Went to buy my daughter a Jeep and was met by this old guy named Bernie. My daughter did her homework and we knew exactly the trim and the price we wanted. The very Basic Jeep costs from 25 to 27 K this guy saw an opportunity to stick it to a little girl and father that would pay anything, and started showing me the cheapest model he had A 4 cylinder model for 42k We could not believe the nerve. After this dog and pony show, my daughter showed him the price on the web and he immediately showed us a new bunch cars 6 cylinder models for only 32 k Still playing games, that he knows he lost At this point we did not want to have anything to do with this guy or this dealership. My daughter was furious, and we went to a West Valley jeep instead. This used to be a very respectable place before the new owner took over. But since he is a famous basketball player from out of state, I can see how he is not on top of what his salespeople are doing and how they are ruining a good business and good name. read more

Christian Valerio made today an unbelievable and unforgettable day for me and my spouse today! So we have been car searching for days and couldn't have been happier to stop here! From meeting all kinds of cars sales men and having many experiences from rude people to ones who didn't even help us, our experience at Russell Westbrook's was not only life changing but a memorable one. Not only did they treat us like humans but went above and beyond there limits to help me get my dream Jeep and made sure they helped me and informed me through every step! I can't wait to drive my new car but made new friends who made this day feel like family! read more

I came in here one day for a quick oil change (they offer express oil and lube service). after waiting for fifteen minutes for anyone to acknowledge my existence, i left. That was about a year ago. Then about six months ago, I tried again. Trying to avoid the same problem i made with Russell Westbrook's "express" oil and lube service i made a service appointment and came in at my appointment time. Good news! i'm first in line in the service advisor area AND I have an appointment. after the first fifteen minutes went by I asked one of the service advisors, who had been working very diligently to avoid all eye contact, if someone could help me and they said someone will be with me in a minute. Twenty minutes later, nothing. No one. Nada. Zilch. I saw that the service manager was sitting in his office. So i walked into the service manager's office and told him, i had an appointment at 10:30 a.m. and it's 11:10 a.m. and no one has helped me. At this point there were four more people standing in line behind me also wondering wth was happening. He seemed confused despite the fact he walked passed me at least four times while i was standing in line and said he would get someone to help me. I said no thanks and left. Including traveling time, time to schedule an appointment, waiting in line on both visits, i wasted at least four hours of my life. what i meant to say is Russel Westbrook CDJ, wasted four hours of my life that i'll never get back. If you want to waste your time, bring your car to Russell Westbrook CDJ. Have a nice day. read more

Worst customer service ever!!!!! The sales guys straight out said if your not buying today then I can't help you with test driving a car. Mind you I will be buying a car but, like any normal person want to test drive before commuting to buy. Will DEFIANTLY NOT be coming back. And will be letting my friends and family know to not come here as well. Worst customer service. If I can give a ZERO stars, I would!!!!!!!!! read more

I got my lovely Jeep Wrangler from this dealership and I've loved the car ever since; however, the salesman (Luigi) and his associate (Bindi) lied to me about how I had the option to postpone the first lease payment to 45 days instead of 30 days. I could even get the car later but they reassured me that was an option knowing that I could only pay the payment in 45 days not 30. When I received my first payment, I called and complained and they said they will reimburse me for my troubles. That never happened. Now I learned that the satellite radio that came with the car is expiring as well even though they said I would have it for the duration of my lease. I never trust salesman but perhaps they could act more ethical. I am deeply disappointed! read more

NEVER buy a car from these shady people!!!!!! They LIE and MANIPULATE you just to get you to sign the deal. I've owned Jeeps my whole life and I've never been treated this way by a Jeep Dealership. They shame the Jeep name!!! They rarely answer the phones and when they do, they transfer to the wrong person and NO ONE CALLS YOU BACK. The mainline voicemail is full so after being transferred to the wrong number 10 different times, I still can't leave a message. What a disaster!!! All I needed was to transfer my loan to my own credit union...SHADI said no problem but here we are almost two weeks later and nothing emailed or faxed. NO CALLS RETURNED!!! My credit union has called over 10 times as well. The most mismanaged car dealership I've ever been to!!! What a joke!!!!! Do your jobs!!!! read more

