What makes this store amazing is the staff who work there. One person who stands out is Becka. Extremely helpful with helping me find items for my Maine Coon named Pete. The staff members are very welcoming and create a great shopping experience for you and your four legged friends. read more

The staffs are very unfriendly. I went there today and the guy at the cashier just refuses to even try the coupon that I have.

Whoever the manager is of unleashed that's working tonight Friday, July 14 at 7 o'clock seriously needs corporate to talk to him. He's rude and he closed the store early which affects their revenue. When I asked him why he was closing the store early he had an attitude. He refused to give me his name. I asked for his managers name and contact info. He was beyond rude about that and finally giving me her name after playing word games and refused to give me her phone number. But it was printed on the receipt. But his behavior Shows What I went through with this guy tonight. I will be calling back and talking to the store manager and I will be talking to corporate, but I'm also hoping that someone in charge sees this so that they can do something about him... again it's affecting revenue, and if there were not so many other nice and amazing staff at this location, I would never come back here. One bad apple can ruin the whole bunch... i'll update this when I get his name so everyone can be aware read more

Yesterday I made an appointment if they can take my puppy that day. Autumn helped me and squeezed me in to their schedule. She comforted Midnight and made him at ease cause he was so scared whenever he sees groomer. I am so happy to leave my puppy to her and she reassured me that he will be taken care of and pampered. I came back and Midnight smells like berries and looks absolutely handsome. Thank you Autumn. You are the best. You exceeded my expectations. read more

Unleashed by Petco - Autumn and Midnight - Pet Training Near Me - North Hollywood, California

Was looking for a tag and collar for my puppy. They didn't have the one I wanted in stock but I found another cute one. Marge was so warm and helpful! read more

My niece arrived with her too cute but stinky dogs and I was johnny on the spot to hook her up with this place! For $10 bucks to you get all the supplies for a good bath with nice large tubs and blow dryer. My niece and I both agreed we DID NOT like the shampoo and would bring our own next time. Staff was supper cool and helpful. read more

Good luck trying to call this place to schedule an appointment. Waited on hold for 10 minutes during normal business hours until someone picked up the phone, transferred me to someone else who picked up the phone after 5 more minutes on hold and then hung-up before I even started talking. Reattempted calling them an hour later and a similar thing happened. I get it, phones are hard but why would I want to entrust my dog to a place than can't even manage a phone line? read more

I chose to visit unleashed for their self-service pet wash. I've used many services like this in other cities and I was very impressed with what you get for what you pay for at Unleashed. Historically I would pay anywhere from $20-30 for self service. Here it was only $10, they give you shampoo, towels, conditioner and brushes. There were 3 very large tubs, one low one for elderly or small dogs and they were all equips with great hoses. The best part for me (and my fluffy dog) is as the blow dryers. Love putting my dog back in the car dry. The manager was very attentive to all of the dog owners needs and was so nice. I'll be back in no time!! read more

Unleashed by Petco - Pet Training Near Me - North Hollywood, California

Update to my previous review: continued excellence. I had a strong complaint about something that happened on a visit. Sharon (I sure hope I have her name right), the manager, was right on it, made it right immediately and on my next visit even remembered me and checked in on it again! Best. Customer. Service. Ever. Thanks! read more

Always great costumer service, super helpful and friendly staff. Great product selection, mostly high end stuff, so great for when I want to spoil my babies(: read more

Worst store. Weak selection on everything. They have nothing. I went to a hobo Garage sale and found more pet related items there than I did at this store. read more

I will gladly update my review, Angie was awesome! Above and beyond, so pleasant! The store is clean, customer service great and you can find all kinds of products, the self bathing area is really handy for washing your fur kid. Definitely will be coming back and Angie deserves a raise!!! Very impressed with how genuine and caring she is. My Walle was very happy to shop there and we got some new food. read more

Recently started shopping at this location as its conveniently close to where I live and they sell a certain brand of food for my pups. First visit was AWESOME. I had called first to make sure it was in stock and Wren, the employee who answered my call, was already extremely helpful with my questions. Once I arrived, she was stocking the shelves with the new delivery of the brand, and informed me of days of deliveries, etc. TRUE CUSTOMER SERVICE. A couple visits in between since, roughly 6 weeks, STILL GREAT CUSTOMER SERVICE from employees at the register. This review is drawn with my dismay with an employee this past weekend. I called to make sure what I needed was in stock, due to weather delays from cross country, deliveries on everything has understandably been disrupted. The person who answered told me all flavors were in stock and that they had just received delivery. GREAT. Upon arrival, I realized I had been lied to. WHY?!? The 3 stars are for the awesome, helpful employees each time I visited. I deducted 1 star for the LIAR and another star FOR THE WASTE OF MY TIME. read more

