Top rate service. Couldn't understand why we were being billed for extra data time. Went to the South Hill Verizon and was immediately helped by Anthony Hogan. He explained why we received the additional bill, recommended a change in our service that doubled our data, reset the phone for inexpensive use and then reversed the charges. From start to finish, easy and professional transaction. read more

My friend ordered a phone on Christmas Eve morning for me to pick up in store. When I went to pick it up they said it had to be with the card it was purchased with. When I asked if they could cancel and re-order under my card they said they could not even though I'm the account holder. They pretended to swipe things on iPad and customer service was terrible and he claims he was the Manager. It is a Christmas gift!! I went outside and called Customer Service and they said they could have cancelled and re-issued order. Merry Christmas jerks!! read more

Purchased a phone with a pre-order through Verizon Wireless Tacoma Mall BLVD a year back with total mobile protection. For some reason Verizon had a system error and assigned that protection to another person in my family plan. First representative was nice but the manager (Sam) was something else. Honestly, I was heated because he didn't come after a few times talking to the nice first representative. I explained my situation but he continued to say that it wasn't his fault that Verizon or the third party that my other family member used to get her phone made a mistake. I understand that it wasn't "his" fault personally, but he is still a Verizon representative. After a heated exchange, I asked him, frankly, if he was representing Verizon and as a representative if he would like me to continue to be his customer. To this he responded that frankly he didn't need me as a customer. I'm sorry to him that I got heated, but I purchased an item from your store and I think that is enough reason for me to be heated about your lack of effort and pride to represent Verizon. You are a manager of a store of a big time company who is known for good service. Being disrespectful to a customer of your store and Verizon is simply unacceptable. As a manager of an organization myself, I would fire you for such poor service. Yelp users I strongly recommend against going to this store based on its poor leadership. P.S.: I really had to use the restroom during this visit, and you didn't even offer for me to use the restroom. Instead you told me to go to Red Robin's (nearby) to go use the restroom. Thanks but no thanks. Yelp users beware before you go to this store! read more

I am a patient, friendly person... and I have never even written a Yelp review because I have never been irritated enough to. Like I said, pretty easy going! This said, this store may have the worst service I've ever encountered. Other than the initial "someone will get you checked in in a minute," I was not spoken to by anyone for a half hour. It's one of the larger stores I've been to and yes, there were maybe 10-12 customers in there but a simple, "sorry for the wait, we will be right with you" goes a long way! I will be visiting another store today and hoping for a better outcome! read more

Horrendous service! I walked out of Verizon after having what I thought was a great experience with Sam. He was very attentive and answered all of my questions and seemed beyond helpful. After I got home and started to look into my purchases I realized that I had been completely swindled. Sam signed me up for a 2-year contract (that I never agreed to) after boasting about the "contract free" Verizon experience. I am now paying data for two years on a shitty little tablet that was allegedly free. Sam also signed me up for two separate insurance plans when I expressly told him I ONLY wanted insurance on the phone I was purchasing. He never advised me that I would be paying $40 in activation costs and he put a screen protector on my phone WITHOUT ASKING me and when I complained about the $35 charge I was told nothing could be done because it was already out of the package. Calling Verizon customer service got me a $20 credit for over $100 in charges I was never informed of. I then called the store and requested a manager and was told "I don't know who our manager is" before being transferred to Jessica. Jessica promised me she would take the remaining charges off of my account but only took off $40. Do not go to this location! They are scammers and I would go as far to say as acting in a fraudulent manner by not advising customers of charges and entering customers into contracts without any consent. I am still trying to get this headache worked out so that I don't feel like I have been completely ripped off by Verizon. I really wish I had gone with any other carrier. Verizon has really earned their awful customer service status and both Sam and Jessica at this store are perfect examples of that. read more

Ah here I sit in Verizon for another 2 hour wait to be served this is why I am no longer a Verizon patron just trying to end my phone obligations with them worst customer service ever 2 hours average wait even when just returning something serious Verizon your system is broke fix it read more