Please listen to all the one star reviews and take your business somewhere else. Prices online are deceptive just to get you into their dealership, Bait & Switch at its finest.. I even confirmed the price before via email and made an agreement that the add-ons will be completely taken off, because I am not interested in paying some stupid paint protection or any of the other BS. So I got to the dealership 4 days later and all of the sudden the price went up by $3k and in addition there are around $4.5k in add-ons, $7.5k more than what I was told online...I explained to the sales rep (who was nice) that that's not what I agreed on so he went to get his manager and said my wife and I can wait in the managers office. Without introducing himself he gave us really bad attitude as soon as he stepped into his office and was very rude. He told us that market conditions have changed that's why they increased the price - really? In 4 days? I told them the price offered online was the price I came there for, which he eventually agreed on but he wouldn't take off the addendums even after showing him the email. His response was that we should've came in right away then... like wtf? He didn't explain the add-ons or even considered taking them off, but created a very hostile and uncomfortable atmosphere which took us nowhere. He even made us justify why we think we could get that vehicle for such a low price .. ITS BECAUSE THATS THE PRICE WE F**ING AGREED ON ONLINE. Then he said he could easily sell this car for a higher price... Oh okay that's why the car has been sitting on your lot for over 4 months? "Yea that's because of Covid-19 its different now."...sure. The whole time talking to him he was smiling mischievously into his mask and staring at my wife for whatever reason. Just a very dishonest dealership and especially disrespectful and rude customer service by the sales manager. Overall bad experience - so bad I had to write my first yelp review ever. read more

What started out as disappointment, turned into pure joy. Went with a game plan to purchase a Jeep, found out once we arrived to our 730pm appointment, the Jeep was SOLD! We initially wanted to bounce and try again another day, but the kids were hopping in and out of other vehicles, it stirred up a little excitement. We saw other Jeeps we like, just couldn't get the price we wanted. So..... then out of a line up of cars there she was... a 9 month old gem, hardly broke in.... didn't even have its 1st oil change. Michael our salesman was AMAZING! He was as excited as we were, I know it's his job, but it felt very genuine. We talked numbers, adjusted a few things and started the paperwork. Once we passed off to Kevin the "FINANCE GURU" everything fell into place. I've purchased a few cars in my lifetime, probably gonna purchase a few more. It was nice to be at a place that was engaging and willing to go the extra step to get the job done. Plus have a little 1/4 court for the kids to shoot some hoop didn't hurt either. Thanks again to Michael, Kevin and the Staff at RW CDJR. This was one of the best car purchasing experiences we have ever had. We will be back in a few years to buy another vehicle. read more

They gave me the runaround for hours. One of the worst car dealership experiences I've ever had.

Don't bring your dodge car to the service center go to another dealership if you have too , my wives car was there for 3 months (long story) but finally when we picked it up the car was filthy and inside of the car it had a horrible smell , some of the service managers are real jerks and don't care , go somewhere else! read more

Just walking into this place was bad. All the cars were super dirty and everyone walking acting busy drinking coffee and nothing was really happening. The person who drove us to the lot to check out a car was driving ridiculously crazy. I did not feel safe at all. Even having a appointment they did not have their stuff together. Place is not welcoming at all.. person who was attending to us was on the phone talking to someone else saying that they were going to help them right now. read more

July 9th 2018 11am Took my 2015 Jeep Rubicon to service advisor Terry Cordova. My jeep was not running well and had a check engine light on. Dropped off my jeep and two days later Terry told me that the oil pressure is bad and my engine needed to be taken down $1,400.00 labor and no guarantee that his was the problem if this was not the problem then it would cost more. unless it was the transmission that was still under guarantee if not I'm looking at 1,400.00 minimum. This did not sound right I took my jeep to my local mechanic and it turned out to be Camshaft position sensor 1 & 2, an issue with most jeeps with this code when registering short to ground. THIS WAS A WIRE ISSUE and any tech would know this !!! Cost me 100 bucks labor. Attention Service manager this is called robbing your customers.. check your books. last 4 of my vin 3538 and verify yourself. read more

I came in looking for a pre-owned car and my salesman, Mario didn't disappoint. Coming in with not so great credit, I was hesitant with what my monthly payments would be and what I could afford. We weighed my options and Mario was able to provide me with a car that met all my needs, great mileage, and payments that didn't hurt my wallet. Thank you again, Mario for helping me get into my new ride!! read more

They are the best! Super helpful and got me into a new hybrid Jeep wrangler. George (aka Albert), Walid, and Jay Syed are amazing! Love Josh too. read more

keep up the good work at servise department thanks to payman & jad. honestly i am still shock i got the best service you can imagine. i wish i had employees like peyman & jad. they should both get a raises. when i call if they are not around i won't take my car please hire more people like them. keep up the good work. read more

i put my truck in for a small repair, and its been there for a month, and yet nothing has changed. Every week i go and check on it they have a new thing to say. "my guy isnt here to fix it today", or "i am waiting for the part to come on monday" still hasn't come. I even asked for a loner truck because I need a truck for one of my workers. They said they can do it, but the day came and they didnt have any loner ready for me. It's just pathetic that a great basketball player owns a dealership that is that sorry. read more

