buy one if it had a little more bling and colors. Wish they carried the Halo brand vegan dog food, which Red Barn carries down the street. All in all though, nice welcome boutique to the nabe. read more

Unleashed by Petco - Pet Training Near Me - North Hollywood, California

As soon as we walked in the service was bad. We received no help but notice the white folks were getting different treatment. They were getting welcomed and asked if they needed help but as soon as the employee would walk by us multiple times she was silent. Lady at register was weird too. read more

Took my 6 months pup today for his first rabies. They are open on Saturdays from 12:30 to 2:00, parking is a bit tricky if you have a larger car but you can also find meters on the streets. I love that the vetco clinic was easy to spot, they have friendly staff that is very informative and resourceful. They made my dog feel comfortable and safe and also performed a free checkup. The vaccines are more affordable vs vets and they sent me a follow up email which I appreciate. The store also offers grooming, which I haven't tired but I will take him in tomorrow to get his nails clipped for only $10. I will update my review after this experience. read more

Terrible grooming/manager experience. I booked appointments in advance for my dogs and brought the requested vaccine paperwork. When I got there my dog was turned away because he was wearing a brace! He's an older dog and the brace helps with his walking speed but otherwise he's healthy and fine for grooming. We reached out in advance and at no point was anything other than vaccinations mentioned. My wife and I just had a child and really needed the grooming help for family pictures and were completely turned away. What a joke, do better. This is a huge oversight. read more