Update to my previous scathing review: After waiting two weeks and having no help due to a miscommunication between FCA, the dealership, and myself... I finally got a loaner vehicle because of the above and beyond efforts of the Customer Relations Manager; Michael Gonzales. Thank you Michael! He gave me his own Jeep Grand Cherokee so I could drive home with something and continued to help me and be in contact with me until they were able to secure a truck that fit my needs to temporarily replace mine. If you're in a bind, talk to the good people there and see if they can help you. I am impressed enough to completely forget the previous experience I had, and I am now quite happy. Well done read more

Van Nuys CDJR - Getting way too used to this sight... been waiting over 2 weeks for a loaner... unprofessional. - Car Dealers Near Me - Van Nuys, California

They are going to try to sell you their service plan. At first it seems like a good deal, but here's what they don't tell you. 1) the most frustrating point. It's pros ably not even needed. if you buy a new Jeep, Jeep actually send you coupons for FREE service. Of course Russle Westbrook does not tell you this, because they want you to buy their plan and spender money. 2) if you try to get service done, you will sometimes wait 3+ hours. This is not an exaggeration. If I would of known this I would not have bought their service plan in the first place. I would rather pay for an oil change than wait 3+ hours. Keep in mind , this is 3 hours after you already waited 20 minutes in line just to even speak with someone. Very ridiculous. 3) want a car wash with your service that they say they provide? Be prepared to add another hour to your wait. 4) their car wash sucks. I'm not sure why they even bother washing cars in the first place. They do a very poor job. 5) Do yourself a favor and skip the service plan. * read more

Yelp Review The staff at Westbrook Dodge was very helpful and observed safety precautions during this time of functioning in the midst of COVID-19. Here is the end result first. Really good deal for me on a car that I am very happy with. There was some give and take and my past experience with buying vehicles made a big difference for me. Having equity on my trade in also gave me an advantage in negotiations. I was there a little longer than I wanted to be, but it was worth it. I drove off the lot with a brand new White 2020 Dodge Charger GT! Here is the play by play. My lease on my 2017 Honda Accord was up. I was under mileage on it, and had the option to turn back into Honda, or see if there was equity in my vehicle and getting a car that I really wanted. I was first helped by a very courteous sales person named Fahad. He was knowledgeable but most importantly when he didn't know something he readily admitted it and would get the information I was requesting instead of bs'ing me. I test drove 2 versions of the Dodge Charger. At first, it seemed that we would not reach a deal. I was on my way out the door when a gentleman named Naz came to ask what he could do to earn my business, I gave him a quick breakdown of what I was seeking from a vehicle and my budget parameters that I wanted to stay within. Ultimately Naz made things work with a deal that was realistic and in the end, I end up saving money vs what I was paying on my previous vehicle! Buying cars is not an easy thing for anyone. This was a good transaction and I would gladly recommend Westbrook Dodge to anyone. read more

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First of all the markups are ridiculous, i looked past that because i was so infatuated with the car. Salesmen are straight up vultures here and will deceive you in any way to get the sale done. I was told my contract would be available weeks after i bought the car (which i thought was suspicious already) but so in the moment of having bought the car that i didn't look into it more. Months pass and still no contract, finance office wont answer or respond to my messages and my salesman does nothing but lie about when i receive a call regarding my contract. so disappointed if i go back and buy car elsewhere, i would. i will be seeking legal help. read more

We had some questions regarding the 2 Grand Cherokee Jeeps that we just purchased from in January from Patrick/Rodrigo team and Patrick was responsive and available to assist with the same care he sold us the Jeeps. We appreciate his same great customer care he offered us. His complete knowledge of the cars and attention to detail is very much appreciated. Good job Patrick and Shayan! Shayan has also been very helpful with the process and questions. We now know what the light does. Thanks again! We are impressed with this dealership. We have visited them few times and every time you can feel the positive energy radiated by the team. They all seem to be happy working there and that reflects the good job the management team is doing!! Awesome. Thank you for taking good care of the team and in making it easier for clients such as us to enjoy the car buying experience. read more

