Had an air conditioner component go out (loud hiss when turned on). Took it here because of warranty. The service advisor Eddy said it would take two days and I would have it back. Two days later I called (I had to call every time because they do not call you at this location) and was told it would be another two days. Another two days later I called back and was told they received a faulty part and would need a few more days to replace the part. Ok, at this point it was getting ridiculous - 1) because it was taking forever and 2) because of the lack of communication from their end. The new date it was supposed to be completed I was told they needed two more days because the tech had other cars in line.... FINALLY the day comes to pick up the vehicle and I decide to turn on the radio and for some reason all the stations turned to static when it worked perfectly before. Take your vehicle elsewhere for warranty work, you've been warned. read more

Was shopping online for a Jeep Wrangler. 4xe Sport S. I don't like to deal with salesman at the lot, so I've only purchased/leased through internet. Came across the jeep I liked, was using leasehacker to set up what I wanted to pay. Contacted Erik M. At Van Nuys CDJR and within a 1/2 hour via text we had a deal. Went in, signed the paperwork and within an hour I was driving my new Jeep. The staff was friendly and courteous! No hidden agenda, no tricks! Give Erik a call or text! Great guy! Also, they beat the price of the auto broker I was talking with a few weeks earlier! read more

Van Nuys CDJR - Thanks Erik for the great treatment. - Car Dealers Near Me - Van Nuys, California

Haven't bought my car here, dunno about sales people; this is about service: I drop off my car here for oil changes when I'm in the area and they consistently provide reasonable service. Minus one star 'cause many months ago during a recall service they broke the radiator and the 1-day recall repair turned into a "give you a loaner car, come back in a week" ordeal but they were very professional about it. read more

DO NOT USE THIS DEALERSHIP.. It's very clear why this dealership has the reviews that it has... I'm sorry I didn't check before.. The moment you leave there they're attitude and service changes completely... TERRIBLE EVERYTHING!!! Bought a 2020 Jeep Grand Cherokee trailhawk. 3 weeks in the key fobs stopped working, doesn't open or lock and doesn't remote start. Called them asking for service, they told me they have availability 2 months later, I told them I can't wait 2 months, went to the dealership made some noise and they told me to come on Monday. I had to rent a car because they didn't have a vehicle to give me cost me $400 and they only reimburse $40 a day which I still haven't gotten back yet. A week after getting my car back the same problem occurred again, again they said the next available appointment is in 2 months (trying to push me until the warranty is up). The guy at the service department told me to talk to the sales guy for a vehicle, I tried calling Rashan for 3 days (texting too) and he ignored me, when I saw him at the dealership he said he was busy and basically could care less. Now my car has been in service for another 6 days and of course, they aren't covering anything.. read more

The sales manager and Blad were super helpful in getting me a great price on the car I wanted, and have been going above and beyond for me with checking in on how I like the car and dealing with the service department for me. I can't recommend this dealership enough. read more

I called 3 times over the course of two weeks to both confirm my appointment and confirm that the full-body inspection of everything in the car was $195 and took roughly 5 hours (as I was told the first time I called). All the times I received a positive confirmation that this information was correct. Today, my wife takes in the car, and not only do they now claim that this does not exist, but that also a basic 14-point inspection that comes free with the oil/filter change will cost $412. I'll say that again: it's $412 to have your oil and filters changed. It's literally 7-10 times MORE expensive than that EVERYWHERE else... and with many places I can get a car wash with it. Absolutely unacceptable... I will never recommend this place for service, information, or giving them your money for a new/used vehicle. Absolutely atrocious communication and ABHORRENT prices for basic things. Hell no... please go find somewhere else to take care of your vehicle. read more