ATTENTION please read. Do not purchase a vehicle from Westbrook of Van Nuys. I'm so sad to say this. We went there because it's local and it's a Westbrook dealership. I do not believe the customer service is a reflection of Mr. Westbrook. We purchased a vehicle on Sunday. Noticed that some paperwork was not in the envelope. We have called every day, starting Monday. It's now Friday. I have called more than 6 time today alone. The sales person (Nate) whom helped us has been off everyday. The finance person (Mark) has been off everyday. They both are in today. But have been busy every time we call. We have not received a call back. We spoke to a floor manager named Flor. That was Tuesday. We have heard nothing back from her. Please keep in mind that we have purchased a vehicle from them on Sunday, not even a week. No callback. Attitude when we call and complain about the service. I have been told that they are busy. That's not even close to acceptable. We have still not received a callback. At this point we are reaching out to other Dodge dealerships to help us. This has been truly one of the worst experiences we have endured. When you make a large purchase, normally the store or company is happy and goes outta the way to make sure you know it. Westbrook of Van Nuys is all about the SALE and not the customer. Again, please do not purchase from Westbrook of Van Nuys. read more

Yadira was extremely helpful and nice. Honestly she made my car buying experience amazing !

I purchased a vehicle from Russell Westbrook Chrysler Dodge a couple of days ago. I found everything the reviewers said to be true. the bait and switch, the false advertisement, rude people, the psychological torture, everything is true. But with me it went beyond that. I was expecting the bait and switch and was ready for the fight, what I did not expect was to be lied to. After a long fought battle to get the price I wanted and after waiting 3 hours+ to see the finance manager Rodrigo, I walked in with my pre approval letter from Capital one (I have excellent credit) at 4.66% interest. The finance manager Rodrigo kept telling me that Capital One had changed my interest rate to 6.5% and kept steering me towards a different lender that benefited them I'm sure and not me. Several times I asked why, and he came up with a bunch of BS excuses. In the end I relented and went with the other financing. The next morning I called Capital One to find out why they had changed my interest rate and found out they had not changed the interest rate it was still 4.6%. Conclusion, this guy Rodrigo LIED to me !! . I'm indignant at this behavior and at this point, I am pursuing all avenues legal and otherwise to correct this wrong that has been thrust upon me. How dare you LIE to people in this way !!!!! read more

I brought my Dodge Challenger in for a routine oil change. When I received my car back it was not washed and my windows were even dirtier from when I dropped it off. I also took my other car (Chevy Trailblazer) to Key Chevy down the street for an oil change the week prior. When the Chevy dealership changed my oil, I received a car wash and it was great. Not sure why this Dodge dealership does not wash the car or the windows after an oil change. All other dealerships that I have dealt with over the years have cleaned my car during an oil change. And in additon, the time prior to this oil change the dealership tried to charge me $100 for an oil change so I left and went to Jiffy Lube because I was not prepared to pay that much for an oil change. I really do not like taking my car anywhere else other than the dealership for service so for this oil change I returned to the Dodge dealership and the oil change was $50. No one there knew what I was talking about when I said they tried to charge me double the price the last time. So now I think that they were just trying to take my money that time (glad I didn't pay it). Not cool Russell Westbrook Dodge not cool man. read more

We had been looking extensively for a good used car. We found a great fit online and called to make sure that it was still available. I got the lady's name and told her we were on our way in. When we got there and asked for her, neither she nor the car were anywhere to be found. There were so few cars on the lot it was easy to check for ourselves. It's clear that the operation is not on the "up and up" so to speak. I wouldn't waste your time with this dealership. read more

This was the single worst and SHITT*EST car dealership I've ever been to. I had an appointment, got there, waited 45 minutes for anyone to help me. NO ONE was wearing masks, then some prick told me the car I wanted to test drive wasn't even on the lot and I needed to wait another 45 minutes to get it. F this place! read more

They're too focused getting profit than helping others. Sellers are rookies. I wouldn't recommend this place at all.

