Drove here on a whim after being at the Eastridge Verizon location (avoid eastridge verizon at all costs if possible). Marduk was amazing. Super friendly, helpful and made the experience in store worthy with some laughs to kill the waiting time of transferring data from an old to new phone. He was eager to help other people that came in while I was waiting, and was super efficient overall! His willingness to help was reassuring and definitely went above and beyond during this experience, and it's been over 10 years since i had to be in person and do an upgrade!! Would highly recommend over and over again. Thanks again Marduk!!! read more

The staff kept saying that the store manager would call me which he never did. The business manager was also supposed to call me. He never did. I ended up managing to speak with the Store/district manager Walter at the Campbell store. He looked me in the eyes and said he would call me the next day at 2 PM and did he, no. Now my bill is coming back up for payment and I'm not sure what to do. I can't cancel my service because I don't trust that I'll ever get my money back from these people and I contacted the people below and they are opening up a case, and it will take them 12 business days to help me out, which won't help when I have to pay again. I also contacted "7 on your side" and I'm hoping they will look into this matter and shine the light on how poorly Verizon/Victra treat their customers. read more

What's the point of making an appointment if they don't honor it. My appointment was at 6p and it's now 630p and i mentioned this to the tech but he said he needed to help the customer that was waiting before me. Had no idea. I would have just walked in earlier in the day. read more

I got a hotspot from Verizon and I have struggled to set up my online account. The call center person told me to go into a store to set it up. I came to this location which is close to where I live. No line...friendly guy...jackpot or so I thought. Turns out they are not a Verizon corporate store and are an authorized retailer and could not help me. Boo. read more

See all

I went here a few days ago to get my mom's new iPhone 16 Pro Max activated. I transferred all the data over but the cellular activation wasn't recognizing my Verizon login. It was about 3pm on a Wednesday afternoon and Jona was the only employee staff on duty since there was a sick call. He took my name down and said I could come back in an hour since he had 2 customers ahead of me. When I came back at 4pm, he was wrapping up with a gentleman and had 1 more customer ahead of me. The lady was very impatient and rude to him so I felt sorry for him. I waited patiently for him and he helped me in an efficient manner. Although he was very busy, he greeted everyone who came through the door kindly and was professional about letting them know the estimated wait time since the store was closing at 5pm. I just want to thank Jona for his kind demeanor and professional customer service. Customer service in the retail industry can be mentally draining but Jona was able to hold a professional demeanor. read more

Buyer beware - Alexus M spins a good story it steals on the backside. She charged my parents over $600 in "set up fees and taxes" and said she'd send the receipt to my account - but can't as it's a victea store and not a Verizon store. I asked for the original receipt to be duplicated and she said she couldn't do that, there was no way to reprint it. When I went to another Victoria store on the advice of a real Verizon store (after they got suspicious and felt I had been taken advantage of) the employee easily looked up the receipt and reprinted. She charged for set-up-and-go fees, protective coatings, and didn't give us the buy-one-get-one deal as promised on accessories and instead charged full price. After I had the receipt I went back in the government her another chance to reprint the receipt and be honest and she again said she couldn't reprint it and that it was just taxes and fees. She also never gave a receipt for my white iPhone 12 256 and I found out through Verizon that that phone was never turned in at all. So my promotion promotion never kicked in for exchanging to a new iPhone 15. Many hours later working with Verizon customer service we've unraveled that neither promotion was attached to my account and these were logged as purchases to her store - I'm assuming - which makes her look like she's selling many phones but is, in fact, lying to and cheating customers. Another review left by Oren L describes a similar situation he and his wife experienced with the same service rep Alexus M. Do not go to this store and stay away from Victra store as they don't have as much recourse or oversight for their employees as real corporate verizon stores have. read more

Was excited today to get a bran new iPhone 16 plus with a brand new Verizon plan but that didn't happen today because of the lack and disrespectful customer service I experienced. A customer was there already returning an item so I waited in line, after about 10 minutes another employee walks in and walks straight to the back not saying anything or helping .A family walks in and the employee who walked to the back comes out and helps them immediately even though I've been waiting for about 15 minutes with 0 help. Glad I went to T-Mobile great help as soon as I walked in. read more

My experience from using this business to sign up has been the worst. I went in to the store in Dec of last year and had to visit this location as well as the Campbell location multiple times just to get my service/phones activated. Then I received my first bills and they were very wrong. I ended up calling Verizon directly several times and as of writing this working on resolving my bill to the correct amount. I also noticed that the monthly bill that I was quoted on as a promotion was lower than the actual bill even though I was told the quoted amount included all the charges (taxes, fees etc). I did find out that the billing issue was a result of how my account was set up. read more

Went into the Verizon store located in Los Gatos. A young man named manny helped me out and he was very patient, Kind, and knowledgeable.

