3 yrs ago, we had to take our 16 yr old cocker spaniel as she was having seizures and she would…read morewalk in circles. Found out she had brain tumors and we had to put her down. The staff were so compassionate and understanding our grief. Another time, we had just adopted a kitty and she found my husband's fishing pole and got a hook in her mouth (catfish? Lol) we took her there and they cut off the hook and gave me medicine for pain. Whether you have an emergency or not, this is a good place to go.

We had to bring our dog in to be put down due to an emergency situation as our vet was closed and…read morecould not wait. The staff were very compassionate and helpful. Made us feel very comfortable and allowed us to take all the time we needed to say goodbye. The process was informative and our dog kept comfortable. Was very reassuring.

So thankful for VEG and the prompt and compassionate care they gave our dog, Penny. The doctor…read morewalked me through all of our options and took amazing and gentle care of our girl in her last moments. When it was time to say goodbye we were taken to a private room so we could spend as much time as we needed together. They made sure it was a peaceful passing for Penny, but also regularly checked in on me and explained everything kindly and thoroughly. I would like to especially shout out Ashton, who was kind enough to make Penny a beautiful plate of sweets and even shared her own piece of pie. It was so helpful to be around such a caring individual at the worst moment of my life. We had taken Penny in once before, and my husband and I both appreciated the set up of the clinic - you can see your animal being cared for and be with them every second. We didn't ever stay overnight with Penny during a hospitalization, but what an amazing thing to be able to be with them the whole time. Other emergency vets aren't like that. Thank you, VEG!

The team at VEG were delightful. Great communication, from triage to checkout. My kitty has…read moresensitive skin, which comes with irritation from every little thing. She had been scratching around her eyes, and had developed some scratches that were inflamed. Ultimately, she was prescribed antibiotics, with a proposed eye dye. The medical director was my treating vet, and she explained why the eye dye was suggested, but not required. In an expensive time, I'm very appreciative that they didn't push for an unnecessary test. She and the team all had great bedside manner. Yes, the wait was a bit long, but it wasn't through any fault of the staff; multiple stat cases had come in and understandably, skin irritation wasn't at the top of the to-do list. Also, they did let me know up front that it would be a bit of a wait, so again, good communication. While I hope I never have to take my baby into an emergency vet, I would definitely come back to VEG.

I took my very sick dog into the emergency at 7 pm on a Monday night. From the minute we stepped in…read morethe door Rece had constant care. During that time I witnessed several pet emergencies all treated with urgency, kindness, and great care. I love the open concept and we also were given a room. The doctors, nurses and technicians were very passionate about helping the animals. I felt like they cared. It was a very expensive night, but I had to see if I could help my dog. I ended up bringing him to a specialist and we had to put him down but I appreciated the care that VEG at Redmond gave Rece on that horrible night.

This VEG is not good at all. You would think it is but it's not. The people act like they care when…read moreyou come in. We brought our cat in there who had a UTI. They put us in a room and completely forgot us for like 3 hours. Then I came out to check and like 5 of them were just BS'ing all sitting around talking. We just left at that point after no joke 4 hours. THEN they acted liked they cared again begging for us to stay so they could throw a bill at us for waiting 4 hours. One of the biggest waste of time in my life. I wouldn't recommend this VEG location at all. Had high hopes for them but wah wahhhhhhhhhh (sad trumpet sound)

Dr. Ryan Swanson on 07/03 - 07/04/26 for my Frenchie puppy was phenomenal. They treated a severe…read moreear infection that I was not aware of. He went through all my options and recommended all possible treatments. Roux has been thriving ever since. I was bawling because my puppy wasn't walking, eating or drinking... but the pain was deep in the ear canal that Dr. Ryan Swanson made sure he would do everything to keep him comfy and healthy and safe. We didn't lose an eardrum! Also. There was a nurse here named Nicole that night. We stayed for over 7+ hours and she helped ease my anxiety. I am so grateful it was Dr. Swanson and Nicole. This was my first time back here since my other puppy passed away. So they made me feel better about everything and that Roux was going to be ok!

