AVOID THIS PLACE!!! THEY LIE ON LOTS OF PLAN DETAILS JUST TO HOOK YOU IN THE PLAN! I am so shock to see a bill "$534.46". I asked them to take off the insurance on all of my devices, they didn't do. The talked me into getting one of the hotspot device for $10/month so I can get 20% discount on my data plan, didn't let me know that there is an activation fee for $40, and the charge insurance on this device too!!! Worst of all, I didn't even get the 20% off on my data plan!! I asked them to increase my data plan to 18GB/month, of course they didn't do it so I went exceed my limit and a charge of $45 was on my bill. PLEASE READ OTHER REVIEWS. THIS PLACE LIES!! read more

Verizon is by far the best cell phone service in Orange County. I've been using them for 10+ years (I think). People write about bad service or good service at certain Verizon retailers, but what it really comes down to is are you happy with that phone in your pocket 1. What you are paying 2. Honesty of company 3. Easiness of changing plans and 4. Network service. Verizon is by far the best from my experience. AT&T = corporate pigs read more

I have had the best customer experience in this store with two amazing employees Ashley and Shayan. They were both so helpful and super nice and professional. I'm so glad that I found this store and recommended to everyone. read more

Didn't have a great experience with this location. We are long-time Verizon customers before we switched to T-Mobile. After about a year with them, we decided to switch back to Verizon so we came to this location. We picked the $45 plan and since we're returning customers, Arjun told us that we didn't have to pay for an activation fee. All we needed to pay for upfront was $10 for the sim card. We were told that on our upcoming statement, all we needed to pay was the $45 - plus taxes and other smaller fees on top of that, but not an activation fee. Fast forward to this month, we finally received our bill and were charged a $40 fee! With our bill now amounting to $115.28! We'd called Verizon to sort this out, but since this location is a retailer, I had to sort this out with them. I called in the morning, but was told to wait for Arjun to come to work at noon so I could talk to him. I wanted to get a lot of work done, but because I was being passed around by these guys, that essentially wasted my entire morning. Finally, I managed to talk to Arjun in the evening only to be told that he was only following procedures and has no control over the fees. I don't have any problem paying for extra fees if I need to, but I have a problem with these guys making false promises. After that, he said "Sorry about that." That's great, because sorry's going to fix it, right? In the end, I called the main Verizon hotline back and eventually got credited $20. I only received half of it because I was told that there was no documentation of whether or not I was really told that they'd waive the activation fee for me. Right - because a normal person would walk into Verizon and record/document what the sales people tell them. Bottomline is, DO NOT EVER go to this location. The sales people will do whatever they can so you sign up with them to the point of lying. Another reviewer, Eric M, is right about them avoiding responsibility. read more

Ashley is awesome! Let's start with that. People who are absolutely focused on customer service are rare these days. I had a fantastic experience at this location and found Ashley to be extremely professional, helpful, patient, and positive. Bring your business to this location if you want to leave happy. And, ask for Ashley. She's the best. read more

Hoss is awesome!!! Ask for him he is an amazing manager!!! He was the most helpful I've ever experience from Verizon ever!!! After 25+ years. read more

I walked in to buy a phone yesterday and I was greeted with the upmost respect from the young rep by the name of kaloni. It was very busy and they still was very helpful ! He helped me transfer all my data and get me set up ! I would definitely recommend this store if you are buying a phone just need help ! read more

I just switch phones and customer service was very helpful in a difficult situation to resolve moving my contacts to the new phone. He went to various levels of problem solving when at first my very old phone did not want to cooperate. They go the distance at this Verizon. Happy to be a customer. read more

When I came in to this store to replace my phone, Caitlyn and Ashley were the nicest employees I've ever met in my life. They helped me out instantly with everything I needed and made my experience so easy and efficient. I highly recommend this Verizon store for any of your questions or purchases! read more

Don't shop here. They sale your merchandise before calling you that it's been delivered. Didn't find out until 2 months later. Never received 1 phone call. Poor customer services for the second time. Never again. read more

I would rate this store 0 stars if I could. If you enjoy waiting hours on end and end enjoy rude customer service, this store is for you. Upgrading my phone was a nightmare when it should have been an easy transaction. I was received a quote that was the same as what I had been paying for the last 2 years and just received my bill which was $15 higher than said quote. Their management needs to step it up and train their employees on how to be customer service reps and stop focusing on getting sales. Very disappointed and will never use this location ever again. read more

