This place is the right place to go, if you want a new phone... Nevin was very helpful, patient, honest (very rare in this field) and professional. He knows his job and he is proud of that. Me and my husband switched from other company we had for more than 10 years. We was frustrated and we didn't know what we was buying yet, then we walked in this store and Nevin guided us patiently to the best choice, took all the time to explain every single thing we need to know. We are very happy with our choice and offers. :)))) Thanks Nevin kudos to you, that's how you do it, and we are happy returning customers . PS: forgive my English, English is my second language. read more

Came here to upgrade my phone, which turned out to be a way longer process than it should've been (because of me, not verizon's fault) but Julian was super patient through the entire process and very helpful. And during the time I was there, at least 3 old people came in with some very stupid questions and he was still very patient and nice while helping them. Couldn't be me. He also helped me save a lil money on my monthly plan and overall just gave me and my husband a pleasant experience! read more

I'm updating my review as things drastically change when you have a problem and need a new phone...I had a problem with the phone shortly after I purchased I took the phone back within the 2 week time frame but was told how to trouble shoot but had the same issue and called the store back as soon as I got home. I was told by Shawn who spoke with Nauve who said to bring phone back and it would be replaced. Fast,forward now they want to give me a refurbished phone because I'm past the 14 day return period. However I tried within the time frame but trusted what they said... Warning.....please don't ever buy anything from a Verizon authorized dealer..they are not the same.. read more

Dharmesh, Wireless Consultant, and Navin, Store Manager, provided outstanding customer service and are very knowledgeable. They went above and beyond our expectations! We were there to convert my wife's iPhone from AT&T to Verizon and they made it effortless, timely, and pleasant. While doing so they also "tuned up" my Samsung phone cleaning out unnecessary apps that flooded my phone with ads and drained my battery. Without a doubt we will definitely return to this store for any future cell phone needs and highly recommend to others. Anna and Mark G. August 2018 read more

Perfect store! The employees were hella helpful and acted as a team so well that I almost felt I was part of the Verizon team. Ever went into a store bummed you'll never find a phone like the old one you have and love? Verizon blew me out of the water with the LG Enact, which was exactly like my old phone I so very missed, and I was able to be out the door with a deal that felt like a steal. Ann-Kathryn and Mando were a solid team to a solid store - I was expecting disappointment in looking for a phone, but instead I was pleasantly surprised as I was guided directly to the answer of all my prayers - the LG Enact, a full physical qwerty keyboard. YES. I also pinky promised I'd write this review before Midnight, and it's 11:59. Sweet. read more

Normally I hate having to physically go into a Verizon store anytime I need something done to my plan or to get a new phone. Ordering online is the way to go! But that being said, I had a really painless and easy experience at this store that is making me think now that it's actually easier (and quicker) to go in. The last few months I typically run out of data (I have 4 gigs), but thanks to my kid's Elmo videos running on youtube, plus all the work emailing I do throughout the day, I find myself with 0 data left, running on slowass backup mode, for usually the last 1-2 weeks left in my plan. And if you're someone who's constantly on your phone using data like I am, then you know how frustrating it can be to be stuck on back up mode where it takes forever just for a photo to load. I went in to the store to see what I could do to add data to my plan or change my existing plan, and the sales guy Dharmesh was so helpful! He took a look at my plan, and sold me on this new Hum device for your car that helps alert you when your car is having problems, as well as added a gig to my plan AND it took $5 off my monthly bill. WHAAAT?? Amazing. Just like everyone else, I hate getting conned into buying things that come with unnecessary price tags and increases, but man. What a deal. And I like that the Hum device now helps keep us in tune with our car as well. So all in all, a total win in my book. And it didn't take long for him to do either, which was great since I had my toddler with me. I'll definitely come here again, Dharmesh and this store were by far the best Verizon store I've ever gone to.. and I've gone to a lot. read more

