This was our second sale with Cripple Creek, and we will do more!…read moreThe whole experience was easy and very positive. Our rig was clean and ready to go when we brought it in, but Darrell did his normal professional inspection getting things perfect for the next owner. The paperwork was minimal to get things processed and they worked hard to find a qualified buyer. Great dealing with honest caring folks!

We recently purchased a camper from Lori and Darrell at Cripple Creek RV. Our experience was 5…read morestars from start to finish! Knowing that they are a small business we called ahead of time to schedule an appointment to view the camper we found through a third party listing. They responded almost immediately and remained very easy to get ahold of through the entire experience. They stayed a bit after hours for us to view the camper, answered all our questions, and - part of what we enjoyed the most - applied absolutely NO pressure to purchase whatsoever! Not once did we ever feel like we were being talked into a purchase. They wanted us to do what was best for our family and it was obvious! We agreed to purchase the camper on a handshake and let them know we would have to get some business in order. A couple of weeks later once all business was handled on our end we showed up for our scheduled final walk through and Darrell talked my husband and I through every inch of the camper as requested. He even generously helped my husband install a goose box attachment for no additional charge. We can't speak highly enough about Cripple Creek RV and, while we don't plan on selling or purchasing another RV anytime soon, we hope to return when the time comes. Thank you, Lori and Darrell!

Terrible service and they never return calls after sale! Salesman went missing after deal was done…read moreand doesn't answer questions.

I had my 2025 International in for warranty work, rear AC does not work. Took it in on Jan 6,…read more2026. They had to check it out and do a claim. The service person est parts in by last wk of Jan, the last week of Jan came and after not returning my calls or text messages they asked me to take the interior cover off the unit to get the part number for the unit. So I did and now he tells me that est delivery is March 6th. Terrible service. I am going to call Airstream headquarters and ask if they can help.

Sara was awesome! Service team did a great job prepping our new RV and educating us on set up and…read moremaintenance. We did a lot of searching before came here- San Antonio, Austin, New Braunfels. Their inventory, prices, and services were on point. Save yourself time and just come here first if you are looking for a new or used RV.

I traveled from Fort Worth to this store and somehow I followed a path behind their garage to where…read morethey showcase their motorhomes. I was checking out their motorhomes looking to buy. A salesperson came out asking whose truck was parked by their motorhomes and demanded it be moved.....instead of asking if I needed help. I came to buy not only one for me but one for my parents. I believe the salesman looked at me and immediately labeled me as not being able to afford one. For the incompetent and ignorant salesperson who was rude I have attached a picture of my current bank account. If there is a manager reading this you should look at your cameras on Jan 30 Blue Chevy Silverado and train your salesmen not to stereotype customers. You lost the sales of two units, a customer, and received this review. Show them respect and ask them to ask if they are being helped instead of demanding in a rude manner to move my vehicle.

I'm not one for leaving reviews but when someone truly deserves it, I believe Ron Hoover does. Our…read moreexperience was absolutely great from the sales to the services and closing. We are first time buyers and they walked us through the whole process. I want to give extra kudos to the service manager for all her help and the professionalism across the board.

Ron Hoover RV/Marine is what a RV Dealer should be. I just bought a Rockwood Mini…read moreLite from them and am very pleased with the deal I got but the customer service is beyond anything I've ever experienced at a RV dealership. My wife and I stopped in to take a look at Travel Trailer's and being experienced RVers knew exactly what we were looking for. We told Josh Piercy what we were looking for and he singled out three trailers to show us. All 3 fit exactly what we had in mind. Josh was really laid back and there absolutely no pressure on us. We left the dealership that day undecided about which trailer or whether we wanted another one at all. This Rockwood is a very well built trailer and Ron Hoover understands what makes it takes to have a safe and enjoyable camping experience. Their trailers come with Goodyear tires, dual A/C's and many other items that are "add ons" with other dealership's If you're in the market for a new RV make sure you check with Ron Hoover in Georgetown and ask for Josh.

I've used this company on several occasions over the last year both in their office and for service…read morecalls in the RV Park. They are always quick, courteous & professional!! Jack K.

I purchased a portable holding tank today. Both gentlemen in the office were helpful and pleasant…read more We had some questions about our fifth wheel landing gear and they were both knowledgeable and generous with advice.

Hey, its a tough business. We are towing large vehicle's 70 miles an hour down the Highway. Things…read moreare going to break! So far we've been with Explore USA for 3 years now with our fifth wheel. WE bring it in regularly and they take care of what we need fixed. I wish they we closer to us but other than that we have been happy with the service and we are still enjoying our RV. Keep up the good work, also Props to Able for working with us for so long. Thanks again, ready for another trip soon!! Randy H

