Long story short, we needed to upgrade a phone on our plan and this store did everything, including hiding in the back and lying to us about not having any phones so that they didn't have to upgrade for us. Sent us to Brea where we had another horrible experience. I read online that they don't get commission on upgrades only new lines and accessories so that explains it. All in all just lazy people. If you have issues call the 800 number and verify before they send you away or before you even get there so they can't lie to you and send you all over town. The 800 number told us they did have phones there after the fact. read more

Honestly don't advise anybody to deal with this store very dishonest. Switched over my business from Sprint, told me verbally if I switch would get these promotion, 300 dollar bill credit per line . Switch 5 lines .. payed over 1200 dollars in contract cancellation to switch( to sprint) then after 3rd billing cycle still no credit .and have had numerous conversations with customer service saying they don't know why the promotion hasn't kicked in. But will happen.. update/ we're in our 5 month of service.. still no bill credit.. honestly prob going to switch providers Now , not because of cell service problems but deceitful business practices.. read more

I transferred my carrier and number to Verizon 2 months ago. I was having some voice mail installation issues. I figure I pass the medical boards of California so setting it up should be a piece of cake! Right? I got out of my shift at 6 am and by 9 am after many attempts I did not succeed. I went to my nearest Verizon store and I had Erika (store manager) helping me. I was able to get my voice mail back. Great customer service! read more

Yesterday, 12-01-2020 between 3:00 and 3:20 pm my wife and I arrived at this Verizon store, we parked and got out and waited 2 minutes until Letty was able to help us, she asked us what we needed, and we told her that we were at Best Buy getting two new iPhones, but they needed our account number or my pin number (we are both in our sixty's I am 69 years old) She asked us questions to which we did not have the answer, so she then asked me for my name and cell phone number and that worked, as we were talking this lady walked up leaning against the glass window asked what's up, we told her, I told my wife if they had the phones here and could transfer the data from the old to the new, lets just get them here, she agreed. Then I give my standard speech, We are not techies, we don't want to be techies, we ain't going to be techies. This lady responded with then that's to bad for you, but we are going to take you into the technical world, I took several steps towards her and told her in no uncertain terms that is not going to happen, that triggered her and the very fight was on, I then told her I am going to break off this conversation with her as we are going to lock up and it will get ugly, then she looked at my with a look look of contempt and no respect and slithered away into the store, then I turned to Letty and asked her what that lady's name was, to which she responded, "Patty and she is the store manager!" Letty tried to calm me down, to which I told her that she was "grocera" in Mexican that means something like rude!!! Letty herself was very helpful, kind and helped us out. But hey Verizon, this Patty, Store Manager was rude, insulting and had no self respect, and remember if one has no self respect, you cannot expect them to respect others. And isn't she a wonderful example to the subordinates of how to treat customers and potential customers. So Patty if you are reading this, you are a very rude, disrespectful, and ugly (on the inside) person. I hope that life gives you everything you deserve. We will never step foot in this store again... People, we are in a very unique time, with Covid, we don't have to take this kind of treatment, go somewhere else, hurt this corporations where they live, in their bottom line. read more

Worst experience. when I checked in, Alfonso ask me to wait and he would take care of me but he just disappear. I had to wait long time and some other guy helped me. Alfonso, if you don't want to work, then don't. Don't hurt customer's feel. read more

Expect an extremely unpleasant experience . Be careful when they process your order, they have been known to click the wrong button and value your orders as worth $800 less. Make sure you know exactly what you will be going in for as they will try to change what was available . They will come back with less than promised value and promise they can process it on their own another day to get it right, but refuse to give you receipt or any proof of what they promise. It will take you at least 90 minutes to get a text message from the manager to act as a working receipt. If you want almost fraudulently service ask for Hector. read more

do not go here!!!! i repeat do not go here!!!!!this store completely rips people off intentionally so they can raise there commission sales. even the customer service at verizon website could not belive this was a corporate store. read the reviews they're all real. sales rep noah scammed me told me i need to buy 3 bundles to get a rebate... this was a lie told me he would wave my activation fee if i got the insurance.... this was a lie told me i need to have a screen protector on my s10+ phone... this was a lie it already came with one from the factory! said he signed me up for a family insurance plan. this was a lie he added insurance on each phone so he got a commission per line. complained to the verizon website they documented everything and said they will forward it to the manger so i would not have issues... the manager iliana tells me she did not know of anything... this was a lie. the manager acted like it was my fault, and said noah was one of her best reps... i cannot believe this is her best rep. the place is a joke, i admit i just wanted maury polvich so excuse the humor read more

