Worst dealership ever. Alex K and the people working there have been extremely uncommunicative and unhelpful in dealing with very routine customer service issues. DO NOT BRING YOUR VEHICLE HERE! read more

I just bought a Dodge Challenger thanks to Amir the sales guy who by the way is an excellent, straight forward honest dude. He helped me out and gave me advise on this vehicle witch I totally lovez. Im honestly very happy with the service I totally recommend this place. read more

I could not be happier with my vehicle or the purchase! RANA was truly amazing! Super helpful and found exactly what I was looking for. RANA & his sales manager were extremely patient with me and answered all my questions. From beginning to end ! Excellent customer service and high quality vehicles! For sure going back for future cars. read more

I purchased a brand new jeep in 2014. With in six months the brakes made a weird sound when I backed up. After spending several hundred dollars because they won't accept the brakes are defective, I still have the problem. The last time I allowed them to try and fix the problem, less than 3 months ago and at my expense, they tried to sell me an old jeep for the price of a brand new one! Horrible place to service your vehicle. What a shame! read more

Always good service. Friendly, honest and quick. Oil changes are quick, even without an appointment. Today, I had an oil change and service and Moe, service advisor, was great. Happy customer! read more

This place is the worse dealership possible. We came here to purchase a vehicle and they were trying to get us the best deal possible. We worked with the first gentleman named Josh who was extremely helpful and was ready and willing to help push for the car that I wanted to purchase for my Husband. We waited until the following day to make the purchase since it was getting late. We came back the next day to sign all the paperwork and get the deal, but Josh was unavailable. So they sent us to a salesman named John and he was difficult to work with because he kept putting us to the side and wouldn't give us his time of day until finally we had to ask one of the managers to try to set us up with someone else. They still sent us to John and he was so pushy on the deal that we didn't feel comfortable having to make it since we had all 3 of our kids with us waiting in the car with my mother in law and finally he pushed a deal at around midnight close to 1am. After all that fiasco, we receive a phone call from John weeks later letting us know that there had been a mistake on the contract and they would like us to come back again to re-do the contract because of an error they made on their end and we said no to them because they made the mistake and they need to correct it themselves since we've already spent enough time at the dealership as it is and now they want to drag us all back again including my mother in law since she was part of the deal too and what did they offer to do for us..they offered to pay for our gas..The point is that they need to understand you cannot keep mistreating your customers this way and keep making them stay late at a dealership and now keep making them come back and forth. It doesn't work that way. We have consumer rights and when you go out of your way to purchase a vehicle from a company and they make mistakes it's not suppose to be the consumer's job to make sure they come back and spend more of their time to correct the dealership's mistake. This is on them and we will take this matter to court one way or another. read more

Bought my car with Daniel R. Amazing guy, definitely recommend himThe process was fast and easy, love my new dodge. They give you what you want with a very fair price They definitely work with you and make sure you leave happy Definitely recommend them I went to many different dealers but by far this was the best experience read more

Terrible place to shop for a vehicle. They marked up $4000 for nitrogen in tires, theft device, and bed liner in a truck I was looking at. Plus they increased the internet price by $2000 since the previous day. I was advised by salesman that the price was not a scam. It's a SCAM, don't buy a vehicle here unless you want to overpay. I'll never go there again and will not recommend anyone to buy a vehicle here. The rear left side was scratched and the interior had dirt and gravel in the carpet. The dealership had no pride in letting customer test drive a dirty truck. I'm not the only customer who was almost scammed out of $6000. Please avoid this place, I've had honest deals at Santa Monica Ford and Pacific Subaru in the past. Wish I could give them less than one star rating. read more

My wife and her family called to get their car service along with getting an overall check up. Dropping the car off was a hassle with the employees being incredibly rude and pushy from the start. After a couple of hours with no updates we attempted to call and were told the person who organized our servicing order left for the day before processing the order and we were repeatedly hung up on and passed around to other operators until finally a supervisor awnsered and we told them to forget the servicing and that we'll pick up the car. Even picking up the car was a hassle with the employees trying to ignore us and being rude and difficult with us. Finally after a half hour and insisting on them giving us our car back an employee finally got the keys and turns out our car was in the back of the lot and forgotten about. Needless to say me and my wife were infuriated and will never return to this location again! read more

Awesome dealership, if I can give more than a 5 star I would. Avo T is the man, if you're looking for a car, you have to go see Avo. Everyone at the dealership is very professional and respectful. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

