Al is amazing helped me so fast and was so helpful!!! I had 3 little ones with me all under 5 years old including a newborn and he had me in and out in minutes with a new case and screen protector set up. All with a smile on his face and so patient! I highly recommend this store for their excellent customer service!!! Thanks Al! read more

Got my Galaxy Note S8+ and accesories. Robinson, Jereld, & Ali always help with any questions. Come check it out!

Wish I could rate less than 1 star. Highly unprofessional staff not willing to help what so ever. Very apparent they are not an actual Verizon Store. Young kids wanted to argue and be condescending the entire time I was in this location. Will not be returning. Do not recommend unless you must go to an Authorized Retailer. Wish I would have gotten an owner or managers phone number to follow up. read more

After visiting the Genius Bar at Apple for 3 hours and another Verizon store 1 hr Dina and Jacob Finally fixed my group text issue! Amazing! Thank you so so much! read more

Best service and employees at this location, really recommend anyone coming here. I am a repeat customer both Ali and Jerald have helped me multiple times and couldn't be happier with my experiences here. Thanks again! read more

I came in with an issue on my iPhone and another HTC phone on my account and I was very happy to be greeted by Dina. She was very helpful and I would definitely come back and do business with her. I would recommend this store to anyone any day of the week and especially twice on Sundays. read more

I would just like to thank this Verizon store for helping me out in every way possible with everything from big to small. They helped me with my phone that I lost helped me through the insurance proccess. I got a replacement phone the very next day and they helped me sign into my email accounts, retrieved my contacts and pictures which are very important to me. Thank you Ali, Kingsley and Jerry. read more

I have been to this store three times. Each time I have felt like sales were the number one goal over service. This last experience was a prime example. I walked in knowing that I wanted a new iPhone 7 or 8 Plus. Of course the manager encourages me to get an 8 Plus (expected). The next up-sell was the tempered glass with lifetime guarantee for $50. Then he tells me I qualify for a $200 trade in on my phone or store credit of $135 toward my purchases. I repeatedly stated I wanted the $200 to reduce my monthly payments. In the end he told me I don't qualify for that because I don't have unlimited data on my phone. NEXT thing, my total just happens to come out to a credit balance of $1.77. He tries multiple times to get me to buy a case for $20. I bought one on Amazon for $10 with over 4,000 5 star reviews. I don't need one. Then when I tell him I have a company discount for 20% off accessories I end up with a credit balance of $11.77. He continues to try to get me to spend that money in the store. He agreed that he CAN put that credit balance toward my current or next bill but flat refuses. When I go to leave he quickly handed me a receipt with a hand written note that says I have a $10 store credit. So basically, this store owed me $11.77 and refused to give me credit toward what I owe. He is forcing me to go in and spend $10 in his store. I will never use this store again. Good luck to those who do. Second thing to note, while I was in the store the other sales guy was trying to help an older customer. She is frustrated that she doesn't know how to use her new phone and is getting upset. His response to her was, "But everyone knows that you just flip up for the shortcuts." What kind of respect is that. She doesn't know. Karma, they need to learn to be kind and helpful at this store and work harder not to rip off customers or the reviews will close the doors eventually. read more

These guys are the best i had some issues with my phones in the past and they always find the best way to help and get the best rates,today i had to get my kids transfered from t mobile to veriozn and spent 2 hours with a million questions but they were super helpful and always so nice and smiling we found the best deal and the kids are over the moon,thank you misha and all the guys you totally rock and know what you are doing to thank you again read more

Great customer service very kind and patient with all customers. His name is Mr. Carson I would recommend any one and anybody to do business with Mr. Carson he uses excellent expertise and is persistent. Mr. Carson was very kind unto to the elderly. He displayed value, maturity, and very knowledgeable of his craft. I enjoyed my time here at this location read more

Very good service!!! We walked in this Verizon store with a lot of questions for our cellphones, iPad and tablet. Ali, Dina and Jacob, the associates, helped my husband and I answered many of our questions, updated our devices and have met all our needs! Their professional knowledge, warm attitude and patience left a very profound impression with us. Thank you very much! read more

Thank you to this store for getting me set up with my new phone and thankfully got my information from my broken phone to my new phone Jerald was very helpful in this process! read more

I came in and I was greeted by this ecstatic young gentleman named Jerald who had nothing but positive vibes radiating off him and gave me a smile every second of the way while helping me fix my phone, every time I come here I am always treated very well. read more

The staff in this store is truly amazing. They are super helpful and very customer oriented, always thinking in a best interest of the customer. I had major issues with my phone, had to visit store two days in a row and spent significant time in the store, which allowed me to witness first hand how great the employees are. Starting with Ashley, who was super helpful in setting up my new phone, discovered all kind of discounts and got me best possible deals. I walked out the store with brand new phone, without single data and apps lost and all for almost 600 dollars savings (after I traded my old phone). It was seamless and very professional. All while attending to other customers, greeting them with positive attitude and with same eagerness to help and do the best for them. Previous day I visited same store, and it was very busy. Shayan was the only one working and was juggling between so many customers with smile and grace, even some customers that were very demanding and rude. I was truly impressed by his composure. I also got a chance to meet Caitlyn, store manager, who was demonstrating same behaviors as Ashley and Shayan. It clearly shows that she sets a tone! I don't think I will every be going to any other Verizon store. They turned super stressful situation into pleasant experience. Thank you Ashley, Shayan and Caitlyn, keep doing a great work, it does make a difference!! read more

Great and attentive service from Gerald and Carson. They helped us for over an hour to fix a problem on the corporate side.