My dogs and I LOVE how attentive the staff is, how many discounts they offer, the wide variety of treats, and of course the proximity to the park! Only complaint is the lady that walks around trying to sell dog food. She's generally invasive and hovers so much that it becomes creepy. Never mind that she's there solely for the purpose of selling a specific brand of dog food. Just not something I want forced down my throat. All in all we have a great time sniffing around for new toys, treats and what not. I won't kid you, Amazon is MUCH cheaper in nearly every way, but it's a fun trip for the pups to explore the treats, see other dogs and be spoiled by the staff. read more

5 stars for the girl with tattoos that took extremely good care of my puppy. I've been to plenty of pet grooming spots and none are in comparison to her care. I don't remember if her name was Ashley or something else but she had a lot of tattoos and I recommend everyone request for her services! *she also gave me a free doggy treat bag read more

2015 YELP 100 CHALLENGE - 001/100 Came here for the first time today to pick up a cat bed and a new laser pointer for my kitty! Parking was ok. They have a parking lot out front but it's really small and narrow. I was lucky to snag a spot although I can imagine it might be tricky on busier days. I was immediately greeted by a sales associate as soon as I walked in, which was great. The store was very clean and well organized. Not dirty at all, which was great. Pet friendly as well, and several customers had brought their dogs in with them. They had a decent selection of cat and dog beds, and I managed to get one on sale - originally $19.95 and I got it for $14.95. I also got a laser pointer that came with 3 extra batteries for only $3.99! Comparable to the ones I've purchased at Target that didn't even come with spare batteries (hence why I needed a new one). The store was mostly for dogs. They had an ok amount of cat stuff, but I would have liked to see more. This store isn't as big as most Petsmarts or Petcos I've been to, but they still had a decent amount of stuff and still enjoyed it! Overall, pretty solid pet store. A little on the smaller side but they had what I needed and prices weren't too bad. 4 stars! read more

$10 for a dog bath - cant get much better than that! After reading the yelp reviews we went in and looked at the area before purchasing the baths for our two dogs. (You pay at the register and they give you the shampoo, conditioner, brush and towels.) The tubs were clean. We went in at 8pm at night so there would be less people/dogs, making it easier on the dogs. They have three tubs and one blow dryer. We were in and out in about 40 minutes. We also requested help the water temperature and the employees were helpful. read more

So pricey!! Look up something you want to buy for your dog on Amazon, multiply that price by three or four, and you know the prices here. Basically I only come when my need is immediate. They do have an easy parking lot and the sales staff are always very nice and the selection covers pretty much everything. Have a chinchilla? They have the food and the dust. Birds? They cater to that too. Want to put your dog or cat on a vegan, gluten-free, fun-free, raw-only diet? They have it. We animal people are crazy and when you walk in and see the sundry you'll agree. They also have a grooming center and do adoptions on weekends. This is where they almost get me. However, they have cats more often than dogs and I'm allergic. The one thing that I hate is how they always ask you to round your purchase up to make a donation to an animal charity. I'm definitely not tight-fisted in this area but I very carefully research my charities before I donate and I do it in large enough amounts to be worthy of recording for tax purposes. So when I say "no", I get annoyed at the insistence. I think they're doing a 10x mark up, so I already feel part of my purchase should be going to charity. read more

I've been coming here for a while now for my dogs grooming. I had a grooming appointment last week, and they called ONE DAY BEFORE saying my appointment has been cancelled because a groomer developed allergy. They offered no solution or alternatives, just saying it was cancelled. I was frustrated because my dog is shedding and needed this bath, but booked the next available appointment which was a week later. It was supposed to be tomorrow. I just got a call that it has been cancelled AGAIN! Two weeks in a row! Again no compensation. I'm going to book at a different location but I've already wasted two weeks. So annoying. read more

More like Unacceptable ! By Petco I mean, I was walking around and around waiting to get helped. When I finally saw an employee one said, "let me get someone to help you", other one says "I'm on my break", and another one says "I don't work in this department let me get someone who does" (I mean what is this? This ain't Walmart!) and when you get to the front, you see this cashier picking their nose so deeply into it that their actually enjoying it by slowing rolling it with his fingers making it to a minuscule ball.. lining it up on the counter. This employee goes (while he still has finger up in his nose) "CAN I HELP YOU?" Oh no he didn't! I replied; "NO, YOU MAY NOT" I placed the stuff that i was going to buy on the counter.. and left. Shit, he needs to wash his hands, disinfect the countertop. I really would rather not comment anymore, because if I do I'll probably end up getting banned from yelp. I don't mean to be "Bujee" but this is unacceptable!!! read more