I took my Jeep Grand Cherokee into the shop as the sunroof would not close and was stuck wide open. I fully expected a hefty repair bill assuming the worst. Payman Arjang was my service advisor and indicated they would need to have the vehicle 3-5 days. He called me the following day and provided fantastic news. After completing the oil change and tire rotation the sunroof started working again as the tech simply tried to close it. The car gods were apparently on my side. However, the honesty of Payman and the entire crew who touched my vehicle to call me and say there was no diagnosis or repair needed. We hear so many horror stories of dishonest service providers and it is nice to know there are still honest straight shooters in the industry. They have earned my loyalty and respect as they could have easily charged for a diagnosis and repair and i would never have known. Thanks for the integrity and professionalism. read more

I can tell that I got the best customer service they wear professional and know how to help you, thanks to Salam and Gabriel , I got my car today and I'm very happy with them . read more

I reached out to Lily to help my sister get a car as she hasn't had any luck at other dealerships. She responded immediately and we were able to come in same day to look a a vehicle. Raffi met us on the lot and immediately got us into the vehicle to test drive. He was able to secure a great deal on the car after my sister received bad news from every other dealer she went to. Definitely recommend this team! read more

I came to Russel Westbrook's Jeep store in Van Nuys to do some comparison shopping as I was in the market for a new vehicle. Josh Alvarado was the first salesperson to approach me and introduce himself. I explained to Josh that I was looking at different vehicles one of those being Jeep Grand Cherokee. I also told Josh that I wasn't really ready to buy today, he acknowledged that and said we were free to look around the lot and if we wanted to we could look at some other cars that were located in different parts of the city including the lot at their Maserati dealership located down the street. Josh was never pushy and was very knowledgeable about the vehicles he showed me and gave me a ton of advice as to what to look for when purchasing a car. Towards the end of my visit Josh showed me white Grand Cherokee Limited X he had in an off lot. He took me there, let me drive it and between the drive of the vehicle and the awesome look of it - I was hooked. I asked him what he could do to help me get into that vehicle. We made our way back to the store and Josh really worked his magic by getting me into that vehicle at the price I wanted, the monthly payment I wanted and minimal down payment. As a matter of fact I offered to put more down but Josh said that he could make the deal happen on my terms. All said, with no pressure and his knowledge of his products and incentives along with his experience in car sales, Josh made my buying experience a painless, stress free and enjoyable. read more

Van Nuys CDJR - Me & salesman Josh Alvarado. - Car Dealers Near Me - Van Nuys, California

This dealership used to be called Van Nuys CDJR until it was recently purchased by Russell Westbrook, point guard for the Oklahoma City Thunder. The dealership still looks the same with a few exceptions. They removed the desks where sales people sit and replace them with couches. All of your sales transactions are done with you and your salesperson sitting at couch instead of a sales desk. There is also a basketball court inside the showroom where you can shoot around while you wait for your salesperson. Being a basketball fan, this was definitely a plus. We definitely took advantage of the basketball court. We visited this dealership to look at their Jeep vehicles. A salesman named Edwin helped us. He was very knowledgeable about Jeeps being a Jeep owner himself. He explained some of the features of the Jeep and shared some of his experiences with us. He was very helpful and did not pressure us into purchasing a vehicle. read more

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After I read these reviews, I was hesitant, but sometimes I need to see things for myself. I'm glad I chose to give them the opportunity to earn my business. Benjamin was really nice. The sales manager was great. I would of happily given 5 stars, but I wish they would have washed the car, while we were still in finance. We waited 20 minutes to finally get the car. I recommend this dealership. Very nice guys. read more

Van Nuys CDJR - Happy Customer - Car Dealers Near Me - Van Nuys, California

DONT BUY ANYTHING HERE worst car buying experience of my life. gave them a $2,500 down payment on a vehicle, they sold it out from under me 3 times. Gave me the wrong color and model vehicle. Only gave me one set of keys. lost paperwork, wrong floor mats. save yourself trouble. get your car from car max or carvana. read more

Van Nuys CDJR - I bought a jeep, they gave me dodge ram mats - Car Dealers Near Me - Van Nuys, California

