I went here once and once only. I went on a Saturday (usually an extremely busy day) so I was pleased to start that they could take me. Then it went down hill from there. It took 2 and a half hours for them to complete the job half assed. They said 40 minutes, no problem. All I wanted to get was some new tires mounted and balanced. The girl working the desk didn't seem to know the answers to any questions and would have to go in the back and ask some guy how much to charge every single person that walked in the door. They broke 3 of my chrome lug nuts and replaced them with rusted square random ones. They never mentioned to me that they broke them. I noticed when I went out to leave. Terrible place, stay away! read more

Went here from a referral and by the fact that another shop quoted me over 3 times the price that Velasquez did ! Nice people and great work! read more

My daughter was told that she needed a new exhaust system for $1000.00 So I took her SUV to Velasquez and they got me into the shop in ten minutes and repaired in fifteen minutes. I paid fifty dollars for the repair, yep! This place is awesome. read more

Such a great experience at this place which is unusual for a repair shop. They walked me through the repairs and asked for my permission before proceeding, gave me a couple different options and then showed me the repairs after they were done before paying anything. These people are very honest and fix things quickly, cheaply and the RIGHT way. I highly recommend this Velasquez location. read more

Went here on Monday to get a wheel alignment. Left there with my car driving worse than before. The manager in his very broken English offered to align it a third time. They would not refund my money for the extremely poor job they did. Do not go here unless you want to be ripped of and can't understand a word of what the mechanics say read more

This business's business practices are shady. I honestly wish I had researched them more and read similar reviews first. I had previously had a new exhaust put on by Velasquez Muffler and Brake and when my truck started running load after leaving an event (Wed. Oct 8th) in the city (Chicago) I decided to take it back to see what the issue could be. The next morning (Thurs. Oct 9th) I took it in and the mechanic came back just a few minutes later after pulling it into the bay area. He told me that it wasn't the exhaust but that someone had taken my catalytic converter. As was shocked to find this out and realized there was nothing I could do but to get a new one. I inquired about a price which he came back with a quote. I agreed to that and asked if they could also go ahead and do an oil change. He pulled it out of the bay and parked it back in the parking area in front of the shop and handed me the keys. In the meantime I was on the phone with my insurance company working out the details. After a while my insurance company sent the rental car agency over to pick me up from the shop. I took a few things from my truck and loaded the things into the rental car. The mechanic had left the window halfway down after parking it but I didn't think anything of it since I figured they would be pulling it back in to work on it in that day. I walked back in the shop and gave the young girl who was working the receptionist counter that day my key as she was walking back in the office from the bay area. This is where the drama unfolded. I finally got a call early afternoon the next day from the adjuster. He stated that his work was done but that the shop said they weren't able to move the vehicle because they didn't have the key. They said the key I gave them didn't work. I told him that I would be there after work to see what was going on. I called the shop and a girl who I will refer to as "D" was working as the receptionist and when I asked about the key she said that they can't get into it. I asked her was that they can't get into or they can't start it because she sounded confused. She said they couldn't get into it. That's the first mistake. I get to the shop around 5pm but they close at 6pm and I notice that the truck is still parked where it was the previous day with the window down. I asked what the issue with the key is and they produced a key that looked nothing like the set I gave the girl the previous morning. I told them that that was not my key and that the previous girl must of have misplace them. They immediately went on the defensive. They told me to my face that I must have given her the wrong key or I must have misplaced them. All wrong answers. I asked the name of the girl and they would not give it to me. I asked them to call her and they would not immediately do it. "D" finally called her after speaking in Spanish with the manager "E" and when they did they would not let me speak with the girl. They said that she stated I didn't give her a key. So now it's I didn't give her a key. They denied that they had misplaced or lost my keys. Now I realized my truck had sat unlocked and unsecure for a whole night and I was never notified. I tried to reason with them (mainly "D" since she was the most assertive that I gave them the wrong key or none at all) for several minutes while "E" walked back and forth between the office and the shop bay without trying to rectify the situation. When I realized that they also had security cameras on the inside I asked her to just look at the video and all she could do was give me a blank stare. "E's" response was that she couldn't do that. I asked for the owners name and number and they refused to give it to me and that he would only tell me the same thing that they were telling me which was that I had not given them a key and I must have misplaced it. I have never before dealt with such horrible customer service and unprofessional attitudes while dealing with a business. This "D" girl did everything but directly call me a liar. They wouldn't even take into account that the previous girl may have lost or misplaced my keys. I told them repeatedly that this was not good business and the "D" girl repeatedly antagonized me with how it was my fault. I was still insisting that they check the video to prove themselves right about their assumptions of me. I've never been treated with such unprofessionalism and horrible customer service anywhere and that includes outside of the U.S. during my time in the military. read more

These Guys are Good.. They diagnose the problem, offer repair options and dont try to sell you a bunch of crap you don't need.I have a couple of children and have used Velasquez for repairs on both their cars as well as my own.I always com away feeling as I've gotten a good repair at a good price.. read more

BEWARE. They did NOT change my oil filter on an oil change service. I marked my old one (because I was suspicious), and sure enough; it was not replaced. Never going back. read more

After being quoted for a cat converter, we paid a deposit of 300$ for the part, no services. 3 days later no call or any sign of the shop, so we call asking to speak to the shop manager to be answered by a rude young lady who stated he wasn't available. When we stated we would no longer need his services due to the time it has taken for services to be rendered she stated there are no refunds and that the manager would get in touch with us and hung up. With no time to waste, due to the end of month coming close and we needed to pass emissions, we decided to go else where and dispute the charge with our bank. After a second phone call to the shop days later and finally getting the shop manager on the phone, he stated he was just getting around to calling us and we would soon be able to bring in the car. Awful customer service and hoping the bank resolves the dispute so we never have to go back. read more