One of the dirtbags that works here opened up my package, stole the contents of it, and taped it back up.

Tracy is amazing. This woman has amazing customer service skills. I came to pick up my package and she was extremely helpful and to top it off sweet. I wish I had people like her working for me. read more

Doesn't even worse 1 , online showing they close at 8 pm and when you go there they close at 2 pm , they even don't care to respect customers and change their working hours , no one replies to phones very bad customer service read more

The hours of operation has changed since 6/30/21. They should have updated it online.. now I have to wait 2 hrs until 7pm in order to pick up my package... read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

I needed a large painting shipped. I had driven everywhere and no one could accommodate my shipment. Juan at UPS changed that for me. He went above and beyond to help me. He had a sense of urgency and assisted me during the whole process. I'm very thankful for Juan and his staff members Don & Luis as they expedited my painting in a safe and timely manner. I definitely recommend this location to everyone! read more

Greatest Delivery service on this planet, my son has been employed by UPS for 20 years and the only place UPS has a problem with is rat infested Chino Hills, that place is a DUMP. He tells me drivers purposely skip deliveries in Chino Hills due to all the Meth Heads wandering the streets and the gang infested streets. Sucks to be you in you live in Chino Hills. Hahaha. Love you UPS read more

Lazy people. Always send packages to wrong address. When you go they take forever to find 1 package due to how unorganized it is. And pretend to fix addressing issues. Ive worked at a mail center. I get it can get tedious. But there's nothing hard about the job. Their just lazy read more

Lisa and Isaac were so patient and helpful with sending family treasures and framed art to my brother in New York!

I normally don't buy much stuff online but I got a smoking deal buying direct from Levis with a 30% discount. Anyway, I wasn't aware that my package required a signature and I missed the fine print when finalizing my purchase. It got me off guard that UPS requires this unlike in the past, my packages far and in between would be left at house. I guess with the rise of "porch thiefs", both retailer and shipper has taken a loss on replacing merchandise. So, I get this sticky note from UPS that a delivery was attempted but no one was available to sign for package at 12:30 pm. The font is so small on this sticky note, I had to get a flashlight to read extra fine print. Called the 800 # to see if I could reroute to a UPS store and it carried a fee of 5 or 6 dollars. I made arrangement to hold item at my corresponding customer center in Ontario that also serves as a main distribution to and from utilizing Ontario International Airport across the street. The arrangement was all done online and got my confirmation to pick up next business day. The center closes at 6pm and I personally think it's a little too early but oh well, who am I to complain about business hours. Hardly anyone in line with a fast moving process unlike the other competitor that is purple. I notice that have selfserve counter to mark your parcels and sell very limited items unlike a UPS store. You get the bare essentials and no more. Present your ID and be on your way, that easy. I can't say much about shipping, that's a whole different approach. Open half day on Saturday till 1pm. Pura vida :)^ read more

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my package 1ZW0375VYW13074465 its now 7 days late, its been sitting there for the past 7 days FUCK YOU UPS read more

If I could give this place a 0 I would. Came here today for there crappy 4 hours they are open for only to not get the package because even though it was for my mother she needed to be there which she couldn't because of their shitty hours. Everyone works during that time. This all started when UPS apparently made an attempt to deliver my package(which they did not) and then automatically switched it to be picked up. After going in after all of that the one guy that already has bad reviews on here then tells me we can come back during their 1 hour slot they are apparently open from 7pm-8pm. We arrived at 7:15 only for all of the lights off, and no one around. I NEVER write reviews especially bad ones but I am SO frustrated with UPS. For a company who apparently claims to have the best customer care, fails miserably. So for those who ever have to use this place avoid it at all costs, and definitely don't try to go for their will call hours. read more