Was helped by Veasan, best experience I've had so far at any carrier store. The store was open and relaxing, Veasan quickly helped me transfer my old info and was professional. I've had bad experiences with other stores costumer service but I'm happy I went in, it was also not to busy so I'm sure that helped. Word of advice, know your Apple ID if you have an iPhone, and be sure to find out if you need any previous account numbers or Id numbers for previous plans to get the smoothest experience if you're transferring information. read more

OMG...I was on the phone with Verizon over 1.5 hours listening to how they value me as a customer for over 20+ years but would not give me an incentive to continue as a customer. Verizon offers up to $650.00 to new customers that switch over to them but will not offer loyal customers anything. I have been a loyal customer for over 20+ years, I have paid my bill on time, and have purchased over 30 cell phones through their Verizon stores. What is the loyalty worth? To Verizon....NOTHING. Verizon you need to understand that loyal customers are the bread and butter of your business, Verizon might have coined the phrase "can you hear me now?' they should be saying "We can hear you but we are not listening...and we don't care!!" read more

This store is very busy. But, they do a great job of checking you in and keeping everything organized. The employee did not know how to fix my problem, but they went out of their to find an answer for me. read more

My wife and I were due for a new contract and upgrade. If you are like us and do your research before going to the store, you come knowing what you want and are prepared to buy. If this is you, stay well away from this particular store. It was not busy when we were checked in (that act in itself gives the impression of eager customer service), yet we stood waiting for 70 minutes before a rep offered assistance. Shortly after, our rep was interrupted by a previous customer who misplaced his phone. Clearly his crisis warranted the full attention of this sales associate. I wish we had come up with a similar tactic. Ten minutes later the rep returned and took our phone order and disappeared to the back room, never returning while we were in the store. Granted, we left ten minutes after the vanishing rep, but the absurdity of a phone store being unable to locate two top end phones from the back room left us completely out of patience. Retail stores should be streamlined to move customers. Get your money and go to the next chap. It takes less time to order and be eating dinner for 5 at the Red Robin across the parking lot than it does to order two popular phones on an uncomplicated phone plan through this store. 90 minutes of waiting. We left, likely just moments before our rep would have reappeared with the phones (perhaps). However, like waiting 90 minutes for food, that would have only been the beginning of the dining experience. Next would have been a lengthy endeavor while they would have struggled to set up each phone to our respective numbers and offer to sync vital information from old to new. I estimate that task at close to an hour for each phone, based on the lethargy of their customer service. My frustrations would never be contained had we invested that full 3 hours to the cause. Next time, I'll take my family to Costco to buy phones. At least there you can sample filtered water, vacuum concrete slab and try little treats while you pick out your phone. The Verizon store on Tacoma Mall Blvd should take note. read more

This store is always so confusing... :-/ Two counters, some central help stations, and lots of staff, but ironically one can stand in there for ten minutes, like today, without being helped to check out. Mind you, we were greeted right away and told where to find what I was looking for, but then.. Um.. Stood at one counter. No help. Stood at the other. No help. I began to wonder if they wanted my money for the overpriced charger or not. Eventually, I went back to the entrance where the greeter was (who was busy doing just that; I wonder if that's what she was supposed to be doing all day? Just opening the door and greeting? Okay...) and she directed me to a self-service kiosk to check out. I hate self checkouts. Like, hate them. But I suppose it's an improvement over taking a number, like I've had to do here in the past. Ugh. read more

The place wasn't that busy yet I stood around for at least 15 minutes. Finally a guy came over to help looked up my info and told me "it looks like you have insurance so it will be $150 to get a new phone but let me talk to my manager to see what else we can do for you." So he disappears again and then comes back about 8 minutes later with a piece a paper with a bunch of numbers scribbled on it then giving me the option for a new phone and an iPad for $270 that I can put on a payment plan. Is that the only other option? Yes. I just want my phone replaced. Then you have to call this number (scribbled on a sticky note) and they will send it to you in the mail. Thanks for the waste of time. And dang it if the guys breath wasn't kicking!! read more