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BEWARE - dealer installed accessories are not optional, and they are NOT INCLUDED in their "aggressive" internet pricing. They only get one star because their sales guy Anthony was honest with me before I drove all the way to the dealership. My story - I've been searching for a good used Wrangler Rubicon for a while now and I finally found one that had all the options I wanted. Only problem is I live in Central CA and it is a five hour drive to come look at it. After quick and courteous help from the internet sales team I decided it was worth the 10 hour + drive to buy this particular Wrangler. I made plans to take a day off work, found someone to drive down with me and contacted Anthony one more time to make sure the truck was still available and everything would be good. That's when he sprung the dealer installed accessories crap on me. $4,860 worth of accessories that according to their website can be purchased at an additional cost, except that according to the sales guy, it's not optional. He sent me the breakdown and a Wrangler listed on their website for $26,500 is now $34,340!!! Oh, and their "I'll see what I can do, just let me talk to my manager" quickly became, sorry there's nothing I can do. What a scummy way to do business. I guess when consumers got smart enough to start saying no to the crappy add-ons they used to push during financing, they decided to make them mandatory and hide it until the last minute. Bait and switch? False advertising? I don't know, but it makes me wonder what else I would have discovered later... hidden flaws on the truck that were not disclosed? Problems accepting my credit union financing? I almost never write reviews, but this prompted me to do it. My advice, ask a lot of questions and be prepared to walk away when things start getting fishy... read more

Van Nuys CDJR - A $26,500 Jeep suddenly becoming a $34,350 Jeep. - Car Dealers Near Me - Van Nuys, California

worst service experience I have ever had ! & I have owned multiple different brands of cars. First off I make and appointment that was 3 weeks out because they are supposedly booked out & I make my appointment for saturday because that day works best for me & having someone watch my son, let them know what I need to bring it in for. So my app day comes I went to drop off my car only to find out they can't even look at my car for the problem that it's having because they only do "express work on saturdays" so I have to reschedule for monday ! witch is weird because I thought they are always booked up weeks in advance. So now monday comes I have to bring my newborn son with me to drop off my car because I don't have anyone to watch him. The service advisor is checking me in, went to get info from my car & to see if he can duplicate the issue I had with my AC of course he can't because it's when the car is being driven. So I leave my car & the advisor says i'll call you wednesday! two days to diagnose an AC problem, whatever I can't do anything about how slow they work. & btw they supposedly don't have rental cars to give, so i'm left without a car with a newborn. Luckily I get a call the next dat letting me know it's ready. Picked up my car drive it home and come to find I had a magnetic bumper sign stolen off the back and dirty front bumper scrap guards that are only for challengers & chargers left in my trunk. I didn't have time to look over the car before i left because my son was being cranky & crying. I called the service manager to complain but he wasn't available so I left a message to call me back, I never did so I called the following day spoke with him and said he'd call me back the following day but he never did ! even when I spoke with him his tone of voice was like he didn't even care !! horrible customer service I have ever had ! read more

Van Nuys CDJR - bumper scrap guards left in my trunk from a different car ! these don't fit on grand cherokees - Car Dealers Near Me - Van Nuys, California

I will try to be as much straight to the point as I can so no one would fall for their lies, I have leased an R/T two years ago from them, i was naive, I did a trade in for a brand new V6, and sorry to say the word but i have to, they stole 4 k from me cause i was positive on that car and they didnt tell me, I had it only for 4 months. They hire the most unworthy salesmen, I do get they want to make a sale but not to the point to make out lies of the engine power, torque and the car ability of the R/T to just make a sale, that is against work ethics, in fact they shouldn't operating the business till they hire honest people and investigate all the fraud work they do, the problem is not here, I went to place an order of a hellcat last month, and I was sure on the phone they can place an order for me, they did confirm. After placing the order they, sadly they called after three days saying that the wide body is not available, what a shame and waste of time. The refund of my deposit took 4 weeks, and the problem is not here. I have changed my mind completely on buying a muscle car, just two weeks ago I went to the mercedes and I chose a car to purchase, In able to trade in my R/T I will need to know the exact pay off to complete the trade in value and purchase the new mercedes . I called them and spoke to finance, guess what ? They weren't able, actually they didn't want me to buy a car not from them, they didn't give me the payoff amount, like a mob in the 70's, the finance manager literally said on the phone "you gonna buy a car not from us" like what the actual fuck ? We laughed me and the mercedes salesman, I couldn't believe its true, I was trying to get his name but he didn't reveal it. Luckily someone at the mercedes his aunt is a finance manager at dodge, In minutes I was able to know the pay off, happy I didn't do business with them again. Very shameful. Dealers like this has to be sued, If you wanna get a car specially from crappy dealers like this do your deep investigation, they suppose to be there to help people and make things easy for them. Very shameful, I will not stop here. Mark my words, they will go out of business soon. read more

