What a lifesaver!!! Oh my goodness, Jon helped me for hours getting my new phone up and running, walking me through the various options to make the most affordable family plan for us and even spent hours checking on us on his day off! The service is above and beyond and everyone in there is so knowledgable, kind and patient...not to mention never pushy! I am so grateful to have found them and will never go anywhere else! Highly recommend! read more

I have always received the best help from this Verizon location. Today was no exception. I purchase a phone case and a screen protector. Jonathan was helpful and professional-he put on my screen protector and even registered it for warranty. Great customer service! read more

Hands down the best cell phone service that I have ever received. Intelligent, friendly, and honest. For once I walked away from a cell phone retail experience with a smile on my face. Thank you Jim!!! read more

Tried to rope me into buying a new iPhone... After a series of very vague texts back-and-forth, I finally figured out if I were to buy a phone from them itwould've cost me $760! Stay clear of this place....they text you out of the blue acting like they are Verizon... They are privately run, and their fees are way more than if you go for a proper retailer... read more

Ashley was very attentive and friendly. She answered all of our questions in a professional and friendly manner and made us feel comfortable as soon as we walked into the store. I would recommend going to this store and asking for Ashley. Very satisfied with the experience here! read more

My wife and I walked into this place with the intent of buying iPhone 11 Pros. The guy working the EMPTY store couldn't even be bothered to look up. No greeting, didn't ask us if we needed help, didn't even acknowledge that we had walked in. We asked where the iPhones were and he pointed without looking up. We walked right out and went across the street to Best Buy. It was much nicer. read more

I have to say I disagree with thalonious p, majority of the time this store helps you save money on your bill whether you get a phone or not and most situations you never pay the total cost for the phone like he stated. Should check the plans first. read more

Great service. I didn't have to wait to be helped lika at other Verizon stores. Very honest sales people.

These 5 stars are for Sean. I came in last Sunday to snag the galaxy s7 edge and he took amazing care of me. Sean was so friendly and patient, and had such a great attitude. Even though the process took a while, he remained super nice and helpful the entire way through. Thank you for making my upgrade completely pain-free! read more

Had an Excellent experience on Tuesday. My wife and I were hours away from home with a dead phone, bad main board. There was an issue with insurance because of another businesses mistake. When all looked hopeless for my wifes phone. Melvin at Victra Verizon WIreless came through like a champ. He over came every single obsticle we faced. He did this with a smile and friendly manner to him. And got us into a new phone with in our limited means at the time. Couldnt be happier. Thank you Melvin and Victra wireless team. read more

I just went to the Verizon store on PCH and was helped by a man named Melvin. As soon as me and my Mom walked in, he greeted us and made sure to give us the best service possible. Great conversation, great person, great experience. He helped us get the best deals as well as inform us on all the the products and options available for returning my old iPhone 6 and receiving an upgrade. Not only is Melvin a fellow Trojan and went out of his way to help us, he is an amazing employee and I highly recommend visiting the Verizon store at this location. Ask for Melvin next time you need an upgrade. Fight On Melvin! read more

Melvin helped me on so many levels- I couldn't remember the pin on my account to change phone SIM cards and wanted to close the account and start over. He was patient and helped me through the process. We not only got it done, he taught me things about security protection and went the extra mile. read more

Brandon is da man. Great service by highly trained and competent staff. Unlike some other stores, they had the iPhone I wanted. Thanks guys. Keep up the good work. read more

So I went in Verizon for somewhat of an urgent issue regarding a brand new phone I had only had for 2 months. It had crashed and wiped out of all my needed information photos, contacts you name it! So Erving assisted me providing great customer service and updated me all about my Verizon account! Earlier that day I went to a location in Redondo shores shopping center and they were useless I don't know how that store is still open. Erving guided me threw my account and helped it be a cost effective and a fast experience. Sean was another great help in the store he also wizzed me threw the process. They were patient in providing me with a new phone after all loosing of of your needed information in your phone can be maddening I appreciated there help I would refer this store and these gentleman to help anyone regarding account issues etc. read more