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Disclaimer: My belief is that businesses should always do right by the customer no matter who walks in the door. They asked me to go nice on them with the review because "they made everything right for me, and they'll be sure to treat me well in the future." But this isn't about me, this is about consumers using the power we have (reviews and banding together) to hold businesses accountable to operating with integrity. Today's story: I had a car on order (i.e nothing to negotiate). They still played the BS games around financing and tried to trick me multiple times. - A much higher rate than Chrysler told me I could get on their website. They offered double at first than what they ended up giving me after I called them on it. - then they tried to get me to lease by subtly implying that I "only get the federal rebate if you lease" instead of purchase/finance (wrong!). I got a plug in hybrid. - Tried to threaten taking away the manufacturer rebate, so I had to read them the Chrysler website why the rebate is given. The product is good. The sales rep was great. Can't say the same about management and their tactics to try to get extraa $ at every turn. "Wouldn't you try to get as much money as you can in your mortgage business?" I was asked. "Nope, I do right by the customer every time." I know this isn't how all businesses are run, but I think they should be. If you go here, please go in informed, know your shit, and stand your ground. Mr. Westbrook, please come help your team. read more

I could get 0 star Or even negative (-) I would put (-100) for the bad customer service I had received from VAHE GABRIELYAN. Not just for the customer service but also from the stress that I experienced just from talking to him. This person has a bad attitude towards me and is not even clear! Oh, I would love to give the details about it. Thanks for the discount you gave me but the stress just for not giving me the right answers to the things I asked and made me come back trusting about the details given to me, came back for the 3rd time and still the same customer service Attitude I got from this person! It's just horrible that I came so early morning greeted everyone with positive attitude, until I came to him and nicely greeted and told that I came back because of 5 days ago, after my oil change, he clearly told me that I need a new battery and starter because that's why It didn't start when I brought that day, I clearly asked him how much the battery and the changing the starter he said $499. I even wrote on the paper, and I asked again and that's what he said. I also asked how long it'll take and if i can wait again just like i did on my oil change day, he said it'll take a few hours. And i said as long as i don't have to leave my car again like god knows when im gonna get it again and go through what i'd been through the first time. So anyways, I came today and told me $499 just for battery and that they have to diagnose my car again with another fee and another charge if i need the new starter. And I asked him didn't they diagnose it the first time? And ask what are those for then? Like i just wanted to ask to know! Every diagnosis costs that much! So, i saw my car being there for 45 minutes and found out that new battery from other shops are half price from what he was charging me and they help me put the new battery with no charge! So I cancelled it since i got super stress out for like acting "pissed off" of me. I left and went to my boss shop and guess what! Turns out that my battery is fully charged and i know it only more than a year! So why they told me 5 days ago "oh you to need to need your battery!" And I don't need a new starter and the issue i was trying to ask to them is from other issue. Finding these out after waiting 4 hours from other shop is more worth it than leaving my car here and making me rent car and with this kind of service here with no courtesy to even update me about my car and always giving me different information or answers every time and acted like they didn't say it and they said different things just to make me sound that i was lying about the whole thing that made me stress out is just so wrong. Because after i asked and this person gave me the "answers" that i believed i immediately called my mom and so my mom was shocked when i told her this is VAHE told me today! Different from what he said 5days ago. So I came 3 times for this kind of customer service and it was just so awful! I talked to the lady supervisor last week and she said she went to the services to find out. But for real, please if you need service, go to figuera if you need service on a jeep. This place is gonna take your money. As a single mom, this experience and service given to me from this place caused me so much stress, wasted my time, and though they gave me a "discount" it can't be compared tk what money it costs me already for renting a car just to be patient with them to wait. But after being patient, there was no courtesy from this person to even update me on what's going on. And to those I "talked" on the phone. Might not be entirely your fault, but I felt like there was no good communication in their own facility. This is how you lose customers! From very bad customer service!!! I work in the customer service industry and I have never been like that to my customers! Please re-train them to improve their customer service attitude if you want to keep this kind of employee. But like I said, I just want to share my 3 experiences here. But thank you for the guy who did my oil change though. read more