I just purchased my first Jeep Rubicon from this dealership. My car sales person, Michelle Y was amazing. No matter how many times I waffled back and forth between makes and models she was infinitely patient, genuinely enthusiastic about my every question and very knowledgeable for someone so young. She'd run back to the office and grab more keys & even brought others just in case I wanted to see other jeeps. Michelle never hesitated to ask her senior sales manager questions when she didn't know an answer and I never felt pressured. Both Michelle Y and Val made me feel confident about my buying experience. Rodrigo and Shadi literally bent over backwards to get me the right payment, financing AND showed genuine integrity and understanding with my financial well-being. Leaving a dealership feeling confident that you got a fantastic deal and dealing with sales people and finance managers that looked after you is priceless. Not only will I be back for the new Gladiator after a few years, I only hope I get to deal with Michelle & Val and have Rodrigo and Shadi get me out the door with the same big smile on my face! Thank you so much Russell Westbrook! read more

Car buying can be really annoying at times, The sales manager and sales rep were extremely patience with explaining all my options. They also followed up with me multiple times to earn my business. Hands down the best deal I got in over a month of looking for a Challenger. Its crazy how a couple of follow up calls can really make you feel like this dealership cares to see the customer happy! Thanks again Eduardo and Israel you guys are awesome!! read more

Arrived on Friday to see what deals were going on for a Jeep Wrangler. I had left my information prior by message and I had John contact me. He called me the same day asked me some questions, I told him exactly what I was looking for and so we set an appointment for Friday. He did an amazing job getting the exact vehicle I want it. He made it so easy and he had so much patience with us. He gave it his 100% to make sure I got the car I want it. Thank You John! I totally look forward to work with you again in the future and I highly recommend him. read more

Hayk & Sona: This location is the best Scott Whiting the sales man who helped me pick up the best truck ever is a awesome professional. I didn't feel like I'm buying a car because the way he was running around trying to get me the best deal and explaining me the differences between each truck would only be done by a person who loves cars and loves what he does for living.not pressured to buy at all. The whole team gave me a great customer service and gave me the best deal out there. They stayed out late until 12 midnight to close the deal but they still washed the truck got me a full tank gas. Enrique Pellegrini the sales manager and rest of the guys are awesome. Definitely go to this location specially for 4x4 trucks they got great selection pick the color and drive. Thank you again guys read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Purchased our daughters first car from John the Internet Manager. We were able to schedule a time to test drive and then sign papers. The car was extremely clean inside and out, our daughter is in love with her Kia! John answered all our questions and was extremely helpful, when we are ready buy our son his first car, we know where we will go. read more

Car buying made simple. Nice helpful people that go above and beyond to exceed the customers expectations. A breathe of fresh air having a dealer that not only says they care about my experience but then delivers on that promise. Ask for Dustin Lawler the General Manager, he was honest and transparent with everything. Even the service department is easy to deal with. I recommend all my friends to Russell Westbrook CDJR. read more

Came in to look for a challenger and got surprised with extra charges they don't mention on the ad. I think it's for lowjack and some tire charges which come up to almost 3k extra. They should be upfront about the price in the ad . The salesperson Jessy was cool though and wasn't overly aggressive . read more

When I bought a car here, my credit was ran 4 times without my approval. I had 4 hard inquires on my credit report that I didn't find out about until later . When I asked them why it was ran so much they had no response and told me they would let me speak to a manager and never put me in contact with someone. If you want your credit report to dramatically drop because of these people, buy a car from them. read more

Finally got a call from Michelle because of my one star review after two months of trying to contact anyone to remove the maintenence package. NEVER GET THE MAINTENANCE PACKAGE. Was told I would get a call back but like always didn't recieve a call back . This dealership only wants to make a quick buck and doesn't care about their customers. read more

I leased a Jeep Grand Cherokee Limited yesterday and Dustin the general sales manager hooked me up with an amazing deal such a great person gave me the bottom line price no going back and forth like them other guys he even gave me his cell number in case needed anything else what a great guy will be coming back here for all my automotive needs thank you guys Will definitely recommend you guys read more

Before you come here and waste your time you have to think a million times. I called them for a dodge charger purple color and at first they said they dont have it and later that day i get a text that they located one for me and gave me an appointment to come see it and make the contract. When I go there i was surprised with knowing that they actually sold it in the morning which was okay no problem and I was also interested in the grand Cherokee that the lease deal on it is actually 309 a month and I believe 3k or 4k due at signing we test drove it and we liked it so we came down to the numbers and not so surprisingly the due at signing went up to 5k and the monthly payment also went to $520+ and the worst part is that when you talk to them they promise you with prices and they would tell you "what do you want to pay" and then they reply with " yes, we can work out something" So they just wasted 2 hours drive and 1 hour negotiating and came up with nothing not close at all to their promising deals read more

