Had a great experience coming to the dealership today! We had the pleasure of working with Seyed and we got straight to the point. I told him what I wanted to pay for a 2016 Rubicon and he made it happen. Great customer service with a great price. The dealership also gave us a great price on our trade in. I would definitely use Sayed when coming to this dealership, great guy. read more

Unreal Experience at this dealership. I went in to get an SRT Durango and got Alex as my salesperson. We picked the car and started to work the deal and he brought in his finance manager (Andy). They both looked over the deal and told me truthfully that they cant make it happen. I told them another dealer was willing to do it (which was true) and they told me that the other dealer is going to switch it up when I get there. I left on good terms and went to the other dealership. They did switch the terms and wouldn't even come close to the deal I was getting at Russell Westbrook. I bailed from there, called Alex and he played zero games! Told Me that the car and the deal are both still available and didn't take advantage of the situation. I got there and we finished and we ended at a certain payment for the lease after my down payment. When I went into the finance office to sign, the finance manager (Justin) told me that he was able to get my payment down $25.00 lower because my pay off was less than I told them it was. That was insanely cool because he could have marked up the price of the car to make up the difference but he didn't. These guys are seriously unreal, lots of good character and ethics at this dealership. I Won't waste time looking anywhere else in the future for any cars they carry. All around, this experience could not have been any better. On a side note, I felt so compelled to write this review because after all that they did to make sure I had a good and fair experience at their dealership, they not once asked me to write them a review. At the other dealership, they guy was trying to make it a condition for the purchase. Again, I cant recommend them enough.....Now if you will excuse me, I have 470hp burning a hole in my right foot, time for a drive! read more

Jaden Alda helped me out. He was awesome! Very helpful and so easy to work with. I have gone to two other dealerships and I didn't like the service. Jaden made me feel like at home and got me a great deal on my Ram 1500. I will definitely recommend him and the dealership to friends and family. read more

They do not have the clients best interest in mind. They seriously want to screw you over here. The desk manager absolutely sucked. Was completely rude. Will definitely not recommend this dealer for first time buyers. read more

Excellent service from the man Robert Pane! He ensured my time there be with ease and complete transparency. Car was brought in Friday and picked up Tues with everything up to par. If you want a great experience here, I suggest you look for Rob Pane! He really invests himself in your issue. Thanks everyone else too lol read more

I was blessed to be paired with Willy Alkady when i walked in. he is hands down the best auto dealer ive ever dealt with. he was extremely knowledgeable, kind, patient, and the best part of all was that he fought for me to get the right and proper deal I deserved. Nothing but class and respect to Willy and the rest of the staff there. Without Willy I would not have made the deal. read more

Went to go pick up my 2015 Jeep Wrangler rubicon after sitting at the dealership and not being fixed. Had a problem with my dash flickering and lighting up like a Christmas tree. I had a video and pictures of the problem and DTC codes and they still told me I have to bring the vehicle in when the problem is happening. Today I picked up my car and while I was checking my vehicle to make sure they did what they did and that I had no damage on it, I opened my engine bay and I saw that my purge valve was dangling, the clips where broken on it. The mechanic came to check the vehicle and he blamed me and started laughing at my face and acting all buddy buddy with me. He also said the clips don't matter it's not an important piece, I'm sure If this was his vehicle he would have done the same thing. If I'm not mistaken his name is Jim, Jim I'm sorry but I am not your "BUDDY". He walked away thinking I was done talking to him and I told him where are you going you need to fix this, he turned around and walked back and stop about an inch or 2 inches away from my face as if he was about to fight me. When I went to go talk to the service manager Roy he didn't seem too happy either to see me and to speak with me. I'm surprised this dealership is still open after all this is going on. I hope the dealer and CORPORATE is reading this yelp review and trying to teach there employees how to respect their customers. I hope everyone stays away from this dealership! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Last week I was helping my sister car shop because her janky Toyota was finally giving out. I had always had a appreciation for american built cars so I took her here to expand her options. John (or Johnny) helped us. He was very helpful and funny, which made the car-buying experience awesome. If she decides to go American, we will definitely be back, mang. read more