Verizon - Mobile Phones Near Me - La Habra, California

Walked in today 5-27-22 at approximately 1030 am and was treated so poorly by a young female In fact she was greeting other customers that came in behind me she also stated that I was not eligible for an upgrade after I received confirmation from a Verizon representative she than stated that she was the only person working and told me to wait in my car and return in an hour I couldn't believe how poorly I was treated especially since I have been with Verizon for almost 8 years so I went to Best Buy which helped me tremendously I will never enter this store ever again worst customer service I have ever received. Juan P read more

Surprised Verizon hires people of this caliber to work at their stores and represent their organization and brand. I am a new customer, went in to ask a simple question. Waited around 10 minutes to be assisted and when I was "assisted" I was brushed off and felt belittled. Thankfully, your customer service over the phone was decent enough for me to give you another chance. Hope Verizon initiates training seminars on customer service and professionalism for this store. At&T has Verizon beat on this aspect, and trust me they're not a tough crowed to beat, therefore, that speaks wonders for your organization's hiring practices. read more

Went there on Friday early afternoon with an appointment to look at my new iPhone's service issue. The place was pretty quiet which surprised me. There were two guys (a new young hire and an older guy). They were both friendly, and the older guy knew his stuff. New guy was still learning and was with the older guy to help. I'd come back again in the future. read more

Very helpful people but it will be a long time before they can see you. People come into this location at a constant rate. They employees are great and they take their time with you, but there are not enough of them. Verizon hire more sales reps at this location. You need like 20 of them here. read more

Whatever you do, do not purchase a phone from these scumbags! Went in to purchase a phone on Black Friday after seeing the promo for $5/month, was also told my activation fee would be waived. ALL LIES!!! I had to call in twice to get my activation fee FINALLY waived and chatted with Verizon 6 times to get the promo they are now charging me $10 for instead of $5 because it was an online only deal. Well Gabriel Castro did not mention that, shame on Verizon for scamming new customers. The only way they can change it back to the $5 promo is if I bring the phone back (which was a Christmas gift by the way) and return it and buy it online, I will also be given a new phone#. Sure let me be extremely inconvenienced for YOUR stupid employees mistake. I am absolutely livid, this is unacceptable! read more

I went to this store as my phone wouldn't charge. In the past when this happened the technician/salesperson cleaned out the connection port and all was good. This time the person (male) used a toothbrush, after a quick few minutes he said "nope, my phone was dead!" The cost of a new phone would be between $800 and $1200. Frustrated I went to the Verizon store in Whittier at the Whittwood and the guy there cleaned the port with a simple paper clip and like magic my phone came back to life, not DEAD!! Be careful and look for other help. I do not recommend the Verizon store in La Habra as I had other issues here in the past. A paper clip saved me lots of money. read more

The Person I was talking to was being rude and disrespectful I would not buy anything from here again if I was you I wouldn't but it's your choice If I can I would give this store a big 0 read more

Amila was a rockstar! The Verizon store was incredibly busy- partly because the Brea store was closed. Amila helped two families at the same time. She was professional and kind even under the pressure of satisfying six people at the same time. We had a great experience! read more

If I could give this Verizon store 0 stars I would. They fail at all levels. They lack integrity, morals, and their criminal actions should be enough to shut down this store. PLEASE BE CAREFUL once you step foot in this store. Their used car salesman tactics make you believe they are helping you, but all they're doing is helping them self to commissions on your behalf. If you've ever gone to this Verizon store please check your account and make sure nothing was changed without your authorization and make sure you understand what they're trying to sell you and remember when they offer to upgrade your account many times it's to their advantage. Don't get victimized going to this Verizon store. And from my personal experience their general manager will not correct any mistake their sales representative make and is not sympathetic to the customer. There should be a sign outside this store that says "BEWARE, enter at your own risk!" read more

