Finally June 6 came and I could upgrade my phone. I had been waiting for this day for a long time bcz my Galaxy 3 was slow to charge and cracked. I get to Verizon and am told that they cannot help me bcz. The system is down. People are literally just sitting around. The dude with the large pores at the door was unapologetic and really didn't seem to care. Sent me off like whatever. read more

Been an Verizon customer for 14+ years and been coming to this location ever since. Great customer service and great overall experience. Danny the solution manager is a lifesaver and really a great person and helped me out. Thank you again Danny. read more

While the person I was working with was very helpful, because he was so busy trying to solve my problem I asked a question, about a phone feature, a lady that was sitting around with absolutely nothing to do. Big mistake! Her name is Nanis Gad. Not only she sent me back to the person trying to help me but she misled me giving me the wrong answer! This haters shouldn't work in "customer service". read more

Check in was smooth, Rachel was really nice and explained the differences between the iPhone and new Google Pixel. Gilbert took over when she was finished with her shift and he was nothing but helpful with getting my new iPhone 7 when I was on a time crunch. Thanks read more

Verizon - Spider-Man Special Cracked Edition iPhone 6 - Mobile Phones Near Me - Long Beach, California

I was helped by Daniel Rivera. I went in to upgrade a line on my family plan and to switch a phone to a newer phone I had. I called him later than day to ask him a question and he made himself available even though he was on his lunch break. Awesome guy! He was so patient with me and made sure I was taken cared of. He was very knowledgeable about the different types of phones and about Verizon in general. I would definitely recommend people to him. I also noticed that the other sales associates were helpful with the customers they were helping as well. This is a great store to go to if you are seeking great customer service. read more

So this is my first experience with Verizon since I've only been with the company for 3 days, but man has it been amazing! The workers I've been able to interact and spend time with we're excited and very thorough and helpful. At times they can seem a bit selly but hey it's their job right? They had a very stocked and full inventory and everything you would need or want for your a new phone or tablet (ie screen protectors, covers, keyboards, bluetooths, speakers, etc). They have an abundance of people working the floor and most importantly helpful and effective managers. Though this store can get busy, you will never feel neglected or unwelcome. I will definitely be coming only to this store for my phone needs because that's how wonderful my experience was with the workers, and plus Starbucks being right next door kinda adds an incentive read more

Was a Verizon customer since the mid 90's. Came to this location after we could not get service at the Willow St location on Dec 7 at about 4 pm. Sales person was more interested in talking to coworkers and was not interested in getting me an affordable plan. Was rude and not helpful. It took less than 5 minutes with him to convince me to leave Verizon. By 5 pm i was a Sprint customer and saving $40 a month over my current Verizon plan for unlimited services! Making sure to tell everyone i know! read more

Do not have Robert help you he is a switch and bate sales person and doesn't do what verbally agreed to. He told my husband and I he would get the edge program for my husbands phone. Didn't do that and we ended up with a 1,000 phone bill . Keeps changing his story . Warning stay away from Robert he's a smooth operator and tricks you in the end . read more

Just got done upgrading to an iPhone6. Eddie made the process easy, quick and informative! We will definitely be seeing him next time we want to purchase a new toy! read more

I've had Verizon Wireless cell service for 12 years. This store location is fairly close to my house and is in the middle of most places I frequent. Over a year ago, we decided to stop in to look at new phones for an upgrade. They had a great deal on blackberrys, so we decided to get 2. We've since been in several times at various times of the day. I've never had to wait for long for anything at this location. The tech support reps and the store workers always have a great attitude and are eager to answer any of my questions. read more