So sad; they cannot take walk-ins for service because they don't have enough tecs to do the work - My check engine light went on and all they can do is post me up an appointment 16 days out.. Um hello - check engine light? There are the only Kia in the San Fernando valley - this is what failure looks like. Good luck, guess I will find a local auto repair shop and give them my business. I wont give them my money anymore or buy any of their products because they have failed. read more

So the car I purchased here a few months back can't even get serviced for an oil change because they overtorqued the drain plug! I tried to get my first oil change and was refused service over my drain plug being stuck. Never mind the fact that I purchased Rashan, a salesman here, old q50. You would think that they would check this type of stuff before putting a car on the lot for sale. Still haven't had my due bill fulfilled. Also, Sales Manager Josh and I spoke on the phone yesterday and he told me someone would be calling me back about setting up a loaner vehicle for me here because I am not going to pay out of pocket for a car that I can't even drive soon due to not being able to change the oil. I haven't even put 10,000 miles on this car. Of course no one has called me back so now I have to drive here from Long Beach in LA traffic for a service with no loaner car in place. This place is a joke. I'm to the point where I'm going to pursue legal action to handle this situation because I shouldn't have to invest any of my money in a car that was deemed in good condition at purchase. read more

Van Nuys CDJR - The service comments that I got from my mechanic in regards to a car that I purchased here that was previously owned by a salesman, Rashan. - Car Dealers Near Me - Van Nuys, California

This place is a "NO", the GM must be sleeping, I witnessed employees doing burnouts with the new cars on test drives but that wasn't enough for me to turn around so I stayed for the rest of the fiasco, it's easy to see after talking with several sales personnel, the new cars sales team are less than candid , cost to order a 392 wrangler from Russell Westbrook was $83,525 MSRP and they were firm on that price, so I went to Rydell Chrysler Dodge jeep ram in San Fernando 20 minutes away and was sold in minutes after sitting down with a sales agent and ordered me the same Jeep for $78,673 (that's a $4,852 discount) and only $750 over invoice which I find totally fair. Russell Westbrook needs new management across the board. A 2.5 star rating out of 5 is not acceptable for a LA Laker Star and future hall of fame candidate read more

You expect to play games when looking to get a new car, you don't want to buy it's expected. This dealership tried the walk away with your car key gag, as well as the double team pressure sell even know I made it clear I don't need a car, I have very specific criteria that would need to be met if I sign anything and I know the value of my current vehicle and what they can sell the one I'm interested in is. There are plenty of Chrysler Dodge Jeep dealers in the area I would suggest going to one of them. As a side note I literally went across the street to the Volkswagen dealer and in 45 minutes drove away in a new vehicle with the terms that I laid out. read more

My fiancé and I randomly scheduled an appointment with Gevork at Russell Westbrook In Van Nuys off their company website's chat feature. We went in to look at what our options were and didn't really have any plans of getting anything new. Gevork was very welcoming from the start and understood what our general idea was and what we were looking for. He took us over to the lot that had the challengers and jeeps and allowed us to walk around and look at all of our options. He was very calm and supportive as we were checking multiple models. He was not pushy or aggressive as other dealer sales reps usually are. This was already a relief because purchasing a new car should not be rushed and Gevork understood that. Fast forward 7 hours later, Gevork and his team were not only able to purchase my 2018 Jeep Wrangler from me but they also got my fiancé and I the deals we wanted on our 2020 Wrangler and Challenger (picture attached). As I mentioned above, we were not ready to lease a car that day but the service provided by Gevork, it was the right decision to leave with two new cars that we both really wanted. They worked with us from the beginning and made sure we were happy with our decision. I've leased several cars before and I hate working with a dealership and rather deal with a broker but this experience was different. If you're looking for a new Dodge, Jeep or Chrysler I recommend going into the Van Nuys dealer and asking for Gevorks help. You will not be disappointed. Maybe if you mention my name, you'll get an amazing deal like I did! read more

Van Nuys CDJR - 2020 Jeep Wrangler Sahara High Altitude and 2020 Dodge Challenger RT. - Car Dealers Near Me - Van Nuys, California

Service department customer service is horrible. After they finally answer the phone then they say your service advisor will call you back and never does. When I do finally get ahold of them they don't have any updates on my vehicle. Two weeks later. If it wasn't for me calling him he would never call me even after leaving multiple messages for him to call you back. Do not recommend this dealer. read more