Had one of the absolute worst experiences and it seems there is no responsibility taken at this location. Worked with Alex who initially seemed very helpful until the sale was made and then acted like a different person advising he was too busy to assist because he had things to do then was to be off of work. Incident is still on going and I will provide an update once one comes to surface. Just BEWARE, this may be a case where they tried to take advantage of an unsuspecting/vulnerable customer as this was initially set up with my girlfriend and her mother who had to make a decision quick due to a recent family member passing. read more

Wait for an hour and they don't have the phone in stock when they check you in why not ask what your there for all the staff seemed lame untrained then gave no options like well we have this color or this size just nope and wouldn't have it until next month not let me check other locations nothing Verizon your lucky I don't cancel my company account You responded but really didn't get or read my review it's fine you cant have everything but when checking in at your store they could ask what your looking for and say you don't have it don't make the customer wait an hour to tell them that read more

The employees at this location suck. If you aren't there to be sold the "latest and greatest" and then upsold on insurance plans and accessories, the associates act like you do not exist. My parents don't pay bills online but waited until the due date so they walked in to pay the verizon bill. No one offered to help them. There was a line for the kiosks. Guess other 60-somethings like paying in person too. Unfortunately, there was an issue with a kiosk and the woman was having problems speaking to the manager. It took her $100 bill and didn't give change. Ridiculous an employee couldn't assist her and warn her beforehand to avoid the mishap. Completely unprofessional and unacceptable. Bye Verizon; we made the switch to AT&T. read more

Really disappointed with the lack of service I received last night. I went in at 4:10 to get a new phone/upgrade and the lady working immediately turned us away because she wanted to close early and said they close in 30 minutes. I looked it up online and it said they wouldn't close till 5pm. There were other customers in the store being helped but they were not busy in any way. I didn't argue it and just left because I assumed that maybe the upgrade would take more than an hour. We called verizon to upgrade over the phone instead and it took 5 MINUTES. I wasted my time trying to get help from the employees in person. Such a bad business model to close a store earlier than the posted time when there are customers trying to purchase. read more

This review is specifically to comment on Letie's incredible customer service! She worked for several hours with us to remedy a very complicated issue. As customers we felt as though she was advocating for solutions and our satisfaction. She did everything in her power to make sure we were treated fairly and with excellent customer care. She worked wonderfully with the tech team over the phone as well. Grateful for her help! read more

Going to this store was easily the smoothest upgrade I've experienced. The staff were kind and very helpful, which I really appreciate while social distancing controls are implemented. Staff member Abigail was very kind and patient when helping me choose accessories and guiding me through the process. Going to a store can sometimes make for a stressful errand, especially during the pandemic, but Abigail and Nick made it super easy. Huge thanks to this team. I think I'll stick with Verizon because of this experience. read more

The SIM Card discontinued working on my company provided Verizon cell phone. Erika, the store manager, worked directly w/ my corporate IT department to rectify and solve the issue. Her assistance and great customer support was much appreciated and recognized! read more

Kudos to Erika! My friend recently purchased a new iPhone SE for her father, direct from Apple online. We were having difficulty getting the new phone set up, and being a current Verizon account holder, she thought of getting assistance at the local Verizon store. The store was busy Sunday morning so, while we waited in the queue, we tried once again to set up the phone on our own. Thankfully, Erika was able to offer assistance between helping her other customer. She did a great job juggling her busy morning and we successfully got the phone working. We left very satisfied!! Thank you Erika!!!! read more

I have been to two Verizon stores today each time the wait was over 45 minutes. They need to hire people. Totally unacceptable.

