At first, they sold me a car that was supposed to be brand new, but used with 4000+ miles on it. The deal was still good so I accepted but not happy with it. However, they secretly requested a 2nd loan under my name and the same car, without telling me - doesn't seem legal at all. So, I purchased a RX450h in July 2018, and got my loan through Valley Lexus with Lexus Financial Service - LFS. In August, I made my 1st payment + extra money - total of $1500. Last night, as Sep 13, I received a payment book and past-due notice from Golden 1 for my car loan, which I never signed up with. Most importantly, the payment to Golden 1 is now 10 days past-due ( even I just received it last night )!!! I was in total shock, and waited till today to call and find out what is going on. After few phone calls to both LFS and Golden 1, I surprisingly found out that I have duplicated loans from both companies for the same car!!! And they are both active and current. By 11am, I finally get to speak to the financial manager - Chris, in regards to this mess. Chris told me that because I could not have both rebate and Lexus promotional finance rate, so they have to "switch" my loan to Golden 1, and cancel my original loan with LFS. However, they bought down the rate from Golden 1 to match LFS. And, to compensate "my inconvenience", they have even made my 1st month payment to Golden 1 for me. Everything sound fair, but after few more calls to both Golden 1 and LFS, I began to realize what he said was not totally true. Indeed, after the 1st conversation, Chris just won't take my call or even return my call for the whole day. Problem 1 ...... He said to "SWITCH" my loan due the their error. However, they applied Golden 1 loan as 2nd loan, and never cancel my FLS original loan for 2 months till I found out. They have the money in this whole time. Problem 2 ..... He said that they have made my first payment to my inconvenience, and I have no need to worry about this past-due. In fact, the payment never got sent out. Since Chris won't answer my call this whole day, I finally got someone else to answer and told me that they "will" send out this payment by next Monday. Now I have to seriously worry about this past-due statement from Golden 1, because their payment won't reach on time, and my credit history will get damaged due to this mess that Valley Lexus has made to me. So, even I have already paid my car payment to FLS, I have to payment AGAIN to Golden 1 to save my own ass. What a mess. Problem 3 ..... the only conversation that I have with Chris, I asked him about the refund of my first payment to FLS. Since he said that my FLS loan will be replaced with Golden 1, I told him that I paid my 1st payment already, and I need it back. He said either FLS will refund me OR Valley Lexus will ..... he doesn't even have a clue what is supposed to be done. It clearly shows that nothing has been done for the past 2 months. Both FLS and Golden 1 agents have warned me to be careful that if dealer choose to "pay off" my balance of FLS, I will not get refund from FLS. Later today, someone else from FLS told me that my FLS loan should be cancelled, and they "should" refund me the 1st payment Since they told me different things and all the dates just don't match. I serious doubt it that they are doing what they have told me. I don't know when the FLS loan is going to be cancelled and when my $1500 refund will be sent to me. I am now paying 2 loans for just 1 car purchased. Valley Lexus only give me whole bunch of excuses, but leaving me this mess that I have to clean up myself ... They don't care about my credit score gets damaged due to their mistake ( or illegal crime behavior? ), and they don't care about my financial difficulty having to pay 2 loan payments per month ........ that's $2000 a month instead of $1000. They just don't care. I will be finding out more tomorrow, then make decision if I should take them to court or not. Think twice before buying your new car through this dealership. read more

