I have a package with trawith 2nd day air, that should arrived on Dec 1st. 2016. I received email message by UPS on Dec 1st, said the package is on the way to deliver and will be on time. I waited whole day until 10pm, the package did not arrived. And I received another email said it's been re-schedule to deliver on Dec 2nd. I call and spoke with UPS supervisor on 10am Dec 2nd 2016, the supervisor told me my item is on the delivery truck, and will be deliver by end of the day. And I waited til 11pm again. Still no show. I then call the UPS support again and spoken with another supervisor again, and he told me that maybe the had too many package to deliver and can not make it to my house again. And ask me to call 1st thing in the morning again to get my package. I call on 8 am Dec 3rd to arrange pick up for my package again, but they told me that the package was loaded to the delivery truck and are not able to allow me to pick up, but guarantee will be deliver on Dec 3rd 2016 end of the day, but he also want me to call at 2 pm if the package have not arrived. And so I did, however, this time the supervisor's Manager Nickie told me that the packages are not in the truck, but sticker somewhere in the pile with thousands of other unsorted packages. And I can not go pick up the package, because they can not find it. I do not know why they can not tell the truth at beginning at 1st place, so We do not have to wait everyday for 3 days waiting, and continue laying each time I call to check tracking statues, I paid 2nd day air shipping, and the package should arrive on time. Not 7 days after. And a corporation this size should not laying to the customers. This is unacceptable behavior on a company this size. I even got a call from their manager told me not to goto their office trying to pick up my item, and threaten to call police if I go there and make a fiesta on trying to get my package. Bottom line, UPS is worse then USPS in handling mistake, laying to their customers, and bullies around like bandit. read more

Stay away from this place especially when shipping liquids , your going to waste your time here. Bought motor oil on amazon and needed to return it for a refund. They did not want to accept my package period!! Started asking me all kinds of questions on the contents inside that they had to call the hazmat team . Dude it's a Amazon prepaid shipping label , I'm just following Amazon's instructions to get my refund. Last time I step foot on this dump. That they are too good to accept, even Amazon packages that give them jobs and their paychecks read more

If it was possible to give this specific location a 0 to half a star, I would. For such a big company, you would think they would be more diligent on customer service. I'll summarize this story - the postal annex where I normally have our packages delivered was closed today (our UPS package was supposed to come in today). I called UPS and requested that we pick up our package at the warehouse facility where we would typically pick up missed packages. Now, it's Christmas Eve. So, had we been told there was no way to do this, I would have dropped the topic and purchased a supplemental present for the person who was supposed to be receiving the UPS package. But no. The first agent said he requested the Ontario facility to contact me as soon as the driver got back to the facility. He said I should receive a phone call within an hour. An hour passed. No phone call. I called UPS again - the second agent said she sees the notes from the first agent and to not worry, just continue to wait for a call within an hour (this is hour # 2). Here goes another hour. No call. I called UPS again - this third agent said the UPS facility already attempted to deliver the package today and it won't be re-delivered until next Tuesday, Dec. 27th (ummmm). So again, I reiterate the same thing I told the second agent. At first, this third agent tried to tell me that the FIRST agent never put notes. I told her the second agent I spoke to saw everything from the inital notes. All of a sudden, she can now see the magical notes. But this time, this third agent tells me the UPS facility in Ontario is now closed and she's not sure why no one called. I mean, no sympathy or even any implication that she tried to see what could have happened. I'm sure you can see where this is going. Which is a complete circle. From the looks of the other reviews on this location, they're pretty notorious for these miscommunications. It's very upsetting that they do not try to rectify these issues but instead, let it go. One thing about this is that if it was a 'whatever' present for someone, or if it was just for a friend, I could easily pass it off and tell this friend that his/her package is on its way and we just didn't get it on time. However, this present is for my boyfriend's mom, whose husband (bf's father) just passed this year. The present, which is the UPS package, was a pendant with my bf's father's fingerprint on it. read more