The service department is horrible! I took my Durango in Monday (sceduled appt) for a motor mount leak I haven't even had the car a year yet. I was told they'd have to keep the car over night for diagnostic reasons. This was a huge inconvenience because I have 2 young kids and work! The warranty I'm paying for has rental car included however I was denied a rental car because it was a "dealer delay". Despite being disappointed I left the car and was told I'd hear from them 1st thing in the morning. Morning comes haven't heard anything so I call and was told my car will be available in the afternoon for pick up that they would call. Didn't hear anything in the afternoon so I called back a second time, this time I'm told they have to keep it another night and they would call me right back. I wait 2 hours with no call back, so I call back a 3rd time. I'm told my car will be ready my 5pm they will call. Once again 5pm hits and NO CALL!! So again, I call back, after being told it was too late to pick up my car because of their neglect to call me back I fought to pick it up that evening with the receptionist at the front desk. When I arrived the check engine light was on!!! I again, had to leave my car, turns out they didn't plug in an engine cord all the way. It was a horrible experience from start to finish minus the nice receptionist in the front that went above and beyond to try to help me. read more

One of the worst experiences I've had with a service department at a dealership. They kept my Grand Cherokee for 5 weeks to replace a fuel pump. Purchased a MOPAR Max Care warranty and knew the repairs were all covered, but technician still attempted charging me $1800 for repairs and said nothing was covered. Instead of taking the time to look into it further, he simply stated that it was not covered and that was that. Finally got a hold of customer relations manager after a week and multiple calls and explained situation and presented my contract with proof of purchase of the warranty. Apparently the finance dept made a clerical error and forgot to attach the warranty to my vin#. Even after all the hassle and confirming that all was covered, the technician attempted to charge me for a new battery on a vehicle I purchased 4 months ago! Was told at Time of purchase that new battery was put in by dealership prior to purchase, but that manufacturer warranty was not transferable to me for some reason. Sent me a quote for $300 and said labor to replace a battery was $195 per hour. He then tried to negotiate with me and said he would do install for $50 which I declined and told him to have the manager call me. Manager finally took care of it but zero communication the whole time and additional issues with extensions on the rental. Still have not received a record of the work completed and no call back from manager which I requested when I picked up my vehicle. Asked for contact info for GM of dealership and was told by service tech that "he doesn't have an email or direct line." I will NEVER go back to this dealership or service dept. Still waiting on my service records. Terrible communication and terrible service. Beware! read more

This is the best Jeep dealership service department that I've ever been to. I was traveling down from Northern California to visit family in Los Angeles and my Jeep Grand Cherokee suspension went out while I was on the road. So you could just imagine how I felt being away from home dealing with a broke-down car. so I reached out to Russell Westbrook's Jeep and I spoke with a gentleman by the name of Hector not only did Hector get me inside of the rental car he was able to get my vehicle back on the road in a timely fashion. I'm very pleased with my vehicle it has been over a month since I last had it serviced. I wanted to give it a little time just to test out how their mechanics were there in Russell Westbrook's Jeep. So I'm glad to report my vehicle is running at 100% And I am very thankful for you guys taking care of me while I was away from home. And of course I have to end this and sayings I think Hector deserves a raise, thank you. PS, for those of you reading this. Yes, this is Russell Westbrook's the NBA Basketball Star's Jeep! Didn't see him though maybe next time... read more

Leased a 2018 Jeep Grand Cherokee Limited. Original quote from the dealer was above my budget but I went in for a test drive. Bernie is the man, his stories were as awesome as the car. Very laid back, no pressure sales approach which I appreciate. I got a lower quote from another dealer but it wasn't the color combo I was looking for. We called Bernie and he quickly got back to us and matched the quote from the other dealer and got everything started for me over the phone. Would definitely go back to Bernie again! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Very good customer service. Didn't end up getting the car I planned but Samir was a great help.

I had to hire a lawyer to get the refund on my dodge challengers warranty. Not only that, the second check they sent me bounced!!