Fraudulent criminal rip off , Stay away. The staff will lie and make false representations only to surprise you with many add on in the mail bill with 400% increase in the monthly bill. read more

I used the live chat option to try to resolve a billing issue with Verizon. It was so bad it was comical - I literally felt like I was in a sitcom where someone is getting such bad customer service it lasts the whole episode. Except in my case, the chat conversation lasted FOUR HOURS!!! They put me through three different "live agents" which my husband thinks might have been AI bots, but they were way too slow to be robots. Every question on my part took about 20 minutes to answer, and I was often given a useless response like "How is your day going?" which I know is supposed to be friendly, but not appreciated when the only thing I want to do is resolve the Verizon problem! Ultimately I ended up getting a bit of a refund but not what I think I am owed. But I didn't have any more energy at that point to fight any more with them. read more

We've purchased phones at this location in the past. It's easy to get to with plenty of parking. Service has always been good. Yesterday we went in to have everything transferred from an older phone to a newer one that was given to us. The person working there at the time, Alex, was so helpful. The process takes some time, waiting for information to transfer, etc., and during that time he managed to assist several other customers as well as answer our questions about the newer phone, since some of the basic features had changed. We are not very tech-savvy, so his patience with our questions was so appreciated. We were also impressed with the way he handled a rude and unreasonable customer. I would not have been so kind or as patient as he was. This is my favorite place to go when I'm buying a phone or when I need help with an existing one. I love their customer service. It's the best. read more

BUYER BEWARE. This store isn't a Verizon store, it is a VICTRA reseller. On 10/12/2023, ALEXUS M. Told my wife she was being given a number of accessories - all for free - for 21 years of being a loyal VERIZON customer. After upgrading an iPhone 12 to the 15 and an iPad from the 8th to 9th generation, my wife was shocked that the total charges still came to $408. ALEXUS M. Said to my wife "that is just the taxes on all the free stuff as well as government fees. I will email you a receipt." I took the trade in devices back today and asked for the receipt we were never provided. I see SET UP AND GO FEES for each device ----- they set up the iPhone for my wife but didn't touch my iPad, I migrated all that and wiped everything myself. I see $250 of protective coatings and films for the iPhone - again that were stated to be free, along with $23 of sales tax on that. We just tried to go back to the store and found a "OUT TO LUNCH" sign. Called corporate and I was transferred to VERIZON. VERIZON said they couldn't help because this was all on the reseller..... UGH. I HIGHLY RECOMMEND THAT YOU AVOID THIS STORE AND GO DIRECTLY THROUGH VERIZON ONLINE. read more

I had a very negative experience at this location. With only one representative working, I had a very difficult time being helped here and was asked to return after an hour. After an hour of waiting, I was asked to come back at a different time, once again. The representative at this location seemed confused and clearly did not know how to handle a customer environment. I will not be returning. read more

Absolutely horrible customer service. I ordered a phone and they actually were selling me someone else's preordered phone. So an entire trip down here wasted. The customer service rep wasn't helpful at all, told me it was my fault thinking the phone I ordered would be there. He wouldn't help get the situation right, instead told me to go cancel my order and place another one somewhere else. read more

This place sucks! I was at the store 5 mins before 10am. No one show up, I waited until 10:30, and I called customer service, they say -someone will come at 3pm. There's a staff issues. Owner or leader of this store "Victra"- you better shut down the store, you don't know how to operate business. You should put a sign saying that you have issues and no one can help etc etc.I wasted my time for nothing! Never never recommend this place. Be kind and respectful with other people's time. read more