So on May 24, 2016, one of your drivers smashed their truck into our roof, we all came out of our house, your driver looked at us, and drove away in a hurry. I immediately contacted the UPS HQ which contacted you guys to contact us. You did manage to call me three days after the accident, informed me to email you pictures, and I never heard back from you guys for a whole week. I emailed UPS HQ back and had them tell you to contact me again, you told me that one of your workers, JOANNE, who was supposedly handling this case went on vacation for a week and was going to contact me again. Why she didn't transfer this issue to a different worker to handle it is beyond me. Anyways, it's been four fucking months since then and we still haven't heard back. We, of course, got our roof fixed eventually because HOA was hounding us to get our roof fixed or else we would get fined so we paid with our own money but we shouldn't have had to pay for your negligence as this wasn't something we were responsible for. I have tried to get into contact with you guys numerous times but I have received no response back for months. You have been incredibly unprofessional and I expect to be contacted by someone from your company to get this issue resolved and reimburse us for the damages. UPDATE: 10/24/16 Are you guys fucking kidding me??? You really damaged my roof again? This time, you guys really fucked up by leaving the scene yet again and not leaving a note of what happened. We have eye witnesses this time and your driver actually talked to the children who were playing on the street at the time. The damages are worse this time and you are not escaping from this a second time. The police have already documented what happened for a second time and you guys will be seeing us very soon. read more

UPS Customer Center - Thanks for smashing into our roof and running away. We have tried to contact you guys but have heard no word back since then. - Shipping Centers Near Me - Ontario, California

If I could, there would be NO stars. For a while, have had some issues with delivery. For the majority, resolved and not that big of a deal. That was until tonight, of all times, why this package, my heart is broken. Two weeks ago, I had a vet come to my home to lay my nearly 16yr old dog to rest. He was taken for cremation after we said our goodbyes. His ashes were to come to us today but never arrived. A little while ago, a man knocked on my door. Our ashes that were to be delivered, was found by him in the middle of the street. It had been hit by a car, possibly multiple times as the box had been opened. When this man found our package and realized what it was, he called the cemetery, they told him to return it to them. Instead, he brought it to my door, along with the envelope that had fallen out of the box. Luckily the ashes and ceramic paw print was packed so well that they were unharmed. If it were at all possible, I would certainly request any other delivery provider than UPS!!!! Update: As I was finishing this review, received a call from the Pet Cemetery. Even worse is the UPS driver LOST this package Friday evening, he kept getting the run around and is to call a supervisor tomorrow on WHO'S package was lost and results of there investigation. So, this is why my app never indicated my package being delivered. Called today, 10/25/16, to UPS at the number the pet cemetery gave me, for a supervisor. He's not in today, funny how that is. If I do not have to use UPS again, I will be a VERY happy person!! Filed complaint online at UPS website, Response: sorry your package was found in the street. Really, that's it. BS of a company, will not use if AT ALL possible, even if I have to buy elsewhere. Disgusting!! read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

See all

Not very friendly staff Also: their facility for the customer center is absolutely horrible. Run down, they don't care about appearance at all. Boxes everywhere. read more

UPS is the most incompetent Logistics Company. I am surprised that Fed Ex has not put them out of business. Got the run around at Spruce Street in Riverside, CA on Wednesday from the counter bozos on a small quantity of an alcohol containing sample. We are talking about less than 1 ounce of methyl alcohol. Contacted their Haz Mat people in KY and received an e-mail. The e-mail contained a reference number and Limited Quantity Exemption Decal. Followed all the directions to the Letter. Went to Ontario, CA Depot and received the same BS. I brought a copy of the Haz Mat e-mail and the counter person called Haz Mat and confirned They accepted the package. Checked it last night and it is on an indefinite Haz Mat irregularity hold. Many calls to Haz Mat and Customer Service no where. They are holding my package hostage. I will never deal with them again. I suggest everyone use Fed Ex and save yourself aggravation and time. UPS does not care about their Customers. I would give them a negative number if I could. They are a joke. read more

I would give 10 negative stars if I could. I have been waiting for a small incredibly important package that was due to be delivered on Wednesday the 1st. Everyday it has been bumped to the next day. Now it is the 6th. I called and asked to have them just leave it at the facility and I will pick it up. The phone call service said the local office would call to confirm if it would be available tonight or tomorrow to pick up at the office. The ontario office called 1 hour later and said "oh no, if it goes to the office it will take days because they are so backed up and won't be able to find it" it is supposedly on the truck to be delivered today, here I wait 10 pm and no delivery! This is ridiculous. The management team is horrific to have such a pathetic delivery system. Either hire more people or get better management to direct this operation! Do not use UPS Absolutely unreliable read more

