i wish I would have read the reviews BEFORE purchasing my system !!!! I bought mines because the ring camera kept missing action around my backyard pool. instead of missing action the Vivint camera goes off every few minutes saying someone is in the backyard. yup it's AIR !!!! it's super annoying when you are trying to work and it's steady alerting you!!! customer service was NO HELP and basically wasted 35 minutes of my life for NOTHING !!! Don't waste your money on this system !!!!!! JUST DONT !!!!!!!!! read more

If asked to do it again, Vivint would not be an option. Vivint preys on those who are live in fully populated areas where crime may be an issue, but not, Vivint preys on the fear others, which result in a contract and 2 other bills. I wish them away. read more

horrible company. they call multiple times a day, multiple times a week. i have asked to be taken off their "call list". they call my elderly mother over and over and over again. for months. she has never used their services, doesn't want their services and they won't stop calling. i have asked 3 times to be taken off the list. they won't stop calling even though my mom is on the "do not call" registry. egregious!!!!!!!!!!!!!!! read more

I have two accounts with Vivint one is 3 years old - the nstructions for triggered alarms sould have been the same for both accounts, that is what "sales" agreed to. Recently a situation arouse that let me know the instructions were missing on one account that resulted in police being dispached (false alarm). It took three attempts over three seperate days at one hour each attempt to confirm that Vivint failed ot carry over the instructions from one account to the other (older account to new account). Vivint refuses to to make good on thier error, but pass the expense on to me. My problem with this is less about the fine it has more to do with the attitude and frankly compentcy of Vivint's Customer Support.The fact is that we hire alarm companies to "help protect or stuff", however my experince with their Customer Support, after the point of sale, is they protect/honor themself first and then they think about the customer. Hey Vivint, FYI I dont think this is not how Amazon got to be the behemoth it is, I beleive their business structure by defult is the customer is alwasy right - just saying! read more

We bought the Solar from Vivint. Once I write the contract they sold it to Freedom Forever. FF did horrible job installing and I am waiting since Feb'23 (last 6 months) for the installation to finish. They installed the wrong panels and from there its a downhill battle. I tried contacting Vivint agent who I was working with (Not naming here). I have emailed and called numerous time to Vivint and every time I get response the person is busy and I will receive a call back. This is so sham. Be aware of Vivint, I am so disappointed. read more

Vivint - Security Systems Near Me

If you don't want to commit the same mistake like we did? STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! I would stay away from this home security system. When this salesman (DAVID) knocked on our door and said he is from vivint security system i looked it up online and saw 1 star rating on YELP, but still my wife and i let him come in and discussed about the company and the system. Fast forward we bought the system because of David's assurance that if we don't like the service we can cancel the subscription anytime there is no obligation or anything. Now here is where the problem comes in, after i guess two three weeks all three cameras stopped working i can't play the live video when i open the APP from my phone and almost everyday keeps saying system rebooting. So my wife sent a message to our salesman (David) and there was no reply, we did not call the customer service yet we wanted to reach out to him first and ask him if this is normal but i guess that's the practice of the company after they sold you the equipment you are on your own. Today I finally called the customer service and heard the bad news, i cannot CANCEL!!! my subscription until i paid off the equipment for $3,549.00 i asked the customer service if there is another option? he said NO!!! DONT IGNORE BAD REVIEWS!!! But what really struck us was the feeling of being deceived by the company. They seemed more interested in making a sale rather than providing a quality product and service. Overall, Vivint's unfair and deceptive business practices left us feeling trapped with a subpar security system that made us regret ever choosing them in the first place. It's truly disappointing to see a company prioritize profit over customer satisfaction. In conclusion, I strongly advise everyone to heed our warning and stay away from Vivint security system. Don't let a smooth-talking salesman entice you into making the same mistake we did. Save yourself the headache, frustration, and potential risks by exploring more reputable and trustworthy security system options Please avoid this company if not for yourself do it for your family. If this review doesn't discouraged you, maybe the 1 star rating with hundreds and hundreds of reviews on here might. read more