This is not a corporate store but has a license to sell for Verizon. They can be informative and service faster than regular stores. Caveat Emptor. They will charge for unexplained services if they can get away with it. They promised me a higher trade in value for my phone, failed to explain the fee structure for setting up the new phone, did not return follow up calls. read more

Brought my phone in because it wasn't charging and ended up being eligible for an upgrade. The customer service was excellent and I didn't have to wait before being helped. Greyson was very helpful and efficient and explained everything along the way. I would recommend this store! read more

WORST EXPERIANCE EVER!! I spent 3 hours at this location trying not to burst into tears, get arrested or go ape sh*t. First of all, this is NOT a Verizon store location. They are an authorized retailer. Had I known this, I would have NEVER stepped foot in their store. The lack of professionalism and customer service is astounding. I've never felt so taken advantage of and ripped off. It has left me with NO new phone and $500 dollars that I am "HOPEFULLY" getting refunded... the suspense continues. I clearly asked several times what this transaction would cost me and in the end it was nowhere close to what was verbally communicated. Needless to say I wanted to have everything refunded and returned. NOT even going to mention that the "new" phone which wasn't even sealed in a box didn't even work. I got to my car and couldn't make any calls. My gut feeling tells me I'm in for the run around. As another customer said, "only go to a Verizon corporate store" this place is a complete rip-off. I cannot believe that this is even legal. Very deceiving to post the name "Verizon" on a store but in small writing claim "wireless retailer". The average person who has been a Verizon customer for over 10 years wouldn't understand that unless you learn the hard way.... LESSON LEARNED. The Oger of a manager who was in the store pretended he didn't hear me be upset and continued to ignore the situation. I'm beyond outraged. I have reported everything to Verizon and I will continue to report them and blog about them every opportunity I get. CROOKS! Degenerate CROOKS! The reviews are so polarizing for this place, I'm assuming all the over the top 5 stars naming certain employees are friends of the workers. There is no other explanation.. Nice try! read more

I recently purchased a new iPhone at this store and found the service and knowledge of the two reps I dealt with (the first one by phone, the second in-store) to be exceptional. They handled everything, from ordering my phone--and receiving it within 24 hours!--to providing me with the accessories I needed, explaining everything to me, and transferring the content of my old iPhone to the new one. Very courteous, efficient, and customer-oriented. Highly recommend the people at this store! read more

The best customer service so far. Mark the manager honest and sincere helping customers the best deal, no BS around. Treats clients with utmost respect and easy to work with. I give this guy 200% rating !! read more

One of the worst customer service experiences ever. Should have known walking in when we saw the sign saying it was an authorized dealer. My wife and I came in on Black Friday to upgrade her phone. We were told that her current phone was going to have close to a $100 value for the trade in and that since she was eligible for an upgrade that her bill would remain the same. We went through the process and then we were told that their system was down and they couldn't process any new phones at the time. It was approximately 2pm. They took down our number and said they would call us when the system was operating. At 7pm they called us so we drove back. We sat there for 2 and a half hours until 930pm, half an hour after closing, only to be told that the system broke again and that we would have to come back the next day. All the while we were in the store we noticed how rude they were to customers... Making snarky about people as they left the store. Flash forward to today and we received our first bill and it was wayyy more than expected. Called Verizon and it turns out the phone had actually no value for the trade in and there is nothing they can do to keep the bill down as the store promised it would be the same monthly amount. A complete waste of our time and money. Don't ever go here! read more

very satisfied with the customer service and the phones thanks ramtin for ur good service . we literally bought 7 phones off him don't hesitate just go in and ask for ramtin. they gave me a 200$ gift card as well i was really happy with ma purchase thanks victra read more

shayan is the best he helped my husband and i get a new phone and he is very nice and really helpful

Never attempt this place! This is a retail shop, not an official verizon shop. Although they deceive you, verizon have no responsibility about that. Please avoid this place, I have suffered over two months to solve my problem. But they never keep their promise. Especially, if you are not a native american, they might use your lack of English. read more

I had a great experience at this store with Ali the store manager and his associate. The service was excellent and they really went above and beyond to make me happy. I was actually going to go directly to apple to buy my phone and I am glad I decided to go to see Ali at Verizon instead :-) I think I got a much better deal and I love my new phone! Thanks Guys! read more

Josh and Ali helped me last night with a new phone. Josh was easy going and just had a comfortable way about him. Buying a phone is not my favorite thing but he put me at ease. Ali, the manager was helping out as well and he was equally amazing at customer service. I can't say enough about both of these young men- the level of service they provided is rare these days. read more

Jerald is very kind and helpful setting my blue tooth in my car, and was extremely courteous!