Thank you Manuel, you were just outstanding in getting us all the info that we need it in order to buy a new Charger and just wanted to thank you. And God Bless you. read more

Oh My Goodness!!!! I had my 2015 Jeep Cherokee serviced here and received excellent service!!! My check in was quick and easy. They had a play area for my babies. They took great care of me while my car was being repaired and then I had a quick and easy check out!!! It was actually fun working with them!!! Alex handled me personally!!! Mo made sure my babies were comfortable while we waited!!!! Gloria checked me out with a smile!!! Everyone was quick, efficient, pleasant and professional!!! I'm happy to have my car back but I look forward to seeing all of them again!!!! Heaven Hi!!!! read more

Van Nuys CDJR - Me, Gloria, Omar in the middle and the fabulous Alex in the back!!!! Thank you everyone!!!! Ya'll were great!!!! Heaven hi!!!! - Car Dealers Near Me - Van Nuys, California

Bought my 2017 Jeep Grand Cherokee Overland here December 2016. Recently got my car to be serviced this past Saturday. Came just to simply drop off my car and get a rental which took 2 hours with an appointment. I mean, what was the damn point of setting an appointment?! (This being my first jeep, of course, I would have questions and concerns about it. With the experience we we were having.. my husband and I were suspicious of the knowledge they have on the jeeps so my husband asked if my Overland was on air ride-which we already knew- the associate said it wasn't. Total give away the associate didn't know what he was talking about.I really don't think these associates are very knowledgeable about any of the cars they have.) Picked up my car 3 days later (Wednesday) at around 7pm only to find a scratch and a ding on my fender. Pointed out the scratch when I first saw my car and the associate basically insinuated that we were even since I also put a scratch on the rental which I didn't. I was in total shock after he said that. He then asked to come back the next day. Which I wasn't up for after seeing what they had done to my car. I asked him to note the scratch and he said he would which I HIGHLY doubt he did. As far as the ding, my husband noticed it the next day when the sun was out. Don't ever take your car here. It's as if they don't really give a damn about your car. The lack of professionalism is frustrating. Never coming back again. read more

Just picked up a Jeep Wrangler and really could not have been happier with the entire process, from the sale to pick-up. Sher Ghizlai greeted me as I walked in, was very polite and not pushy at all. If you're driving by the place, it really does not look like they have a lot of cars but I was mistaken. They have a ton in the back and at another lot nearby - I haven't seen so many Wranglers in one place before. Anyways, Sher showed me around and really took the time to help me find what I was looking for - certainly a different experience than what I am used to. He really took the time to show me the different trims, options, and colors - and was extremely kind and polite when I asked questions. I like to consider myself a tough negotiator but Sher, Tommy, and Joe made it all very easy - it really didn't feel like a negotiation but more of a financial conversation. Once everything was agreed to, Gloria in Finance made everything very easy - she was very helpful and professional. These folks really go the extra mile - here's an example. A day or two after I had the truck, I did not know how to turn one of the interior lights off, so what do I do - I call Sher. He diagnosed the issue quickly, got things back to normal in no time and I learned something new about my Jeep in the process. Thanks again to the team at Van Nuys CDJR! You guys are awesome! read more

Going through the main Jeep.com website, I expressed interest in a vehicle that was on the lot at this dealership. Within minutes of requesting contact, Sales Associate, Erick and I were on the phone discussing my parameters for sale, finance and downpayment. They arranged to pick me up at my home in Redondo Beach, drive me to the dealership, where I worked with Ricardo to come up with a very fair price that was within the exepctations of what I expected and what I believed was fair. Ricardo was fantastic to work with, he made sure that I understood the ins and outs of my new Jeep Grand Cherokee, and most importantly, wanted to make sure that I was happy and smiling. When it came to financing, I worked directly with Gloria who explained the terms of the finance agreement, warranty, etc. clearly and was very helpful and friendly. The professionalism at this dealership was above and beyond what I experienced anywhere else when shopping for my new car. I am grateful to the people mentioned above, and to Charlie, for being so helpful and accommodating to me. I highly recommend this dealership to anyone considering a Chrysler Dodge or Jeep automobile. read more

Just 2 weeks ago I bought my Jeep Cherokee at Van Nuys location. As soon as I was parking Sher greeted me at the door and help me choose the right car for me, he showed me all the features of different SUV's I had in mind. We did all the negociation in the play room so my daughter could be entertained while we talked, I told him what I wanted to pay a month and he did all his best to meet that amount, I ended up paying just a little more but it's all worth it (he even included 2 years of service for that price!). He was super helpful through the whole process, even waited for me to come back to feed my daughter and pick up my other daughter from preschool. After all the transaction was over, I had 2 cars and 2 over tired daughters with me, Sher helped me install my car seats in the new car and personally delivered my old car to my home (that was huge for me!). Jeep didn't include the privacy bar that goes in the trunk but he special ordered it and personally delivered to my home just today. I can't say how thankful I'm for his customer service, I wish there were more people providing this kind of service in a normal basis. Thank you Sher and I would definitely go back to you for my next car! BTW I LOVE my new Cherokee, it has everything that i was looking for!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I bought my car from here and I was super excited. The next week it broke down completely I left it there for weeks and they had to replace so many parts. It honestly sucks because it was my first time buying a new car... they honestly only care about selling cars but they don't care about selling a good car. I have so many problems with the car and I am constantly taking it to the dealer. Their customer service is so bad and they don't keep their word they tell you everything is under warranty but when it comes down to it they still charge you and don't hold their word. Very very disappointed. Don't buy cars from here read more