Vivint is absolutely the worst alarm system company ever with unfair and deceptive business practices. The salesman promised free equipment and free installation. I later found out that their deceptive business practices opened a line of credit in my name with Citizens Bank without his consent. I was told the equipment was free. The cameras always are falling offline and I have reliable Fiber internet. The sensors also often are problematic and have to be bypassed. All the equipment that was promised was not installed. Vivint customer service hotlines are also riddled with problems. It's either long waits or dropped phone calls. The system can only be heard at the keypad. Therefore, the doorbell is no longer heard upstairs in my home nor is it heard beyond the Vivint keypad. Vivint does not even offer an extender for their doorbell. Therefore, if you are upstairs you don't hear your door bell or know that you have visitors. When the power goes out, so does this alarm system. There is no backup coverage. The system is over priced for what you receive. Save your time and money. read more

Originally started with solar panels 10 years ago in addition to home security. They signed us up for a PPA at 19 cents per kwh, almost a 1/3 of what Edison rates are. Was promised multiple times I would not get an Edison bill. Ended up paying 200-400/month for the PPA and got an Edison bill on top of all that. Total is now around 4-5k/year with both bills combined. A rep would come by every few months and would say they can add more panels, however Vivint ended up selling their solar division to SunRun who said neither panels nor batteries could be added to the system. Conveniently, a vivint rep came back stating they now install solar through "Vivint Energy" and can install a second system with battery. After a site survey, they said there was no room for panels and a battery could note be added due to some "California state law." Yet again, another rep came stating they now work with a new partner who can install panels and a battery. The person who came for the site survey said more panels couldn't be added. Did not hear anything for months and assumed it was not going to happen. Then randomly get a call saying we need to install or pay a cancellation fee. So now somehow there's room for more panels and it's possible to install a battery since they're selling another product. The home security system doesn't work either, they will tell you to call customer support whenever there's an issue. The problem is, there's an issue almost every other day and every issue requires a tech to come out. With every issue, they also promise a fix if you buy their newest camera/panel/sensor/etc. They'll state the older equipment just doesn't work as well so it's not really broken but rather "it's just outdated." BTW, a PPA puts a lien on your house. If you sell, the new owner has to continue it to term or you have to pay it off for them. read more

Just real swindlers They want a deposit to secure an appointment to try and make sell you read more

Vivint. Yuk. I paid big bucks for the equipment. Now I need help. They won't return. Don't go with Vivint. . Hire anyone else. Anyone else. Not Vivint. read more

I am a 10 year existing customer. I have an urgent equipment issue at my home and was told a technician cannot come to my home for 2 months. If I was a new customer they would be here tomorrow to lock me into new service but us long time customers are expendable. Vivint sucks!! Don't do it!! read more

If you want your home to be protected and have peace of mind, I would stay away from this home security system. It has been such a nightmare working with them, and to even deactivate their system has been too much. The alarm system is crazy and it constantly kept alarming when we would open windows or garage doors when the system wasn't even activated. The one good thing about the system is its ear piercing soul crushing alarm, but unfortunately for us it would alarm when we get home from work or if we wanted to open the window for some fresh air. It's like we bought this system to make our lives miserable and not want to be in the house. We called customer service multiple times, and they keep referring us to their website. "Oh, the website has all the answers." You will find nothing on their website. Don't even bother. Every time you call, they just read off of a script, and it doesn't even make sense with the answers that they are telling you. Ironically, even though the alarm goes off, no dispatch was ever sent, or we never received a call regarding a potential break-in. We canceled our membership and just decided to destroy the machine and throw it away. Please avoid this company if not your yourself for your family and your ears. If this review doesn't dissuade you, maybe the 1 star rating with over 200 reviews might. read more

RUN AWAY! DO NOT BUY A VIVINT SYSTEM. We were promised the same as ADT. WRONG! Two months after purchasing the Vivint system we still can't control our garage or outdoor lights. We were lied to by the salesman. The home office told us that there is no way to get out of the vivint contract even though the lies from the salesman. Please do not buy a Vivint system. Vivint is the worst. A negative star review is more accurate. read more