The Short: *Excellent customer service *Only Corporate Owned Store in LB *Lots of parking, near freeways The Long: Came into this store with my hubby ready to switch to Verizon and get the new iphone 4s. We were lucky enough to happen upon Zack, who, if you are looking for a new phone is THE guy to see. He went over every feature of the iphone 4s twice, then over their service plans. Then we were't too sure, so nicely as could be he said "okay, lets go back and look at some other phones". My husband is a slow decision maker, and Zack was patient as could be- even though in the end we kept him there for over an hour after closing. Zack seems honestly excited about Verizon and the phones they carry (he's a droid guy btw). After he explained the pros and cons of every smart phone in stock, we both went droids- the rezound which has beats sound system and comes with a hundred dollar pair of earbuds- music on my phone is really important to me since I go to the gym every day, snowboard and clean the house all with music streaming from grooveshark on my phone and with headphones soundly implanted in my ears and music blaring. When we signed on, Zack thought to ask if my husbands company offers any verizon discounts- something we hadn't even thought about. It turns out, his company does offer a huge discount which makes our service the same price as if we had stayed with tmobile- except now our service rocks and I don't want to throw my phone out the window. Oh yeah- we were concerned about our data coverage (which is on special so we pay for 2gig and get 4)....weve been almost a month with constant music streaming, app downlaoding, and angry birds playing, and neither of us have even gotten close to one gig (im at like .74) We couldn't be happier with our phones- which by the way have a siri-comparible function, excellent talk texting (Ill never have to use my chubby, clumsy little fingers again) and the actual coverage with Verizon is incredible- my phone is so fricken fast I've been plugging it into my computer as a hotspot bc its faster than what i've got at home :) We drove across town to this location specifically despite there being another privately owned verizon store walking distance. I would say it was worth the drive to go to the corporate store- their staff are really knowledgeable about the products they carry and their service... and if you need a phone, GO TALK TO ZACK!!!!!! read more

Horrible service five of their presented of standing in laughing there ass off and nobody can help me what a customer service I'll call the customer service no customer service the only reason I came here just because next to my house and I don't want to drive couple miles. If it would be possible I would give them zero stars read more

If I could choose not stars at all, I would do so. Worst customer service ever and they are very passive about any issues. I sure do regret switching to verizon cause of their poor service read more

Run, don't walk, away from this store. I was sent to the store by the great CSR on the phone at Verizon, and told i would be helped. In fact, Gabriel was not only unpleasant but did little to help me or even feign interest in the problem with my phone. The Verizon folks on the phone were great, but i will never return to this store. I'd rather pay the additional fees at the franchise store. read more

I had such a positive experience at this store from the moment I walked in. I didn't have to wait in line, we got to work immediately. A young man by the name of Jawan Hughes worked with me and my husband for forty minutes. Mr Hughes was extremely smart, interesting to talk to and very helpful. I love going to the corporate offices vs the franchise stores. My husband and I walked out of the store both saying "that guy was great to work with!" read more

This has got to be the worst Verizon store for customer service. Out of four people helping us, only one, Alan, was helpful. First guy was irritated that my mom couldn't remember her password. Second lady was on a personal phone call on the floor and irritated that we asked if she was busy. Third guy ignored me until the third time I said excuse me and even then didn't even seem interested in helping us. Alan was the only one who actually took time to answer our questions and actually explain the answers. To make it worse, most of the employees were just standing around talking to each other and seemed irritated anytime any person had a question. Will not be coming to this location again. read more

I have been a Verizon customer for many years now and to say that I'm finally disappointed in this company they're misleading sales Antics there hidden fees I was given a free tablet by Verizon said free free tablet right set $9 a month extra on my bill now later after everything said and done $100 and I'm already locked in no returns this is how Verizon gives people that have been customers for many years appreciation the other end of it is I will never buy another Motorola phone I was a big fan of the Motorola Droid Turbo and now I have the Z but this phone sucks and of course I've had it for about 6 months so I can never return it at Verizon they have no answer they don't care about the consumer so I think it's about time to switch to T-Mobile Verizon shame on you read more

I've been a verizon customer for 13 years and this has been the store I've gone to for the past 10 years.....and now never again. What the heck happened to the customer service at verizon? What the heck happened to the associates that worked at this store being top notch? If I wanted a mediocre verizon store with lazy employees I'd go to the lakewood or Carson stores. There used to be knowledgable staff that would go way above and beyond to take care of their customers. Went in yesterday and everyone that worked there seemed to be bothered by customers. They were there to joke and talk to themselves and collect a paycheck and get employee discounts on their phones. Want to know specs on that new g3 that came out....don't ask an associate but they can tell you what "cool" colors it comes in. Want to know the differences between the S5 and iPhone 5 battery life....don't ask but they can try to sell you a tablet at a great price. Want to know how much data you use on average in a month....how many mobile to mobile minutes compared to night time minutes you use....don't ask but they can give you a good deal on fios if you combine your wireless bill. Went in to buy 2 phones....combine my bill with the wife's and share minutes.....sign another 2 year contract.....and I ended up leaving with nothing. I'd rather go home and do everything online or even maybe with another phone company.....it was that bad. read more

Jerk offs, the boys at the door. I just don't like them there, they assume instead of being helpful.