Very Honest and straight forward, unlike the majority of dealerships. I leased a car from them 3 years ago and came in to buy the car. The bad management they had is now replaced by a fantastic one. I was helped by Rayan. Great guy, honest and truthful, made sure I come in only after everything was set for me. Walid gave an amazing deal without me even having to negotiate it. I was asking for a certain rate and Walid came by himself with a better one. This is professionalism. To complete the experience, Gustavo, the finance manager, set down with me and explained to me every little detail in the contract and the financing, making sure I understand it all. He was very professional and I felt like I'm in good hands. Now I'm here at the dealership buying another car fory wife, and I will keep doing business with them every time I need a car. VERY recommended! read more

Hassan turned real rude towards the end of the deal. DONT RECOMMEND COMING HERE IF YOU WANT A FRIENDLY FACE!! Ali Enzo was helpful at first but you can tell his patience easily runs out as soon as you need extra help. I wouldn't doubt that all of the other sales representatives are here only looking to profit off of their clients. As soon as they know they don't get their way they turn rude real quick. we came in prospectively looking for a used vehicle and were rudely dealt with. Disrespectful dealership that only cares about making money! Hassan was the most rude especially... just so whoever read this can avoid him and avoid a ruined day. thank you for taking the time to read this and I hope that these kind of situations can be dealt with soon. read more

UPDATE: Selena reached out and worked with me to fix my issues so I'm adding one more star just for her. Now I don't feel unsafe on the road anymore. ORIGINAL REVIEW: I bought a car from them about 3 weeks ago. The salesman, Jorge, was nice and removed the warranty packages I didn't want. His manager also increased the value of my trade-in to get my payments closer to where I wanted. All well and good. Jorge even asked me to write a nice review so he could get a little bonus which I would have gladly done had the rest of this not happened. The next day I notice that the tire sealant can in the trunk is all used up. Then I noticed that one of the tires is mismatched from the others (likely the reason the sealant was used up). It is wider, has a different wear rating, and there are a bunch of cracks in the sidewall. I don't feel safe driving on this tire and without a way to fix a flat. I texted my salesman but he was off the next two days. Not wanting to wait, I called the dealership, told them what I wanted fixed and they said fine and gave me an appointment the next morning. I got up super early before work to make the 7am appointment. Hector at the service counter told me he needs a 'due bill' from my salesman to do the repair but he kindly went ahead and ordered the replacement tire. I called Jorge, my salesman, on his next day back and told him the rundown. He said he'd get back to me. I texted him asking for follow ups the next two days and called on the third but couldn't get through. Not a single reply; even to this day. Sold me a car and ghosted me. So the next week I start calling his manager, Jonathan, and couldn't get through but I was able to leave a message. To this day, still no reply. Many more days go by and I call Josh, apparently the head of Used Car Sales, and leave a message. Guess what? STILL no reply. I'm still driving on the weird tire with no way to fix a flat in case of emergency, and the new tire is probably sitting in the service shop to this day. I don't know what else to do but I'm pissed and just want to warn others to stay far far away. read more

Van Nuys CDJR - Tire sealant can in the trunk used up when the the vehicle was purchased. Never could get a response on replacement. - Car Dealers Near Me - Van Nuys, California