This was the first time my wife and I came here given the positive reviews, however really felt the service was very unprofessional. We wanted to get a new iPhone X, but the store manager (Navine I believe his name was) was incredibly insistent on my wife changing her old grandfathered unlimited plan to a new plan. I understand that Verizon employees get incentives to encourage customers off the unlimited plan, but at least don't be so blatant and unprofessional about it. Then we wished to buy a new iPhone X 256 Gb for my wife. The manager told me that he didn't have it in stock and that no one carries the 256 in stock. Believing him, we decided to order it to get shipped. After having left, we decided to check another store, and lo and behold they have the 256gb in stock. We then called the first stores manager Nevine and when confronted with the previously false statement, he replied that he meant all of HIS stores didn't carry it, not that there weren't stores that carried the phone in the area. Definitely misleading. We then asked to cancel the order, but then he lied and said he could not do it from the store and that we would have to call Verizon customer service ourselves. We did, and when we talked to the rep, they told us this was not the case, and while we were on hold, called the store manager. The manager stated he would give us a call when it was cancelled, but after 10 minutes, he called us and said it was now too late for him to cancel from the store. We had literally been in his store only 30 minutes ago and now it's too late to cancel since it is in "shipping" status Now we have to wait for the iPhone X to arrive at his store before we can cancel. The manager stated that there would be no fee to cancel after it arrives. I hope this is true but am weary of trusting what he tells us at this point. Nonetheless, we will not be visiting this store again, and hopefully can warn other customers about the unprofessionalism and poor customer service from their store manager Navine read more

Horrible experience i buy a charger for my sister , i return it , they refused give me my money back , when i see the date , was wrong on the day i purchased plus has a name for a other employee than never seen when i buy it . For sure something is wrong and they hiding the correct date on the receipts so and that way they don't refund nothing to the clients , they told me he doesn't work here on may and for sure i make the purchase on may by the day of my receipt has the date of spring break and i was on vacation in puerto vallarta . Crazy thank God I don't have Verizon as my phone company read more

Full disclosure, I work in marketing, which gives me both a critical eye and empathy for the brand. On to my review: I came back just over a year after my first trip to get another phone. Once again, I was treated to wonderful service with a team that was looking to provide all options. At the end of the day, I was given advice that benefits both me as a consumer and the company in retaining a customer. As a marketing professional, I understand the needs of a brand to want to up sell the customer, but I felt like I was given an option rather than being pushed into a corner to purchase every add on. I especially appreciated that Navin spoke to me like a person, not like I was a faceless customer who could help his commission goals. read more

This place is still great. The manager Mr. Navin is very helpful and efficient in helping his customers. This is definitely my go-to store to get phones and tablets. read more

I had upgraded my phone at another store. Sadly, they didn't back up my phone and I lost a lot of contacts. I went to the store where Navin Sami is the manager. He assured me that no one on his crew would ever have done that. They did everything they could to help me. But sadly, the other store wiped my phone and shipped it out. I also did not get the protective shield but was told I could get that at any other store. That turned out not to be true, but Navin accommodated that. And, since the other place was remiss and forgot to give me the cloth cleaner, Navin threw that in too. I won't go to any other Verizon store now. Thank you Navin and team. read more

One of the female worker is very disrespectful, not willing to give help towards the customer. This store made a mistake on my account making the verizon charge me extra fees. Had to fix that problem over the phone directly with the head verizon wireless. Would not recommend this place. read more

I had problem with my iPhone 6+ went to this store and welcomed by Oscar and Dharmesh. Great guy and pleasant to work . The upgrade my phone to iPhone X transferred all my files and showed me how to use my new iPhone X . Excellent-customer service and very pleased by Oscar and Dharmesh . If you like to get VIP service and get everything done fast go to this store and ask for Oscar or Dharmesh. Thank you guys to make me very happy read more

Dharmesh, was AWESOME! I came in the store to get my glass changed on my Note8 & ended up buying a Note9 & the new Galaxy Watch in Rose Gold. And I LOVE my new Phone & Watch!!!! Samsung has done it AGAIN..... read more

Good service. Fast service knowledgeable guys. Usually not busy so they have time to explain phones when buying new ones.