We recently purchased our new Lexus GX 550 from this dealership, and we honestly couldn't be happier with the experience. From the moment we walked in, everyone made us feel welcome, valued, and appreciated. A huge thank you to our salesman, Jacob. He was absolutely outstanding throughout the entire process. No matter how many questions I had, he always took the time to answer them thoroughly and never once made us feel like we were a nuisance. I may not look like I have money or speak like your typical luxury car buyer, but Jacob treated us with genuine respect from the very beginning. He took us seriously, listened to what we wanted, and never tried to upsell us or pressure us into something we didn't want. What really impressed us was how knowledgeable he is. Jacob is incredibly tech-savvy and took the time to walk us through every button, feature, setting, and piece of technology on our new GX 550. He didn't just hand us the keys and send us on our way--he made sure we actually understood how to use everything the vehicle has to offer. He's truly the Swiss Army knife of this dealership. If you want a stress-free, honest, and informative car-buying experience, ask for Jacob. I can't recommend him enough. We also want to recognize Rick, the sales manager. He went out of his way to make us feel important and welcomed. He introduced us to his team and made us feel like we were becoming part of the Lexus family, not just another sale. That personal touch meant a lot to us and played a big part in our decision to bring our business here. We normally buy our vehicles and have them serviced at our local Lexus dealership in Sacramento. However, after the incredible customer service and overall experience we received here, we've decided we'll be bringing our GX 550 back to this dealership for all of its maintenance as well. That's how impressed we were. Rick, if you're reading this--give Jacob a raise! He absolutely deserves it. Because of the way he treated us, he has already earned our business for our next vehicle purchase in the next three years. We won't even consider working with anyone else. Thank you to Jacob, Rick, and the entire team for making this one of the best car-buying experiences we've ever had. It's rare to find people who genuinely care about their customers the way this team does, and it did not go unnoticed. We highly recommend this dealership to anyone looking for exceptional customer service, honesty, and a team that makes you feel like family. read more

Went in to see what car buying options were available but didn't intend to purchase. Talked to a salesman, Nathan was his name, (OUTSTANDING... Ask for him if you go!!!!) he explained every small stupid question I had, and was very patient with me throughout the whole process. We found a perfect car for me and I thought there was no way I would be able to afford it or qualify for financing. He helped me through the quick process of applying for credit, and we crossed our fingers. He truly fought in my corner to get me a phenomenal deal... MUCH better than I had even hoped for! I signed the papers very quickly and they washed/waxed/vacuumed my brand new baby while I was waiting. THEN, they didn't just wash their hands of me...a great young man named Garrett took almost an hour going over every detail of the car with me and programmed my phone into the car so I wouldn't have to read the manual and do it myself! They continued to help me even after the sale, they didn't just ignore me. I LOVED the water and cookies and the bathrooms are gorgeous! I never really thought I'd ever be a Lexus owner, let alone a brand new Lexus owner!!! But now I am so proud of my new car I'm telling everyone I know to to try Valley Lexus... they'll take care of you and find you a crazy deal!!!! Go see Nathan and Garrett!!!! Thank you both very much! Suzanne read more

Not wanting to waste time talking to uncaring sales people or otherwise, I called the dealership to get a feel of customer service. I found myself talking to a person who identified himself as Eddie, sales manager. I asked him several questions about the vehicle that I was interested in purchasing. He took the time to answer the questions and provided the information that I requested. Four days later I showed up with my wife at the dealership and within a couple of minutes I was asked if I needed assistance by a gentleman who identified himself as Eddie K, sales consultant. He took the time to explain just about every feature in the vehicle that I was interested in buying, He was knowledgeable and friendly, we went for a test drive where we were able to actually experience the features of the vehicle. My wife and I were very impressed on how nice we were being treated that we decided that we were going to buy that day instead of continuing to browse the different luxury vehicles. we had already browse through the Mercedes-Benz but I did not like the way we were treated. We are now the proud owners of a fully loaded RX-350. Special thanks to Eddie M., and Eddie K. You made our buying experience a truly great one. read more

I recently purchased a vehicle from Valley Lexus, and I couldn't be happier with the experience. Mike, my salesperson, was fantastic from start to finish . He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured. He worked hard to get me a great deal, and I truly appreciated his honesty, professionalism, and attention to detail throughout the process if you're looking for a car definitely reach out to him ! What really stood out to me was when Rick, the sales manager, personally came by to introduce himself and congratulate me on my purchase. It felt genuine and showed that the dealership values its customers and takes pride in providing a great experience. The entire process was smooth, transparent, and stress-free . Buying a car can sometimes be overwhelming, but Mike and Rick made the experience enjoyable and straightforward. I highly recommend Valley Lexus to anyone looking for a car and a dealership that truly cares about its customers. Thank you, Mike, Rick, and the detailer who gave it a nice wash before I took it home ! read more