I was having the worst Day ever and I came in and dealt with Jerald n Jacob and they turned my Day around ! I had the best experience ever ! They were Polite and accommodating! If there were 10 stars to give I would have ! Definitely recommend this place 150% read more

Thanks for solving all my problems! You never quit! And you made me laugh during a possible stressful time, while you kept smiling as you dealt with all my complex issues. My screen saver is beautiful! Ashley, you are a boss! I will definitely be back! read more

Ali!!! He was such an amazing manager!! I came cause silly me had lost my phone and wanted to order a new one. Ali was able to help me and not only get me a new phone but also help me turn my old hotspot into a tablet!!! Something that I need for school that's coming along soon!! Thanks to his help he was able to get me a nice new iPhone and a nice new tablet!! Thanks again Ali!! Definitely would ask help from and refer him to other in need!! He's also a great multitasker!!! read more

Great staff! Ashley was especially helpful and very patient with all of my questions and business account needs! She definitely deserves 10 stars and I will only come to see Ashley for now on! Ask for Ashley!! read more

Amazing service! I came to get a new phone after my old one started giving me issues and they helped me through the entire process. They transfered all my stuff from my old one which is usually a reason I hesitate to upgrade but they took care of everything and got an amazing deal. I got the unlimited data plan and I got a tablet for my daughter and my bill went down! Jay and Gerson helped me out and were pretty cool to talk to. Will definitely refer my friends here. read more

I agree with previous review in regards to avoiding this place. It is not an official Verizon and they deceive you. They will never resolve your issue and Verizon will not accept any responsibility for this location unethical behavior. Got to love their service a year letter they tell me to email headquarters!! Stay away from this place read more

Ali, the store manager was great! He was personable as well as the other staff in the store. He accomplished what several other verizon stores couldn't. It seems like they kind of gave up. He did not. I told him what I was wanting and needing for my service plan and he didn't give up until he worked it out. He didn't try to sell me anything extra but told me what I needed to have in order to get the plan I wanted. He went above and beyond... even calling verizon customer service when there was a glitch. This verizon store now has a loyal customer. Thank you Ali and staff!! read more

Astounding incompetence! Wish 0 stars was available. Wife went in to pick up prepurchased phone. They canceled order while she was in store and now we must reorder! No explanation, no support, no customer service. Not a grey cell in the store. Verizon should be ashamed of themselves letting this group represent them. read more

After the initial miscommunication, Mark and staff promptly resolved the issue and were very professional. Thank you!

They are amazing with customer service! Hoss was so helpful and friendly and took care of my problem right away! read more

Definitely recommend this Verizon location!! Mark helped us with installing a new SIM card for my son's new phone. Checked our current phone plan to make sure we were on the correct data plan. He was knowledgeable and friendly. read more

The worst customer service ever. My new phone is under 14-days warranty. They agreed to give me a new phone but I went there 5 times so far and every time I heard a new excuse. I've been with Verizon for many years and this is the only time I'm frustrated. read more

dealt with Mark, very knowledgeable and helpful. does not rush you. comfortable area. highly recommend read more

We went and signed up with Verizon in November. Jerald what the person that "helped us" He lies about all the promotions that they had. Never gave us a receipt, had to go back and get one. He never gave us the paperwork for the promotion to submit and lied to my face about it. Have been dealing with this since November and his manager won't do anything about it. Never go to this store. You will get ripped off He told us we were getting bogo free but nope still paying for one of the phones 2/17/19 @ 1:10pm. Jerald called me because I wrote a bad review about him. And he asked how dare I write that about him. I've never had a company threatened me about a complaint I've made, usually they try and work with you to fix the problem not make it worse read more

There has been some obvious changes in management since orange I was went into the store. We have some serious genius bar reps on our hands. The edge program and pricing was very easily illustrated when I walked into the store and some friendly sale agents helped me with my phone selection. Now I have my new Galaxy s5 and the manager Sean has helped me set up all of my corporate emails along with setting me up with a free tablet! Sean had a line but set aside the time to make sure I had everything I wanted on my new phone and tablet. I didn't have to wait in a line or be hazed at the door by a greeter looking to see if I wanted to buy a phone or not. I just came in to ask for directions and I walked out with an amazing deal. In short: friendly face, smart reps willing to go the extra mile and prices that made me happy I came into the store read more

If you ever have any issues or questions with your phone or service , this is the place to go! Excellent service, thorough and professional ! Go see Jerald or Ali! They are the best, I wouldn't go anywhere else !! Thanks for all your efforts guys!! read more

I was greeted and treated with perSonal attention and patience. All the plan info and upgrades and discounts were explained to me. I got exactly what I asked for and wanted. Jerald took care of me and waS extremely nice and helpful!! I'm so glad I came to this location. Whole process only took 30 mins....very fast!! Jerald did a great job of helping me download my info & understand new phone. Lisa read more

Shayan or "Sean" was wonderful help in an iPhone problem we had. He was so patient and helpful!! A+ customer service! Thank YOU Shayan!