Me and my mom came in there the other day and got great service from zack. He was so helpful and understanding. If you go in here make sure to ask for zack to help you, thanks again !!!! read more

Alan was super helpful. We walked in right before they were closing and he still went out of his way to help us. He didn't make us feel rushed or bad for coming in late. Great customer service! read more

Had a very good experience at this store it was all because of their employee her name is Lauren she really went the extra mile to help us with our new phones super patient didn't try to upsell us anything good job Verizon in your choice with Lauren read more

I walked in to Verizonto start a business line and I was greeted with a friendly smile but given to Elmer that was less than welcoming. From the moment I started I felt like he was treating me like a criminal. He asked me for my paperwork to verify that I am a legitimate business which I understand. Now I did not have a printer to print my EIN but I asked him can I email or print the document out there. He said I could email it to him but he wanted to see the document on my phone. Then he began to examine it like he knew what he was looking for (please keep in mind he called it the wrong paper in the first place). Now he could have been a little more discreet and not made me feel like I was up to no good. I said I have my articles if you would like to see them. He said no. I said if you like you can go to the Secretary of State of California website to verify my business if you like. No We have our own way of looking it up, he said. Then a young lady pulled him away for a moment (i don't know if it had anything to do with me or not however it felt like it) Then all of a sudden he said the fraud department will be contacting me. I said why? Just to verify. I said can I have the fraud department number? He said, I don't have it. My point in all this if you want to be made feel like you are up to some illicit activity then be sure to go to this store. If you want to feel like your business is wanted go elsewhere. read more

FIOS speeds have been steadily declining in past 3 months! Ridiculously slow download speeds (2-4 MBS) at all times of the day! At times so slow that Verizons own Speed Test page will not load.....SERIOUSLY??? Also not happy with Verizon's handling of Netflix streaming...they can point their finger all they want at Netflix, but bottom line is Im paying for 25MBS download speed which is capable of easily handling content streaming yet, my shows buffer. Verizon-Update your infrastructure and quit slowing download speeds based on what your customers are using the internet service they pay for, for! read more

5 stars to Eddie and Zach always a big help when I am in town and need to help with my phone

Not sure how they have such a low overall rating because we had an awesome experience. Eddie helped us switch our phones over with our edge upgrade. He was knowledgeable enough to answer all of our questions and made the always a headache task of getting new phones smooth and easy. I would rather go here than the one on 2nd street ANY DAY. read more

Its annoying when all I want to do is exchange a cellphone case because I bought the wrong size and I'm waiting over 20 minutes so far behind people who are setting up phone plans which we all know takes FOREVER. I could have been in and out. They should rethink the whole wait system for customers who need a simple purchase. Oh well still waiting.......... read more

Eddie is the man! Great service and took his time to explain to me everything I need to know. One of the only phone store with a friendly and professional workers. read more

I had a horrible experience at this store!! Adam helped me. And he took forever. He kept going in the back for extended periods of time. Then it turns out he sold me something I didn't want, didn't need, and he told me it was free!! It wasn't. So now I have to go back and return everything. And wait forever again because they don't have enough staff to handle all the customers. Stay away from this store!! They rip you off. I tried to cancel on the phone and they said I signed a 2 year contract!! He didn't say anything about a contract. He said it was free! And it wasn't. I'm switching to sprint. After being with Verizon a long time. read more

I would not recommend this store at all. I came in on to purchase iPhone 7plus only, and they want to sell you a package when you are only wanting the phone. After going back and forth he finally get it. I also purchased the glass screen protector. When I get home I realized he did not put on correctly because I can see bubbles, so I decide to go back to the store for them to remove it and place a new one correctly. When I get to the store I speak to the general manager Eddie Guerrero. He then tells me that it is placed correctly and when it starts lifting to get it replaced. I told him why do I have to wait for it to start lifting if it should've been placed correctly from the beginning. He continues to tell me that it was placed correctly, and that should remove it when I lifts to send it back for a replacement. To me this is very bad customer service and I left very unhappy. read more

I stopped by to get a better understanding of the various settings that I should change on my android for an upcoming international trip. Rachel sat down with me, answered all my questions and more. She was very patient and explained things well. I was pleasantly surprised by this kind of service - kudos to Rachel! read more

My wife and I went to the Verizon store on Belflower near Spring. We had a great experience. My wife was transferring from one phone to another. We both have limited phone skills. Fortunately Eddie the Verizon came along to help us. He is outstanding! He has a tremendous knowledge of the features of the smart phones and tried to impart that to us. We both were in awe of this young man and really patience working with us. Thanks Eddie read more

I've had better service at other Verizon stores.. This one is kind of iffy...