I just got back from Verizon, for a second time in two days while trying to help someone pick a new upgrade phone ... Let me say that Corporate stores, like this Verizon store, is ALWAYS better to go to instead of third party stores (for example: go wireless) -- I've been on my parents plan for years and I've never had trouble accessing the account at corporate stores bu always had to get through loopholes questions at third party stores. This store is great. Service is pretty quick, although there are times where it is just crowded (for example: a day when they release a new iPhone) LOL but the people who work there are friendly, helpful and they know all the pros and cons when comparing two phones (as I just experienced witnessing a decision between iPhone 4s and iPhone 5). Yes, there are biased opinions and some people who work there just give you the information without favoring one phone over the other while other people who work there will say what the differences are but they may "push" you a little towards spending more money for the newer version of a phone, even though the two phones in comparison are very similar. It's kind of roulette walking in when asking for advise, help etc. the person who helped us yesterday said if we came back the next day, to text him and give him a heads up that we were heading back to the store so he could put us in the computer and be available to help us when we arrived which was a nice gesture. On a customer sidenote, I never buy any of their accessories like cases, screen protectors, etc because I personally think they are overpriced. For example: I found this external battery charger for any USB-charger phone (iPhone and Samsung) called the I.go charger on eBay for 25 (buy it now with free shipping) versus paying 50 at the store (although if you're on a business account, it would had a discount Nd lower price of 37). read more

Thank you to Anne and Bre tonight who made every effort to get the phone my daughter wanted to work. I was still amazed that they tried three of the same phones and none of them would work. They stuck with us and never once showed frustration. They found a phone for my daughter that wasn't her first choice, but now she loves it. Thanks ladies at Verizon! You rocked it tonight. read more

Been sitting here 45 minutes and still waiting. We have one customer who has been told 3 different stories as to why her phone keeps getting late fees. One guy who has been told to have his iPad to a business account to have at least 3 different emails and several associates who can't seem to figure outwhat is wrong with their phones so everyone is waiting for a manager to help. Guess ve rizon just likes to charge premium prices for substandard service read more

As far as customer service goes, this location has been great every time. Even if there's a wait, I've always felt like each sales person takes the time to explain the pros and cons of devices ( I was very hesitant about switching from an Android to an iPhone and the sales person took more than enough time helping me make a decision). As a female, I've been treated like an idiot at other stores when asking questions about devices. I've never been treated that way here. They've always been happy to help. For those who complain about how busy this location is, well yeah it's right next to the mall. What do you expect? Excellent customer service is always worth the wait in my opinion. read more

I was told I would receive a refund for a phone I returned Oct. 1st by Nov. 29th. That has not happened appear to collect promptly but can't make refunds in timely manner. I also went into store to solve problems with phone and was told to go to apple with product because they couldn't fix problem. If I have to deal with apple should have purchased there. Now that has left me having to replace screen saver. When I purchased headphones I was told would receive $30 credit that's why paid part of bill with credit card and had to put some on account. read more

I checked this place and Costco when I went to buy my phone. Costco was a much better deal and I appreciated that the sales people didn't try to get me to buy anything I didn't want or need. I did buy my case and screen protector here for a good deal. read more

I finally made the move to a smart phone. It was a busy day for the store with the launch of Iphone 6 (almost felt like Black Friday). As we stood in line for the store to open workers came around with donuts and coffee and chatting to help the wait. Robert helped my daughter and I set up our new phones and tablets. We were moving from another cell phone company and both had a lot of questions and some clumsiness adjusting to the new phones. Robert showed amazing patience helping us make sure we had everything we needed and understood our phones before leaving the store. read more

I wish I could give this place a higher rating but we have been here for 35 minutes and were told several minutes ago that we were next. We've seen 3 people helped since then. Hoping to get out of here with enough time to have a life but everyone keeps disappearing into the coveted back room after being helpful to other parties. Our question? Is there any way to charge an iPhone 6 without first having to put it in the freezer? read more