Unleashed by Petco - *Self-service doggy wash* - Pet Training Near Me - North Hollywood, California

Love love love self washes under $15...$10 and clean and updated..sort of watered down shampoo but the lady let me use as much as I wanted so whatevvvvvs read more

Unleashed by Petco - My nigggg clean - Pet Training Near Me - North Hollywood, California

Never have I had such an AWFUL experience!!!! I only went to Unleashed for the self dog wash. Ok $10 bucks, no big deal...the last thing I expected was to be treated like absolute SHIT. For starters, nobody explains anything to you. They just hand you your bucket and point to the dog bath that's yours. Secondly, the entire area was FILTHY. Completely disgusting. It was covered in hair and hadn't even been wiped down!!! I would expect some hair, after all it is a doggy wash but I've been to SEVERAL self washes, none of which were like this. Thirdly, they handed me a dog brush that had all of the bristles bent at which point I asked for a new one because I didn't want it snagging my dogs skin. They said all of their brushes were bent like that and they'd be getting new ones in a few weeks. A FEW WEEKS?! And until then we're expected to use those piece of shit damaged brushes on our dogs?? DON'T waste your time and money on these corporate scumbags...I regret I ever did!!! read more

Great store, very convenient. friendly staff. They really seem to care a lot. I bring my dog in and they always recognize him too!l this is the best place to find Natural Balance dog food. Good prices, and they have the full line of flavors. The staff know how to explain the different products like stain removers, toys, crates, etc. Get this- I asked one of the staff about getting my Dog's teeth brushed and she recommended some new dental chews from the natural balance food brand I use. Much easier than brushing by hand!!! Who knew! read more

We came by tonight to use their dog wash station as soon as we walked in we were greeted by Giovanni who was so sweet and super helpful. Even though we walked in right at their cutoff time he didn't hesitate to let us use their facility. We had a great experience thanks to him. It was our first time here and we'll definitely be back. Thanks again Giovanni, it was a pleasure meeting you. read more

LOVE THIS FACILITY Great selection of high end kibbles. Nice area to do a self engraving of a pet ID tag. They are a bit higher priced than most pet stores. The reason for taking off 1 star is that parking is always difficult. But other than that A+ read more

Dear Unleashed by Petco, Here's a great way to keep customers... If you're going to put store hours on your website with a caption that says "Walk-ins are always welcome" - DON'T let the grooming department go home an hour before closing time! Some of us "working folk" rely on store hours. On a side note: 2 weeks ago I brought my dog here to get his nails clipped and when I got home I noticed they didn't even clip his dewclaws! Thanks for the waste of time and money. Sincerely, Disappointed read more

DO NOT GO HERE FOR GROOMING!!!! The woman is rude, bad at listening to requests, and terrible at timing! SHE TRAUMATIZED MY DOG AND GAVE HER THE WORST HAIRCUT. I arrived for a 5:30 appointment. However, when I arrived they were still working on the last dog. Their owner informed me they had dropped their dog off at 12:30! We then waited together for his dog to finish, which didn't happen until about 6:30. THAT MEANS IT TOOK 6 HOURS FOR HER TO GROOM THAT DOG. Not to mention they didn't accept my dog until an hour after her appointment was schedule. I was also concerned since grooming is meant to close up at 8:00 - how did they plan to wash/cut my dog in 1.5 hours when it took them 6 hours to do another dog?? I explained very clearly to the groomer that I wanted the body hair kept fairly long still - it just needed a trim. I mainly needed the face and butt area to be cut shorter for cleanliness. I got a call back around 8:05 saying my dog would be ready in 10 minutes. I arrived 15 minutes later and my dog was not ready - she hadn't even started on the face! So I paid up front and wandered the store while they finished (I didn't want to be in eyesight of my dog and freak her out more). When they finally wrapped up, I finally saw my dog and I was immediately concerned: 1) I have never seen her this panicked and frantic. She was squirming, scrabbling, and straining to get away. She was FULLY SHAKING/TREMLBING, which I've rarely seen her do. Her eyes and entire facial expression indicated trauma. I want to clarify: this was not the first time my dog's gone to a groomer. She's gotten dozens of haircuts/baths and this was the 3rd different business she's gone to (my problems with the previous places were incredibly minimal compared to this, I still use one of them). I literally only went to Unleashed because I'd never tried them, they're cheap, and I had a $10 coupon. Big mistake! I've picked my dog up from grooming so many times and sure she'll look a little restless or hyper, but not full-on terror the way I saw from her tonight. 2) Her haircut looked AWFUL. Despite what I requested about the body vs. face, they did seemingly the opposite! They basically gave her a buzzcut to her entire torso and legs. But they barely did her face! I now have a scary-looking dog whose body is frail and barely haired, while her face remains messy and fur falls over her eyes. Without me giving them advance notice that I was unsatisfied, my roommate, boyfriend, and roommate's girlfriend all immediately declared horror/concern when they first saw her new look. It's objectively terrible! The combination of: -awful timing/customer service/wait times -lack of listening -poor treatment of the grooming patients (as explained above, my dog has never reacted to a haircut or groomer this way) -bad grooming skills! ugly haircut! I highly recommend not getting any grooming services here. If you need to buy your dog a new kong or a leash in a pinch, whatever, you'll be fine. But if you need any type of grooming, go elsewhere! If you can afford it, I strongly recommend any Healthy Spot location. If you can't afford that, I'm sure there are many other affordable grooming options that would be preferable to this level of disappointment. read more