$289 for an engine diagnoses...I had to text them for updates. Lowball offers for trade ins. If I didn't have to get my oil changed here, I would never come here read more

Bought a brand new 2021 Dodge Challenger last month. Upon inspection, I noticed that one of the quarter panels was missing clearcoat. The salesperson that I worked with (Jessica) assured me that this would be fixed post-sale and promised to call me back to resolve the issue but still has not done so. General Manager Jon Schwartz sent me a text message after I left a poor review on their dealer rater website and asked when he could speak to me about this issue. I responded and said I was available to speak at any time, but it has been a week now and he has yet to call me or return my text. Russell Westbrook staff appear to be, on the face, happy to "help" but then fail to actually follow through. No doubt, someone from their team will offer to fix this issue for me one they receive this review but I very much doubt that anything will happen to fix my missing clearcoat issue. I am fully expecting to that I will have to pay out of pocket for this, myself. read more

I would recommend this dealer specially Rene Sales person see him loved his attention n explained everything about the SUV we were buying n after all we walked out w our new SUV I would go back n recommend him n dealer to our friends and family read more

DO NOT BUY A CAR FROM HERE. I wish we would have read reviews before going here. They are the most unprofessional and flakey workers I have ever met. They don't answer their calls and get back to you. Stay away. Josh the sales manager is the flakiest person I have met. I am shocked he still has a job. read more

I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS read more

Customer service was terrible they held my vehichle hostage for weeks , misdiagnosed the original problem and finessed me into to getting extra things fixed read more

Stay away from this swap meet! This is the most disgusting dealership I have ever been to. They are liers and unprofessional bunch. Be careful when doing service with them. I only wish that I didn't set my foot there but it is too late. The financial guy, Russ, blindfolded me into some extended waranty that he didn't explain correctly, then canceing became a drama that I cant cancel all other finance people ignore my phone calls and just hang up on me. read more

Man let me get started by saying this is the first actual Jeep dealership that I have had a bad experience with feels like I am buying from a mom papa used car dealer, so I see they post a truck on there website which is supposedly certified used I was ok I had been looking for the model and color, started talking to them to make a deal with me trading in my 2023 dodge charger last call we come to a agreement and they push the issue to get all paperwork signed they even drove out to us to get signed so supposedly no one sells it we sign they say it should be ready that Friday well here we are 3 weeks later and supposedly they had to order a part that hadn't came in remember my payment starts 45 days of there signature, I really thought I was buying a American made car and now I can get my car because a sensor is delayed because tariffs didn't know my sensor was sitting in China some. Was told 3-4 different ready dates and I never gotten updated till I called in now really talk about sign make a sell get commission and help with the customer, called in again spoke to a manager and was supposed to be called back in 20min we are close to the next day no response. One of the worst experiences and I have bought from 2 other Jeep dealership with not one problem perfect service. This dealership should really get better higher ups to evaluate their workers, but will keep this review going to see when I get my truck today is 05/13/2025 worst part I have all text from both people handling the deal with all lies might just have to go the lemon route with never ever getting to sit inside of it smh. read more

The 3 stars this place is averaging seems generous. No one answers the phones. Everyone on staff has an attitude problem and worst of all, they are dishonest. My appointment was for Wednesday at 7 am. Hector didn't check my car until the following Tuesday. It then took until Friday to get my car back. With the same exact code and symptoms for which I had left it for. Only now I am $1100 poorer. Being billed 3 hours to change spark plugs seemed excessive but I had no choice since they insisted that it would resolve the problem. I specifically explained that I had literally just replaced my spark plugs which they ignored. My car is now back in the shop after only a day, as expected. Now, After 4 days, They are recommending that "we" either open the engine for $2900(just to see if it's bad)or replace the engine for $7,000 "just to start". (From experience I can say that both of these options are overkill. Especially with out running some easier and cheaper tests first). As a business owner I hate leaving bad reviews because I know how much it can affect business. But I have been around cars and mechanics my entire life and these guys still managed to take advantage of me. read more