Single worst customer service experience I've had in a very long time. Ordered new iPhone for curbside pickup at the Redondo Go Wireless. When I arrived, I was told the phone was sold. No explanation, no apologies. Called Verizon and was told that I can't re-order until Go Wireless cancels my unfulfilled order. I called Go Wireless and manager says she will cancel and call back to confirm. 3 hours pass, and I called back. Manager says she is busy with other customers and has no regard that she is preventing me from initiating a new purchase. Manager decides she does not want to discuss any further, and hangs up on me. I am now on hold with corporate office for Go Wireless to, hopefully, cancel the order. Whoever runs this store is a disaster. read more

Oscar R was so incredible tonight. I paid another store to transfer my phone and they did it wrong. He took time to show me what happened and so calm and so knowledgeable! His calmness was so nice and kept me from getting more upset at other place. He was so professional and I'm so grateful. Thanks so much. Great customer service! read more

The guys there: store manager, Navin, asst manager,Oscar, Sean and the new guy Dharsh were AMAZING!! On 5/15/18, My husband and I went in to upgrade 2 phones. We left with 3 phones, the HUM device for our car and much more. The store atmosphere and customer service was stellar. Oscar offered us cold waters while we waited. We were made aware of any and all charges before purchases were made by Navin We did not feel pressured in any way. I would recommend that any one who is with Verizon and have questions,upgrades or concerns- go to Go Wireless. Thanks Guys!! read more

Great service! Michael and Oscar are the best and even hooked me up w a flip phone (remember those?) to borrow while my smartphone was busted. Very attentive service and they know their stuff. Very grateful for a return to great customer service. Thanks guys! read more

Julian is the BEST! He helped my husband and I with two new upgrades. We've been Verizon customers for years but the level of professionalism and customer service was amazing!! He answered all our questions and concerns, explained everything in detail, and took the time to help us with transferring all data onto our new devices. I'd definitely go back to this location only because of him. Thanks to Julian, our experience was quick, fast, and easy! read more

I just took my parents to get their first iPhones ever, and we had such a great experience! Krysnie (the store manager) helped us, and she was organized, quick and really thorough - we had a lot of questions and needed to make a lot of changes to our plan but we were out in no time at all. Essentially, we transferred ownership of our existing plan, signed up for a new plan, got new iPhones, upgraded everything, etc ... and it was so quick! Krysnie laid out all the different options and helped us find the best one for our budget and for our data needs. We are very, very happy with our decisions. I highly recommend using this retailer for your phone needs! Super quick, very efficient, and really nice people. We'll definitely be back! read more

Had the pleasure of working with ann. She got ne set up with a tablet and was so patient abd thurough. Do ask for her.

I really enjoyed my experience here. Navin and Oscar helped me out so much. Great costumer service: respectful and kind. They're definitely in the right kind of business. I would definitely recommend going here read more

Don't buy your phones here!!! Starting off I had Verizon Corporate mess up my card info on a preordered phone so I either had the option to reorder and wait another 2 weeks or go into a store because the day before started releasing them. I called multiple Verizon stores to get the phone until I came across this one. I called in for the new phone to see if they had it in stock and they told me they had one left so I put it on hold, left my work, and was there in 10 minutes. The first two workers were very nice and helped me a lot and got the phone out and ready but then the fat bald idiot came out and told me that there was a promotion and I had to spend an additional $150 in accessories to be able to get this phone after I already spoke with someone on the phone and put it on hold and this was never mentioned. Anyways right after he told me that I had to spend more money he just walked away and left me there for about 30 more minutes of not buying the phone to just leave empty handed. So now he get a one star review. If I could I'd give him zero stars but I guess this will do. As a internet sales manager for a way bigger corporation I also want to let who ever is reading this that you are NEVER obligated to purchase item you don't want. I mean I do this all day and he must have thought I was as stupid as him to fall for his terrible offer. I mean he didn't even have a sales pitch! Bro I hope this gets you fired. Rant over and I hope nobody else falls for your lies!!! read more

Don't ever buy anything here !!! I came to purchase an item and ended up having to return it. Apparently there is a code that needs to be entered in the system in order to process a return that only the district manager can provide. The sales person had to text him and wait until he responded. I was told one customer had to wait 45 minutes before the district manager responded. Unbelievable. You don't run a business by making your customer wait around in order to get a code from an individual that is not even at the store and making the customer wait around for almost an hour. read more

We walked in hoping to have them look at an iPhone. Nobody greeted us on our way in nor asked what we needed. After going up to the desk to ask a quick question, the woman behind the counter was extremely rude and did not help. After 40 minutes of waiting, they told us they were unable to help. If we were even semi greeted at the beginning, we would have been told that they could not help us. Terrible customer service read more