Michael dramatically saved my iPhone. After sending it to Apple for repair, I got it back but couldn't use it because iCloud backup wasn't working. When I asked for help, the Apple employees kept telling me to go to my carrier, which made me really upset. On top of that, most Verizon stores closed early because of Independence Day, but this one was open. Thanks to Michael's help, I can use my phone again. read more

Special thanks to Jake! He was very patient and helped us to purchase 4 iPhones and choose right plan read more

Wish I could give them 0 stars for being so unprofessional. We had an appointment at 3pm for upgrading my phone. We reached sharp at 3 and the employee (i think her name is Jenny?) told us she's helping someone else and we would need to come back in an hour and a half. When we informed her that we do have an appointment, all she offered was an apology which didn't mean anything to us because we drove over 10miles to get there. She said she's the only employee working at the store that da. Instead of giving us excuses, she could have called or emailed us to reschedule our appointment so that we didn't have to drive all the way for nothing. read more

Jonathan and Marcos were the best! Marcos helped me trade in my phone and jonathan went out of his way the next day to help me troubleshoot some concerns after a mini miscommunication. Marcos jumped in to help a little later too. Both were super patient and easy to work with! read more

Jaeshawn is the best!!! I'm so glad that I came in today. I upgraded my iPhone & switched plans & he saved me money. Great customer service! I definitely recommend this store for Verizon stuff. read more

Our experience today was shockingly bad. Roger, the store manager, was very rude to us as we waited outside in the sun for 40 minutes. When we got there, he instructed us to wait outside due to social distancing guidelines, and that he'd be out to help us in a few minutes. That's fine. About 30 minutes go by before he comes out again and says it'll be "2-3 more minutes". 15 minutes after that we asked to wait inside on the designated 6 feet apart floor indicators, as it was getting very hot outside. He was not happy about it, but let us do so. While exchanging our "lifetime warranty replacement screen covers" he incorrectly looked up my file and told me I didn't have a lifetime warranty and would have to pay for a new one. Without arguing, I let him know that I remembered purchasing specifically the lifetime warranty from another gentleman at the store. I told him I remembered doing this because I had the conversation about it being worth it for the lifetime replacement (of the phone), despite the high price point. His response was defiant, "Oh so I'm just making this receipt up?!" I could've laughed! I'm not making my memory up! Finally he looks up my fiancées number and sees the receipt of the lifetime replacement covers. Hmm! We will definitely not be returning to this store again. Whether he was having a bad day, overwhelmed, or just plain incompetent, that doesn't excuse his disrespectful attitude. read more

Roger was 5-Star. He and his entire team did a great job changing out our phones (3). Seamless switch, Anticipates what's important, suggests and recommends quickly with good deals and high levels of professionalism and patience. More should emulate. read more

This is the best Verizon store I have ever been to. Normally I hate going to Verizon stores, but every person that works here has been amazing. The level of customer service provided at this location is one of the best I've ever received from any retail store, and I would highly suggest everyone to go to this location to get any of their phone needs taken care of. These guys rock, and they all deserve raises in my opinion. read more

This is the correct store information regarding hours and phone number: http://www.yelp.com/biz/wireless-store-inc-los-gatos#query:verizon%20wireless%20stores read more

Verizon - Store hours - since yelp won't update it. - Mobile Phones Near Me - Los Gatos, California

See all

Possibly the worst customer service I have ever received. Incompetent staff. Waited for over a month to exchange an Apple Watch, which was a gift and the wrong color. They kept telling me it was out of stock in 'the whole country'. Finally I just ordered from the Apple store. It was delivered to my home by courier in less than 2 hours! We went to RETURN the wrong color watch, as now an exchange was not needed and they told us they would not accept it. Only one person in the store. Terrible attitude and unwillingness to assist or be reasonable. read more

What a waste of time. I have never seen more than 1 person in the store and SLOW is an understatement.