Huge shout out to my guy Eddie at the service department, Mike the service director and John the General manager, these three guys have truly gone above and beyond for my dad and I, they truly appreciate our business and we appreciate theirs, they make an incredible team, have always made the experiences with our trucks so much more reliable and helpful, always a happy customer leaving this service department, once again thank you so much Eddie, Mike, and John you guys are the best in the business!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Had a sales rep call us after we submitted online request for a particular car we were looking. They said it was available for viewing. When we got there they said the car was not available and still going through inspection. And while leaving the dealership sales called and asked if we made our appointment to where we told them that we are leaving cause we were told the car was not available for purchase just yet. The lady on phone said wait let me see what's going on... and she never called back... We left. Very disorganized read more

Service here is not the best. Waited forever just to get to talk to someone initially for my appointment. Brought my car in for a recall. When it was done they had trouble locating it so that took forever. Was told it was in the wash and that was the reason for the long delay. Finally they "found" it and it came out unwashed. Maybe this is the norm? A few years later... never posted my earlier review. I have a new car... it came with free oil changes and tire rotations so I felt I had to come back here. Checked in on time for my 9:30 appointment. Was told it would be 1 1/2 hours, 2 hours "tops". It has now been 3 1/2!!!! In the lobby where you wait, they're blasting the worst music selection I've ever heard, and I have noise cancelling headphones on to attempt to dampen. When's the last time you heard "I'm too sexy" playing. (And that's not the worst of it). Wasn't worth the free oil change. Place is the worst. It's been a while, they still absolutely suck. There must be a different business model for dealerships, but what I'm commenting on is they're extremely horrible service. I paid for a factory warranty after the 3 year lease ($3500) for my car with only 20,000 miles and they did not put it into the system and do what was promised. These guys are a joke and will continue to sell cars, especially given the current market, but there is NO customer service whatsoever. 0 stars if I could. Hiring a lawyer if I have to. Rather not, but not giving another dime to these guys. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

took over three hours to put a plastic piece on the door panel of our jeep gladiator after saying it would only take about 20-30 minute. just very very bad customer service read more

Service is terrible, customer service is terrible. Can get in contact with someone with a valid answer. Left multiple voicemails and yet to get a response in regards to a issue about my truck read more

This dealership just keeps on giving. Leo and Ali G were great when I was purchasing my car, and just recently Hector Jr. and the service crew were amazing in making sure I got what I needed when I needed. Thanks again guys. Highly recommend you take your business to this dealership. These guys will treat you with respect and kindness. read more

Van Nuys CDJR - My baby - Car Dealers Near Me - Van Nuys, California

Updating my review: Purchasing the used jeep was a good experience but unfortunately the check engine light came on so I brought it in for servicing. Their diagnostics took over 2 weeks just to get an appointment. They charge you a whopping $220 just for the diagnostics, then they called to say they need to replace a part that costs about $100 but altogether with labor it'll be almost $600! So outrageous. I'll never bring my car back here and I'll never buy a car at this dealership just to make sure there's no support for their business from me or my family. What a rip off read more

Unprofessional and completely inefficient service department. I was told my jeep (a company car) would be ready for pick up by the end of the day (10.29.19) so I returned their rental, only to go to jeep service department for them to tell me the car would not be ready for another 3 hours and that someone will call me when it's ready by the end of the day. I had to waste money on Uber to get home at this point because I did not have 3 hours to sit around... and it's good thing I didn't because no one ever called me and I called to get an update with no response from anyone! No one answers the phone at the service department. It's impossible to get updates. This morning I finally got a hold of my service adviser who told me the car was suppose to be ready today (10.30.19) at 3:00 pm. I have been trying to verify if it's ready for the last hour with no response from anyone at the service department. I don't want to waste another 60 dollars on Uber only to find out it won't be ready again today. I'm generally a patient and understanding person but again, this is a company car and I'm responsible to provide updates on when the car will be ready. Their lack of response and disregard for keeping their word or schedule falls on me and reflects poorly on my work performance. I don't even know what to relay to my company at this point because I have no updates, and the few updates I've gotten from them have not been met. What a joke! Currently been on hold for 20 minutes after calling multiple times. I had to call the sales department because no one answers at service. I just want my car, or at the very least an accurate update. read more