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Very disappointing series of engagements with this dealership. After walking out on day 1 following what can only be described as aggressive negotiations from the sales team for me to buy unnecessary add ons as if they Have to come with the car very much out me off...... I was called by Selena as I was leaving (as they saw my sale driving off) who then agreed to wipe the unnecessary add ons off the overall price, which made me think, why did I have to go through a few hours of being messed around when I made it clear I wanted the car as the sticker described and priced it- nothing more, nothing less. I ended up arranging the transaction over the phone with Selena to avoid any further tedious engagement with the sales team and came back the next day and bought the car. The car had 45 miles on it and the was owned by the dealership previously so was essentially a new car. The final kicker that they just couldn't resist giving me was to only had over a single key after I had completed the purchase. This was a cheap and unnecessary move as we all know new cars come with two keys and especially dealer owned cars should follow that principle. Of course, I was told I'm welcome to buy the key from them but I will make every effort to avoid having anything to do with this dealership now. Why lose my business that would have included warranty purchase and lifelong servicing for a key that should have come with the car. That's what you get when dealing with petty unprofessional places like this. Avoid at all costs unless you want to engage with childish, aggressive and unprofessional staff who are vindictive in their behavior if you stand your ground. Appalling!!! read more

I would like to commend Stuart Romero of Van Nuys CDJR for his care and professionalism. Without question, he made our car buying experience the most pleasant we've ever had. He coordinated and arranged everything for us remotely and was waiting for us with the keys, ready to let us test drive when we arrived from Orange County. He also went out of his way to locate our second key fob and offered to mail it to us. Stuart is an asset to Van Nuys CDJR and his work ethic and professionalism reflect great credit upon your organization. Thank you! Kind Regards, Robert Vandenberg read more

In a tough sellers market as a consumer, and dealing with dealerships where it almost felt like they were doing you a favor by showing you their vehicle. We finally found a place with great people that were willing to work with us, with knowledge of their brand and professionalism! We ordered a Jeep Wrangler 4xe Sahara from Russell Westbrook Dodge Jeep Ram! First we met Jasmine who was super professional and friendly. After setting up an appointment, we came in to test drive it to be sure that that's the vehicle we wanted. Upon arrival to the dealership we met Danny and he showed us and test drove the Wrangler. He was knowledgeable of the product and represented the brand very well, never pushed a different vehicle on us or any markups like the rest of the market is doing right now. Overall extremely happy with all the team we met, including the shuttle driver and sales manager. Thank you all! Hoping Russ and the Lakers are 2023 NBA champs for banner #18 read more

We sued and won btw! Don't get a car from here, it's not worth your time or money. The manager never spoke to us so we took the issue to court. And we won! read more

So, I drove all the way from Santa Monica to this dealership because they had the car I wanted. On the Cars.com they are advertising the car at MSRP of $41,675 and selling price of $34,508. I wanted to lease the 2019 Dodge Challenger R/T and I already was aware of the lease program such as Residual Value and the Money Factor. After driving the car, I was ready to get it. They brought their "First Pencil" selling the car for $47K on a lease and trying to make me pay for all of the sales tax upfront! Are we in New Jersey??? Last time I check we don't pay the full sales tax in California and it's monthly based. Long story short, they didn't want to sell the car anything less than 41K. I guess they sold too many cars that day. I feel like this is false advertising. I just don't wanna try to give them hard time because I can easily contact my family lawyer and sue this place and reach out to the GM, GSM and make a big scene about it and give them a lot of hard time. I was there to lease the car and I didn't drive so I was ready to drive back with the car. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Had an Amazing experience with Zaman ! My first time buying a brand new car out of a dealership and all I can say I'm so happy with my 2024 Jeep and I'm so happy with the deal I walked away with. I honestly thought my first time buying I was going to have a really hard time but Zaman was so patient with me , he understood what I wanted and overall his customer service I have to say is just 10/10 ! Zaman and his management team really made my experience amazing. Thank you so much Zaman ! read more