I have been coming to this store for a couple of years now for a business account. Roger has helped me with our phones most of the time. He is extremely helpful and patient with all my questions in getting the best deals. Even my most recent visit with social distancing rules I observed him (alone in the store) great each guest and with only 2 customers in the store allowed asked them kindly to wait outside or in their car and he would call them to let them know when it was their turn. Letting them know this was due to the social distancing rules due to Covid. Every time I have been in they do the best they can to work quickly and diligently with each client. Not the closest store for me but choose this store over the others. read more

On 6/19/21, at about 3PM, I went to the Verizon Store at 15200 Los Gatos Blvd., Los Gatos, Ca. regarding a problem I had with my Verizon service. I was greeted my a young man by the name of Jona. I explained my problem with the phone and he spent at least 25 minutes fixing the problem. I was very frustrated when I walked into the store and left very happy. I'm 72 years old and tech issue can be a bit confusing for me! He put my mind at rest and solved perfectly the issues I was dealing with! Beyond a satisfied customer! They have my business for life! read more

We stopped in to switch service and Johanthan (Jonah) was amazingly helpful. He was very patient with onboarding our whole family and was professional and courteous. It took quite a while (not thier fault, but because we have so many lines and had to keep calling home to get input from family members). Our Verizon experince so far has been top-notch. read more

My experience with Rogers and Griffin was excellent! They helped me a lot! I will go back to them with any question and any upgrade!!! They were so nice and helpful!!! Thank you Rogers and Griffin!!!! read more

Never go here. I got there 20 minutes before my appointment. There was only one person there. They never even said hi when I walked in the door. Left after 10 minutes after my appointment time, still never even said Hi to. Terrible customer support. Stay away. read more

I went to our local Verizon store today to add our grand daughter to our family plan. I left with two new IPADs and an iPhone X. Roger was an incredible salesman. We looked at a number of different options and prices. I was able to take advantage of several sales that were amazing. Roger moved all of our data, replaced screen savers, and answered all of our questions. I would highly recommend him and the Los Gatos Blvd..Verizon store. I am a very happy customer. As if that wasn't enough, Roger stayed after the store closing to complete our sale. read more

This location is not a corporate Verizon store. You can get better terms and deals from other store with more professional staff. You may also try Sprint that provides 30 days trial on their phone and program. read more

Purchased a phone here about 3 months ago, and it was a perfectly fine experience. So why only 3 stars? I just dropped by today at 2 pm to donate a used cell phone to their charity program, and the damn place is closed. Published hours for Monday, as per their front door, are 10:30 am to 7:30 pm. LAME. That's a serious pet peeve of mine. Adhere to your hours of operation!! If you're the only guy working the store on a given day, you don't get to go out to lunch that day... sorry. Bring a sack lunch, and keep the store open as it's -supposed- to be. read more

Huh, I am in the market for a new smart phone. I came to this location on four separate instances during business hours to find the door locked with a sign indicating they will be back shortly. Today I went once again, it was closed. Came back a second times about 20 minutes later, still closed, came back over an hour later still closed. I just called now to find out if it is open. No answer and the voice mail box is full. It's not only poor customer service, but also very rude to waste our precious time. read more

A little frustrated with the employees here. Came here to add a line to my bill and combine our usage for a SHARED plan for our 2 lines.. I was under the impression that is what the employee did. Instead he failed to combine our plans and when the bill came it was for $400 for two separate plans. Called Verizon's customer service. Was able to get his mistake fixed and combine our plans like I originally wanted, but now have a $400 bill to pay with credit towards my other monthly bills because Verizon does not do refunds, they provide credits... So in the long run I'm paying the same amount but because of the employee here's mistake, I'm stuck with a huge bill for this month. Go to a different Verizon location for plan changes. read more

Roger was extremely helpful! I had a collection of 10 old family phones - some as old as 13 years - and Roger was able to pull hundreds of old photos of the kids off those phones. Not an easy process, required trial and error. Thanks, Roger! read more

Great Verizon store--Roger walked me through my new phone, patiently, professional and he was pleasant the whole time! Outstanding customer service through and through! Highly recommend. read more

Best customer service ever! I would recommend this particular location to everyone in the area. Roger, the store manager, was friendly and extremely patient as he helped me activate my new phone. He also noticed that my specific line in our plan was not up to date, and he was very honest about the different upgrade options. I ended up with more data AND we saved money on our monthly total. Usually I dread going to the phone store because I know it involves a long wait and lots of sales pitches. Instead, Roger was efficient, respectful, and kind! This was, hands down, the best Verizon store experience I've had. When I needed to run off to an appointment before my phone was finished updating, this manager took the time to hand-write the rest of the instructions for me. 5 stars! read more