This was seriously the best car buying experience I've ever had. Their customer service, knowledge and professionalism was above and beyond what I even expected. Specifically, Riley Oliff, Dustin Lawler, Jimmy Jauregui and Mitchell Horowitz all helped make this such an enjoyable and easy process. I've never felt so comfortable and taken care of in a situation like this. Thanks so much for everything. I am so pumped on my new 2017 Jeep Grand Cherokee!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Just bought an awesome Jeep Wrangler. Searched internet and went to numerous dealers in my area. Westbrook had the best deal. No crossover involved. Val the salesman was correct when over the phone he said they had a large selection and I would leave happy. Val took me to every Jeep I was interested in and we searched the inventory for my exact requirements. We found the lowest priced Jeep compared to other dealers and the internet. One dealer on the internet had a much better deal and I was ready to drive 70 miles to his dealership. Val got on the phone with the dealer and asked the right questions and found out it was not really a deal at all and saved me from that worthless fishing expedition. No BS. Joe in finance got me the best available deal. Joe was professional and easy to work with. First time I did not get cheated and felt good after buying a new car. I am still a Laker fan however. read more

Was a good efficiency recall/service visit, spent very little time at check in as well as pick up, had a loaner quickly available, a painless experience, Terry was efficient at getting the job done as well as keeping me informed on the turn around time for the work read more

This place is awesome! Shout out to Valentin, Roberto, and Uncle Joe who did a great job making us feel cared for and making our deal happen. They worked with what we had and we left with the vehicle we wanted. Highly recommend this place!! read more

I bought a Dodge Challenger 2016 over a month ago at Russell Westbrook Van Nuys and I have to say that it was an amazingly pleasant experience. Most of it had to do with Tarek Abu-Hajar, an incredibly patient and helpful Sales associate who made the experience of purchasing the car absolutely painless. Tarek really is to be commended for his knowledge and overall calm demanor and laidback sale pitch. My wife are planning on buying another vehicle from Tarek before the end of the year actually. PLUS Russell Westbrook Van Nuys is a really fun location with sports on big screens, great framed pictures of Russell Westbrook himself, cool coffee station AND a Basketball cage where you can shoot hoops while waiting for paperwork to be finalized. Hady in the finance department was equally helpful. read more

I went to Russell Westbrook to lease a Jeep for an employee with Avo(who was recommended by a client of mine), and I've never had a better experience at a car dealership. Avo was polite, knowledgeable, funny, attentive, realistic, and most of all : extremely humble. I would recommend anyone to see Avo who is looking for a new Jeep/Dodge/Chrysler to check out the difference. read more

Russell Westbrook has the worst customer service ever! I purchased this full-size hardtop Jeep last December. I went in with a photo of exactly what I wanted. Lifted with rims and tires. I picked the rims and tires from the website they gave me and left everything else up to them (The supposed "professionals" ). They quoted me an additional $10,000 to lift it with the rims and tires I wanted. Just two short months later in February it was making this horrific sound and they are REFUSING TO TAKE RESPONSIBILITY! We've been coming in and calling since February and now it's December and I'm still driving around like this. They're telling me that I need to purchase an additional tire kit for almost $1000. This is super shady. I had the dealership do this for a reason so that they would take responsibility but they are treating us with so much disrespect it's ridiculous. They don't call us back, they give us the runaround, and when we go in personally they are unbelievably rude! I highly do not recommend that anyone goes to this dealership. Such a rip off and the worst customer service ever! read more

We had absolutely the worst experience at this location yesterday. We called the day before and spoke with a Melvin to confirm an online price for a 2019 Jeep Wrangler before taking the time to go look at it. When we arrived for our appointment Melvin was not there so the manager had Sergio help us out. We showed Sergio the online vehicle, stock number and price we were looking for and he said he'd need to pulled it off their other lot. We waited about 30 minutes and were amazed by the awful presentation. The Jeep looked like it had been 4-wheeling; dried mud all over the tires and body. Sergio apologized and said they'd get it cleaned up for us. We questioned the tools to remove the top since they were not in the vehicle, plus the 2nd key and owner's manual were missing. They said they'd locate them while we were completing the deal. Once inside Sergio said let me get the paperwork. We waited about 10 minutes then he asked us to hold on for a few more minute because he needed to speak with his manager about the price again. What was there to discuss? The online price was in his hand. Once Sergio returned he presented us with the price which was $3,000+ more than the online price. We questioned why it was more than the online price and he said it was because we weren't financing with them (we planned to do a cash deal). We then asked to speak with his manager who told us a different reason (something to do with dealer stock and add-ons). Obviously we walked... actually drove to Ventura Crown Dodge and purchased the exact same 2019 Jeep out-the-door for $3,000+ less than these crooks wanted. read more