It's that time of year as we're upgrading our family plan. Casey is Awesome!! We're Samsung Galaxy S9 family..lol read more

Verizon - Here with my husband as we're upgrading our phones to the Galaxy S9. We qualified for free hot spot and a second for $20. Awesome!! - Mobile Phones Near Me - La Habra, California

Went in to check out new phones and tablets. Spoke with Eric he was so helpful and gave us much needed info on which plan was best for us, more features for same price. Getting info from online is not as easy. Love the service the local store offers. read more

I'm here at the Verizon store at 5:55 pm but it was closed ?? On Yelp they supposed to open until 8:00 pm?? What's going on ?? Is this Covid thing ?? read more

Worst service ever!! Must get commission to screw their customers. Charge me a restocking fee for an exchange, even when the phone was purchased a few days backs! I'm switching to another provider!! read more

I wouldn't even give a star if I could. I added lines to my account in Black Friday and two of the phones were not in stock. They placed the order and gave me a ship date of December 17th, it's now January 11th and no phones. The order is no longer showing on my Verizon but when I call customer service every few days after holding for hours, they swear they see it and the phones aren't being shipped yet. Went to another store which was helpful but couldn't do anything for us since we didn't order the phones there. Now I'm stuck between two phone carriers with half my phones at one and one phone stuck since I have no phone paying outrageous amounts of money and nobody is helping me resolve this and get my phones. I walked back into this store a week ago and they wouldn't help me figure out their mistakes. Stay away from this store at all cost. I will be going up the chain at Verizon till somwthing is figuered out and someone gets me my phones and the money I've been dishing out being stuck in limbo. read more

So I tried buying a phone here today to be turned away. There are two gentleman inside the store and one came out to greet me. He asked if I had an appointment (since when do I need an appointment for a phone?! Not even a dealership does this) second he tells me that they have an appointment at 6pm and that if the customer shows up they won't be able to help me because there's only one sales guy. So who's the second guy? Then as I sit in my car to see what other store I can get to I see 2 more guys in there. Wtf?! Can someone explain to me when buying a $1200 phone became so hard? read more

My mother-in-law went to this store to have them move her phone service to an iPhone that she was borrowing from someone, as her iPhone 4S had died and she was waiting for 5S to have stock available to buy. All she needed was service moved to the borrowed iPhone 5. While in the store, the VZW rep tried to sell her the original iPad mini "for $139." She told him she didn't want to buy anything because she's not tech savvy and always consults with me on things like this, and I wasn't there with her. He continued to push the mini on her, what a great deal it was, and if she left, he could no longer offer it for only $139. She asked him, "Apple's not getting ready to release new iPads are they?" He told her, "We never know when Apple will release new iPads." This was deception #1. The date was October 23, 2013. As anyone involved in the mobile industry knew, Apple had just held a media event the day before, showing off the new iPad mini w/retina screen, and the iPad Air. So either this rep was lying when he said they "never knew" about iPads coming out, or he's an absolutely awful representative for a mobile electronics store -- take your pick. Deception #2 was that he kept telling her the iPad mini was $139. When she gave in and decided to buy it, she asked, what is this gift card for $220? Now it comes out that he was actually giving her $220 gift card in exchange for leaving her old 4S with them. In other words, the (last year's) iPad mini was not a special price, he was just using the exchange value for her iPhone to reduce the total cost. He never explained that the phone had value until it came time to check out. Deception #3, she asked him whether she could return it? He said yes, no problem there's a 14-day return policy. Then after she finished purchasing (card charged), she reiterated -- you're sure I can bring this back, no problem within 14 days? He replied yes, well of course, there's the $70 restocking fee! While trying to continue to upsell her, they wanted to lock her in and get her to buy the iPhone 5S that she was waiting for, right then. (Had she understood the $220 value she was getting for the 4S at this point, she likely would have wanted to use it to put towards the 5S, not last year's iPad mini!) Anyway, she said she wasn't interested, she wanted to buy the phone from Apple with AppleCare. Here is where deception #4 appears. The rep told her that Apple would charge her twice as much for the phone. That he could sell it to her for $399, and Apple would sell it to her for around $800. Obviously here he was comparing the subsidized price with the retail "unlocked" price. Since she was not on contract (which he well knew), she would have been able to buy it for $399 at either location. He then tried to tell her instead of AppleCare, they have a much cheaper offering, only $10/mo for an even better insurance program. When she said, if I break the phone, I can bring it back and get it replaced as long as I have this program? He said definitely, well, plus the $190 deductible! Wow, great deal! He went on with deception #5, telling her that if she bought the phone from them, she would NOT be able to purchase AppleCare later from Apple (wrong). This was clearly designed to make her want to purchase their insurance program. When she questioned him about the gift card for $220 that was mysteriously appearing to help pay for the iPad mini, he said, oh we're giving that to you if you leave your 4S here with us. She was then given deception #6: that the 4S was "worthless," so why not leave it there and get something for it. Even for a completely bricked 4S, gazelle is offering $65 at the time I write this. Worthless, it is not. When she came home and recounted what transpired, I went into the store with her. When this rep and his manager was confronted about what she was told, instead of working with us to clean up the horrible customer experience that they created, they deflected blame to ME, claiming everything was just fine until I got involved! The two of them stuck by their claim that they never have any idea when the new iPads are coming out, and that they had not heard that Apple announced new iPads the day before. (Verizon, you may want to get a better STORE MANAGER, someone a bit more in tune with the mobile industry, or more honest, or both!) I could go into more detail on each deceptive point I brought up when I returned to the store with her, but Yelp is limiting me to 5000 characters. Suffice it to say, in my opinion, you would be insane to ever step foot in this store, and if you, like me, advise your friends and family that are less knowledgeable about tech stuff, you should go out of your way to make sure they steer clear of this store. In fact, play it safe, and steer clear of all Verizon Wireless stores. read more

