What a frustrating experience we had 2 days ago. Our contract with ATT was finally up and we wanted to switch over to Verizon. We went to the Michaelson store thinking this was going to be easy. New iPhones and a similar plan. The young woman who was helping us was very polite. She told us about the offer that was going on where we trade our phone in and we, for all intents and purposes, get the IPhone 5c for $100. So, we're all set to sign on the dotted line when she comes back and said she had spoken to her manager and she had made a mistake. The "offer" was towards an IPad, but they could get us an android for $50. Clearly, the manager had not trained her properly. We walked out of the store feeling as if we might have experienced "bait and switch", at worst, or just plain poor management, at best. We went the the Verizon store in the Irvine Marketplace thinking we couldn't do any worse. What a surprise. What a difference! We were offered the original deal and then it got better since IPhone 6 will be released soon. The Michaelson store lost a sale and a customer. This was not an isolated case from reading previous reviews. read more

Horrible experience at this store. Dealt with an employee named Eric that was learing and making inappropriate comments to my daughter. When I asked him to stop flirting and said he was making my daughter and I uncomfortable he was extremely rude. The manager did apologize but he didn't and he is still employed! And continuing to behave inapropiately with female customers read more

I got a replacement phone here. They took over 3 hours to set it up. Even then the internet connection did not work. a return to the store and another hour of waiting fixed that problem. They did not have the holster for my new phone but they ordered it (and charged me). It was to arrive in two days. Here, a week later I have not received it . I had to return the old phone. i asked them to show me how to clear it. They were unable to. I had to figure out how to charge the broken phone myself. The staff do not know how to handle their own phones. Service is incredibly slow, probably because they are not adept at the services they are rendering. They are very adept at trying to sell you stuff. read more

I am sad to see all the negative reviews. Perhaps the reviewers have not gone there right when they open which I what a person should do at a busy store. I was impressed that they had at least 7 technicians. Naturally we got waited on immediately by James. He was very cooperative and helped with our issues and with a new phone, Note 3. He was also helpful in transferring the information. At one point the manager came and helped him with a photo issue. I could not have asked for more. However, I did notice a lot of people waiting. They have a list and a greeter at the door, so you are waited on immediately after a technician was free. What more could a person ask for! Go early! read more

Not sure why this has low stars. They are great here. Andrew always helps me and is patient and very knowledgable. He is always in a good mood even if he is busy. I have purchased all of my phones, accessories, and headphones ( Bose) through him. I am sure he will be promoted very soon. A lot of Verizon store don't have a happy staff but this place does. read more

Excellent experience working with Andrew! His friendly, knowledgeable, no-pressure approach was refreshing. He took the time to discuss upgrade options, seamlessly set-up my new phone, and all was delivered with a smile. Good customer service is priceless. Thanks Andrew! read more

Ran into the store to "check" if they would honor an online discount on the new Samsung Note 2. After a resounding "yes" my husband decides to buy 2 and convert everything over on the spot. We had to be at another commitment in 30 mins and I said we needed to come back. Cody not only had us out on time with 2 phones fully operating and completely linked to a family plan, but put screen protectors on both phones perfectly!! No bubbles, no hairs, no dust. So amazing I had to film it for youtube! read more

Great store, with a good variety of products. Kevin G. was extremly helpful and courteous. He made my entire experience 100 times better. He really took the time to explain everything to me and helped me make the right decision. Kevin G is what I would call a true professional. Shawn M was also very respectful and made me feel like a valued customer. read more

Had a horrible experience at this Verizon store! If I could give zero stars I would. I came in and Sirva greeted me at the door. I explained to her that my phone was stolen and she gave me the option of paying off my stolen phone to get a new one. I took that option and while she was helping me she was extremely snippy and acted like I was a waste of her time. Although the interaction was quick it was not the experience I believe would satisfy any customer. She essentially threw my brand new iPhone in the bag and didn't even set it up. I asked her why it was not being set up here and how do I get my phone activated and she brushed me off and simply stated " just turn it on." Considering I've been a long time Verizon customer and typically frequent the lake forest store I have been appalled by the experience I've had. Extremely frustrated I left the store and sat at the tables outside to set up my phone and it slipped out of my hand. Within minutes I returned to the Verizon store to see if there was any possible thing that could be done but they immediately brushed me off and said "well you didn't opt into the insurance" even though it wasn't offered. My phone being stolen and frantically coming into this store, the staff had zero compassion and were definitely not understanding or helpful. On top of the poor customer service, I asked for a white with gold Iphone and the phone they gave me is white with rose gold. read more

If you have a business account, you're better off calling Verizon directly. This store like many others primarily deals with consumer accounts and they are very unfamiliar with how business accounts work. I learned this today after going into this store, being told that the trade in program for the iPhone 7 only applied to consumer accounts, not biz accounts. I called verizon customer service directly, said I had an urgent technical issue, and that representitatve told me that was flat out wrong, in store reps don't know biz accounts that well which is why they told you that, and proceeded to apply the promotion for me over the phone. read more