problems continue - please avoid this dealership - please see email follow up - even to their CEO…read more I HAVE POSTED SOME EMAILS I SENT TO EVERY EXECUTIVE I CAN FIND FOR THIS COMPANY - I KNOW THEY WON'T ALLOW THIS REVIEW BUT I WILL POST EVERYWHERE I CAN UNTIL I GET A RESOLUTION ... Mr. Ferrando, I wanted to correspond with you quickly on why you need to look at a different GM for the Kyle location. \ #1 - he responded to the email with a text stating that he'd like to have the opportunity for his dealership to service us .... Shows he has no idea what his customers are dealing with because HIS DEALERSHIP IS THE PROBLEM!!!!!! Then he said he would try to find a mobile dealer to help us .. THIS SHOULD HAVE BEEN DONE 3 WEEKS AGO - I WANT IT FIXED BY THURSDAY EVENING!!!!! Otherwise - I'd like you guys to reimburse us for $1500 in lost deposits. #2 - Here's a picture of the only work they did last time it was in with replacing a panel ... it's pretty obvious that it is bubbled and not put in correctly. Good afternoon all - particulary, Mr. Ferrrando, This time I have included Vanleigh customer support so that they can see the manner in which you guys support customers of their brand since we have a Vilano. I am extremely beyond disappointed and angry in the absolute disrespect for your customers that continues and we have an RV that we have been unable to use and now for this weekend we will lose yet another $300 deposit because we can't travel. I'm also disappointed in the lack of concern shown by Joseph at getting our issues resolved. Not only do we have none of our original requests addressed with the RV from day one (water heater, replaced wall panels, etc) we still have a non-operative black water tank with the Kyle location claims to have fixed. The master toilet will not work because the blackwater tank is full and DOES NOT DRAIN .... We have tested today by filling it up and being able to visibly see it doesn't work thus means the toilet doesn't work. We also asked they fix a panel that had fallen off. I'm absolute shocked at the half A$$ manner in which is what put back up and happy to send pictures. By copy of this email - I am asking the leadership of the company who actually owns ExploreUSA to direct us to a dealership that can actually help get these things corrected - preferably by Friday so we can take an actual trip. Date: Wednesday, July 6, 2022 at 8:42 AM I understand that you are all leaders of Explore USA, so as business owners and sales executives ourselves- we are reaching out to you about the dissatisfaction with your dealership in Kyle, TX and I'm hoping you will help us find a resolution to this problem. The only good thing about our experience was the salesman we had - who I understand left the dealership today. Below you will see what I am posting on every review I can find about your dealership and would expect that you get involved to remedy our situation - especially given the ratings that I have found about your business post-purchase. STAY AWAY FROM EXPLORE USA!!! #1 - We purchased a $140K RV from this dealership and when we stopped by to see it and measure some things for additional purchases - the unit they showed us WAS NOT what we had agreed on. They tried to make us seem stupid by telling us were confused but it was not even the same interior color. Because of the salesman (whom we really liked) we agreed to move forward (of course - they already had our cash) but they made concessions - most of which they had not followed up on. #2 - We were asked to come at a certain time for delivery of the unit (a 2 hour drive) and when we arrived - we waited over an hour only to find out that the RV was barely even started and would not be ready. In fact - some of their agreement could not be done for days or weeks and they would arrange for a local dealer to do it for us .... It's been weeks and that's not even been scheduled. One panel was completely bubbled and needed to be replaced but we haven't heard a word about that. #3 - On our first trip - walls fell out, plugs didn't work, black and gray water didn't drain, etc. We had quite a list of broken things on a brand new RV. We tried to avoid working with them and went directly to Vanleigh (who has been AWESOME) but ended up having to go back to the dealer. They were supposed to fix onsite because of our distance but had it over a week and when told to pick up - most things are stil not corrected but all we get is complete and total BS and attitude from the service manager and dealer manager.

These folks know how to run a business. They were always available for questions, even the ones…read morethey likely went over when checking out there 32 ft. Lux RV. We had a great time traveling to see family and were able to host family over for cards and games. The RV was meticulous and came equipped with everything we requested. This was a tester for our family, we were unsure if we wanted to buy an RV this year or not. Well, these guys made it so easy we will be RV more often, but why buy when these guys make it a breeze. No need to store, clean, maintain or carry insurance not to mention the cost. We will just lease it from these guys. Thanks so much for making a long road trip very pleasant. It might be good to note that we spent about a week trying to book with two other companies, who would just not respond. Their websites said they would reply within 24 hours. The only response we ever got from one is they charged our credit card $3500.00 without confirming the reservation. Absolutely a nightmare, you can call me directly if you want names, I am not willing to post on a public site. Oh, and by the way, we were leaving on Thursday and Tuesday is when we finally reached out to American Dream Vacation. We put in an online request and within 30 minutes we had received a text letting us know the RV we were inquiring about was already taken. But sent us two other options within that next text. He asked that we call so we could get things squared away and it was like 9 pm or so. We did secure a Beautiful RV and the rest is smooth sailing. David & Kelly Thate 512-750-5777

DO NOT RENT AN RV FROM THEM! This company is the absolute worst! They should have never let our RV…read moreon the road. Two of the windows on the RV literally fell onto the roadway which we were traveling. They tried to blame us for the windows falling out!!! WTF Below is the full list of issues we had with the RV: - When we left Austin the glass window fell out on bedroom window onto the roadway - On our way back to Austin, we lost a second window on the dining slide out onto the roadway - Air conditioner not working in main room, E4 error code - 24/7 support not available, voicemail box full. - Roadside assistance said they couldn't help us with any of the problems - 7' broken wood board on slideout, fell and almost hit daughter in the head - The gauge on the freshwater tank doesn't work so can't tell if there's any water or not. Only discovered on the 3rd day the tank was full of water - Water fill hose leaking at connection, spraying water all over. We couldn't use the camp site water because of issue. - Hot water doesn't work on kitchen faucet - Back up camera not working - Various windows/mechanisms broken and taped on outside with shipping tape - Broken screen door handle - No key for outside storage locks - Leg on Queen bed is loose/broken - Door on bedroom doesn't stay closed or latch - Window shade in bedroom is broken - Right rear view mirror very loose - Kitchen drawers won't stay set - Slide out panel controls are reverse - Check engine light was on the whole trip. I called immediately after picking up the RV and was told it had to do with the catalytic converter

They were able to get my RV repairs done more quickly than expected and there was no mess after the…read morerepairs were made. I definitely recommend them for RV work.

What a great experience. Byron was efficient, knowledgeable, honest and a real pleasure to work…read morewith. We drove from Arizona to Texas, over a 1000 miles each way to pick up our Trailmanor 2720QS. Well worth the time and effort. Thank you Byron for the wonderful buying experience.