My Samsung was malfunctioning so I went to Verizon. They could not help me. As in no repair, no replacement, no suggestions. Okay so how about getting a new phone? There are products to look at but no comparisons, no information about each product, nothing in writing.They were unable to provide information about the different choices - now they all appear similar and without information about features and pricing the store is useless. Again never a manager available. The staff could not tell in her name without a struggle. After half an hour of staff going back and forth into the back office I just left. Still have a broken phone. Manager Jessica Hartkopf 253-475-8639 cannot be bothered. BTW I am a 15 year customer. read more

I think dishonesty is the key to Verizon. They are without a doubt an unethical greed-mongering company who squeezes every last dime out of their customers. This location is the perfect example. I'm finally sick of it which is how I ended up writing this review. They continually make up fees, taxes, and repeated overage charges so often that I am about to walk away and take the credit hit for not paying the cancellation fee. I just spent an hour with a manager at the Verizon store near the Tacoma mall ( his name is James along with one of the irritable employees Kim) who spent the entire time trying to figure out where the hell my overage fees came from. After it all, we ended up staring at each other, each as confused as the next, wondering what the hell just happened for an hour. None of it made sense and they still refuse to drop the overage charge. But because Verizon is sooo big and powerful, they can basically just charge you fees and everything else and get away with it because basically, you have to pay. I am paying almost $140 a month for one cell phone plan! That's is laughable and there is just no way around the continual fees and ridiculous data plans they offer. read more

I hate coming in here. Usually takes about 15-20 just to get someone help me. All I come in here for is to pay my bill. The wait is too long. Service stinks. read more

If I could give this company -1000 starts I would.. they over priced and sales/customer service reeks of sour rotten milk. what poor customer service and lack of caring. I pay this company almost 150 month and have been without a phone for almost 1 week. when I called to see what they could , they simply said, too bad. there is nothing we can do. They didn't try to prorate my bill, nothing to try and keep me as a customer If you are thinking of this company as your cell carrier, think twice! They will not be customer service friendly for the money you pay! read more

This store is busy busy busy. After we came in, there were about 9-10 people in line behind us. We didn't have to wait that long; probably around 20 minutes after we checked in. It gave us time to check out their selection of phones. We were wanting to switch over and our guy Kevin was extremely helpful. He provided us with all of the information we needed, waited for us to figure out our stuff and helped us with our phone decisions. Roughly 30 minutes later, our numbers were ported over, we got our phones and left to go cancel our other network. An extra star for the employees at the store for allowing my kiddo to run around while waiting :-). But as we left, the building was packed! and some people had left to go to the mall (where we ended up running into them there). Aside from having to wait, which isn't a big deal but with a toddler, 20 minutes seem like 20 hours, everything was great and service was more than satisfactory. read more

I am somewhat confused as to why there are soo many negative reviews of this place, I dont know if people are going in with unrealistic expectations or what, but my experiance was pretty good here. I came in with some somewhat complicated needs. I have several phone lines and was taking advantage of the buy one get one free offer on the Galaxy S7. They did not have the phones in stock so I ended up having to order them. I had no issues. Veasna Son did an awesome job getting me set up with exactly what I needed. read more

Sleaze is the name of the game here. I came into this store to see about getting an early upgrade. Less than a month early. I've been a customer for almost ten years now and am also a former employee. After explaining my situation, the woman helping me disappeared to get her marching orders from the supervisor. She returned to tell me that the only way they'd be able to help me upgrade my phone is if I purchased a new iPad with a data package and accessories. When I questioned this, I was told "It's the only way a manager's override will work." What a fantastic lie! I must say I am impressed with her ability to flat out lie about how their system works to make a sale. What's even more irritating is the management at this store sends their representatives out to lie to customers. I am taking my business elsewhere after encountering the incredibly high level of sales-person sleaziness here and total lack of customer service. Honestly, I could've paid full price for the phone and returned it when my upgrade was due but the supervisor at this store decided to go through the extra effort of burning a long time customer. Farewell! read more