Effective in curing the symptom: 2/5 Customer service: 5/5…read morePrice: I have insurance, so I won't discuss it here. My cat extensively vomited yellow liquid and showed signs of lethargy. My first visit to the vet was quite concerning. My cat hadn't eaten or used the litter box for 12 hours since vomited, so I brought him in. They recommended an anti-nausea shot and IV fluids. When my cat was returned, I noticed blood spots on the technician's nose. He denied my cat bled, but another technician later confirmed he did bleed a little. Why would the first technician lie? Second visit: 12 hours later, I brought my cat back because he wasn't getting any better. It was almost midnight, and they told us we'd have to wait 2 to 4 hours for an X-ray. My cat also got another fluid injection while we waited, plus some sedative for the scan. Hours later, the vet said there was some unidentifiable object in his middle abdomen that wasn't blocking anything, and he had a really low white blood cell count and a fever. It was almost 1 AM, and everyone was exhausted, but the way the vet explained things made me so worried, especially when he brought up pancreatitis. I wish he could've just said it simply so I could understand and not freak out so much. My cat was sent home again, with antibiotics for the fever and another 12 hours of monitoring.. My poor cat was so stressed and scared after his visit, he even hid when we got home and peed himself! I can't imagine what he went through or saw behind those closed doors, it was so unnecessarily stressful for everyone. Thankfully, he used his litter box and ate a little later that night.

I have never experienced such empathetic, expert care at a veterinary clinic. My fluffy heart was…read moreinjured and I was terrified. Pilchuck Vet hospital got us in immediately, and the entire team was peaceful, confident, and genuinely compassionate. They didn't just follow steps -- they were fully present and attentive to everything happening in real time. They sent us home with a clear care plan and medication, and within 24 hours my little Simon is visibly healing. I'm deeply grateful for the team. They cared for both of us.

I came to Pilchuck Veterinary Hospital on Tuesday seeking emergency care for our family dog, as his…read moreprimary vet couldn't accommodate an emergency appointment. Biscuit had ingested a bone and was visibly experiencing distressing symptoms while trying to digest or pass it. The appointment ended with accusations of mistreatment toward our animal, a police report being filed, and Everett Animal Control taking custody of my pet while they investigate the situation. We are no longer able to visit our dog, receive timely updates on his care, or make decisions regarding his care. If he is released, it will be to a kill shelter. We are pursuing all possible legal responses. This is a nightmare that no loving pet parent should ever have to experience. I wish I had read reviews on this clinic and been more selective about where I took our dog for emergency care, but nobody thinks of that during a time of distress. Our visit was grossly mishandled. In my opinion, the clinic failed to properly diagnose our dog and fully explore reasonable medical explanations regarding his condition, and the consequences of that are absolutely unfathomable. Please, please avoid taking your animal here for emergency care.

Dr. McKernan is the best Orthopedic surgeon! She just took care of our Kari girl for the 3rd time…read more We totally love and appreciate her

I have consulted with Dr McKeirnan and send my patients to her for years. I trust her judgement and…read moreskill. The last 3 months I have had her evaluate my puppy ( now 91/2 months old) for a shoulder injury from jumping 3 fences at 5 1/2 months old. She is thorough, informative and always offers options. We did hydrotherapy through AES with excellent results. I would strongly recommend this hospital Dr Diane Mitchell

I took my dog here recently and I just gotta say -- this place is really great. It's an emergency…read moreand specialty vet hospital that's open 24/7, so when my pup suddenly got real sick in the middle of the night, I didn't have to worry about where to go. The staff was super caring and professional. They explained everything clearly, didn't rush me, and really made sure I understood what was going on with my pet. Even when things were stressful, they stayed calm and supportive. Other vets I've been to make you feel like a number, but here they treated us like real people and real patients. The waiting area felt comfortable and they kept me updated while they worked -- that made a big difference when you're anxious about your animal. I appreciated their transparency about costs and the care options too. Overall it felt like a place that truly cares about pets and their owners. Highly recommend Timberline if your pet needs urgent or advanced care. They made a tough situation much easier.

