My mother got the front passenger wheel bearing done today at auto rehab and what a relief because…read moreit was starting to seriously freak us out when we did drive it! Making all kinds of noise anytime we went over 30 MPH so we were driving with the flashers on! Thanks, guys!

In my opinion, after being in this industry for two decades, this is the BEST auto repair shop in…read moretown! Honest, affordable and trustworthy! Thats what everyone is looking for right? This family has solid Christian values! That's a HUGE plus in my opinion

We were driving through Flagstaff going to Colorado and the check engine light came on…read more Went to AutoZone to get the code read and we needed a camshaft position sensor. It was a Sunday. We had friends waiting for us for dinner in Colorado. AutoZone sent us here and they ordered the part and we were in and out within about two hours. So thankful for seven day auto service. They showed us where to go to lunch while we were waiting and the whole experience was great. Thank you!!

Needed an emergency repair and I could not have asked for a better experience. Definitely recommend…read moreand will be back if the need arises again. Thanks!

I can't thank you enough for helping us when we really needed it! We were bringing our daughter…read morefrom Wisconsin to the Grand Canyon to work for the summer in her car when something was going wrong with what I thought the brakes. They knew it was an emergency, but they took care of us as if we were a long time customer. Fair price, and quick turnaround!

Thank you to Soto Brothers. My husband was traveling from California to Texas towing our jet ski…read more We had our trailer tires replaced the morning before he left CA. While traveling in Arizona at 8pm, he noticed grease leaking from one of the trailer tires. My husband called and they were able to help troubleshoot over the phone to check a few things and make sure it was safe for him to travel to their location in the morning. When they opened, they were able to look at the issue, provide us with the help we needed and got my husband home safely this morning. I can't thank you enough for the care and time that you provided while in the middle of nowhere and far away from home. Your kindness will be remembered.

Unfortunately like other places in flagstaff this shop went down hill. Brought my truck in without…read moredoing my research and just relying on old recommendations from years ago. I think they fixed my trucks issue... unfortunately I left the shop and found 2 new issues within 10 miles of headed home. I just woke up and tried my remote start not working? Basically everything they touched is worrying me. This is my daily driver I put probably 90 miles a day on this thing. At the end of the day I should have done my research and walked away as soon as I stepped foot into this place. Not mad at the shop I should take my truck back in a demand they fix the new issues but this would be the third time now and I feel like I will just leave with some slapped on temporary fix again. Long story short don't be like me DO YOUR RESEARCH!

I'm so glad I found this business. The price was certainly cheaper than a dealership and they got…read moreeverything done in 1 day.

These guys are the best of the best. Honest and trustworthy. I have used them for years.read more

Steve who says he is the manager of R&A Import Auto just sent a message trying to play victim and…read moreact like he didn't tell my mother she needs both catalytic converters replaced because of P0420 and P0430 codes and saying it didn't happen at his shop when it did. He kept interrupting her and wouldn't listen when she asked what the underlying issue was and cut her off and said no they just need to be replaced. He also said there wasn't an elderly woman there at the same time who left without her car because it wouldn't start. Yes, this happened in front of me and she was furious and I immediately decided I was hesitant about him and after his conversation with my mother by the car in front of me I knew for CERTAIN he would not be working on any vehicle we had. It's really not difficult to understand that if you're going to behave that way, you're probably going to get a bad review for it especially when someone drives up from Camp Verde and the simple answer to make sure that doesn't happen is to behave like a professional and not act that way in front of potential customers. My mother has a Toyota Sienna. I am in a Reddit group with lots of skiers, campers, and snowboarders that's over 300,000 strong and I was on the phone with one of them when this transpired at this shop. Everyone has bad days, but what really makes a difference is the amount of integrity a person has and whether or not they tell the truth when they're called out and that didn't happen here. The parking alone at this place was an absolute nightmare because it was on the corner and almost right at the light, but this refusal to take responsibility really makes a strong point here and it isn't good.

my car broke down while I was traveling thru flagstaff I was fortunate enough to find Flagstaff…read moreAuto Repair! They were able to diagnose my car's problem fix the problem and they had me back on the road, in about 5 hours. The owner Alex, and was kind, understanding, and most of all fair What more could you hope for! also have to say how much I enjoyed getting to know Bernie! He to was kind, courteous and a great guy! if I lived in flagstaff this shop would do all my auto repairs! Give Flagstaff Auto Repair a chance! I trust these guys!

Took my car in for a clicking noise; turned out to be a loose piece of plastic. They got me in the…read moresame day and fixed it for free within a few hours. Will definitely be going back!

When your car breaks down on vacation, you just want someone who knows what they're doing to take…read morecharge and get you back on the road. For us, Tino was that person. Our BMW broke down after 5pm on a Thursday, with a long drive home scheduled the next day. It seemed likely we'd be stuck all weekend waiting on a part. Instead, by Friday morning Tino had found the part in Tempe, arranged a courier, and had his team ready. By 4pm Friday, the car was fixed and running beautifully, and we were on the road home.

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

First time Giving Randys Downtown Garage a try and glad I did ! Made an appointment to drop off car…read moreon a Monday morning and was greeted By Andy and the lead service tech . Went over some final concerns for my car and agreed we needed to purchase a part I did not bring . Only a two day wait but Andy saved the day by calling me on Wednesday . I'll definitely give them another try in the future for another repair . All in all friendly staff and quality repair but I do recommend making an appointment only and possibly waiting a day or two longer for the repair to be properly fixed . Thanks guys ! Repairs done : Diagnostic Inspection, Remove and Replace Alternator, Accessory Drive Belt, Suspension Control Arm and Ball Joint Assembly x2. Post thoughts : car drives great again no horrible noises or whining from the failing alternator and worn belt .

The website says, they work on diesel trucks. They have no…read moreclue about diesels. I will say, Drew the manager is cool, but that's where it stops. I had a fuel sending unit issue. It was a no start after unit replacement. I waited 4 WEEKS for them to fix the issue. They threw a parts cannon at it, changing ficm, icp, removing glow plugs, etc. said my rigid fuel line was leaking, never had an issue with that, and i never approved it, but charged me anyway. they did an OBD scan couldn't find the issue, then said they refuse to work on it. I had it towed to a diesel only shop, it was running in two days. Randy's charged me $800 for labor.(justify that) They were going to charge me $1000 for the unit. I bought the part for $190 and I was pressured to have it shipped overnight. $325 total. I could have saved $130 because it just sat for weeks. Basically I paid over $1000 for that experience, It STILL DIDN'T RUN. In total, $1600 total for a fuel sending unit and IPR sensor. By both shops.