Never coming back here. The first thing I told them was that I didn't want them to run my credit and as soon as we got back from the test drive, that's the first thing they did without my permission. They wanted $3000 on top of what the asking price was because of the Theft Patrol they installed. I arrived expecting to pay one price and was given one way higher. While talking numbers, one of them said, "well maybe you should start looking for a cheaper car." During the test drive with one of the managers, he mentioned "I don't care what the price is, I don't get paid on commission so it doesn't bother me." Staying away from all Russell Westbrook dealerships after my first and last experience with them. Very shady dealership. Wouldn't go back even if they offered me the car for free. Would give 0 stars if I could. read more

Thank you Willy for the great service you provided!! I really appreciate your knowledge and honesty!!

DO NOT COME HERE! This is about the worst costumer service over ever experienced in my entire life ! My service advisor was Fabian and I had to share my experience so other people won't have to go through the same thing. A little back ground info I have multiple cars from dodge and service over the years has always been iffy but today crossed every line. I dropped my car off yesterday on a wed and he told me it wouldn't get looked at until Saturday and I said to try to aim for Friday so he said maybe but he doesn't know then I go to pick up the car today which is Thursday and he won't release the car till I pay $200 because they ended up checking the car mind you they never notified me that they would be checking the car today! I found someone to look at the car sooner so went to pick it up now I have to pay for something I didn't know was happening ? Then I got to talk to mike the manager he understood the mistake and waved the fee thank you for that BUT when I get back on the phone with Fabian he proceeds to tell me I highly advice you to never being the car here ever again to be serviced! Excuse me ? What? Who says that to a loyal costumer rude and disappointing and I hope this doesn't go unheard. I then spoke to the manager again about this he apologized and said I'm always welcome back even though I surely don't feel like I am and I hope they reach out and follow up with me about this. Extremely disappointing read more

Very disappointed. Found a Jeep we wanted on CarGurus for one price, went to dealer they had a different price and seemed to think they were doing us a favor by honoring the internet price they had posted. And then when we tried to negotiate on the price as most smart consumers do they wouldn't budge, which is fine. We were considering paying their price which was within fair market value, but when about to agree, they showed us the a document with all fees listed and the price was $2,000 higher than the CarGurus amount because we were expected to pay for an anti theft device that they put on all cars, and they said it could not be removed. This experience left us feeling like a "bait and switch" approach had been used on us. You judge for yourself if this is the kind of place you want to give your business to. read more

Very Friendly & Helpful I want to thank Mitchell Horowitz for assisting us with our vehicle purchase. We are expecting a new baby and this was our first experience purchasing an SUV. Mitchell was super helpful with showing us different cars and explaining the features of each one very patiently. We went back multiple times with my wife and the baby to test drive different cars and every time, he was very pleasant and patient. The dealership has a kids playing area and everyone is very nice. Thank you Mitchell for helping us make the right decision in a helpful and relaxed environment. read more

Purchased a Jeep Grand Cherokee last Friday, it was a quick fairly & easy process. Salesman Walid and closer Omar Esqueda were great and helped me get the deal I needed to be able to purchase my new car. Md Asaduzzaman, the finance manager explained everything I needed to know about my loan quickly and throughly, he was great. read more

I had a great experience here, I felt like I was given the VIP treatment I had Mirna, Enrique and Oscar helping me choose the perfect car. Everyone was so nice, helpful and it was just a very pleasant experience dealing with them and most importantly I love my Jeep Cherokee. Thank you guys !! :) read more

I had Jason "help" me today and i can honestly say customer service here is horrible. At least they give you a mini water bottle. Time being wasted here and no help in anything. Please do yourself a favor and find another place to shop. Will not recommend to anyone read more