The BEST customer service ever! Francis Ryan took sooo much time and support to assist me with my I-phone, and my blue tooth. He was very patient, knowledgeable ,made the entire experience a positive one. I told his manager Tony to give him a raise. I will absolutely return to this OUTSTANDING store. Happy Holidays from a very pleased Verizon customer ! read more

I rarely write reviews but the service My wife and I received was so POOR today I hope to save some of you some money. After 5 min. of online research, we walked into the store to ask a few questions with the intent of ordering 2 phones. To my dismay the sales person limited his answers to the highest cost plans. He also did not correctly explain any current programs Verizon offers. If you want a Verizon please visit a different store, the staff is shady at best. We did order phones and sign up through a different store close by, the staff there was outstanding!!!!!! read more

Terrible service!!!! I have tried 3 times to get this store to correct a billing error that came after one of their reps.gave me a supposedly free 1 month try of "navigator" Gilbert, the sales rep. kept telling meI was on a plan that I wasn't when he hadn't even looked at my billing history, then made up some line about why my bill had increased. Then the supposed manager told me I had to call customer support and the extra fee was because I had changed my plan. When I called customer support a wonderful rep (Kelsey) took care of the extra charge which was not a plan change but a mistake made by that store when I tried VZ Navigator (which is what I told Gilbert and the manager in the first place) Verizon took the Bellflower store address and submitted a complaint and said the manager could have taken care of the erroneous billing at the store. Avoid this store-they will only take care of you if you are going to upgrade a phone or sell you something-otherwise they could care less about you!!! read more

This review is regarding Verizon internet, and not this retail store. Verizon is garbage. I had a cell phone with them in the 90's and I remember discontinuing service, and having a bad taste in my mouth. But 20 years later, the bad memory faded and I signed up for internet. The contracts are ridiculous; 12 months at one price, but a 2 year contract is required just so they can jack up the price to a ridiculous amount for the remaining year, but with no change in service. The customer service representatives are despondent people who really could care if you have Verizon as a provider or not. I just paid the early termination fee because even if I go somewhere else and have to pay the same amount of money, or more, at least I will not be supporting Verizon. Contracts like that, that rob people, or try to strong arm you into purchasing more services are very alienating to a customer. The experience is similar to my experience with Direct TV, and I've refused to have anything to do with them for the past 8 years, and highly discourage others from residentially patronizing those services. I don't appreciate how these large companies can come in like monopolies and dictate ridiculousness. I hope Verizon moves out of Long Beach so AT&T can move in. For now, I've signed up with Charter who is providing me with the same services, at a cheaper price, and are not requiring a contract. Verizon is garbage in a garbage pail. They are a bunch of garbage pail kids slinging their over priced garbage. read more

I have been to this store 3 times in the past 2 years. Each time to upgrade my phone. Each time I have walked out of the store angry at either bad information, horrible customer service or both. I particularly enjoy waiting for 30 minutes, while watching 4 employees in black Verizon shirts stand around, on their phone shooting the breeze. Finally when it is my turn, they cannot answer any of my questions without running to the backroom. Horrible Horrible place with useless untrained employees. read more

I have had bad luck with my new Samsung Galaxy Note S4 phone, having to have it replaced 3 times. I guess that comes with the territory with these new phones but it can be frustrating. Fortunately, when I brought my last replacement phone in to be set up I was lucky enough to be waited on by Talal. His patience was amazing. I am anything but tech savvy. His knowledge, friendly manner and efficiency was superior. Really hope Verizon reads these reviews and is able to commend him. He had to deal with some really tricky challenges and clearly his creative ideas on tackling them proved successful. An exceptional employee!! read more

Great great great service. I can't say enough good things about the excellent above and beyond customer service at this place. Go meet Zeshaan, he won't let you down. read more