I have been dealing with this BS company for about four years now. Customer Service is No Help at all! When I call regarding their BS equipment and the multiple malfunctions that is displays daily, they can never answer questions! It's funny, they want you to recommend someone, I will not recommend anybody! Vivint is TRASH and their customer service is a LANDFILL and a comedy show on the phone! I'll be getting rid of Vivint very soon and saying Good Riddance Vivint and Hello RING..... Deuces BS Vivint! read more

Vivint - I can only imagine, this has to be what Vivint's Customer Service looks like while answering my calls. - Security Systems Near Me

Absolutely the worst experience I have ever had with any company. They only care about getting your money from you, you call to get assistance and will be on the phone for over 3 hours with no resolution other than we will send a technician out and charge you a fee to send them out. Call to cancel ooofff that's another 2 hours out of your day as all they transfer you to multiple people and try to upsell you on anything and everything possible. Think you have you account cancelled after talking to a supervisor only to come to find you are still being charged 2 months later. Lucky for you they love to keep you on the phone and you get to speak to everyone and their dog over and over to be told you never cancelled your account. Yeah don't get it stay far away you are better off getting your system from Costco and setting it up yourself! At least when you cancel it you know it will be cancelled will never ever refer anyone I know to Vivint. read more

I simply do not understand the level of vitriol here. The products are top notch in terms of quality and this is not a difficult system to configure or understand. Our installation went quite smoothly, the tech was friendly and efficient, and the cords are well hidden. The detailed reporting logs and the high quality video feeds give me and my wife relative peace of mind when we're away from the house. I will say the default alarm settings for our outside cameras and motion detectors were a little trigger happy at first but we were able to quickly go into the system and re-define parameters for what triggers an "event". The only negatives I have thus far: -Too much upselling. It's okay to tell me what equipment and features are available. But when I say "no thanks", that's your queue to stop. -Customer service reps are a mixed bag. So far I've had two technical issues with my panel. The first was resolved in ~5 mins and the tech was very knowledgeable. The second took closer to 1 hour for a less complex issue and it was obvious the tech was confused and didn't have great knowledge of the systems. I ended up rebooting the system on my own and it was solved. Note to self....system reboots will often solve most panel problems. read more

I had a technician Sean Hayes come out to install the system and he did not trouble shoot anything the door lock doesn't work the garage door opener doesn't work he seemed pressed to leave to go spend Christmas with his mom granted that's nice and all but not when you leave a disabled veterans home worse than before you came!!! I called him he stated he didn't know how to fix the garage door opener and the door lock code is not working so now I'm stuck with out being able to get in my home the way need my access to be not just for me but for my elderly parents. He now doesn't return my calls and supposedly he was going to come back, he bragged about how he was 6500 dollars away from 6 figures this month if you get this tech dean hayes GOOD LUCK request another ozone since he's more concerned about his money than his customer satisfaction!!!! read more

Absolute trash. Made appt 1. No show, no call. Guy said he "must not have pushed the schedule button". We schedule appt 2. No show, no call. We call. They say no one is coming but that they are not sure why. That's about the most incompetent thing I've heard this month (I hear a lot of incompetent things). I imagine if we had had the system installed and there was an emergency, we would call and ask why we were being murdered and the guy would say he forgot to hit the "respond" button. read more

Worst company ever! Stay Away! I needed to return window sensors that would not fit in the windows. It took 1.5 months of dealing with them to get a return label issued and emailed to me. I sent the sensors back, and they received them via FedEx, and signed for them. So I wait. No refund. I called/Chat and they need to reverse the invoice on their side before they can issue a refund. Seriously? So now I have to wait another week to see if I get it. Also, all they do when there is a problem, and I have had them with cameras, sensors, and the control panel is to send a technician out (at my expense). But their main focus is to upsell me on additional items without resolving my issues. Lots of other companies out there to choose from. I wish I had chosen another one. read more