What started out as a very bad experience has proven to be a very positive experience. I must say walking in to purchase a car has always been an unpleasant experience. This all change when after working with the staff and becoming very agitated a gentleman named Eric Van Ace, General Manager came up to me to introduce himself and asked how it was going. The moment I told him there were some issues he got involved calmly and solved all problems, even going beyond my expectations. I highly recommend using this dealership and please say hello to Eric when you are there. read more

Good service/Good guy Terry has been my service adviser for the last 2 years. He has always been very helpful and lets me know when a discount is available. He also gets my car back as promised. I recommend Terry highly read more

Just leased TWO Chrysler 200's from Van Nuys CDJR. The experience was flawless, Marcos Perez and his staff did an excellent job. Great deal on two cars, no haggle! read more

Almost had a TERRIBLE experience buying a used car but thanks to Stacey Lalone, Joe Najar and the team at Van Nuys CDJR I ended up getting the car I wanted at an amazing price! Not to delve into too many details, I was almost screwed over by the Fiat dealership just down the street. Stacey and the rest of the team swooped in, making it clear their first priority was and is customer satisfaction. They were very hands on without being pushy or persistent and in the end I feel secure and positive with my purchase. I would recommend this dealership to anyone looking for a fair and honest car buying experience. read more

Went to Van Nuys Jeep to trade and buy 2 cars. Worked with Stacy Lalone. My experience was 5 Star. Stacy took care of everything for me and was super helpful in all my transactions. She is a true professional as were all the people i worked with throughout the transactions. I highly recommend Van Nuys Jeep if you need a car. read more

I recently purchased a 2015 Durango R/T mainly due to sales rep Ricardo Cerezo. He treated me and my family with the outmost respect and courtesy since day one. I had gone to get info on Durango's about a month before my purchase, and Ricardo was very respectful by not overwhelming me with calls or emails but as i had told him id be ready to purchase at a certain time he patiently waited. As i went back he went above and beyond to make sure i had the best deal possible for my purchase. All in all if it wasn't for Ricardo i probably would not have made my purchase here as i had a issue with one other employee there regarding my deal, but rather not get into that as it will take away from Ricardo's excellent service. If anyone plans to visit this dealership i highly recommend to make an appointment with Mr. Cerezo, without a doubt he is the person to see to get not only the best deal but the best service possible. Thank you Ricardo! read more

I went to ask what I need to get a new car,at the begging some blonde gay he was cool with me,he was showing me all of this cars and we were going to test drive one,but he ask me that if I was going to buy it and I said that I don't if I qualify he took me inside and then he brought me has manager and said that I need 5000 down payment and since I didn't have that money right now he didn't let me test drive the car . Worst costumer service ever it may me feel bad ,I wouldn't recommend it to anyone read more

I want to start off by saying if your searching for a car, you must visit Van Nuys Chrysler Dodge Jeep Ram and ask for Israel El'Shaddai. He was extremely helpful throughout the process, he's actually on your side when it comes down to negotiating prices. I had gone to three other Dodge dealers and had no luck so i decided to try out this one. I thought to myself I'm going to be heading home soon with no car again, but Israel said he could help me get that car i wanted and he did. They gave me one hella of deal, so if your searching for a new or used car don't hesitate to ask for him i promise you won't regret it, and yes he did go out of his way to make us feel like we were VIP's!!!! read more

This Jeep dealership is the best in town! It has been around since I was a kid. This past Saturday I purchased a Jeep compass with a high altitude package from this dealership. I couldn't be happier with my purchase. Originally, I had considered purchasing a Chevy and decided to go across the street to the Jeep dealership to look at their cars. I never left the Jeep dealership. Bernie was the salesman who helped me. He was absolutely fantastic, knowledgeable, straight to the point and showed me exactly what I was looking for. Bernie and his team were not pushy while I was making my decision. He was Honest the entire time and there were no hidden costs. The finance team was also very helpful. I would definitely by another Jeep from here. THANK YOU Bernie and everyone at this Jeep Dealership! read more