I had a really good experience here today. I hadn't checked their hours before I drove over there, but they still were kind and helpful. They let me know what options I had to save money. One man even remembered me, even though I haven't been there for more than 2 years. The best part was that they all were sweet to my Basset Hound, and he loved the attention! They made my day. :) read more

The driver's excuse for not delivering my package? Ready....drum roll please! United States was on the address twice. I advised the customer service rep that I can understand if a robot drone was delivering the package but not a human being. There is only one United States on earth!! It sounded like the driver wanted to go home early and this was a great excuse. Now, I have to pickup the package at the Ontario location. I cant wait to see what kind of drama awaits me there.... I feel that the U.S. Postal service delivers way better service. read more

Worst customer service center. Worst company ever. I choose to pay my extra money to USPS. At least my package get delivered. 800 customer service: get the hint. When I said I'll pick it up in person. Means. I can not take off work & sit at home while your driver maybe show up during the suposely redeliver during your time schedule . Stop trying to tell me to go online. What good will that do? Are you going to deliver it on my time frame? No huh? So shut up & do what I ask? read more

UPS Customer Center - Over 30min waiting with no one at the counter. Line to the door. Avoid this company at all cost - Shipping Centers Near Me - Ontario, California

See all

Bought a package from an online vendor who's based here in Los Angeles. I paid extra for 3-day ground service - package was supposed to arrive Thursday, but it's now 9 AM on Saturday and UPS is still no-where to be seen, despite being reassured over the phone at 10 AM and 6 PM yesterday that my package would arrive. I'm currently without a car, but nevertheless could have walked across the county to pick up the thing from the vendor myself in half the time that UPS is taking. They had one job, but they literally could not deliver. read more

Mr. Martin and Mrs. Jenn they are so unprofessional they hung up the phone twice and the gives you false solutions. Because they said they fix your package and they are not. When you call again to the office they pretend to help you once again and it doesn't happens. We believed in this company and they don't even care about customer service. People should be aware and care about their jobs because there's a 1000 people trying to find a job with this pandemic situation. While Martin and Jenn are sitting spending time doing nothing for other people. read more

My experience my be anomaly, because I think UPS has excellent business plan and customer service. The place was easy to find since the UPS flag was flying high in front of the Center. I walked in and I was next in line. I went to see the rep and he found my package quickly in his computer. I went to take a seat and waited for my package to arrive. While I was waiting for my package, I saw UPS imployees who came in and acknowledge the costumers waiting in line and told them that they will soon be helped. This was very incouraging because most businesses will have employees past by customers without their acknowledgement. Great customer service. But it wasn't all good. First, it took almost an hour to locate my package. During that I was not a happy customer and I guess the supervisor noticed. The supervisor went up to me to calm me down, I guess. I guess she was new because she made several mistakes: 01. She did not get an status update on my package before she spoke with me. 02. she said that " they don't know where my package is" 03. and her reason for #02 is because UPS handles tons of packages. Unacceptable! UPS is better than this. So, because of my experience, I was late coming back from my lunch hour and a little less respect for UPS. read more

Bad customer service! I had a time sensitive delivery were the driver refused to get out of the truck and had me pick up at service center where my package was detained. Shame on you UPS. read more

This company is horrible. Stay as far away as possible. Packages will not be delivered and you will get the run around regarding your package. Been dealing with them for a week regarding a package only for them to state that I refused to accept the package when they NEVER attempted to deliver it to me in the first place. Why would I refuse to accept a package that I've been waiting a week for delivery? UPS has horrible services, if you're a business utilizing them to deliver your packages be warned that your package may never be delivered to the recipient. Even called them SEVERAL times just to get the run around, horrible customer service. read more

delivered my package at 10 pm, of course it was stolen. I called ups they said oh well we can deliver that late if we need to. the worst part is it was a surepost package so they were supposed to give it to my post office and USPS was meant to deliver it the next day, because these idiots didn't hand it off it was delivered a day early at 10:17 pm and didn't update it in the system so I received no notification of an early delivery. read more