Van Nuys CDJR - Had an Amazing experience with Zaman ! My first time buying a brand new car out of a dealership 2024 Jeep wrangler - Car Dealers Near Me - Van Nuys, California

Just traded in my dodge charger here for a Tesla model 3 performance. I've hated this dealership for years but somehow brought myself to come here to buy a car. Let's just say I still hate this dealership based on my recent experience trading in my car. Oh and also, they tried to steal my personal belongings. I'm still considering filing a legal complaint read more

Jose Batista didn't want to help me get the car I like and I'll take my business else we're Place is the worse read more

This place is a scam. They say one thing and then dont honor what they say. Never purchase a vehicle from this dealership. I spent 4 hours of my precious time here and at the end I had the sales manager laugh in my face. He said and I quote " I dont have to listen to you and honor what I said". This place should not be in business. They literally laugh in the customer face then, claim that they have great customer service. If I could I would give this place a negative star. NEVER COME HERE. Calvin Gulam is the sales manager that was extremely unprofessional. I will definitely be reporting this dealership to the BBB. read more

Van Nuys CDJR - This sales manager is extremely unprofessional and I will never do business with this dealership. DO NOT GET A CAR FROM THERE. - Car Dealers Near Me - Van Nuys, California

Service department is terrible- service advisor needs some customer service classes- what a tool he is- Payman A. Is his name. Express oil change took 5 hrs. EXPRESS! U Dnt even get a free wash for waiting so dam long or even get ur car pulled out for u when there done. They give u the keys and tell you it's around the corner in the lot. Basically go find it. Then it's wedged between cars where is very difficult to get out. They had the nerve to tell me there's recalls on the car and it will take me to leave my car 3 days to get fixed! Lol what a joke - hell no. Never again will I come to this dealership . EVER! The worst service I've ever had. Zero stars ! read more

I bought a Dodge Ram 1500 regular cab from Russell Westbrook in August. Since I purchased it, it has had many issues. From safety concerns like brake sputtering, battery dead, the kill switch system would engage for no reason, exhaust wasn't welded correctly from the factory and rattles, and also the entire u-connect entertainment system just had to be replaced. My truck is there right now getting all of these things fixed for the second time. I was told it could be weeks or months before the parts arrive. I have owned this truck for a little over 8 months, and 3 of those months, my truck has been sitting in your service department getting repaired. All while I still have to make $450 a month payments and $300 a month for insurance. Not to mention the many hours I've had to take off work just to get it looked at. So then last week I came to the dealership to literally trade in my truck and buy something new. Everything went fine until I was told my truck was only worth what I currently owed on the loan, $27k. I paid $35k for it 6 months ago.... Kelly Blue books has it listed as the lowest trade in value of $31-35k. When I asked him why they valued it so low, the manager just said that's what it was. When I asked to see what they used to come to that trade in figure nothing could be shown to me. Also for ALL of the inconsistencies I've had since I purchased the truck, I was offered nothing to help in any way towards getting something new. This experience has solidified to me, that the dealership was trying to take advantage of me. Sold me a truck that had issues, and then offered a ludicrously low figure to buy it back from me. I also called other dealerships in the area and had them create a trade in offer based on all my trucks info and vin, and wouldn't you know it, they all quoted me around the Kelly blue book price available online. So just to recap, I was sold a truck with numerous issues, brought it in and had them "fixed" in October, then when all the issues immediately came back, brought in back in over a monthb ago where it currently still sits. I was then lied too and told my truck was worth $5-7,000 less then it actually was, and when I asked for any paperwork and document on how they came up with that number, I was told they didn't have anything I could see. Which I know understand I was just being offered exactly what I owed on the truck, and was also told they were doing me a favor doing even that... I have been in executive hospitality management for 20 years here in LA and I am very cognizant of best business practices and customer service. Currently I have not really seen any of these from the Russell Westbrook dealership. I honestly just feel let down and disrespected by the whole experience so far read more