This place is simply awesome, from the moment we walked in till the end of process everything was handled in a super professional manner. Sher Ghilzai was our sales representative. We honestly did not even expect we'd drive away in a car that day, but Sher made it happen for us. 5 Stars! Thank You guys, it was one of the best experience while buying a car period! read more

My experience at this dealership was wonderful very helpful people trying to get you into a car with the best interest rate. Everyone that works there is very patient and will answer all your questions. read more

I went to get my dodge caravan fixed for the rear quarter vent window switch. Which they said will take 3 hrs but took the whole day from 8-4pm. Second before I left the I had ask how much for changing the transmission fluid and air filter they gave me the price not knowing that the price was not included the labor to think they should explain this to you? When I picked up my car that is the only time I found out of the labor charges. I had no choice but to pay ridiculous amount will never ever go back there customer service sucks read more

I haven't bought a car from a dealer in 15 years - I usually handle everything online and avoid the "car dealer games." But the wife wanted a Jeep and I couldn't find what I wanted through an online broker and didn't want to wait to order a car, so I came here. Gil Tutone helped us find the right car at a decent price and I'm still happy 10 days later! Thoroughly appreciate Gil's professionalism. I told him I was not going to sit in Finance and have them grind me for an extra 20 bucks for undercoating or what not. They had me in and out, I got everything I wanted, no hassles and no drama. read more

Great Team Effort!!! Special, Shout out to Dustin, Tony Q, and Bernie.. After Shopping Auto Nation (Stay Away at all Cost), I knew this was the place to go They all were Professional and listen to what I wanted and made it happen.... 1 Stop Shop... Thank for everything Guys!!!!! read more

Had a real good experience. I had Sergio help me out and I was able to get the prices I was looking for. I can honestly made that man work for the deal. He's not scared to fight for you to get you in the vehicle you want. He went back and forth with the managers to get the payments APR and all the extras I wanted. Thanks man read more

Van Nuys CDJR - New toy from Van Nuys Jeep - Car Dealers Near Me - Van Nuys, California

Seyed helped me as soon as i walked in and was very friendly and answered all my questions and helped me choose the right car for me that fit my budget. All employees were just as nice! Seyed took the time to work out best prices for the car i wanted and he was very patient the whole time!. I will definitely recommend my friends and family to buy a car here! THANKS FOR THE GREAT CAR BUYING EXPERIENCE! read more

So glad to have Sergio Cortes helped us with our new 2016 Jeep Grand Cherokee purchase. Going to a car dealership is always intimidating as you can almost know what to expect from a car salesman. Our experience with Sergio is nothing but pleasant and we felt his sincerity throughout the process and even after the purchase. Highly recommend Sergio to anyone looking to buying a new car! read more

My salesman was Francisco Palacio and he was wonderful. He took his time to show me everything about the car I wanted until I was satisfied. He was patient and he truly cared. He kept in touch by text to make sure I was still happy. Very grateful to him read more

I've taken my car here twice and both times it was a disaster. The first time they told me it would take a few hours and ended up taking all day. The extra time wasn't the problem, it was that I called 5 times to ask where my car was and no one would call me back. I made the mistake of going back a second time today. They made my appointment for the wrong day (they made it for July 3rd, the day I called to make it for the 8th) and offered no apology or solution. I will not be returning. read more