My family and I went to the Valley Lexus Dealership because of the good quality and reliability that Lexus cars give and because of the location near our home. Though they don't have the largest selection available they were very accommodating to give us a good deal on our car and on our trade in vehicle. The main reason we are writing a review is because of the great customer service that was provide, the amazing environment and to let people know that if you want to buy a car here ask for Jennifer Waddell. She was amazing, very patient (explained everything we needed to know about the car in a very simple clear manner), and best of all gave us space to think about our decision and was not pushy like the majority of car salesman. And because of the great environment we happily purchased a car there and will recommend it to all our friends. (P.S. At this Lexus dealership they like using the cliché line "Welcome to the Lexus family" but thanks to Jennifer's character of going the extra mile to help us out she truly made us feel like part of the family.) read more

My experience at Valley Lexus was incredible, and I especially want to highlight Ed Sarkis. He was amazing, knowledgeable, patient, and genuinely helpful throughout the entire process. He made everything easy for my husband and me and recommended a vehicle that turned out to be absolutely perfect for our family. Gabriela Mayo was also fantastic to work with. She was quick to respond, very organized, and made the whole process feel smooth and stress-free from start to finish. Lastly, Rick Moncreif helped us on the day we picked up our car, and he truly made it an exciting and memorable experience. He really went the extra mile to make us feel taken care of. Overall, the entire team was professional, knowledgeable, and genuinely cared about making our experience a great one. We couldn't be happier! -Sarah B. read more

I was excited to secure an allocation for my dream car -- a Lexus IS500 Final Edition -- at Valley Lexus. After placing a deposit, I was later given the out-the-door price and discovered a $5,000 markup that had never been disclosed. To my knowledge, the IS500 has not had any markups, and this additional charge was added without any prior communication. What made the experience more disappointing was that the manager showed no concern when I explained that I had not been informed of the extra $5,000. The lack of transparency and dismissive response left me questioning the dealership's practices. I would advise potential buyers to be extremely careful and ensure all pricing details are clearly documented before proceeding with any purchase at this dealership. read more

I had an amazing car-buying experience at Valley Lexus, and I couldn't be happier with my purchase! From start to finish, the entire process was smooth, professional, and stress-free. A special thank you to Broneil Barmi, my sales guy, for going above and beyond to make sure everything was taken care of. He was knowledgeable, patient, friendly, and made us feel confident throughout the entire purchase. He never made us feel pressured and truly made the experience enjoyable. The team at Valley Lexus provided excellent customer service, and I would absolutely recommend them to anyone looking for a new vehicle. If you're in the market for a Lexus, definitely ask for Broneil Barmi -- you won't be disappointed! 5 stars all around! read more

We just purchased our second used car from Valley Lexus. Our trust in the character and integrity of Manager, Dane Michals, allowed us to make this purchase from another state. We traveled from Oregon to pick up our car and had every confidence that what we were getting would be as good or better than what we were promised. Both of our buying experiences have been seamless. The staff is attentive (thank you, Tevy, for your prompt and gracious help) and the customer service is exceptional. I even received a follow up call from Dane - who was on vacation - as I left the lot that day.....Now THAT is great customer service! We will continue to refer family and friends to Valley Lexus - awesome folks! read more

My husband and I went into the dealership to buy an es 300 and Tevy Ford pulled out the GS 350 from the showroom and we drove it. It was an amazing car and we were very close to signing the papers for it. We decided to continue to look for a used GS 350 as they did not have any in stock. We ran across several dealerships in the bay area and I have to say that Tevy was an excellent sales consultant and the differerence in her professional friendly manner was apparent. We are in the market for a car for our daughter and will seriously attempt to purchase it there. I just wanted to thank Tevy for her help and let her boss know how valuable she it to that dealership. Thank you once again. read more

