I trust them implicitly! If there's nothing wrong, they'll tell you that. I wouldn't trust another…read moreservice center to do that. They are reasonable , too.

I popped in this service station because my tire pressure light came on and I wanted to be sure I…read moredidn't have a slow leak. One of the mechanics came out to greet me and when I told him my problem, he checked all my tires for nails, filled them, checked the hood, the lights, made sure the tire light went off and said I was good to go! "How much do I owe you?" I asked. "My pleasure, no charge," he responded. I was like Whoa! Thanks! That's so nice! He goes, "We just want you to be safe out there! And if you need anything else serviced, keep us in mind." "I will!" Then I felt kind of guilty so I filled up my tank there! It was a few cents higher than most places, but you can't beat the service! In my estimation BP stands for Best People!

If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

Every single time I call them they say they can't do what I need done....no matter what it is! My…read morestep father (RIP) took his vehicles to Jeter(sp?) since he opened the place and he would always help him. And me when I grew up. He was just a nice guy that wanted to help. I have not been able to get anything done to my last 3 vehicles and it started as soon as the poor guy was in the hospital fighting for his life. Just not nice people or a good place anymore. They turn down work and you can call & say 2 words and they say "We don't do that here" SMH‍

always go here for any car repair AND they do state inspections too! total convenience and great…read morework

My name is Terry Thomas. I am formally from the west end of Henrico, now living in chesterfield…read more Absolutely worth the drive for excellent car service! My family has relied on this shop for all family car care for over a decade. These folks have integrity, skill and feel like family. Heartfelt thanks to Jonathan, Sunshine and the always polite and knowledgeable ladies of Complete Automotive. Kindest regards, Terry

If this is the same Complete Auto on Patterson, you offer great service, transparent and honest,…read moreand a fair price. If it's not you someone just got a 5 star review for your great effort.

They came highly recommended so I gave them a try. This was a couple years ago. All my cars are…read moregoing to Preston's now. If you are looking for good, honest mechanics, look no further! I thought my last two visits would result in large repair costs but they choose not to take advantage of me and I was out the door with minimal expense. Their regular maintenance prices are outstanding too! I could not be happier with them!

You auto come here!! These mechanics know their cars! I love that they have self AND full service…read moregas too!! The prices are comparable to other service shops, but their customer service is what drives my family here! Many members of our family and friends come here and word of mouth is spreading! We've had several vehicles serviced here and they always do a good job! Whether getting a state inspection or something more intricate, we prefer Preston's! If something ain't right, they make it right!! I wouldn't steer you wrong!

Very professional ...like the shop! Jamie did a great job informing me on the problem at hand.read more

My previous review of this butcher of Midlothian mechanics was out and out fact. His business…read moreliterally created my 1966 Corvair to catch fire after leaving his business after only traveling less than 3 miles. My car spent weeks under his terrible care before calling me to say it was ready for pickup. If I didn't have fire extinguishers with me the car would have been a complete loss. I never even got an apology from this ass hole. He should close this crap hole of a repair shop before someone is killed for his incapable workmanship.

Left my car there for a state inspection. Picked it up damaged. The company would not take…read moreresponsibility or give me their liability insurance information. I wanted to go through the proper channels and allow them to handle this privately, but was denied that opportunity. Avoid at all costs.

I I have been a loyal customer of Loretta Seredni for 42 years. Under her leadership, I received…read moreexcellent service - both mechanical and customer. Loretta has retired, and things are not the same. In January 2024, this business replaced my catalytic converter.During the process, I was spoken to rudely. I did not feel as though my business was appreciated. When I reported that my check engine light was still on, I was told that I needed to "drive it off." I know nothing about cars. I have always relied on Loretta's expertise. So, I extend this trust to the new management. In June, about 375 miles later, the check engine light is still on. Take the car back to Seredni on Ironbridge Road. Now they tell me that the check engine light is on because I need a new 02 sensor. I think the 02 sensor was needed in January. I have no idea how much damage that flawed diagnosis has done to my car. But I am now also having electrical problems. They charged me to tell me that if there is a problem with the electrical system, it is intermittent and can't be diagnosed. I drive through a car wash and immediately see the problem I initially reported. There is no light behind my speedometer. I am told that there is a hidden switch somewhere in my car, and if I bring it back, they will find it and get the light to come on. The location is so secret that it took me two minutes to find it on the web. I am not going back. I am looking for a new mechanic who wants mybusinesss. I really miss Loretta.

Heard good things about Dykes tires. They recently merged with Tire Discounters. Not sure that's a…read moregood thing or not... time will tell. I went in on a Friday to change 4 tires around 2:45pm hoping they could squeeze me in before close. No dice, Went back nearly a week later on a Thursday around 2pm and they said they could get it done by the next day. They got it done just in time for closing on Friday. Guess they're really busy in the summer. Felt a little pressure in an unnecessary upsell but that's prolly because two companies merged. Would be five stars if turnaround were a little faster and no upsells. our experience was 3 stars but we're giving the benefit of the doubt and going with 4.

Scheduled an appointment the day before to get an alignment, but they told me I'd have to leave it…read morefor the day when I got there. Called Vondelehr and they got it done in 30 minutes for $20 less.