Van Nuys CDJR - Time on hold - Car Dealers Near Me - Van Nuys, California

Check this mofos out, after writing a nasty review about them , they have the audacity to send me this to my home address . Let me tell something if they want my business again they have to pull a miracle. I don't think I will never go back to this dealership. read more

Van Nuys CDJR - Really this mofos . - Car Dealers Near Me - Van Nuys, California

They intentionally wasted my time. After texting with salesman for 2 days telling them exactly what I wanted to pay and how much i wanted for my trade in, they obliged and said they can make it happen and to come in. Keep in mind I told them specifically which vehicle on their lot I wanted and they acknowledged it. When I get there they try selling me another vehicle that's almost double the price of what I wanted. Once we got into the sales room they said the car I wanted is not for sale cause "something is wrong with it" yeah sure whatever. I wasted 2 hours of my days driving there to be bullshitted to death. read more

I've been a Loyal and Happy Customer in the last 5 Years Jeep comes with 2 Years free maintenance service All you need to do is show up and smile yesterday i Showed up for my last free service I got Alex to sign me in, after a quick look at my car he came out with $550.00 Service quote. I told him that i have one more free service and he can see it on the computer like they always did before He said i need to show him proof which i didn't have, and refused to honor the Jeep company policy. That was too much for me, I left, I don't have time for Customer Non Friendly service, There are more Dealers in America I called Glendale Jeep and got my Service there I will never step my foot in this Dealership They were always so Good, I have no idea what happened to them Bad Service Be Careful read more

Several issues with Service department here. 1. I brought it in for an oil change and a couple of days later I turn in my car find a pool of oil on our driveway... I get the vehicle towed to Russel Westbrook since I didn't know what the issue was, I get a call a couple of days later and I'm told the oil filter was loose. THIS should have been my final visit here but I try to stay loyal to where I get my vehicles. 2. In mid July I took my vehicle in to get the door panels and radio replaced under warranty. A couple of weeks later I'm told to pick it up by Eddie, the door panels were fixed but the radio wasn't due to shortage and to come back when it's in stock... I say fine it's no big deal. I keep calling every other week to follow up when it's in stock. 2 weeks ago I speak to parts and service and they both confirm the part is in stock and we set up another appointment for today, mid September. I show up to drop off the vehicle and I'm told they do not have the part and they have to order and wait another week. I ask to leave the vehicle since I don't want to be going back and forth... the radio does not work at all and it's our weekend car, I'm told no bc it is a liability for them. Screw this place and their service overall, save your time and go to another Dodge Dealership read more

Please do not go to get your car serviced at this location they will rip you off. I went in and they did their regular diagnostics and got quoted $1800 for labor only and three parts not included in the price. I refused the service and went to another; it was only one part and cheap to fix. Do yourself a favor and find another location because they are money-hungry. PLEASE STAY AWAY!!!!!!! read more

OMG- I have been buying cars for over 38 years and have never met bigger bunch of sleazy used car sales types. Except the guy that actually sold me the car, Jorge, he was a good egg, no complaints on him. The rest of the crew, steer clear. Especially the fist bumping Jersey shore dude. I was drawn to this dealership by an ad for a Jeep Grand Cherokee that had the trim pack I wanted and low miles for a 2018 16K. Not bad right? good price comparatively. I thought it would be worth the drive to the valley. So I call and they tell me that the car is indeed there, so I drive out to Van Nuys to see it from Long Beach. Half way up there I get a call from them telling me that the car is sold. Which turned out to be bullshit, I found out later. So I go anyway, thinking I get some stroke for them fucking with me, but no. They throw 3 sales guys at me, and I test drive a bunch of other Jeep Grand Cherokees, none of which fit what I was seeking. So the third salesman, Jorge actually looks up and sees that the vehicle is actually in their lot after all, it just has a dead battery. So they charge it up, and we test drive it, its driving nice, I decide to buy it. So 5 hours later after all the paperwork, they give me the car and the AC doesnt work also the stereo system is like 1 speaker working on the drive home. So I get home and call them, they immediately dispatch someone to bring me a loaner and pick up the vehicle for a check through. Mind you this car is supposed to be a certified Pre-owned vehicle, checked through with a 140 point inspection. (Bullshit) So they take it back leaving me with a 2018 Range Rover Velar, not too shabby, okay they are at least trying to make me happy. So I pick up the car, days later, with my wife and son, all seems to be running fine, we are in the carpool lane of the 405 southbound by Culver/Washington and the car just dies in stop and go traffic. Your worst nightmare in the carpool lane. CHP rolls up and has too create a traffic break, and push bar us off to the side. No power in the car,, we have to engage some emergency transmission release so we can even move the car. Meanwhile my wife is fucking pissed-off that I picked this car in the first place, my son is not too happy either. We call the dealer and request help, they come get us and take us home after a 2 hr wait. We call and undo our purchase, the dealership agrees. Then I'm told that my down payment will take up to 8 days to recieve. Okay, whatever. Now its been 16 days and the check is supoosedly in the mail on Wednesday and todays Friday. No check. All bullshit. Save yourself some headache, this dealership, not a good one. Read the reviews, I wish I did that first. read more

