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    US Post Office

    2.0 (132 reviews)
    Closed 9:00 am - 1:00 pm

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    Frustrating to deal with. There was a change of address mistakenly submitted for me without my knowledge or consent. I have lived in the same house for decades. For the past year, I've been dealing with credit cards not working because of the change in address, dealing with my bank's fraud department, utility bills being mailed to the wrong address, not receiving mail-in ballots because my voter registration changed, and all 3 major credit bureaus reporting an inaccurate current address. When I finally figured out what was going on, I went in to this facility to hopefully get this sorted out. The first supervisor I spoke to, Jenny, had no clue what I was talking about and took down my details and promised to be in contact. Never heard back, so I went in again on a weekday and got a different supervisor. I requested to fill out a change of address form so that I can hopefully reverse all of the changes that have been made. However, this supervisor kept denying that a change of address service would have affected the address on file at any banks because they dont divulge this information .....which is in direct contradiction to the fine print on the back of the change of address form she handed me See my picture. They are just plain clueless about how their own systems work. What a major security headache it is that a change of address could be submitted in my name without my knowledge or consent! I hope this never happens to anyone else.

    Someone literally took off the tape and took the inside contents.
    Chau T.

    My mail was returned due to insufficient postage, but when I received it, the contents were missing--it was completely empty. Since I have a locked mailbox, the only time this could have happened was between October 2, when I dropped it off at the post office, and October 11, when I received it back. There was no opportunity for an outsider to access it. When I went to the post office to investigate, the supervisor told me there was nothing they could do and suggested that the contents might have fallen out. I explained that someone had clearly opened the taped envelope and stolen the photocards inside. His response was dismissive, saying that only letters are allowed in the mail and implying that I should have made a 'smarter decision'--essentially blaming me for the theft. This kind of response is unacceptable and amounts to victim-blaming. He also claimed that photocards are not allowed in the mail, even though I've successfully mailed similar items before. To make matters worse, he said there was no way to file a formal complaint. However, I easily found the USPS complaint form online and have already submitted one.

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    11 years ago

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    12 years ago

    My camera frequently catches some of the postal carriers kick my packages. Not nice...

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    9 years ago

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    10 years ago

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    10 years ago

    That one Mexican women. Rebecca was the most helpful person clerk and had a great sense of humor. Could get a little crowded at times though

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    Page 4 of 4

    Ask the Community - US Post Office

    What are passport hours and day?

    Come in at 8:30 AM to sign up. The first time slot is at 9:20 AM and I believe the last one is at 2:40 PM.

    View All 2 Questions

    Review Highlights - US Post Office

    Even though I wasn't on the list and was told to come back, Audrey decided to take me in last minute !

    Mentioned in 8 reviews

    Read more highlights

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    US Post Office - Mailing a post card to Germany !

    US Post Office

    (107 reviews)

    The service here is fairly quick. Everyone is knowledgeable and the lines move pretty efficiently…read more The workers will answer any questions you have. The best part is that they don't rush the elderly people here. Thank you for serving our community!

    I would highly recommend anyone DON'T COME TO THIS USPS Location in TEMPLE CITY…read more I have consistently had negative experiences every time I visit the Temple City USPS Post Office. The attitude and tone of an employee named Kay have made me feel uncomfortable and unwelcome on multiple occasions. This is not the first time Kay has insisted on policies that do not appear to exist. During my most recent visit, I brought prepaid packages with shipping labels that had been created in Arcadia and attempted to drop them off at the Temple City Post Office. Kay told me that this was not allowed and instructed me to return to the Arcadia Post Office to mail the packages. To my knowledge, prepaid USPS packages can generally be dropped off at any USPS Post Office, regardless of where the label was created. It seemed as though this policy was simply made up without any legitimate basis. The way I was treated left me feeling singled out, disrespected, and discriminated against. No customer should feel uncomfortable or be given inaccurate information when using USPS services. This appears to be an ongoing issue at this location. The Temple City USPS Post Office currently has a 2.4-star rating based on more than 100 customer reviews, which suggests that many other customers have had similar experiences. I respectfully request that USPS investigate this matter, review the employee's conduct, and ensure that customers receive accurate information and professional, respectful service in the future.

    US Post Office - Priority mail the price are changed

    US Post Office

    (181 reviews)

    I visit this post office almost every day to drop off my prepaid small packages, and I've…read moreconsistently had a great experience. When it's not busy, I go to the counter to have my packages scanned and receive a printed receipt. If there's a long line, I use the self-service kiosk to print the receipt (a manager kindly showed me how to use it), then leave my package at the counter. The employees are always friendly, polite, and professional. They are patient when answering questions and consistently provide excellent customer service. One experience that really stood out was when I accidentally dropped off a package without the house number on the address label around 9:00 a.m. I realized my mistake a few hours later, and when I returned around noon, the staff was able to retrieve the package before it had been processed so I could add the missing house number. I was incredibly grateful for their kindness and willingness to help. Thank you to the entire team for your hard work and outstanding service. Your professionalism and dedication are truly appreciated.

    Every single time I have mailed an item here it NEVER shows the tracking. This is greatly…read morenegatively impacts those that sell online and customers feel like you're lying because the tracking show it's not been mailed. The 10 times that I've mailed from this location it's happened so it's not a one off. I've called and they can never explain why. My buyers have received item but tracking shows it's not mailed. I go to a further location to avoid mailing from this location

    US Post Office - Inside

    US Post Office

    (78 reviews)

    COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

    I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I…read moreasked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired.

    US Post Office - postoffices - Updated September 2026

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