Do yourself a favor, go to ANY OTHER DEALERSHIP. This place will not sell you a car for the advertised sale price. Visited 3 times (my mistake going back) attempting to purchase a Jeep Wrangler. Very specific, called ahead, they knew which one I wanted to see. They never know where their cars are, had to drive to two other lots, walk around in the sun for a half hour searching for the cars. First attempt, on a Wrangler that was advertised at a deep discount, they mysteriously lost the keys, and had to order new ones which would take two weeks. Okay, willing to wait, wanted the numbers, salesman only gave me verbal numbers, and an extremely high payment, never told me how he got there. I'm in finance, I know what rates and payments are, he clearly did not want to sell me that car, not for the sale price. The next few days that Jeep was marked back up by $10,000. Gave the dealership another chance, called ahead spoke to someone else on another advertised Jeep, made an appointment, came in, they actually printed out numbers this time, but gave me a price that was $3,500 higher than the advertised sale price on the internet, they added "aftermarket items"? Some kind of paint spray BS? Why wouldn't that be on the internet price? No explanation. FALSE ADVERTISING. read more

This is the worst jeep dealership i've ever been to. My car had stopped working back in October, and I took it here to get fixed. I was told I would have an update on the car the next day... No one called me back, and I spent hours trying to get the right person on the phone. I was passed along from person to person getting different answers from everyone. Then when I finally got a call saying my car was done I asked what would be a good time to come get it the next day and I was told "You can't come get your car tomorrow because it's my day off". I am in need to get an oil change on my car and decided to suck it up and go back to this dealership since it's 10 min away from my house and I've left multiple messages to schedule an appointment and no one has contacted me back in 2 weeks. Don't waste your time going to this dealership for services, they are unorganized and unreliable. read more

So this dealer is advertising a Dodge Ram for $89 a month for Memorial Day. When I called down there the lady on the phone said they still had plenty of those in stock. Then when she transferred me to a sale rep the sales rep then stated they did not have any more of the $89 a month Dodge Rams. The sales rep took down my number and said he would call me back for another good deal. 5 hours later and still not call back. I was then talking amongst my friends who I found out also called this dealer about the $89 a month Dodge Ram. My friend told me the lady on the phone also told my friend they had plenty of them in stock but when transferred to a sales rep then come to find out they don't have any $89 a month Dodge rams left. If you don't have any more of these Dodge Ram for the Memorial Day sale you better take down your add due to false advertising and deceitful business practice. Don't call this dealer they will lie right to you!!! read more

Dont buy there..they are liers...a year ago i bought a 1500 dodge ram. They promised me $1000 ck to wrap the truck I never received it...although i tried to comunicate with them non stop. They took the comtract away. Also never received it. Stay away from those people, the best thing u can do to yourself. Dont look for the positive reviews, (mosy of them are fake) look for the negative ones and u will understand who u are dealing with. Perri read more

I just got a new Wrangler JK from Bindhi at this dealership. He was very helpful, responsive, and even brought my new car to my house so I didn't have to wake my kids from their nap. He made sure to find out what I wanted so we could get the most for my money. I'm so happy I worked with him! read more

Came in the other week to get my brake light and turn signal switch fixed. Thanks to oscar who helped us out! He made our visit super quick and easy. Great service thank you. I highly recommend! read more

took my car here for a service, had an appointment which clearly didn't mean anything. I waited almost 30 mins . . and you know how it is, you wait while watching five staff members do everything except deal with customers.finally got to talk to someone, I was told I would be called at a certain time to collect the vehicle. . . no call, just crickets. . after first texting, then trying to chat on line, then calling . .leaving messages, calling again, leaving messages . . . nothing. finally reached the service guy hours after the the car was due back and the main reason for the service wasn't done. A million excuses blah blah . .overall this dealership has to rate as total crap read more

I give this place 5 stars. In my opinion this dealer is far beyond different from other dealers. I recently leased a black dodge 1500 2016. After shopping around with Chevy and gmc. I never would of tought my dream car was a dodge ram . My sales man Shahraze Ghilzai was extremely helpfull . He made sure i got the best deal. I was with my wife and son at the moment of the purchas. It was a long process but we made it happen. My 2 year old son loves this place. Down to the indore awesome basketball court. To the kids room where they have alot of toys. Couldn't get my son out the dealer even after we recived the keys to my new truck. But once again the inside basket ball court is awesome !!!! They can take as long as they need to along as my son is happy and I'm shooting hoops like russel westbrook it's all good read more