Very great sevice as soon as walking in . Very friendly and helpful. Julie Wang is the best sales person in the building . She was very helpful through the purchase . Got things done very quick and easy . Rodrigo the sales manager also helped a lot with financing and great service from him . Definitely recommend looking for them both. Thanks for the best buying experience . Highly recommend you come check out their inventory a lot of options and great prices . read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I recently purchased a vehicle from Russell Westbrook. Bought a Jeep Compass 2018 Limited Edition. Loved the car. After two weeks of purchased I noticed a noise coming from the back of the vehicle. Took it in to get it checked up. Robert was my consultant. They ended up changing a rear driver side wheel bearing. After the service was done the clunk noise was still present. Took it in the second time for service only to get disrespected by Robert. He was apparently unhappy that he had to stay in longer hours to take care of me he was very rude and unprofessional. Spoke to the Service Manager Roy about it. Left the car for the second time. They ended up changing the rear driver side strut mount and strut. Came by to pick up my vehicle only to have the same issue. At this point the car has been in and out of the shop for 3 weeks. Tried to leave it there the next day but they wouldn't approve to give me a loaner. I had to call FCA so they could approve it. Came by to drop off my vehicle to jump into yet another loaner. Roy gave me the keys we do the usual inspection of the vehicle/ miles/ Gas. I turn on the car and I notice on of the tires was very low on PSI. It even had the symbol in the tachometer. I let Roy know and he shrugged his shoulders as if it's my problem. Like saying "Well just put some damn air in it". Whatever I leave since it's not that hard to do and I honestly didn't want to be in that dealer any longer I put air on the tire. Forward to next morning only to find the loaner car with a flat. Drove to the nearest gas station put air in it and left to work. Get outta work only to find it in the same condition I look closer and I hear a big hiss coming from the tire. Noticed a big nail on the tire. At this point I'm pissed off drove straight to dealer. Roy is nowhere to be found. Finally this gentleman helps me out. He tells me theirs no vehicles available. As I'm taking to him this other costumer drives by service and drops off this Wrangler that happens to be a loaner. The service advisor tell me "The only vehicle we have is that wrangler, I specifically tell him I'll take it just please let me know when you have other vehicles ready so I can swap it out since I have a kid and a pregnant wife. He said sure just stop by in a few days I'll have one available for you. PERFECT! Forward two days later my wife take it in to exchange it only for the same person to tell her. "I don't know who you are and I've never spoken to your husband". She finally gets directed to Roy the Service Manager swaps the car. Week later Finally get my car. Only to find out the JEEP SPECIALIST that flew in didn't find the noise and nothing was done to my vehicle. So the car has been mis diagnosed twice been in the shop for a month only to get car back with the same noise. Im filling a former complaint with this dealer. They've been nothing but rude and unprofessional. Never have I been treated like this after buying a brand new car. PLEASE Take your business elsewhere. Don't waste your time here. read more

We needed our 2015 Jeep Grand Cherokee serviced, and we didn't want to go to the dealership from where we bought it from. That's a whole the other review, but we had a terrible experience and I wanted to start a new relationship with a new Jeep dealer. We brought in our Jeep for an oil change, tire rotation, and a few other small items we wanted looked at. We were checked in within 15 minutes, they listened to all my issues I wanted addressed (big and small), and set us up in a rental/loaner car. We were going back and forth about when to bring the Jeep in, and Ken, the service manager, was very helpful throughout my back and forth with questions and appointment setting. I wanted to make sure we would have a rental so we weren't without a car, needed to know if our issues would be covered under warranty, and needed to know this would all be completed promptly. Ken reassured me on everything, and when it came down to it, everything we wanted to be fixed or repaired was! The only thing is that our front driver's side seat is still making an annoying squeaking sound. We were very impressed with the communication the service technician had with us as well. He called to update us when the Jeep would take longer than expected, which we appreciated. I am happy to say that I found our new home for all of our Jeep needs! We will be going back for our next service. Just wanted to write a review to share our experience and say thank you! read more

This place is so the best spot to buy a car. The guys are so nice and helpful. Mario was the absolute best!! So cool. So nice. Made it really easy and fun. And Rodrigo definitely worked to get us the best rates possible. Love this place. Love these guys! read more

Please read all the other reviews on this dealership before purchasing a car there. Pricing is never the same as advertised. Always a game these guys play, nothing has changed... read more

Just purchased a new Grand Cherokee from Erick Cardenas. Super friendly staff, comfortable negotiations. Sales Manager (Al Kutakh) and GM (Eric Van Ace) made the entire process great! And Finance Mgr (Gloria Chan) explained all the details concisely, making sure I understood my obligations. She also was very patient answering my questions...no heavy pressure to buy additional services/coverages; just clearly explained my options. This type of service is what I expected when I traveled from San Diego to Van Nuys! The added attention and their commitment to QUALITY service makes the difference and made the travel ABSOLUTELY worth it! I would recommend them to my family although I like Al too much to make him suffer with my mom. read more