I dropped my car off at 915am for an oil change and air filter change per my service contract agreement. I drive for my job so having an entire day where I am office bound is very difficult, however I was able to spare my afternoon today. By 5pm I hadn't heard anything from the service department so I called and was informed my car was done. Apparently no one thought to call me and let me know, and I was informed I needed to pick my car up by 6pm. If you're going to hold my car hostage for an entire day, you should starting getting us rental cars. An oil change should not take this long and if I wasn't stuck with the service contract I wouldn't even deal with them to do it. read more

Dealership doesn't want to honor prices that are listed on their own website for vehicles. They tried to tell me that the national retail consumer Cash couldn't be offered on my deal unless financed through Chrysler. I was in the dealership the day before and it was offered and nothing ever mentioned about it having to be done through a certain finance company, I was financing through a different company and they knew this. After pointing that out they told me they can't honor the price for the vehicle I was interested in even with the price being reflected on their own website. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

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We bought our dream car a Dodge Challenger from these guys and they really made our experience memorable. We walked in late in the evening and even being so busy these guys got everything done smooth and quick. Special thanks to our sales guy ALBERT. He is a really hardworking and customer oriented guy. The dealing and paperwork was made easy and transparent all thanks to his efforts. They were short staffed due to after work hours and the guy washed the car himself and got it ready for delivery. Cant thank him enough. Shoutout to the Sales manager Carlos for making the documentation part smooth and staying late for us. Totally recommend these guys. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Raffi was an amazing sales rep! He even helped me drop off my loaner car and came back with my new Dodge! Amazing 5-star service! PS- Joe in finance was great as well! read more

I had a very good experience at this dealership. Like with everything, realistic expectations and doing your homework about such a big ticket item will get good results. Vinnie Fasano was my excellent salesperson. He was patient and there was no pressure to buy the low milage Kia Seltos EX I found through CarGurus. I had looked at an identical car, but with a lot more milage and priced much higher, (MUCH HIGHER) at a Kia dealership. Also, Van Nuys CDJR gave me a fair price for my trade in, double what Kia offered. Again, if you do your homework you'll know what a fair price is for a trade in and the selection you're purchasing. The only reason I'm not giving 5 stars is that when I got the car home I found one of the wheel liners was missing, something that you would not notice just looking at the car, but only looking underneath. I felt that should have been noticed when the dealership inspected the car. However, Adan in the parts department took great care of me and got the part and had it installed PDQ. Again, I had a very good experience. read more

If this was the only dealership that has the car that you want, I would still think twice or expand your search to find one further away. When you walk in, music is just blasting...not my cup of tea but maybe yours. Had an appointment at 2 pm for a test drive. Took over 30 minutes to have them retrieve the car to test drive it(in fairness, they did check in on us a few times letting me know that it was on its way). When we got to the sales part, I was very specific about what I wanted to pay. They came back with an extra $1000 down and $80 more per month. In addition, they tried to sell me on a $3000 package with low Jack or what ever it was. Explained that the car was being driven 8 miles a day and that i didn't need it. The manager said that they couldn't remove it because the price on the car was so good that they were actually losing money on the deal(lol). Basically with the numbers they had, they wanted me to pay $18,000 over the course of 60 months for a $9500 car...it was hard not to roll my eyes. After a few times going back and forth, the package could be miraculously dropped, but I kind of got sick of the persistence to sell me the package, and then saying that it couldn't be removed, to then admitting that it could be removed, that I decided, if this was happening 45 minutes into the sales process, what other crap are they going to try to pull...so I left. The salesman was very nice. Had good conversation with him during the test drive. He responded to my text after I left concerning lowering the monthly price, which they said, per the general manager, they could do a $2000 Down payment instead of $3,000. I thought about it, but the monthly was still too high for my liking. From walking into the dealership, to the whole sales process. It had been about 5 years since I had bought a car and for some reason I had assumed that the car buying experience would had changed, even slightly. It hadn't. Same environment, same sales tactics. read more