I reached out to the general manager by email and phone and never got a response from either. That is highly unprofessional. I worked at a dealership for 13 years I know how the process works. For the general manager not return by calls or respond to my email is highly unprofessional. read more

Even one star is one too many. If you're looking to negotiate at all, don't come here. Their sales manager is set in stone. But if you are looking for a firm price with no room for negotiation, go ahead! read more

WARNING!!!!!! Don't come here ....they are rude and they think they are big shit ......the men that works there are total dicks ... whack ass sales men that couldn't make it I. Real dealers!!! They turn a ten thousand dollar car into 17 Thausand they throw at you .... for whack ass cars that try to sell you a add on for two thousand dollars and they try to say that's mandatory than you're payment don't add up !!! They prey on youngsters....the cars are basic ass cars!!! You're better off going to a real dealer !!!! read more

I came in with an emergency, I didn't know the tow lights needed to be TURNED ON after buying a brand new 2017 Jeep Cherokee, with a pre-wired adapter in the back. Had movers at my house waiting with a trailer.. raced here to Westbrook and Kay and Zoran hooked me up fast and got me on my move!! Special THANK YOU to Kay and Zoran for being caring and understanding. I'll always bring my Jeep here from now on. read more

Worthless dealership ever! Don't waste your time coming here, it's a scam and they don't give you the true discounts. They add on an extra $5,000 to the car (aftermarket). Bs place and bs people! Vikas, don't waste your time on commenting on my post. There is nothing you can do to recover this horrible experience. read more

First of all, if I could take back ANYTHING in my life, it would be to have never stepped foot in this place... to start off, after we purchased the vehicle, we left their lot with a flat tire, we turned around to get it fixed but they told us nothing was wrong and they put air in the tire, so then we left with our NEWBORN baby. The next day it was flat again, and we come to find out there was a nail in our tire... so your telling me they were that lazy to not address the tire situation and would have rather not only RISKED MY LIFE, but my NEWBORNS LIFE? they also wanted us to pay for the tire... secondly when we bought the car, part of the deal was a spare tire was to be included, back floor mats, and a detail of the car, however it's been over a month since we received the tire and the mat and we cannot get a hold of ANYONE at this damn place! We got a phone call saying our tire was ready so we took it in to get the tire, floor mat and the detailing of the car, we dropped the car off at 10am...5pm rolls around and we have no clue the status of the vehicle so I had to call them.. come to find out they didn't even have the damn tire they promised us and didn't even detail the car! Why the hell did I drive an hour and a half in traffic if they didn't have anything???? After that, enough was enough and I wanted to flat cancel our deal.. then once we threatened to get rid of the damn car, we finally got ahold of the manager ( mind u for over a month we were being passed around from the receptionist to the sales department to the floor managers and so on)!!! This was a complete joke and a waste of our time ESPECIALLY WITH OUR NEWBORN! If anyone has kids they know how hard it is traveling with a 3 week old! Anyways now that I wasted even more time yelping this damn place, I hope no one buys from here honestly the fact that they sold us an unsafe vehicle in the first place was there one and only chance to ever get business from us again. Also REZA the floor manager misinforms customers and will lie about anything *****PSA: there $1500 security anti theft up-charge is an OPTION! Don't let them fool u into paying for their addition And not something you wanted on the vehicle! read more

The typical problem when you call and want to talk to a sales mgr - Sales people just don't want to give-up their chance to be involved. I asked 3 times politely; got the typical salesperson run-around! Of course, I thanked her for her time; then, hung-up. Find something that Chevy makes; and, contact Rydell in Northridge - I've been buying cars from them for nearly 20 years - First class; straight-shooters! read more

These foo's have too many recalls , on top of that they never pick up the service desk phone. Avoid all dealerships on Van Nuys blvd heard they all do the same from friends that have purchased on this block. I got my charger in San Fernando but too far to get my recalls serviced so I come here cause it's down the st but I always have to go in store and can't ever seem to get some1 on the phone. Def don't avoid the 1 star reviews they real n legit , this place is crap. read more

I have no idea how this dealership sells any vehicles. I was in yesterday, I looked at and test drove a car. The salesperson told me it would take awhile to give me the numbers because they were very busy. We decided that I would get an e-mail with several different options soon after I left. I'm still waiting. I really liked the car and if the numbers worked out, I might have done the deal. I can't buy a car if I don't know what it costs. Since then I've e-mailed and called and I can't get anyone to respond. It truly was a waste of time. I've never had this experience at any other dealership. read more