My car needed service and they told me to bring my car in and they will give me a loaner . In which they did . While waiting to get my loaner car I practice on my jump shot on their indoor basketball court ..sweet! read more

I have had nothing but problems at this dealership since purchasing a brand new Dodge Ram truck . I have had questions about a few of the problems that have occurred , and the service department has been very unhelpful. I certainly would not ever recommend this service department to anyone. The next time, I will purchase a Ford Truck, as the problem with my truck is ridiculous, and to be told it would be over a month wait for parts on a truck that is 3 months old is just not right read more

Honestly be aware of this place!!! what you see online for the price it's not the price when you get there they add about $3000 worth of attachments which you might not even need and they won't take them off or waive the $3000 worth of attachment. The car was suppose to be $29,850 before tax and fees but they added $3000 worth of attachments which I didn't need and they were trying to sale me the car for $39,850 before the interest rate.They also use code name to make fun of you the manager was saying to the salesman we should try to give him the Mickey Mouse interest rate or the goofy interest rate honestly when I heard that and it took me a while to figure out that they are making fun of me or trying to scam me. The only reason I came here was because my Brother bought the car here and the price sounded too good to be true. I also checked my brother contract and he got scammed the car was $26,000 before taxes and fees and the car came out to $34,500 and he didn't buy any extended warranty just the car I'm pretty sure they added the $3000 worth of attachments plus some other stuff. Don't shop here or be aware !!! read more

I have never posted a Yelp review but felt I needed to after this experience. We went to buy a Jeep Cherokee Trail Hawk on Nov. 24, 2019. The car was advertised on line for $40,789.00. When we arrived we asked about this specific car and gave them the Vin#. First they couldn't find the car. The low jack said the car was in Irvine but it was eventually found after driving to their other lots. We went back to the dealer and told them we would buy the car for the $40,789.00 which was posted on their website and on the sticker. The sales manager George came back and said I couldn't pay cash for the car and had to finance it for that price. I asked if they had a prepayment penalty if I paid it off right away. They said no so I agreed to finance the car. We filled out all of the paperwork to run my credit. Then they game back and said they didn't run my credit because they had to charge me an additional $4200.00 for some low jack system that didn't even work. I said no and to disconnect it and I would take the car. They refused to do the deal and we left very upset. It was a terrible experience. It's very unfortunate that Russell Westbrook's name is associated with this dealership. If you want to buy a Jeep go to another dealer. These guys are the worst! read more

Customer service is horrible. I had my jeep at another dealership and they were back up with a lot of cars to fix so I called Russel Westbrook Jeep and they told me that if i brought my jeep to them they would be able to look at it the next day. they asked me the problem and i told them it was a problem with the clutch. They said no problem they would find out what the issue was. A week later they still have not found out the problem. I called in to them and they gave me excuse after excuse. I explained too Fabian the only reason i took my jeep from the other dealership and brought my jeep to them was due to what i was told on the phone. He promised me that they would take take care of it and at least have an answer for me by Friday after them having the vehicle already a week. Now its Saturday and I'm calling and no one is available and they keep sending me to Voicemail. I suggest if you need to get your vehicle fixed take it to Glendale not Van Nuys. They always respond, do a great job and just all around a great dealership. I thought because Van Guys was closer I would try it out but never again. Aside from not giving them my business I will be telling my friends who referred me and writing about this on every platform I can. read more

They are the worst they had the car 10 days then called to tell us it was going to take another 10 days to get a $200.00 part. I was without the work truck for 10 days for no reason the check engine light was the issue. Use any other dealer and get better service. read more

Pablo Pinkus... man with a car salesman title, but with little knowledge about the cars he sells. He couldn't answer questions related to the car features. You are better off learning about the car from online sources or YouTube than from this guy. He spent more time talking about his girlfriends, giving unsolicited life advice, and using distraction tactics to make a sell than speaking about the actual car. Also made some offensive comments about my family and my partner. Untrustworthy. Buyer beware. read more

Horrible service these people just don't care about customer service, you take your car in for service you would pick it up with more problems !! Not to mention I had a lot of stuff stolen from the car !! Shady place NOT recommended!! read more

Great deal great customer service. So happy with my jeep. If you need a jeep you need to go to this place. Make sure you talk to Justin to get a great deal. read more

