I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

I had to stop by Spectrum to return some equipment, and overall it was a decent experience. There…read morewere only two employees working at the time, and both were tied up helping other customers--one explaining mobile services and the other going over cable details, which naturally takes some time. The wait was a bit longer than expected, especially since I was just there for a quick return. That's really the only reason I'm giving 4 stars instead of 5. That said, I understand how things go--sometimes it's just not fast-paced, and you have to be patient. In a way, the experience reminded me that everything doesn't have to move at full speed all the time. The staff was doing their best with what they had, and I respect that.

Had my phone clean, my charger port was not working well they help me great service and friendly…read morestaff

I brought in my phone for service and they helped me Amazing service very helpful and honest thank…read moreyou so much

My parents stick to this place for their cellular device needs because they speak Korean. It's a…read morerather small business but I don't see this spot getting crowded much. I feel the deals here are decent and my family is satisfied with their Verizon service. Also the people here hook it up with free accessories. Last time my whole family upgraded to smart phones for everyone and the sales rep gave us free extra chargers so that made us happy. Whenever my family needs help with switching carriers they know where to go.

Terrible service I went in two weeks ago for a phone and they didn't have it in stock so they had…read moreto order it. And then they broke down the pricing for us but told us we couldn't pay now and had to wait...which doesn't make any sense!! Cause other places would've let us pay beforehand. Because this phone was suppose to be my graduation gift and these dumbass people who work here did not make sense like a typical Verizon store!! When my phone was ready for pickup I was told I couldn't just walk in to get it and had to call to make an appointment and again I got the run around and wasn't able to pick it up for another LONG time like wtf. At this point I don't even want the phone from these incompetent fucks. Then oh it gets WORSE. So I call today about a week after my phone is suppose to be ready and ask if I need to schedule a time to come in TODAY and at first the man on the phone told me yeah we go on lunch from 1-2 so come in anytime after 2 cause we're not busy and don't have appointments today so I said okay and then in the same call within minutes he's like actually you can't come in til after 4, cause looks like we're busy and booked like what you just said y'all weren't busy!!!! That doesn't make any sense. So anyways I'm not getting my phone from this store anymore. I will be taking my business to Verizon la Habra to pick up my new phone which I ended up ordering on the app. Hopefully that goes smoother than these fuckers giving me the run around. What I don't get is when we went in for the phone the guy did the math and told us it would be $84 for the phone upon pick up day. Then when I called back two weeks later and asked about a time to come in and price I was told it was anywhere from 100-150 which didn't make any sense. But the person I talked too didn't know either he said he'd have to "do the math" when you would think the agreed upon price estimate would be in the system somehow! And I even called today about coming in to get my phone and the above is what happened. So I'm over it. I am just going to go somewhere else. Do not ever ever ever go to this decrepit store!!!

This place will save your money on your cell phone purchases and plans! The owner will see the best…read moreoptions to save your money! Verizon authorized dealer

Damien was an immense help in setting up my new iPhone, very professional and reviewed our charges…read more Found ways to reduce our bill. Much more pleasant atmosphere than hanging out at the Apple Store in the mall waiting.

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

I normally don't leave reviews, but what happened at this Metro by T-Mobile location needs to be…read moresaid so other people don't go through what I did. I purchased a hotspot device from this store, trusting the staff to set me up with something that would actually work at my home address. Instead, they knowingly used a different address in their system just to qualify the sale -- even though they were fully aware the service would NOT work where I live. From day one, the internet barely worked. I went back multiple times and was repeatedly told the issue was my plan -- that I needed to upgrade for better speeds. I trusted their guidance and ended up paying more and more over the course of October, November, and December. I even upgraded to their highest plan, thinking it would finally fix the issue. It never did. They had me moving the device all over my apartment, troubleshooting, and basically making me believe the problem was on my end -- when in reality, they knew from the beginning that the service was not compatible with my location. When I finally contacted customer service, I was told that multiple customers had complained about the exact same situation at this store. That says everything. I returned to the store to resolve it, but the manager has avoided me for months. Calls were not returned. Messages were ignored. I was even given an email address that led nowhere. After spending around $300 on equipment and service that never worked, I was offered absolutely nothing -- no refund, no accountability, nothing. This is not just poor customer service -- this feels intentionally deceptive. Selling a product you know will not work at a customer's address, then pushing upgrades to take more money, is unacceptable. I strongly recommend that anyone considering this location double-check EVERYTHING and be extremely cautious. Based on my experience, I would not trust this store to give honest or accurate information. Very disappointing experience.

Had a wonderful experience here! A friendly Turkish girl helped me with my phone transfer when no…read moreonline or no other stores was able to do it. She fixed my phone technical issues within 3 minutes. She's a pro! Thank you Turkish girl for helping me and making me experience with Metro very pleasant!!!

Life Saver! I had an issue with my phone and took it to the Samsung Store. First time going into…read morethis store for service, or even buy. I was a "walk-in", no appointment, and I was told it would be an hour (which was accurate). After that two techs helps to fix my phone (Vince and Bryant). Both were very professional and helpful! I was told it would be approximately an hour to perform the service, they run diagnostics before and after. I have had Samsung phones for many years and very pleased with their products. I have always just bought them through Verizon. Not any more, I am only going to buy through the Samsung Store. Their stores are just like the Apple stores with very knowledgeable staff and well trained staff. Thank you!

My friend and I came in the other day because he needed to get his camera lense replaced. We had an…read moreappointment for 11am, and was helped right away when we entered. This is a newer store, so it was very updated and well-maintained. The workers here are pretty friendly, and there were a lot of Samsung products on display. The entire process took about two hours. They're located inside of the Cerritos mall, right next to the Garage clothing store. We went on a weekday noontime so it wasn't very busy, which made the experience a lot more pleasant.

When I arrived at the UPS store in Cypress, I was greeted by Kaden... a Customer Service associate…read more I told him I needed to make some black-and-white copies he said... Let me help you and proceeded to copy various documents one at a time... In my specific order. He went over and above at his job and I highly recommend him for a promotion. His customer service was impeccable and I will continue using the services of the UPS store in Cypress. I also complimented Kaden's performance with the store manager, Chris and told him that his training of his associates was beyond fabulous.

Store #5882 I was assisted by the employee named Kaden. In…read moreall my years as a UPS customer I have never had such excellent service. He was friendly, patient, well spoken, knowledgeable, expedient and thorough. The best service I have ever received at a UPS.