We had a very disappointing experience with the Oncology department at Timberline…read more Our Golden Retriever, Vanille, recently completed radiation therapy for a peripheral nerve sheath tumor and today was scheduled for a follow-up appointment. Although Timberline is more than 30 minutes from our home, we chose to continue her oncology care there because we trusted Dr. Lyons. There are several oncology specialists much closer to us, but we believed the extra drive was worth it for the continuity of care. While we were on our way, the clinic called to let us know that we were already 10 minutes late. I explained that we were only 2-3 minutes away. I also explained that when I scheduled the appointment by phone, I had been told the appointment time was 2:45 PM, which was the time I had planned around. I was then told that because another consultation was scheduled after ours, Vanille could not be seen and we would need to reschedule. After checking my confirmation email later, I noticed it listed the appointment as 2:30 PM. I don't know how that discrepancy occurred, but that was not the appointment time I was given over the phone when I scheduled the visit. What disappointed me most was not the scheduling issue itself--it was the complete lack of flexibility and compassion for a cancer patient. I fully understand that clinics have schedules to maintain and that policies exist for a reason. However, Vanille had only recently completed radiation therapy and was still recovering from a serious hospitalization related to her treatment. Every trip is physically demanding for her. I wasn't asking anyone else's appointment to be delayed or expecting a full consultation if the schedule didn't allow it. Even if it was only possible to spend 10-15 minutes with the doctor, that would have been far more meaningful than simply turning us away after we had driven over 30 minutes and were only a couple of minutes from arriving. Instead, after a brief hold, we were simply told "sorry" and that we would have to reschedule. We were offered an appointment the next day, but that wasn't a practical solution. Rearranging work and making another long round trip with a recovering cancer patient is not something that can easily be done. Medical expertise is obviously important, but compassion, communication, and reasonable flexibility are equally important in specialty oncology. Unfortunately, today's experience significantly changed our confidence in continuing Vanille's care at Timberline, and we have decided to transfer her oncology care elsewhere. I hope this feedback encourages the clinic to consider handling situations like this with more compassion in the future, especially for patients undergoing cancer treatment. I also want to be clear that this review is not a reflection of Dr. Lyons' medical expertise. Our decision was based entirely on how today's situation was handled by the clinic.

ABSOLUTELY INCREDIBLE! unbeknownst to me my pup got into something she shouldn't have and got super…read morelethargic. We brought her here and they worked quick to stabilize her and get her on the way to recovery. I was able to stay by her side the whole time which brought both of us a lot of comfort. They truly understand our pets are our children When my dog was admitted over night they set me up a pull out bed, gave me a phone charger and offered me food and soda. When my pup ended up piddling all over me and the bed. They changed the blankets as many times as we needed, washed my clothes, gave me scrubs to borrow and even bought me socks and shoes from next door so I didnt have wet feet while waiting with my baby. The transparency in pricing is on par aswell. When they diagnosed my girl and came up with a treatment plan I was shown an invoice with a high and low what to expect (there was only a few hundred dollar difference between the high and low) and THEY TOOK THE TIME TO EXPLAIN EVERY SINGLE CHARGE AND WHY THEY WERE DOING IT. Which in my opinion is such a rare thing to find. They accept care credit aswell. Everyone here is very hospitable and when I had any concerns they were quick and attentive. Hopefully I dont have to come back but if my kids ever need an ER visit I know where to take them. THANK YOU SO MUCH FOR TAKING CARE OF MY LUNA YALL ARE THE BEST. MUCH LOVE SPECIAL THANKS TO ASHLEY AND BECKY

I chose this VEG location because I'd previously had an exceptional experience at the Seattle…read morelocation. Based on that experience, I expected the same level of organization, communication, and care. Unfortunately, that wasn't my experience here. I visited twice within the same week with my dog and fully understood that the hospital was treating critical patients during both visits. Emergency hospitals must prioritize life-threatening cases, and I was patient with the wait because I know that's part of emergency medicine. My concerns began after we were seen. Throughout both visits, we interacted with so many different doctors and staff members that it became genuinely disorienting. I couldn't keep track of who was overseeing my dog's care because multiple people came in to ask questions, perform examinations, or discuss next steps. At one point, I was even given two different treatment recommendations by two different doctors during the same visit. As a client in an emergency situation, I shouldn't have to sort through conflicting recommendations. Those conversations should happen within the medical team before they're presented to the pet owner. I was also concerned by the condition of the hospital during our visit. Blood-soaked towels remained on the floor near the entrance for over two hours after a critical patient had been moved elsewhere in the hospital. Overflowing bins of wet, used towels were left against the wall during that same time. Seeing biohazardous materials left in common areas for that length of time raised concerns for me about sanitation and infection control. What stood out most to me was how different this experience felt compared to VEG Seattle. The Seattle location felt organized, well-coordinated, and adequately staffed. Even while treating emergency cases, communication was clear, responsibilities seemed well defined, and the overall experience inspired confidence. Everyone I interacted with was kind and courteous, and I sincerely appreciate the work emergency veterinary professionals do. My concerns are not about individual staff members, they're about the systems in place at this location. I hope leadership will look at what is working so well at the Seattle hospital and consider implementing those same practices here, because the difference in the client experience was significant.