Pleasantly surprised with my visit to the Verizon store this morning. First - not crowded at all! Worth the short drive from South Coast Plaza to escape long lines and cramped stores. Second - Friendly staff! Shoutout to Nick and Milad, both of these guys were knowledge, patient, helpful, and knew when to give me and my husband some time to think on our own. Great guys! Third - Amazing deals! Milad was incredibly helpful in getting my husband and I the best possible deals on our devices. At one point he even called the manager to approve an even better deal. He truly went out of his way for us and we appreciate it! Bottom line: check out this store. Friendly staff, not too crowded, and sales people who truly want to help you get a good deal. No shenanigans or complicated plans. read more

I would recommend going to this Verizon it is very special. Caitlyn was amazing. She sold us two phones. We were not rush through the process. She took time to answer all questions and help us. We went back a few days later and meet Gage and Ashley while waiting for Caitlyn. They are a team and work well together Gage showed us how to use our phones. I meet Ashley before and Very happy to see her again. She helped us with billing questions. We are seniors and we need lots of help. Ashley, Gage and Caitlyn are the best and seem to enjoy what they do best helping people. read more

Neighborhood feel: personnel friendly and approachable. Staff including Gerald in particular made me feel valued, and other customers right at home. The lurky loiterers smoking in the common area outside the storefront detracts from customer experience; unemployed and/or homeless and self-proclaimed "suffering" individuals occupy the commercial vicinity. They've cussed and harassed Verizon employees and consumers ... what's worse is security patrol (for the private property) is of no help to ether party. Save the business and protect employees and shoppers! read more

I would not waste my time to go to this store,my daughter iphone was broken so i went to see what i can get since my other phone was almost paid off and i could get another iphone.the employee said if i return the broken one ,he would deduct the tax amount from the new purchase so i said i would think about it and let him know,when i went back and i was ready to buy the new one, the other sales person showed up and said no we can not make this deal and if i want to buy the new phone i must pay almost 3 times of what we agreed.i said the person whom i spoke with said something else,he said he "MADE MISTAKE"??? I do not trust this store even though is right next to my house.I would not recommend this store at all because of lack of experience and dis honesty. read more

I was in the store looking for a better connectivity option and to change our previous ones, my husband and I, Shayan attended us with an excellent disposition, attention and patience at all times, we thank him for his excellent customer service, we felt very comfortable, he was very friendly thanks shayan read more

Jerald was super helpful. He went over and beyond to make my phone upgrade work for our budget. We had to come back for clarification and he was so patient and diligent. Won our business for much longer. He was also juggling three clients!! I think this must be a hard job to keep everyone satisfied. read more

Unusual experience at Verizon store. People work there don't really want to help us. Even though we are the only customer there.