There should be an option of giving this verizon NO STARS because they dont even deserve ONE! I was in there to purchase a new iPhone because my Blackberry had broken. The employee that confronted me, named Jigna, was SO rude from the beginning and didn't even tell us about insurance or anything like that. THE WORST PART OF ALL: When I had already paid the whopping $320 to get my new iPhone, she opened the box of the phone by shaking it like a maniac. When she finally got the lid off the phone flew and slammed the table on its side, then slammed again on the face of the phone (touchscreen part). When I asked for a new phone, Jigna refused to give me one, saying she didnt drop the phone and that nothing was wrong with it. LONG STORY SHORT It took an hour to refund me the money because i absolutely refused to keep a phone that she slammed. She called me a liar, too. read more

Don't go to this store they don't know what they are doing and your there for 3 hours for new phones and than they don't hook up the phones right read more

Robbed. So I have been a Verizon Wireless customer for years and I wanted to upgrade to a Droid X. I looked online and actually found the phone available from Premium Retailer "Let's Talk" for $50 with contract extension but I wanted the phone immediately, not waiting a week or more or paying as much as the phone in shipping (not to mention that it was as much as the phone for taxes). So I go into the store and talk with the sales guy and he says there is nothing I can do to get the phone phone any cheaper... I think BS, so I talk to the manager, I have corporate discounts and whatever. So the manager looks at my account and says there is nothing I can do but pay the $299 plus taxes for the phone. There are no deals or discounts and won't be. So I storm out, thinking what a rip off, so for a $250 savings I will wait the week, not like my previous smart phone was dead or anything. So I contact Let's Talk to get the $50 Droid X. The rep takes all my information and processes the order, then apologizes and says my account is blocked and I cannot get the phone from Let's Talk I can only get it from Verizon directly, if I wanted to "try" I could get the phone from Let's Talk for the $50 BUT if Verizon refuses the contract on my account my Credit Card will be charged the $699 as if I bought the phone without a contract. I was livid. So with my tail between my legs I went back to the Verizon store and begrudgingly bought the phone for the $299 +++ and went on my merry way with my new Droid X. I liked the phone but hated the way I was treated. Think that is bad enough... NOPE! Just 2 weeks later I was driving by and there were signs surrounding the Verizon store saying "ALL PHONES FREE with 2 year contract extension" So I stopped in and as expected was pretty much told we already have your money, there is nothing you can do about it. SO, Verizon Wireless Stores, you have gotten the last dollar you will ever see from me. When it is time to get a new phone I will wait and only get it when it is free, and NEVER from this location. And seeing the other 1 star ratings maybe it is time to close up shop. read more

Wait time: None Needs: Replace Phone Charger Customer Service: Rude--employees brushed off customers and weren't focused on catering the customers' needs Bottom line: Go elsewhere for your Verizon phone accessory fix. I miss the hospitality I've received from other branches. read more