I wish I could give them negative stars it's been 6 times they've scanned my item and countless times I've called they say they will give me a call back but like always nothing and they say that Cyber Monday is the reason why they have so many packages but that was like 2 weeks ago and also that no later than today I'll receive my package but yet I see them pass my house literally 4 times and all I see is the both drivers in the truck having a conversation not even focusing on what there actually suppose to do and that's simply delivering packages. Next time I know I rather pay more but for fed ex but I'll have the peace of mind I will be getting my package on time and not getting all these types of lies from customer support. read more

UPS Customer Center - As you can see they are uncapable of doing the simplest task of delivering a package they've scanned my item 6 times and still waiting - Shipping Centers Near Me - Ontario, California

See all

I had a package that required signature, but wasn't at home to pick it up. I left a note asking them to hold for will call. When the tracker showed the package back here, I decided to pick it up. If you are in the same boat, they have same day will call available from 8-9pm. They also offered me the possibility of second delivery if the driver had time and was still in area. Turns out he didn't but they gave me a call to let me know that he didn't make it. I think that's more than I expected from any package delivery place, so major props! read more

If I could rate a 0, I would. UPS disappointed me by promising my package to be received on Friday, January 2, 2015 (paid 2-day Air shipping) and it is now Monday 3:45pm and still no package. When I called into customer service on Monday, I was advised they could not place a hold on my package because there was a modification to my mailing address. The modification was me providing my gate access code on Saturday as to avoid delays (even though it was already a day late). It's so ridiculous how miscommunication within such a big corporation and with technology today, I am going through this crap. Going forward, I will use fed-ex and pay the additional charges. That's what is get for trying to save a buck. read more

Every issue I have with delayed deliveries, it's guaranteed to be with UPS. I was supposed to receive my replacement for my note 7 and once it was received in Ontario, which is where I live, they shipped it out to Hawaii...lol really of course it was then shipped back out to Ca but now I am delayed to receive it, I will be out of town this week so looks like I wont be able to gety replacement for a week. I work in the final mile delivery industry and if we did this our customer service team usually notifies their customer, of course UPS is so big they fail to care about the customers experience, they suck!!!! read more

UPS Customer Center - Shipping Centers Near Me - Ontario, California

Not as bad as some people put it, a bad experience is a bad experience and I'm not blowing off that fact, but I pick up packages here often as it some times easier for me to use their location address since I'm never home during the day. They have good days and bad days. Some of the managers try hard to be hospitable and offer good customer service. I mean the other day one of the managers was handing out bottled water to people as we wait for trucks that should be there but weren't there yet. I am not a fan of "the brown" in general but I think they try at the center and they sometimes accommodate special requests just depends on the individual staff member you come across. read more

You guys are late on my shipments again. No wonder you guys are dropping contract with amazon. I ordered a TV, it's coming late. Now I have to reschedule my installer. UPS needs to learn how to fulfill more capacity read more

Not sure if the is the correct address for UPS that delivers packages BUT...If I could give a ZERO I would. I want my previous delivery guy back in the 92505 !!! He was AWESOME !!! This new one is LAZY ! He doesnt knock or use the door bell he just put the sticky on the door and obviously leaves. What a moron ! If you can do your job right then go do something else that does not include public service for people maybe in need of something other than just Christmas gifts !!! I would not complain but this happened last month as well. This world is going down the tubes and this guy shows that the integrity of companies like UPS is going there too. Kick this guy down to toilet patrol !!! read more

It I could do zero stars I would. All around bad. Service is bad, customer service is bad, people are rude, no answers, incorrect hours, package is 4 days late and now the pick up is not even there. UPS is the worst. read more

I don't even know how this place or company is still in business. Absolute worst customer service I have ever experienced. Told me my package was delivered after going out to pick it up. Came home and package wasn't there. It was at the facility. Spent all day talking to customer service. At the end of the day.. no call back, no package, and then told me they could not send it out I had to pick it up! It amazes me how companies get away with this. Package was already couple days late from original date they said it would be out. When I asked for a cooperate number or regional I can speak with, they told me they couldn't give that information out but I will get a call back from a manager. No call back. The people at the actual facility are horrible. I will never use ups again read more