This Verizon store location is the best! We have been to other stores and had to wait quite some time to get to talk to a sales person. We have almost dreaded it because it is almost as cumbersome as buying a new car. We have been to this store previously but tried another one closer to home with no customer service. This time we were greeted by the manager to put our name in and had asked if they had the phone we wanted to buy in stock. We received an answer within a few minutes stating they had plenty in stock. The sales associate, Tyler, was outstanding! Very knowledgable and courteous and had us out the door under an hour! Don't waste your time going anywhere else - they have great customer service and plenty of stock on hand to service their customers! I love my new iPhone 5C! read more

Horrible store made appointment and they had it for next day. Had to wait to find out that they never even set my phone aside. The manager could care less about and blamed someone else. read more

I seldom write reviews, but I really felt the need warn everyone else. In my 13 years of living in Irvine, this store has by far been the most disgusting customer service I have ever experienced. The employees talk about the customers through the ear coms, and make it very obvious as if they did not care. The employees including the manager do not take care of the customers' time and make them wait as they just chat(gossip) on about their lives. When I visited this store, there was about 4 employees behind desks doing nothing. One lady was on her smart phone scrolling up and down leaning to the wall behind her stand up counter. There was about 3 more employees floating around the back part of the store also chatting. There were 2 greeters(one of them, the manager) that literally just ask you to sign in through the electronically device and proceed on to chat with themselves about whatever it is they were laughing about precariously. The employees have an attitude that makes you feel bad for making them work. My lady who helped me literally and loudly rolled her eyes right when I "no-thank you-ed" her request to buy an accessory for the phone. I have so much more to say about this horrible experience but I already feel that my valuable time has been wasted long enough with this store. I love my Verizon Wireless Carrier but the customer service I received here was by far the worst that encouraged me to write this review. Let me just tell you that I am the kind of person that tries to forgive and ignore bad customer service and try to believe that the person might be having a bad day , but this was not the case at all at this store. Reading from all the other reviews here it is obvious that I am not the only one and I am not shocked at all by the rating of this store. I am so shocked that the Verizon corporate who is also in Irvine is not doing anything about this. read more

I DREAD going to wireless stores because of the long wait and frankly the level of knowledge or ownership over what the staff are doing is never that impressive. It is retail and it is a tough job. That was my original thinking until I met Chung Choi at Verizon Wireless in Irvine on Michelson - I wanted to change ENTIRELY from mac to droid technology. He was so helpful, he knew EVERYTHING about the technology and had the best recommendations based on my lifestyle and work demands. I left with a new phone, pad and three accessories and I am so happy! Customer Service like this does not exist anymore - thank you Chung for raising the bar. read more

I was in the store on Michelson today and I took a class on the new tablet i purchased. Originally it was very puzzling to me. I had a great experience because Cody is very very smart and I feel like I've learned a lot of what to do. I had a great experience and it was fun to try something new. That's all for now and I will hopefully be back soon. read more

Came in for a class with my samsung galaxy camera and my new iPhone 5s. Cody was incredibly patient and professional, and took great care to ensure that I knew how to use my devices. He was very fun to work with and taught me so very very much. He even fixed my email accounts and showed me how to send photos! All in all I have to say I had a great experience with Cody and his manager Luis. Will definitely come back for more classes with Cody read more

I have to tell you all the manager at this location is top notch. I had a problem my phone not only that they take care of it but they went out of their way to make sure I was taking care of I have to tell you after looking at the reviews I don't think everybody treats the store with the respect they deserve.I was extremely surprised at how courteous they were to handle my issue.I was even more surprised when they offered me a new phone. read more

Jeremy was definitely worth the wait! He helped with my issue and spent quite a bit of time explaining other things as well.

Worst company and people ever. We have been Verizon customers for both our home line and cell phones. My husband has the cell phone service through his business so i don't get to hear of any problems but for the home land line i have them set up to pay online. I pay my bill much before it's due date online and now this is 2nd time this year that their system or an operator posted my payment to a different customer's account and they want to hold me responsible. Their excuse is that may be the account # was not written correctly. I explained to them that I can understand if I hand wrote the account # on the check, but the account # iw PRINTED clearly on the check not hand written and that some one in their office posted the payment in correctly. They have the nerve to argue to make it look like it's my fault some how. I am so upset. It takes an hour each time you call them and then to hear this kind of excuse rather than an appology. WOW.......... read more

I can count on one hand how many yelp reviews I've written, as it takes A LOT for me to be impressed enough to jump on here. With that being said, I walked into this location for a new case for my iphone today and an associate named Kevin was introduced to me for assistance by another (super friendly) employee whom had warmly greeted me. I mean, I've gotta say... It's been a long time since I've even walked into a VZW store because it's usually so frustrating that I avoid it all costs. But Kevin was so patient and helpful, and he put each of the cases I was interested in ON my phone for a good visual. So nice! He gave suggestions on other necessary products I hadn't thought of, without overbearingly up-selling. It's refreshing to walk into a store and be greeted (and walked out, even) by such friendly employees. This was my first time at this location and will be my only stop for cell phone needs from now on. Kudos, VZW at Park Place!! read more