See the bottom for the TLDR version of this reveiw (Its a lot however I had PLENTY on my mind) After a roundabout with originally purchasing the Google pixel 3 when it first came out, I was stoked to purchase the phone and a nice unlimited data plan to go with it! Everything was grand until of course like the dummy I am. Dropped my phone and shattered the screen, no biggie it happens. I go to Verizon in which they directed me to the insurance as apart of my plan, heres where things get crazy. Nothing wrong on Verizon's part however key part of the story. The insurance company (different company fyi) was a nightmare to deal with. they fixed my phone after giving me 24 hours to come pick it up (which i came by the next day) I was informed that they will be hanging onto my phone for 72 hours. Which wouldn't be an issue as i'm not to "glued to my phone" however I was attending college at the time and needed access to a specific app on my phone to enter campus grounds so I could not attend classes for essentially 3 days (fun :/ ) After getting my phone back I was excited as it was all shiny and looked great! Until I realized the internal components when they where rewired. where rewired incorrectly, Biometrics did not work, could not make calls, wifi and bluetooth did not function and don't even get me started on the crackling noise from the speaker anytime it made a noise! So after feeling pretty defeated and having the luck of a slug I called once more the insurance to ask what to do. The lady on the phone was kind until realizing that factory resseting does not fix the issue (which i'm still confused about to this day as in my entire experience i never pulled a "Karen" move :/ ). After dogging us on this we where sent a replacement device and had to send the broken one in. A bit annoying as I was once again unable to attend class while awaiting the phone. It arrived quickly which was nice! However noticed that my brand new google pixel 3 that I paid a solid $1k for. was now a refurbished phone with a nice little sticker saying so. a few scratches on the back however I figured they where cosmetic and no issue there only to find out that after about a month's grace period of just a few glitches here and there. The bluetooth completely refused to work popping errors up every 3 minutes with that the wifi would also not work and neither would the hotspot. Since not wanting to deal with the insurance and pay an extra $150 or so to send ANOTHER defected phone back and miss class, I decided to just deal with it. There where some ways around the error messaging with restarting but overall it drove me mad for a loooooong time until roughly two days ago when i realized I was just about paid off of this phone. Yesterday I went to the Verizon here and Hernan went more than beyond to assist me on this! He listened to my issue and did his best to find work arounds in getting me a new phone without having to pay a life's fortune in it with being on and off phone calls with several higher ups, even so much so as after realizing I was a freelancer and self employed, offer to switch me to a business account to not only save on a few extra bucks (Which is always appreciative) but also work better for my needs as my phone is basically a business asset at this point! After several issues with the technical side of setting and switching my account, he was more than patient while waiting on the line to get the technical issues figured out and even answered the million and one questions I had! To sum this up. This verizon location in Irvine I haven't had any bad service with and Hernan went beyond the extra mile to assist me with my plentiful issues (i'm sorry it took such a long time to get everything situated!!) . I got out of the store with a new phone all nice and setup, a new account to better suit my needs. And the follow up email was definitely appreciated. The Insurance company all I can say is, if you have to go through them, be ready for a l o n g ride. read more

This was hands down the best Verizon experience I've ever had! Caitlyn in particular was a sweetheart and very helpful. She was very patient when it came to answering our many questions, and was able to answer every one of ours. I will definitely be coming back!! read more

When will negative stars be an option? This place told me I needed a new iPhone when I went in with what turned out to be a very common issue with the iPhone 7. I bought the iPhone 8 with a case and screen protector and was told to erase my 7 and send it back to Verizon to complete the process. At home, I had trouble with reformatting the phone so I went to Apple for help. Even though the phone was out of warranty, Apple gave me a loaner phone while they sent my phone back to be repaired/replaced at no charge. When I went to return the 8 at this store, the manager told me to wait, telling me that Apple may have not been truthful with me and may end up charging me for the replacement (pot calling the kettle black?) So when Apple DIDN'T charge me, and gave me a brand new iPhone 7 for free, I went back again to return the phone at this store. I spent over $200 here, and upon returning the phone, got $68 back. This was due to a $70 restocking fee (Verizon says it is $35). When I confronted this issue, both clerks told me that it is, in fact, Apple who charges $70 for restocking (also no true, according to Apple). The other money I did not get back was for the $70 screen guard that the manager had opened and placed on the iPhone 8 without asking or being given permission to do so. They told me that since it was opened, I could not return it and the manager was unwilling to refund the money. Also, I was never even given a receipt. In my opinion, this store seemed to use unethical practices in getting me to purchase a new iPhone to bump their commissions, and tried everything possible to prevent me from returning the phone, presumably, so as to not affect those numbers. I went there three times to return it. The first time, was stated above. The second time I went in, they said that the manager wasn't in and only he could do returns. The third time I went in, (time was running out in the device return window) although the manager wasn't there, I returned the phone fora whopping $68. It took an hour to process the return. This place is a joke. It is not a Verizon store, it is an authorized retailer. I have never been treated like this in a corporate store who have gone out of their way many times to help me and have outstanding customer service. Horrible wait times here, and very bad customer service. Save your time, money, and aggravation and just go to the Verizon corporate store at the District 2 miles away. I continue to be haunted by this miserable experience, as I am still dealing with charges of a few hundred dollars on my Verizon bill from this incident. This was over TWO MONTHS AGO! Such a disappointing experience. Terrible customer service with sneaky, dishonest, and unethical business practices. By the way, Verizon gave me a $35 credit on my account to compensate for the $70 fee that this store imposed on me. As soon as my billing issue is resolved, I will filing a formal complaint with Verizon on the unethical practices of this store. read more

I was just in Verizon upgrading my phone and the two lovely gentleman Gerald and Carson made it such a pleasurable, and stress free experience. They went out of there way to offer different plans aNd discounts, they couldn't have been More helpful and pleasant. read more