Had terrible experience with management of that company, and it's not only one person who won't care about your case. Wanted to Upgrade my car paid my refundable deposit to them for process order new car. Manager said " if u change ur mind or anything else u will get ur refund with no problem anytime" IT IS PROBLEM! When they said they don't have that car I ordered available, i was okay to cancel order and get my money back - which I did in January! And now is MARCH. Still no money back. Also called them and talk with bunch of useless people there. Beginning from manager CHRIS, his financial supervisor SELENA, and financial manager OLIE. All those people super unprofessional and will won't help you u if you have a question for them. Worse experience, if u looking for car GO SOMEWHERE ELSE. read more

If I could give them a no star I would. They scam you and lie to you. I regret doing business with them. Made a whole scene in order to get any help once I realized I was scammed more than $10K after reviewing the paperwork but my fault I trusted them and signed paperwork that they went over with their own words. Read what you are signing don't trust what they say you are signing. The numbers will be off after you have signed. Also they try to scam you with their warranty when you take the car to get serviced. Don't do it there. Been taking my car for services they wanted to charge me for in another dealer. The other dealer from Glendale have not charged me what this dealer was charging me for. This whole company is a scam. Take your business somewhere else. I've been getting the best experience with the Jeep in Glendale who repaired my faith in these car salesman. Don't go here! It was the worst experience of my life! read more

Russell Westbrook, instead of honoring what was in my lease contract to provide a loaner vehicle when my car as in the shop for warranty-covered repairs, forced me to rent a car using my credit card with the understanding that they would reimburse me upon completion of the repairs. I submitted my paperwork on September 1, 2021 to the service manager's email address that was printed on his business card. Two and a half weeks went by; I hadn't received anything. I happened to go into the service department for an unrelated issue, and I inquired about the reimbursement check. He said he was surprised that he hadn't received the invoices; he thought I had forgotten. Mind you, I had been asking for a reimbursement since July 21st. HOW COULD HE POSSIBLY THINK I HAD FORGOTTEN ALMOST $2000?!?!?! And come to find out, his printed email address on his business card IS INCORRECT. That's why he hadn't received the invoices I sent on September 1st. Fast forward to October 1,2021, and I still have no reimbursement check. Hector claimed he was going to get it expedited. Nothing doing! I have texted and called over the past 2 weeks to no avail. And I'm now in the position of paying my credit card out of pocket for $1500+ or get a bad mark on my credit report for no payment. I've called Chrysler Capital, and they had the audacity to tell me I should have submitted some report about which I was never informed. And all this for a repair that I DIDN'T AUTHORIZE. Needless to say, I'm pissed. Be careful. Make them give you a loaner. read more

These guys are hard sell artists. Evident by the excessive number of young sales people standing around and circling like sharks. Then the sales person hands you off to the sales manager for the kill. They tried to sell me a used car I just didn't want! Then showed me the price, plus a $5,000 dealer markup. I asked what that was for... the manager said it's an aftermarket pkg. for emergency road service, undercoating, etc. Undercoating? On a used car? This is a total rip! Turn and face the door, walk or run out that door and don't look back! Holy Guacamole! read more