I came in right when they opened at 10am, yesterday 8/29. I needed to pick up a phone that I had ordered last night. I hadn't gotten an email from them telling me it was ready, but verizon.com said they had it in stock so I took a chance. I needed my phone ASAP. There were 2 people waiting in front of me. I was helped immediately and greeted before that. Casey was going to help me for the day. Once I told Casey I was there to pick up a phone, he noticed that it was sent to their store but not processed. I asked him how long does he think it would take and without hesitation he went to the back to look for my order. He came back quickly with my Black Galaxy S8. He told me that it usually takes 12-24 hours to process but he manually processed it for me. I was so grateful for that. Casey is friendly and helpful. He also is a great person to talk to. He set up my phone and was able to help me pick out a case and temper glass screen protector. I was in and out within 30 minutes. If you go to this Verizon store, ask for Casey! (Only think I would note is that the screen protector was slightly off but not enough for me to be upset and rarely noticeable) read more

If you would like to ruin your whole day, visit this Verizon Wireless store. I was in there yesterday at 4 pm to upgrade my phone. The man at the door signed me in and was very pleasant, but did not give me a wait time. So, I waited. Then I waited. Then I waited some more... There weren't that many customers (so it seemed) in the store, and there was definitely no lack of employees. They were swarming all over the place, but only a few of them seemed to be actively helping customers. After over 30 mins of waiting, a young, blond girl walks in. The man at the door told her it would be a 25-30 min. wait time. She complained and said she couldn't wait that long. What do you know? TWO employees began working with her and helping her! I was irate. I had been waiting a really long time. Finally, after 50 minutes, an employee came to help us. I told him I wanted to upgrade and what I wanted. He told me that they probably don't have the phone I want and that I would have to change my plan. Ummm. Ok. I didn't really care about changing plans, but he didn't want to listen to me. He told me to keep my old plan I would have to pay full retail for the phone I wanted. I told him I'm not going to do that. He didn't let me talk. He interrupted both me and my husband when we tried to say anything. He just kept talking about paying full retail. He said it 3 or 4 times. He finally went into the back to check to see if they had my phone. He was gone forever. Finally, we just left. After an hour, we left with nothing. We went down the street to Best Buy and twenty minutes later, I had a new phone and a new plan, all for the same price I was paying before and couldn't be happier. My advice: AVOID this Verizon store! Employees are incompetent and you will waste a lot of time and money. I normally go to the Verizon store on Lambert and Washington in Whittier. Nice employees, never a wait, and no pushy salespeople. read more

Incompetent staff and manager. My husband bought me an iPhone for my birthday from Target where he was assured by both the Target salesperson AND a Verizon representative at the Target store that I could port my existing Verizon prepaid number to my new post pay Verizon iPhone. When my husband gave the phone to me we called Verizon customer service to transfer the number. They were very polite and helpful but said that because we had not had the phone for 30 days yet, only the Verizon store could port the number. We visited the Verizon store in La Habra. After waiting for a rep, he told us it was impossible to do. We protested and said that every other Verizon person we've spoken to has said it can be done. He brought his manager over. The manager was as rude and condescending as the rep. Again, we were told it was impossible to do. We stormed out of the store, ready to return the phone and leave Verizon as customers! We called customer service again and they assured us that it can be done but they were unable to do it for 30 days (they have to send a pin to the phone). We waited 30 days, called Verizon customer service and they ported the number over with absolutely no problems. The lady on the phone was so nice and helpful and very apologetic about the store people. The rep on the phone said that the store people should have been able to do the number transfer a month ago - instead, I've had to carry two phones around with me and pay for both! I am now in the process of writing a sternly worded letter to the store manager pointing out his, and his staffs', incompetence, and that maybe they need to go on some extra training sessions. Verizon - you were very close to losing a customer due to the uselessness of your La Habra store staff. read more

Nothing but problems here! I used to work at a phone store, so I know how things are supposed to go.. The employees here are never friendly. I just went with my mom to upgrade her phone and Derek pulled us. From the start was clearly not interested in helping. He was awful, which I weird because hello, you're about to make a sale. He was so rude we literally had to walk out on him. read more