Wow! Ariyan A has helped me many times. I always seem to have complicated issues and he is MOST patient and works until the problem is solved! Last week, Mark S helped out as well. Both were courteous, patient and competent. Thank you, thank you!! read more

I am really confused by the solution given to me by a representative named Cory. He told me that if my family and I exceed the limited internet usage, there'll be extra charge. I asked him what the limited internet usage is, and he said that I could just dial #data on my cell phone to look it up. That makes no sense at all. Are you kidding me? That'll be just internet search on the smart phone. You work at the store, and you can't provide me that information? Just wow..... read more

THE CUSTOMER SERVICE MR Armin The best employee he is so honest and even took the time to break the bill for me so there wouldn't be any surprises. I was able to get more for my he transfer all my INF from Old phone to new phone anyways he is did best for me... read more

They are only getting a one star because I had to do it. THIS PLACE IS A SCAM!!!!!!!DO NOT START SERVICE HERE. This store is not a verizon store but a third party vendor. They charge a $100 activation fee that means absolutely nothing Verizon will charge you again $ 30 on your bill. I'm currently in the process of filing a COMPLAINT with the FCC. Verizon is also saying that they are scamming people and it is being dealt with by them as well. We have also let the Spectrum Mall know and they are looking into this as well. I don't know why on this site they are even getting reviews that are good must be friends or employees writing them. If you go out to google and bring them up you will see lots and lots of really bad reviews. Their only response is to give you an email address to write to. I have sent a compliant and have not heard anything back. Just a big run around. PLEASE BE AWARE AND DONT GIVE THEM BUSINESS THEY DONT DESERVE. read more

If you want Verizon I would recommend going to the one in Tustin. This one in Irvine scams you adds fees and other things. R just make sure you see the receipt don't wait for you to get it in your email. I upgraded a phone and started a new line. I was told these charges were included in the set up fees. Wrong when i got home and set up my new phone. I saw all the charges over 150 in extra charges. Good luck read more

The representatives in this branch have little knowledge or care about Verizon's services. They initially told me that upgrading my phone would mean monthly rates and then all the sudden asked for $190 upfront. When asked why other lines on my account had to pay $0 they didn't know or care to come up with solutions. After calling the customer service line in the store and getting a $100 credited to our account to match the deal on the other lines the manager said we couldn't use that credit in store! Turns out the $190 was the cost of a "bundle" including accessories, we have the option of paying just the tax... Which was $90. I'm sorry? Wasted my time for 40 min then tell me I don't have to pay $100? Funny part? The taxes aren't even that much. I went to the Heritage Plaza location and paid $60. This branch should be shut down. read more

Been doing business here for many years. The staff is knowledgeable and helpful. Kudos to Ali and Jerold for taking time to help choose and set up phones. And Ali for post-sale service. Discounts available for good customers. read more

First of all I wanna say Arjun was amazing with customer service. I ordered two iPhone 7 plus, he said I will get it on the 16th of November, but I received it on the 21st of October. Everyone who works there has an outstanding customer service. read more

Oh man, I should have read the reviews here before make a visit to this place. First, They DO NOT explain fair enough to make their customer understand their bill. I asked them detailed summary sheet for my upgrading to new phone and they just gave me price sheet with phone and accessories. No monthly payment details. Second, They snort at you if you try to RETURN a phone. I got a new phone but it was having some tech issues so I tried to return it. but the manager thought I was trying to make BS excuses and then he told me to comeback after trying to fix that issue. Thanks for the great customer service Mr.Angryface. You saved me from bringing my co-workers to this disastah. ;) read more

Overall had a pleasant experience at this location. Arjun was very helpful and efficient in helping upgrade my phone.

At first nice service. When there is problem, they will turn rude and avoid responsibility. Should have gone to the official verizon store. They are about making money and selling things than customer service. Thanks for wasting my time and gas. read more

If you want to spend countless amounts of money in one day come here. From hidden fees to set up charges, this place made a fortune from its unaware customers. The representative was terrible. They were misleading and blind-sighted us. Verizon is a great network and if you want to switch to them go to the one in Lake Forest or Tustin. Stores like these really lower the companies' image. read more

Horrible! Totally lied to me and never explained what I signed up for. I have filed a complaint with Verizon corporate and KNBC consumer affairs. Asked Verizon what I could do about this store and told basically could complain to Manager but not much else. When you hand a client a tablet to sign, it would be nice to give an explanation and a copy of the agreement before signing. Asked for a copy and was told they would email it. Didn't happen. Found out my "free" upgrade was that I would be purchasing the phones at full price. Verizon, you need to close this store. read more