Really bad service had to receive package on may 28 to my house ( they didnt even attempt, i was waiting for package) nothing this is friday may 28 For Tuesday They reroute my package my local CVS UPS stated it was closed when it was actually opened I called for pick up next day instead to not go through the hassle I go Wednesday Apparently not there Next day not there Supposedly it was still at airport?? When they had to be held at this location Since a few days ago.. Customer service had to help me out to open a case Friday i tried to pick up still not there I call customer service they help out again and got called back that the package was at this location now and guaranteed to be there since been a hassle for a week by then 2 hours pass by but im long gone I called this location if it was ok if my wife picks it up We live same house Same address They said yes no problem My wife gets there provided tracking number n her ID and staff started being rude to her over this package they didn't want to give her my package Staff was really rude that they wouldn't give up the package They wanted more proof Good thing my wife had my card passport Apparently to them that wasnt enough My birth certificate Our insurance and registration All just to get our package Wow people good thing my wife had all that in handy or else They will.make you suffer and waste your time more than anything read more

Horrible service they have 5 people upfront just waiting there trying to do as littile as possible the Karen up front and her co workers we're looking for excuses not to ship my package first they said it was to long wich it was half the maximum size then they complained about weight when the package was less than 50 lbs then they complained about with I just got my package and took it to a regular ups store and they ship it with no complaints so to the Karen's that work up front at the ups hub go screw yourselves lol read more

Paid extra for Saturday delivery by 12pm, the website still says on time and in transit, called ups customer service multiple times and spoke to a supervisor all telling me my package will be delivered on Saturday....it's now Sunday and they're close until Monday. Worst part is that the package was a large bundle of my brand new Christmas album we recorded...the album release party was Sunday. UPS is garbage. read more

UPS Customer Center - Check out the time on my phone...paid extra for Saturday delivery...it's now Sunday. - Shipping Centers Near Me - Ontario, California

Wow!!! Called 4 times!!! They lie, are rude and are lazy. When I called because they said I refused package, and they were sending it back Amazon (was not even home), they tried to claim it exploded and they had purple Dye everywhere.... HMMM.... This was a dog collar, talk about trying to lie your way out of a situation!! Then the supervisor for the driver hung up on me because I was irate, even more after she lied to me. Are you stupid? Like the driver? Really... Bad Form. USE FED EX. UPS IS A JOKE!! read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

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I had a bearded dragon sent overnight shipping. UPS failed to deliver the package by the guaranteed day and time and then left the dragon in their warehouse over the weekend. I tried calling every customer service number and you cannot talk to a live person. The dragon is likely dead and UPS does not care. Worst company and horrible customer service!!!! read more

Not sure why I'm writing this review ups manager really don't take these complaints serious, there should be better quality control over their, that's probably why prime is taking over the industry and I'm sure fed-ex is right behind them don't use ups not reliable and will not deliver.... Would give a 0 but not an option they tried to deliver a package to my home I was not there so they decided on their own to send the package back to the sender with out holding it for a day or two the driver left me a note on my door that it will be at the ups store by my house but that didn't happen and that was not the case they lied ... read more

My package was delivered to the UPS hub in Ontario, CA this morning about 12 a.m., they said it has to be delivered to the Cerritos Delivery Center about 30 miles from them. The reason they gave for not being able to deliver to Cerritos today was bad whether condition they had experienced from Kentucky to Ontario. We are not having bad enough whether to prevent travel. I am located a little under 30 miles from Cerritos, so what is the problem?? I paid for 3 day delivery, first day of shipment was Friday, 22nd., now they said I can't get my package until Friday 29th! That is 5 days which doesn't even include Sunday or Thanksgiving! Had I known the company I made a purchase with was using UPS I would not have ordered through them. read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

Went to pick up an item I had held at the UPS customer center. Very friendly efficient staff. Great convenient parking for customers. I was in and out within minutes. read more

horrible and liars they cant even deliver a package on time and then they lie about it like that will make it better!!! read more