Sending so much Love and Light to a few AMAZING souls at Russel Westbrook! First, ARA KALAIDJIAN who was the first salesman to greet me upon arriving to pick-up my JEEP. His attention to detail, ability to, and patience with answering all of my questions was literal genius when it comes to his knowledge about JEEP. As matters escalated, his manager, WALID BENTERKI was invited into my sale. He too ended up being a valuable asset to the overall work put into my sale. I shared with these gentleman how special this transaction was - as my custom Jeep's arrival ended up being the week of my mothers BDay (March 17th) and her passing (March 18th -2019). We thought, how is it that the delay for it's arrival would be that very special week? These kind hearted gentleman worked EVEN HARDER to get me THE BEST DEAL after realizing this. They kept their word. I also walked out of that dealership with better understanding in relation to investments and equity. Talk about going "above and beyond" I am forever grateful for that sense of community and family ARA and WALID provided me with. I was never made to feel like "just another sale". I also want to give a shout out to, JORDYN (spelling?) in finance and Ari who requested he assist me! Jordyn made a few adjustments to my monthly note and what he didn't realize was that the $316 resulting from the adjusted calculations are the numbers for a very special scripture tied to my mom. John 3:16. -- which talks about the "greatest" act of, Love. As I drove home tears of gratitude flowed as I felt a love that far passes our human existence overwhelming me due to such divine moments -as mentioned- with this transaction. Special thanks to Karina (the operator) !! who keeps the positive energy flowing EVERY TIME I call! LOL!!! I haven't had any calls or follow-up after the sale - about how things are going with me Jeep- but when I do that will certainly be worth my doing another review adding the 5th star! To those that were kind to me, keep that attribute; your costumers are so much more than "just a sale" All The Best! -- Markeeda read more

On August 24th, I visited the Van Nuys Chrysler Dodge Jeep Ram dealership. I had already been to the dealership a couple of days earlier where I drove the vehicle. I went there (on the 24th) for the express purpose of making an offer based upon the sticker price as advertised of $31,455.00. What compelled me to compose this review is the establishment's profoundly DECEPTIVE approach to conducting business.   Their advertised sticker price for the car stands at $31,455--an amount I was eager to negotiate. But after I made my offer, my salesperson introduced a bewildering factor: dealer-installed accessories, commonly referred to as "aftermarkets." These additional elements amounted to an astonishing $4,480.00. Notably, these accessories were never disclosed as mandatory components of the purchase; nor were they mentioned on their website's fine print. The website clearly stated that these dealer-installed accessories "CAN BE INSTALLED" and hold no mandatory status. However, the salesman "Jose"- contradicted this by insisting they were mandatory- inflating the car's price to an exorbitant $35,935.00 exclusive of taxes and fees. Nowhere in their promotional material was this significant price hike--totaling $35,935--advertised. This blatant discrepancy is inexcusable, further exacerbated by their website's unambiguous declaration of the car's price being $31,455. Such conduct is not only deeply UNACCEPTABLE, but it also demonstrates an astonishing LACK OF PROFESSIONALISM. After an hour wasted in this disheartening encounter, I departed the dealership. DO NOT CONSIDER PATRONIZING THIS DEALERSHIP. Their engagement in FRAUDULENT practices is a stark reminder that your business deserves to be placed in the hands of more ethical and honest establishments. read more

Someone explain why an oil change and tire rotation took almost 4 hours?? Then I got my truck washed and it came back like a disaster. Don't come here for service. Just go anywhere else read more

Had a great car buying experience. I traded in my 2019 scat pack charger for a new ram 1500. Zaman from Russell Westbrook was very helpful and was able to get me the best trade in value in the entire valley. He helped make the car buying process very easy and was very understanding. I highly recommend anyone who comes here. Ask for Zaman. I love my purchase and definitely recommend coming here for a new vehicle. read more

Van Nuys CDJR - Trading in my 2019 scat pack for my new family safe Ram - Car Dealers Near Me - Van Nuys, California