We bought a 2915 Jeep Grand Cherokee limited for this dealer yesterday. Our salesman Gil was great, very honest and personable. He answered all our questions honestly. I have giving them 3 stars because of the general manager. We asked if we could have the rims and tires from our trade in because they were black rims and my husband really likes them. We were told yes by the general manager, then he turned around and said no. The general manager going back on his word has left a bad taste in my mouth on this dealership. I don't think I will be going there for service since the general manager doesn't stand by what he says. read more

Do not come here it was the worst car buying experience I've had. I've bought cars before cash but decided to help a family build credit so I came here. First off this person thought it was okay to run my credit without me even being PRESENT, anyone at all can come in with a pic of an id and social and say a person is their family member it does not mean it's true anyone can find a wallet on the streets or come across someone else information. I don't understand how he thought it was okay to do that without my permission or my presence. the people working here are scams. The person who attended us, Jesse, was honestly so dumb I'd ask him a question about a charge and what it's for and where it come from and he kept dodging my questions he lied about the price to my face when I had the paper in my hand. I work in sales and services too so I know that I can always break down the cost for my customers and explain to them what's what. Well after he ran my credit he said I was approved and that I can pick up the car tomorrow and I said okay I'm not signing until I see the car. I came the next day to pick up the car supposedly and they tell me the car isn't here and that my approval is still pending at that point I just told the manager that I'd go somewhere else and so I left and we bought the car at a different dealer it was actually the first one we went to, they have much better customer service. This place sucks and they need to reconsider their employees or at least train them better. read more

Worst customer service I have ever received in my life. Was helped by 3 sales men who all gave different/wrong responses and kept me waiting over 2 hours. I came I prepared to purchase a car from them but have moved my business elsewhere. If you are considering a Jeep please DO NOT WASTE YOUR TIME HERE. I'm surprised there are even 3 stars reviewed here because if I could rate them without any I most definitely would. read more

Do not buy from this dealership! The "closer" was rude and others were not up front abut providing valuable information. Once they have your money, they don't want to hear from you. Good luck contacting someone to help you. There are other dealerships who have a better understanding of customer service, so look elsewhere. read more

We are so appreciate of Willy Alkady's patience with us as we chose our new car. It was a pleasure and we are so excited about our new Jeep!

Last week I was helping my sister car shop because her janky Toyota was finally giving out. I had always had a appreciation for american built cars so I took her here to expand her options. John (or Johnny) helped us. He was very helpful and funny, which made the car-buying experience awesome. If she decides to go American, we will definitely be back, mang. read more

What started out as a very bad experience has proven to be a very positive experience. I must say walking in to purchase a car has always been an unpleasant experience. This all change when after working with the staff and becoming very agitated a gentleman named Eric Van Ace, General Manager came up to me to introduce himself and asked how it was going. The moment I told him there were some issues he got involved calmly and solved all problems, even going beyond my expectations. I highly recommend using this dealership and please say hello to Eric when you are there. read more

Good service/Good guy Terry has been my service adviser for the last 2 years. He has always been very helpful and lets me know when a discount is available. He also gets my car back as promised. I recommend Terry highly read more

Just leased TWO Chrysler 200's from Van Nuys CDJR. The experience was flawless, Marcos Perez and his staff did an excellent job. Great deal on two cars, no haggle! read more

Almost had a TERRIBLE experience buying a used car but thanks to Stacey Lalone, Joe Najar and the team at Van Nuys CDJR I ended up getting the car I wanted at an amazing price! Not to delve into too many details, I was almost screwed over by the Fiat dealership just down the street. Stacey and the rest of the team swooped in, making it clear their first priority was and is customer satisfaction. They were very hands on without being pushy or persistent and in the end I feel secure and positive with my purchase. I would recommend this dealership to anyone looking for a fair and honest car buying experience. read more

Went to Van Nuys Jeep to trade and buy 2 cars. Worked with Stacy Lalone. My experience was 5 Star. Stacy took care of everything for me and was super helpful in all my transactions. She is a true professional as were all the people i worked with throughout the transactions. I highly recommend Van Nuys Jeep if you need a car. read more

I recently purchased a 2015 Durango R/T mainly due to sales rep Ricardo Cerezo. He treated me and my family with the outmost respect and courtesy since day one. I had gone to get info on Durango's about a month before my purchase, and Ricardo was very respectful by not overwhelming me with calls or emails but as i had told him id be ready to purchase at a certain time he patiently waited. As i went back he went above and beyond to make sure i had the best deal possible for my purchase. All in all if it wasn't for Ricardo i probably would not have made my purchase here as i had a issue with one other employee there regarding my deal, but rather not get into that as it will take away from Ricardo's excellent service. If anyone plans to visit this dealership i highly recommend to make an appointment with Mr. Cerezo, without a doubt he is the person to see to get not only the best deal but the best service possible. Thank you Ricardo! read more