I recently had a truly outstanding car buying experience at Valley Lexus, and I owe it all to the incredible sales representative, Chris Alonzo. From the moment I started the process, Chris was exceptionally attentive and caring, ensuring every one of my questions was answered thoroughly and patiently. He didn't just sell me a car, he guided me through the entire journey, making what is often a stressful process an exciting and genuinely pleasant experience. Chris's dedication to customer satisfaction is one of a kind. I highly recommend Chris Alonzo for all your car buying needs at Valley Lexus he will ensure you receive the best service possible! read more

Ed from Valley Lexus lived up to Tasha T's review. He is wonderful. My husband's car all of a sudden was on the verge of dying, with a check engine light coming on and flashing. Never a good sign. Meanwhile my husband just relocated to Modesto and we are in mid-move so we don't know any reputable honest mechanics in town yet. Based on Tasha T's review we took his car into see Ed with baited breath and crossed fingers. Never, other than regular maintence have we left a lexus dealer with out a huge service bill. Ed was able to diagnose and fix our emergancy with honesty and integrity. We are so excited. Thank you, Thank you, Thank YOU! read more

I live in the Sacramento area and was a little hesitant to drive all the way out to Modesto, but they had the car we wanted listed at a great price. My husband and I took the time to drive out there and it was well worth it. We were able to get a great deal all around. We worked with David for the sales, and financing, in our past experience with purchasing a vehicle, we've always had a different person for the financing. I thought David was great and the process of having the same person as the sales rep and financing rep was very smooth. I'd go back (and plan to in the future) without hesitation. If you plan to go, ask for David!! read more

The purchase of my certified pre-owned 2008 RX 350 last month was actually my 3rd purchase from Valley Lexus in the last 4 years!! In my opinion the service just keeps getting better and my most recent purchase was simply a breeze, a breath of fresh air. I contacted Adam Terrero, told him my situation and needs, and that same day he not only found several cars for me. He also hooked me up with Eddie Kiryakous who put the deal together and got it all done in 2 hours. Eddie is one of the most gracious, accommodating and knowledgeable salespeople I have ever dealt with....... Eddie, Adam and Valley have my vote!! read more

I came to Valley Lexus in Modesto just to look around, my plan was not to purchase a new vehicle especially because of the whole COVID 19 situation. I was helped by Josh Johnson. Wow! He was so AWESOME. He was so knowledgeable, friendly, courteous, so funny, and just one of a kind. I drove out of there in a brand new Lexus and let me tell you, I love it! This place is just amazing. All of the staff was very nice and treated us beyond expectation. I highly recommend this place if you are planning on buying a new car. Once you own a Lexus, you will never look back! Josh, thank you for all of your help! read more

Valley Lexus is a wonderful place to go to. I showed up in my gym shorts and shirt, all sweaty and grimey from drifting in my little Honda and I was treated with respect and immediately hit the soda bar. When Tim Sorrick got there, I told him of the demands my wife had and that we were just minutes away from buying another vehicle. Tim's honesty, expertise and all around congeniality won the approval of my wife who is enjoying her new RX. There is only one thing better than a Lexus, and that is a Lexus sold by Tim Sorrick. read more

I recently had service done at Valley Lexus Modesto for my ES 300h, at the service department Elena Flores did an excellent job at providing for my family and me. She is caring, respectful and above all she puts her customers first. She made it feel as if I was at home at Valley Lexus. She was such a tremendous help that I stayed an hour after the servicing and talked with her the whole time. When I look for a servicer and someone to help me, she is the epitome of what it means to help others. read more

Hi, I am very impressed with the Lexus representative Tevy Ford, she is a person who is patient and works hard to meet her clients needs. I work for AAA -(Beverly Thompson), she has on many occasions help her clients through the insurance process which has made for an awesome business relationship, she really looks after her clients So go to Valley Lexus and ask for Tevy Ford, you will not be disappointed. read more