Krysnie was personable and VERY hilarious - she was very helpful and kept up quite hilarious. name tag was upside down to add to the humor but seriously great customer service. read more

If that is one thing I hate to do its visit a cellular dealer to get a new phone. But this time..I had a GREAT EXPERIENCE. This team knows what it's doing and provided the best experience I've ever had when getting a new phone set up. .From the set up to the transition to a more logical and beneficial plan Priscella, the Asst Mgr and Krysnie, the manager did an amazing job. Not only did I get a new phone but Priscella did everything possible to help so I left fully functional. I can't say enough good things about this team and in an industry where It's hard to find competent vendors..this stores team knocks it out of the park! read more

After going into a number of mobile phones stores and not getting the phone I needed, it was refreshing to walk into this store and be greeted by an enthusiastic, energetic young man named Dustin! He was so helpful and showed me his personal phones to help me get a real feel of the devices. He spent a lot of time going over my needs and then saved me 30.00 per month after reviewing my contract! With the saving I then bought the 8 per month insurance from them so I still came out ahead! I must say I really liked Dustin because he was very helpful and is a great spirited guy. I would go back to this store anytime simply because of him! He is the type of person I would want working for me!!! If you read this Dustin, Thanks again, my new Droid Maxx rocks!! read more

My name is Justine Franklin. I bought my phone at this verizon store 2 years ago and I knew nothing about using this phone. I'm 83 years old. Oscar works at Verizon store and he has been out of his way and absolutely deserves a raise. He is very patient in showing me how my phone works. read more

Went to this Verizon hoping for some straight talk and phone availability. We got that and much more! Store manager Justin was patient informed and made our options clear. We left with new phones and a great experience. Visit this Go Wireless store for excellent service. read more

In and out with a new phone in 20 minutes. No muss, no fuss. Quickest experience of my life, very helpful guy, Navin. Over all great service. Thanks ! read more

Best experience I've ever had!!! I lost my iPhone 6 and called to see if I had an upgrade or what I could do to NOT be without a phone, Jonathan helped me out and had all my info right away. He let me know my account had an upgrade so I went in during my lunch break and Jonathan already had everything ready to go! I was out of there in no time (at least that's how it felt). His customer service was great, had lots of laughs and happily walked out of there with an iPhone 6 Plus and some other goodies. Definitely will be contacting Jonathan for any future purchases or concerns! read more

The was the finest experience I've ever had at a Verizon Store. The consultant who helped us, Leo, made the purchase very easy for us.

Great experience working with Ann. She was extremely helpful and coming from a basic phone, I did not think it would be this easy and enjoyable. read more

I didn't realize this verizon was here until today when I was picking up some beer from Total Wine, which is located right next door. Stopped in to pay my bill quickly and was greeted as soon as I walked in. I expected to wait a while before being helped but the staff was cool enough to find out what I needed and took my payment while they were working on other customers. The girl noticed my Otterbox on my phone was busted and informed me of the warranty that Otterbox offers and actually did the claim to get a new case for me! The staff was very down to earth and extremely knowledgeable. I expected them to try to hustle me into a new case, which they did offer to hook up, but informed me of the warranty offer as well. I plan on skipping out on the long ass lines and cattle-herding mentality of the corporate store down the street and going to this store next month to get my upgrade. read more

This is my first Yelp review. I wanted to put a good word in for Oscar. He greeted me immediately, helped me with my Samsung Galaxy 8 upgrade issue. If I could give 10 stars...I would. read more

I went in for new new phone and was helped by manager Krysnie. She's very funny and helpful. I'm now a Verizon customer and happy with my new plan and phone . I highly recommend her read more

I'm updating my review because of the way my complaints were handled. The manager of the store (I can't remember his name) called me personally to see what had happened and asked me if there was anything they could do moving forward. I was offered a discount on the next purchase I made. I will be coming back here for my phone needs. read more

Came in to finally switch form sprint Jay assisted me with my purchase he was so helpful explained everything and gave me a great deal on my two new iPhones. He assisted me right away had no wait time and after coming from a place like sprint where I had the worst customer service ever I can definitely appreciate the great service I received today. Thanks Jay! keep up the great work. read more