I went to ask what I need to get a new car,at the begging some blonde gay he was cool with me,he was showing me all of this cars and we were going to test drive one,but he ask me that if I was going to buy it and I said that I don't if I qualify he took me inside and then he brought me has manager and said that I need 5000 down payment and since I didn't have that money right now he didn't let me test drive the car . Worst costumer service ever it may me feel bad ,I wouldn't recommend it to anyone read more

I want to start off by saying if your searching for a car, you must visit Van Nuys Chrysler Dodge Jeep Ram and ask for Israel El'Shaddai. He was extremely helpful throughout the process, he's actually on your side when it comes down to negotiating prices. I had gone to three other Dodge dealers and had no luck so i decided to try out this one. I thought to myself I'm going to be heading home soon with no car again, but Israel said he could help me get that car i wanted and he did. They gave me one hella of deal, so if your searching for a new or used car don't hesitate to ask for him i promise you won't regret it, and yes he did go out of his way to make us feel like we were VIP's!!!! read more

This Jeep dealership is the best in town! It has been around since I was a kid. This past Saturday I purchased a Jeep compass with a high altitude package from this dealership. I couldn't be happier with my purchase. Originally, I had considered purchasing a Chevy and decided to go across the street to the Jeep dealership to look at their cars. I never left the Jeep dealership. Bernie was the salesman who helped me. He was absolutely fantastic, knowledgeable, straight to the point and showed me exactly what I was looking for. Bernie and his team were not pushy while I was making my decision. He was Honest the entire time and there were no hidden costs. The finance team was also very helpful. I would definitely by another Jeep from here. THANK YOU Bernie and everyone at this Jeep Dealership! read more

This place is simply awesome, from the moment we walked in till the end of process everything was handled in a super professional manner. Sher Ghilzai was our sales representative. We honestly did not even expect we'd drive away in a car that day, but Sher made it happen for us. 5 Stars! Thank You guys, it was one of the best experience while buying a car period! read more

My experience at this dealership was wonderful very helpful people trying to get you into a car with the best interest rate. Everyone that works there is very patient and will answer all your questions. read more

I went to get my dodge caravan fixed for the rear quarter vent window switch. Which they said will take 3 hrs but took the whole day from 8-4pm. Second before I left the I had ask how much for changing the transmission fluid and air filter they gave me the price not knowing that the price was not included the labor to think they should explain this to you? When I picked up my car that is the only time I found out of the labor charges. I had no choice but to pay ridiculous amount will never ever go back there customer service sucks read more

I haven't bought a car from a dealer in 15 years - I usually handle everything online and avoid the "car dealer games." But the wife wanted a Jeep and I couldn't find what I wanted through an online broker and didn't want to wait to order a car, so I came here. Gil Tutone helped us find the right car at a decent price and I'm still happy 10 days later! Thoroughly appreciate Gil's professionalism. I told him I was not going to sit in Finance and have them grind me for an extra 20 bucks for undercoating or what not. They had me in and out, I got everything I wanted, no hassles and no drama. read more

Great Team Effort!!! Special, Shout out to Dustin, Tony Q, and Bernie.. After Shopping Auto Nation (Stay Away at all Cost), I knew this was the place to go They all were Professional and listen to what I wanted and made it happen.... 1 Stop Shop... Thank for everything Guys!!!!! read more

Had a real good experience. I had Sergio help me out and I was able to get the prices I was looking for. I can honestly made that man work for the deal. He's not scared to fight for you to get you in the vehicle you want. He went back and forth with the managers to get the payments APR and all the extras I wanted. Thanks man read more

Van Nuys CDJR - New toy from Van Nuys Jeep - Car Dealers Near Me - Van Nuys, California

Seyed helped me as soon as i walked in and was very friendly and answered all my questions and helped me choose the right car for me that fit my budget. All employees were just as nice! Seyed took the time to work out best prices for the car i wanted and he was very patient the whole time!. I will definitely recommend my friends and family to buy a car here! THANKS FOR THE GREAT CAR BUYING EXPERIENCE! read more

So glad to have Sergio Cortes helped us with our new 2016 Jeep Grand Cherokee purchase. Going to a car dealership is always intimidating as you can almost know what to expect from a car salesman. Our experience with Sergio is nothing but pleasant and we felt his sincerity throughout the process and even after the purchase. Highly recommend Sergio to anyone looking to buying a new car! read more