Every time, they screw up our monthly plan. I went in for more data, then less data. Not helpful. Also, totally lied about a device being added. Misrepresented the price it'd be per month and now locked into a contract. There's no record of this sale on our account conveniently so it's our word against theirs. read more

An excellent and patient service department. Got me going on Verizon and my other needs. Above and beyond the call of duty. Thanks very, very much Alma and crew. read more

I have always had good luck in visiting this Verizon store in the past. I got my Galaxy S10+ ordering it on the phone directly with Verizon. When I got it I had no idea where to start. It was overwhelming. I went to this Verizon store and was lucky to speak with Melvin. He was so accommodating and patient. I must have spent close to an hour with him. He transferred everything for me and answered all my questions to my satisfaction. He even told me not to hesitate to come back the following day if I had further questions which I did. He was just as good and patient. Customer satisfaction was his main goal and it did show! I just hope he will always be there for me. This was refreshing since you normally don't get customer satisfaction anymore nowadays. read more

Excellent customer service..... the two gentlemen working were super helpful and explained everything... they went above and beyond! Highly recommend this store!! read more

Thank you to Sean and Gabby for making me feel good about losing my iPhone! These two were knowledgeable and friendly and although I didn't get a new phone, they helped me with the information I needed! Super nice, and I could tell they were a good team for the store - nice to each other and very reassuring! read more

Mar'kis is hands down the best customer service rep we have ever had at this store. Very well versed and took great care of all of our product issues and new purchases We are very very happy and will always come to this store for all of our Verizon needs. Thank you so much read more

My first time Pre-ordering a device with Sean and Irving , Great "A" experience and I will highly recommended to everyone who reads this post !!! read more

I went here to return my note 7 due to to samsung recall. The first thing the guy says to me when I walk in is "You dont have to return it, it's a voluntary recall". Okay, so, my phone could potentially explode and im saying Im here to return my phone and you're telling me that you don't want to do your job? Cool. So I proceed to tell him that I do not want to chance it and he proceeds to waste 30 minutes of my time not knowing the answers to half my questions just to tell me that they are not a corporate store and cannot return my phone for me. Thanks for nothing. This wouldn't have been such a problem if the first words out of your associate's mouth were not some lazy excuse for you to get me to walk out of your store. read more

I went into this store earlier this month. Great staff all around, my sales rep by the name Rosa was wonderful. She knew what she was talking about, gave me great customer service. Even helped me understand how to use my new phone. Unlike other service companies I've been to, this one we were greeted when first walked into the store. The manager named Pon was terrific as well, this store is going to be our store going forward. We are referring friends and family to Rosa. Thanks again. read more

Morris was terrific. I came in on Saturday, April 16 to trade in my 5 for a 6. I could not stay long so he fixed it up so that I could come by on Sunday and pick up the new phone. He was very patient with me. Since I live in Northern California we had to do some things by phone. He took care of everything. I was very impressed by him. He is one of the best sales persons I have ever encountered. Richard De Luce read more

This is the most horrible Verizon store of my life. They lied to me about Apple Care being on my phone. They lied to me about having the Verizon insurance. They lied to me about ordering my iPhones then had them sent somewhere else. Do yourself a favor and go to a real Verizon store. read more

My phone died on me on a Friday afternoon and I needed something that worked fast. I just happened to be driving by and stopped at this Verizon store. I must say that from start to finish I was treated very nicely by both Irving, the manager, and Sean. I asked them to explain a certain aspect of my contract several times so I could understand it, and they were very patient. I walked out with a replacement phone and was a very happy customer. Thanks guys! read more

Leo was awesome!!! Great customer service. He even stayed late to help me out!!! Pon was awesome too!!! An all around helpful and friendly staff. read more

I had to move my wife's phone to a separate plan. We were assisted by Jim C., who happens to be an outstanding employee. I have always dreaded the trudge to a Verizon store, but Jim's humor, knowledge, and expertise made the experience a pleasure. The other employees were also amazing, overhearing their interactions with other customers revealed a well trained and dedicated staff. If you need a new phone, this is the only store you should go to. read more