Terrible customer service. I waited at home ALL day yesterday for a package that was supposed to be delivered by 9pm. It never arrived. I got an email saying it would be delivered the next day. I called to find out what happened and she said they didn't have time. I told her I didn't have time to sit home all day again. I need a window of time that it will arrive not 8am-9pm. She told me she would email me a link that I could sign up for and track the package with a shorter window. I did that and it said delivery by 9pm. I called them back today and still can't get anything more than 9pm today. Your service SUCKS! You LIED! Amazon can tell you when their 8 stops away! You guys are lacking terribly. Catch up with the times! read more

Everything is horrible at this location. Nobody can find packages and they give you the run around. If I could, I would give them -5 stars. They give you their main line number for you to call and them not to answer!! read more

Everyone would love to get paid, but not everyone wants to work. That's how the people are here in this UPS facility. They should fire the lazy employes here. Make sure bring some magazines, or something to do while waiting, cause it takes forever! read more

There is a lot of security, so you will feel safe. Great people who handle all of your shipping needs. I have helped with there safety weeks and other health events. UPS employees worked hard, and the company recognizes it. read more

so far, plus today, had 5+ times same day will call at this location. Yes, there is that lazy fat dirty can't fit in his uniform guy. Well, what can you expect, as long as they get the job done..... read more

The driver said they attempted to drop off my package twice. But they didn't even attempt to leave it at my apartment Management Center where they have package drop off service. good job UPS you fucking suck read more

I don't know why yelp think this place is closed... It's very open! I missed the delivery for my new iPhone. I called UPS and requested that my package be sent to the service center for pickup. The girl on the phone said I'd receive a phone call within the hour to tell me when I could pick up my package. As expected, I received a phone call and was told that I could pick up my phone between 8 and 9pm. Considering it was only 10 in the morning at the time I thought that was a long wait, but that's just what I had to do. I didn't know what to expect with the service center and was dismayed but he all the bad reviews I read, so I had SUPER low expectations when I arrived. However, I was pleasantly surprised but the service I received. The parking lot was full, and there was a line of about 10 people, but I went in the center at 8pm sharp and left at 8:07 with my package. The woman that helped me was very upbeat and friendly. There was a sign that basically said, "We're sorry, but regardless of what the UPS phone service told you, we will not have your iPhone available for same day pickup until 8-9pm," which tells me that there may have been some people that didn't follow directions for the will-call process. I will not doc the UPS Customer Center for idiots that can't follow directions. read more

Just moved to Riverside. Ordered from Amazon 4 times since. 3 of those packages were delivered by UPS from this facility and 3 of them showed "delivered" but never showed up. Are the drivers/deliveryman for real? What a hot garbage area read more

I worked here 2 months ago and still haven't been paid 2 checks but got the last 3 days and my termination notice in small print on that check, because I hit my head on a box conveyor that my supervisor Steven told me to go under to push bulk in, terrible organization and supervisors, and again how do you not pay your employees some of us have things that NEED to be taken care of. read more

This UPS Customer center is HORRIBLE!! My package was supposed to get here on a Thursday, it was out for delivery and never showed up and switched back to IN TRANSIT, then it was out for delivery the following Monday and never showed up and switched back to IN TRANSIT again!! I called asking what was going on and decided to just pick up at their center. Was told they would call me within an hour never did now it's Wednesday and I'm going to their business whether it's ready or not and demanding them to give me my package read more

Leaving this review for Dede she went above and beyond! My fiancé was picking up an engagement ring and they were extremely backed up due to the covid-19 but she made sure to find the little box with my engagement ring. Thank you so much Dede we appreciate you! read more

YAY! Or maybe I'm just excited because they have will call hours from 8-9pm. I work typical office hours of 8-5 plus the damn hour commute to work and a hour and half home, so I cannot wait at home for packages. I came home to the sticky note stating my packages need signatures. I go online to figure out my options to find will call hours that they open just for pick up only!!! They call you every 30 minutes to give you the ETA on your package(s) and when you can pick them up; talk about good customer service!!! :D read more

Worse customer service ever! Does not even deserve one star!!!!!! Lost my package! Called multiple times and spoke with different people regarding my package and they say they will call back within an hour to follow up....never did. Irresponsible. read more

They are horrible last time I was there I asked to have all my packages delivered the guy behind the counter said it was all taken care of. Now here I am waisting more time picking up another package. And there website says there open on Saturday when they're not so I waisted an hr and a half of my life driving down here for nothing . What an inconvenience read more