This is the worst dealership ever! I've taken my jeep to them multiple times already, and every time there has been some kind of problem. For the 4 oil changes I have had done there, not everything I asked to be done got done. They have the slowest service ever and none of the phone numbers that they have listed on the site work. I would call a number and it would hang up on me. Don't let the other reviews fool you. I am definitely never taking my jeep here again. read more

Jaden Alda . Good service good communication. Recommend buying car from him. ............................................. read more

I worked with Jaden to lease a Grand Cherokee. It was one of my first times inside a car dealership and Jaden and the staff were very informative and made the whole process very comfortable. They never forced anything and did not make me feel like I had to sign paperwork that day. He provided specific details on costs and fees, unlike other dealers that only spoke in very general terms. I came back and few days later and officially leased the vehicle. Would definitely recommend coming here to have a laid back experience and discuss financing and leasing options. read more

The first person I met was very helpful. He was(self professed) new but worked to let me see and sit in all the seats in several vehicles I wanted to check out as well as research info for me he didn't know off hand (5 stars for this guy). He then introduced me to his manager to look at financing options and see what payments may look like for a couple of the cars I was interested in. The first gentleman came back and took a bunch of my contact information so they could enter me into a file to move the process forward. Then I was introduced to a final gentleman (I forget his name but he was younger). He and the manager each asked me what it would take "to get my business today" and I explained to you get one that it would be hard since I am active duty military stationed in Japan and that I was looking to have a car set up for my family when we return to the states this summer. However, once I told him that I got the feeling that he was turned off and getting ready to b!ow me off. As he walked away, my mother who was with me so I could see how hard or easy it would be for grandparents to get in and out of our future family vehicle she saw over my shoulder the younger gentleman throw up his hands and scold the 1st (new) gentleman for something. Our assumption was that it was because he didn't want to deal with someone who didn't live in the states without a stateside address or phone number. I can respect how a sale like that would be prioritized, however he told me that he would send me the financing options (I showed them my credit report so they knew I was eligible for their best deals) despite being told initially they would print it for me to take with me back to discuss with my wife in Japan and I have still yet to receive this information about a week later. Again, I understand how they might view the extra work in feeling a car to someone who lives so far away, however how do they expect active duty military to buy a car? I have a family and this is to do as soon as I arrive back and I need a car as soon as possible which is why I'm here shopping for one 6 months in advance. Very disappointed and as a UCLA alum, would recommend Russell Westbrook take his name off this place as I would not want to be associated with it if I were him. read more

Attempted to purchase a vehicle from these guys. I have to say, if this is what buying a car is like, I don't think I ever want to buy a car. Our sales guy Edwin, was overall great. He showed us a couple of vehicles and we decided on one and we were ready to roll. The dealership is supposed to be "modern" where everything is out in the open with couches and even a basketball court. Very casual environment. No issues there until we went through financing. While waiting for our financing, I heard the credit rating of the other folks around me and that did not sit well with me. I don't particularly feel that such personal and sensitive information should be discussed let alone disclosed in the open. We were there from around 1pm on a Sunday, and the finance department after agreeing to give us a loan, came back twice penny pinching and Changing the numbers. By this time, it was around 7pm and we were infuriated when they had the audacity to ask for more. We walked out and went home, very disappointed. We thought that was the end, but our sales guy called us and said this was going to happen and that his manager was on board and to go back to the dealer the next day. We went back the following day as he said this wouldn't take very long. We were there on Monday for 2 hrs waiting yet again for anything to happen but nothing did. We got up and left again as we had to pick up our child from school. As we were walking out, our sales guy again said he would drive and deliver the vehicle with the paperwork to our home and of course, that never happened. We really need a 2nd SUV, and we even reached out to our sales person that night asking if this deal was happening, but he couldn't be bothered to even respond. The whole experience is a joke. Perhaps I'm naive, but the experience has a lot to be desired. What a waste of time. So disappointed. read more