Only focuses on dogs and cats so it makes finding what you're looking for much easier. Also has grooming and a self wash station for you to give your dog a bath. read more

Unleashed by Petco - Using the self wash, love it! - Pet Training Near Me - North Hollywood, California

SELF-DOG WASH: Tried the self-dog wash for the first time this weekend and it was totally simple and worth it! Like other reviewers have pointed out, the staff isn't much help and the baths could be cleaner, but overall I was very satisfied. Not sure where the extra towels were, but we brought our own. There's only one dryer which is unfortunate because there are 3 baths which means waiting there with a wet uncomfortable dog if someone else is using it. The baths are large and my dog is normally fidgety, but the space really helps. You can control the temp of the water which is a nice change and the dryer isn't cold air (as other self washes offer). Can't beat $10 bucks either! Ultimately, very satisfied with our experience and will be back again for bath time! read more

-2 stars for Nikki's horrible customer service! Came to get my dog groomed today and was not too pleased with the service provided by Nikki. First off, I was instructed to be here for my dogs appt at 9am, when the store actually opens at 10am. I had to wait an hour in the parking lot because I didn't feel like commuting all the way back home and back again. Second, the receipt I signed from Nikki when I dropped off my dog stated one price and when I came to pick him up, it was more than what I signed for originally. On top of that Nikki did not even provide all of the services that she said she would and was charging me for!! Nikki was extremely rude and didn't care about providing better service, about my dogs happiness or about him being comfortable. Thankfully the manager Will and another employee Dunden were extremely helpful and fixed the issue within minutes. If there were more employees like Will & Dunden, then this place would be amazing!! read more

The only good thing about this place is the price tag-- $10 self dog wash. The lack of help, direction or courteous service from their dead pan, bored employees will ensure me never to return! Seriously management?? Cute smaller store in the NoHo arts district that has the potential to be great. Went here for the inexpensive self dog wash. Received no direction, assistance or greeting (or a thank you). How would we know to get the baskets in the front and not in the self wash area? Seriously, the employees looked like we were more of a nuisance intruding on their Monday night plans. The terrible water pressure and constant water temperature changes made me rush our doggy self washes. I basically couldn't wait to get out of here!!! Also, having 1 dryer to share amongst 3 tubs is a big no no. The floors were all completely wet (hazard) and tubs were not thoroughly cleaned from previous washers. I get it, it's nothing fancy but at least make up for that in your customer service! It is def worth it to pay more at my regular local mom n pop boutique dog wash. I guess the extra $ 7 pays for decent water pressure, consistent water temperature---and a smile! read more

One of Rupert's fave stores in my neighborhood. He actually pulls us here on walks when he realizes we are drawing near. The employees are super nice and helpful, always ask nicely if they can give Rup a treat, and the prices are great. They have a huge selection of healthy, grain free food, tons of toys, outfits, fashionable leashes and collars, and they even have a dog washing station which I realized is one of the best things ever. Rupe and I tried this out a few months ago and it was WELL worth the $10 we paid to use their huge raised tub (I'm getting too old to break my back, being doubled over trying to bathe rupert in my tiny apartment bath tub), they provide you with shampoo, conditioner, brushes, and towels, as well as a raised table and blow dryer to give your pooch a glorious hair style when his bath is finished. I normally get Rupert professionally groomed for $60 so this was a great way to save a few bucks. I try to be fair and also go to my local "mom and pop" pet store as well, but when it comes to large franchise pet supply stores, Unleashed is just fantastic. Basically you're getting the prices of a huge corporation, with the customer service of a small family owned store. In fact, last Sunday I forgot that they closed at 6pm and Rupe was fresh out of his kibble. I realized this while speeding down the 170 freeway at 5:58. I called and asked if they would mind staying open a few minutes and they very graciously obliged and were super nice when I arrived. A true pup haven. read more