They get one star because that's the lowest I could give up UPS drivers was supposed to deliver a package and did not but it's funny cuz on the tracking he indicated that he tried to attend in the funny thing is I have them on film. On the video shows that he goes to the back of his truck and goes there for 10 minutes and gets back in his truck and then he leaves he never gets out of the truck parcel was never deliver. so I will submit the film to the corporate office . read more

Every package for the past 2+ weeks arrives on time to the Ontario and than sits there for over a week. Two of the items were perishable food items and went bad after 2 days. It seems it's always an Ontario location issue and when you call custom care, they just read you what you can read on your own. read more

UPS Customer Center - Perishable food just sitting in Ontario and not getting delivered - Shipping Centers Near Me - Ontario, California

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Definition of insanity: Having UPS Ontario deliver the same piece of furniture since February and expecting different results. read more

UPS Customer Center - Broken table - Shipping Centers Near Me - Ontario, California

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UPS customer service is horrible!!!!! I want my pallet been there too damn long!! The lady at Fontana California location is rude!!!! She claim her nam is KIM DOESNT DO ANY TYPE OF PHONE GREETING Just pick up the phone and holds it or says yea when asked about it she hung up in my face! I gotta deal the call center in the damn Philippines!! They can't do a damn thing but repeat a damn script! Send a message and tell you someone will call in 1 hour! But then no ones calls! Then get on Twitter for help they recommend called the hub directly but won't give a number! When the only number is the 1800! Ridiculous! read more

The ups facility in Ontario needs some new management and new supervisors.they have lost 2 packages from different stores I ordered from they where expensive items and limited (as in I can't order them again) the supervisor today was very rude her employee number PZAP9PY ....I need some sort of compensation for wasting my time... having to get my refunds when I didn't loose anything read more

UPS Customer Center - This is just unacceptable - Shipping Centers Near Me - Ontario, California

Thanks UPS. Half of the tuberwares in the box were broken or damaged in some way. Horrible smh read more

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Would give it no stars if possible. There is no uniform system of delivery in place, so the representatives can say whatever they want with no repercussions, and they always do just to send you home. You can ask the same question to each employee and they will each give a different answer "oh your package hasn't a arrived yet it should come tomorrow," "actually your package says it's here, but we can't find it," and "your package is actually back in Michigan." They will also give you a phone number to directly call the place to ask about your package which seems nice, but no one has ever picked up out of all the times I've called, ever. It's also not uncommon to make the drive down just to see that they are closed on a random day for seemingly no reason at all. DO NOT REQUEST A HOLD FOR CUSTOMER PICK UP! Avoid this place at all costs. read more

They've lost my package and they want me to come back or they will deliver it when they find it.. this package requires a signature. I said I'm not leaving till I get my package. They need a quality person or a barcode system. read more

ups is not good delivery is not no time and they lose your delivery. Waited for 2 hours and ups could not find my package. I will never use UPS again. FedEx is more professional and always on time with deliveries. read more

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This is the 5th day my package is out on delivery & I don't want to go down to wait 2-3hrs waiting in line to pickup my package(s) for the fourth time. This is ridiculous. #Fedex delivers on time & they don't even have a line. read more

Stop blaming covid 19 for your terrible service! All other shipping services deliver on time. After 1 WEEK past the expected delivery date my package is still "in transit" sitting in Ontario. Customer service just tells me its out for delivery on that day but it never even leaves the warehouse. I understand a day or two lag, but over a week and STILL no update... come on. And now customer service doesn't even answer the calls just send me to their useless website. To others: Before writing another review... please go to bbb.org and file a complaint there with me. Hopefully that way they make some changes. read more

They have lost multiple packages, lied to me about it, and never owned their mistakes. All I want is the truth, and be transparent about what you're doing to improve. It's just a black hole of delivery delays and a lack of info like a fog. This company is so big they don't care about their customers anymore. read more