My local petco/groomer. I've been bringing my pup to the groomers here since we got him. He's only 9months, and these are the only groomers he's known. They are so sweet and take their time with him. The only reason I'm not giving 5 stars is cuz the cut is never really even. At first glance he looks great. But he always ends up with one side of his mustache just a smidge longer than other. There's usually a long patch somewhere around his haunches as well. I know he's a really fidgety pup, so it can't be an easy task to groom him, but that's why I pay a professional. read more

So, Unleashed is right on my block, so I failed at staying away (especially since my puppy gravitates to the store). I'm glad my dog is more patient than I am because I've started to really like this store. In fact, we ended up enrolling in a training program with Jenna after attending one of her Puppy Play Days. She was great and my dog seemed to learn a lot. Now I come in regularly and find the staff really great. Plus, I think they really love my dog. Try the self-wash stations. I always thought it was silly to pay to wash your own dog, but I realized I'm not paying to wash him, I'm paying to NOT have to clean up after. That's a great investment. read more

I'm very impressed with the service, the staff couldn't have been nicer. Today, I brought my new dog (adopted from the shelter) to Unleashed for her new leash, collar, treats & supplies. We also gave her a bath in the self serve dog bath. Since we just came from the shelter, (my new dog doesn't know me very well), Bella, one of the employees, was so sweet, she helped me bathe her, and then went and got extra towels. Bella was so kind with all of her help and advice, I truly appreciated her taking the extra care with me and my new adopted dog. This is now my new pet supply store. I will positively be back. read more

Love it! I walk over and shop there all the time with my doggie. Last time I went they had a donation wheel. $1 each spin and whatever it lands on, you get free; Bowls, food, treats, toys etc! I love the self serve wash too. Staff is always friendly and helpful read more

Unleashed by Petco - This was on the day of there grand opening. They gave goodie bags, doggie ice cream and bogo treat bar - Pet Training Near Me - North Hollywood, California

The store itself is fine. My review is on the self bathing area. Everything was okay with this except there was no hot water. Not even warm. I brought my two dogs here to bathe. A border collie and a papillon. I never turned on the cold water. I turned the hot water on all the way. It was cold. Freezing cold. Even after bathing them both the water had a small hint that there was some hot water, but it was still cold. We told the manager and he didn't say anything. Just said "ok" and walked away. My dogs were shaking they were soo cold. The cost is $12/dog. I didn't ask for the money back as that is not the point. I would still pay it at $15-$18 a dog. But don't offer a service that can get my dog sick. They obviously knew about it and don't care. There was no apology. No "were working on fixing that". Just "okay" and walked away. read more

I've been in a dozen times and I always get the help I want from the staff on the floor. Recently, I was recommended this super cool leash that had an extra handle for when the dog pulls. They also have a big section of less chemically products to use. Their food and toy section is extensive for cats and dogs. Their pricing isn't all that competitive so def. pick and choose what you buy. They have a decent size parking lot. read more

I went to this Unleased a few minutes before 7pm (not knowing that they closed at 7) to buy some cat food. A girl, one of the two people closing) had come up to use to inform us that they were closing down and that the registers would be turned off in the next 5 minutes. Not 30 seconds after this, the other guy who was closing (whose name I couldn't find out due to no name tag) came up to us to tell us we had to check out within the next minute because it was a safety issue and ended the conversation by threatening to kick us out if we weren't up at the registers within the minute. I understand the frustration of customer's staying after closing, but this kid who had glasses, dark hair, and a bowl cut was immediately rude upon approaching us and decided to threaten us before we even responded to him. I've never had such terrible customer service by any establishment. I would never want to have an employee like him working for my company. I used to buy from here all the time because I lived nearby. Needless to say I will be shopping elsewhere from now on. read more

I have been back many times since my last review but I would just like to commend ROMERO, the manager for assisting my in getting goodies together for my pets birthday. His professionalism and kindness makes it EZ to return over and over again. Thank you! read more