If I could give them - I would they had my package for 12 days playing games so I called to see what was the problem and guess what they all gave me different lies your city is in lockdown ahhh no we are not the store where you got it put a hold for pick up uhh no can't deliver because it's heavy 68 pound I was able to carry it oh you need to make a claim we lost your package I try and they said you can't do a claim until the package is not scans 3 days you can finally they delivered but the item I order was a dam dryer they broke it and made 5 dents a $500 dryer good job UPS can't even do your job right!!! This office should CLOSE!!!! Worst experience ever never again read more

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Extremely Rude, no customer service at all. Be prepared to get treated horrible and with no respect. I always pre-pay for my labels, luckily I only use this place as a drop off but somehow I still get treated with no respect at all! read more

You'll wait two hours in this line they won't have your package even if your tracking says held for pickup they'll give you a piece of paper with a number to contact them directly next time which is a runaround they don't answer the phone UPS has been the worst and I'm pretty sure alot will agree they really don't give a f*** about your package read more

This review is specifically for Deedee's customer service. She went above and beyond in helping track down my package, and followed up with me with a phone call once my package was available for pick up. Thanks again Deedee! read more

Worst company ever!!! If their UPS drivers are too lazy to deliver a package because it is to heavy or they have to walk up stairs they can just put nobody is home. That is crazy you should not have girl delivery drivers if they cannot handle their job! We are not the ones who told them to pick that as their career. I have been waiting for a package for a week and every time they supposably attempted to deliver it someone was home but yet never a knock on the door and they would say nobody's home. She didn't even leave a slip to prove she attempted to deliver it. Never use this company I would use Fed X from now on! they have lazy drivers!!! The managers are not helpful either!!! Wow really good business ethic you should all be written up!!!! The crazy part is they say o have to pick up the package because they already had too many attempts to try to deliver.. hellooo you didn't even attempt to deliver it. Then you call and complain and the managers say don't worry we will call an hour ahead and nope nobody ever called. Customer service is a joke and so are their managers. Worst company ever. You can't even contact corporate it just the call center number and if you email forget about it no help!!!! Get your stuff together peeps instead of the owner out golfing. At least the staff working in the store are friendly and helpful. read more

UPS is a joke! They ruined my sons birthday because all his gifts are rotating around on a belt and nobody has access to get them and apparently no customer service skills. I ordered my sons gifts off of amazon and they're late and NOBODY can help me. Luis was rude and incompetent. He literally told me to just go buy more toys. The shipper wasn't my choice because I will never choose ups. This site is a joke and unprofessional. read more

I was given a delivery time from 8am-8pm. They did not show up, they then said by 9pm. Still no show!! Next day I called and was given the same time slot 8am-8pm!! No call no show usually results in firings. This will be the last time I use UPS. The inconsiderate conduct is unacceptable. DESIREE -Day 3! Still no package! Same results. No call, No show! UPS is so disrespectful and incredible at being inconsiderate and unprofessional. They need to come knocking with flowers and an apology! -DESIREE read more

NO STARS! There is a reason their color is brown...they are sh*t! Had a package coming, was suppose to be delivered Wed. It was getting later and later...like 6:00. Call UPS "your package will be delivered today". Look on line for tracking info "Out for Delivery" It's 9:30 so I call again "They must be running late but it is on the truck and it will be there". Look on line again "Out for Delivery" Decide to go to bed at about 11:00. Next morning get up and go on line. It no longer shows "Out for Delivery" now it says "Destination Scan" What the heck is that. Call UPS, I find out "Destination Scan" means they have lost the package. The package is not small...it is a pool... and weighs 100 lbs. How can you lose a pool? Got a call from UPS on Friday. Your package is here at Ontario. "Great I'll come pick it up". Well we don't know where it is. What the heck???...you know my package is there but you don't know where it is??? What kind of twisted logic is that. Still don't have my package and I assume they don't know where it is. I have a suspicion some UPS Driver is swimming in my pool. This is not the first time UPS has lost my package. I could go on and on but the point is - USE FEDEX! Never have a problem with them. read more