I currently have the Vivint home security system in my home. I thought that they were efficient and fair. Unfortunately, they are using misleading tactics to get you to buy more equipment . They make you believe that you will get a discount or a free upgrade when, in reality, none of that is true. Dishonest marketing is how I would describe their business. Stay clear away from this company. read more

Update: Vivint why does it take 3-5 Business days to reactivate service after it has been interrupted!? Why is it that your employees are completely oblivious in regards to your products? Why is it common for your employees, to hang up on your customers because they refuse to allow customers speaking to management? Why are your employees spreading so much misinformation to customers? Why doesn't Vivint have more payment options for their customers when the billing office is closed!? Why does Vivint not give a damn about the level of customer service being provided to customers!? This company has awesome products but the customer service is absolutely deplorable. Im convinced Vivint is all about the money and will tell you the sweetest lie just to make a sale. These reviews aren't lying! Omg Run Away, Run Away, Run Away! I have had Vivint for nearly 2 years and the customer service with staff is the absolute worst that i have ever experienced in my life! They are so rude and superfluous. It has been a complete nightmare since the day i ordered the equipment. I was charged over $900 for my equipment over the phone and was told not to pay a cent more because i paid upfront for everything. However all that changed when the tech tried to charge me again! My credit was ran 2 separate times without my approval & when the technician showed up he attempted to charge me another $900 all over again. I was then told i was placed on a line of credit despite paying over $900 for my system. The technician also showed up and didnt have all the equipment that i ordered. When calling in to customer service to address the problem i was given the complete run around so many times by multiple employees. I also never received a bill or notice which i have been asking for, for months! The manager Marcello just told me that customers enrolled in auto pay don't ever receive billing notices! What the actual fuck!? How the hell are your customers supposed to know what you're charging them!? Ive had employees make up excuses of why they wont transfer me to a manager and simply hang up on me! The quality of the products are great but the level of customer service is the worst I've ever experienced in my life! My system was also disconnected despite funds being in my account and paying over $265 for a bill and then another $65. I am told that it takes 3-5 business days to reconnect my system! It took you a matter of seconds to take my money but 5 business days to activate a system that you turned off that ive been paying for!? Vivint fix your customer service! All these reviews aren't lying! Company would be stellar but the customer service will ruin your entire day read more

This company made me so sad...break in at 3am in the morning, and the outsourcing people at Vivint is asking "oh, does there seem to be a break in? can you hold? put on hold for over an hour. should I call police? should I go see the break in? seriously? Then, ask for video and they say, after an hour, that they have no way to see the video nor is there a place to log in. Then, the 2nd time, a break in, one of the men breaking in, without a mask, reaches up to move the camera, Call and put on hold again. Sorry, Then see them taking things to their truck. Still on hold. Employees that installed were great, but the outsourcing of emergency and ongoing break ins don't work...need I say more? - 3 stars at least read more

I had Vivint install a full alarm with over 30 sensors in my 5,500 sq. ft home. The alarm sensors started beeping in the middle of the night. I have had their techs come out 5 times, and still no resolution. They have horrible customer service. After 4 months of this nightmare, I finally requested for a refund since they can't fulfill the service and they declined and want me to pay for 3 years in advance of the contract in order to get out. This is the worst experience I have ever had. I had other alarms companies like ADT at my previous homes and never had this type of experience. Do not hire this company. They operate an unethical business and will not refund you or help you. As you can see from all these reviews I'm not the only unsatisfied customer. read more

Excellent service and excellent installation! Easy to use, even use on/off ftom cell phones! Camera on front door let's us know who's at the front door & if packages are delivered! Our installer, Mike Sautter did an excellent job at installation & explaining how to operate the the equipment! Will highly recommend Vivint Security! read more

I hate Vivint. Unfortunately, I still have less than one year left on my contract. Initially, I signed up with Vivint because the sales agent informed us that the moving process (installment & uninstall) is completely free. Then we moved a few years later and what do Y'know....... The moving process was $150 for uninstall (from the old house) and $150 for install (at the new house). Smfh. A couple of years after that (9/28/2024), we moved again and it's been a tornado of headaches just to schedule the uninstall and install. It took one whole month just to schedule a tech to come out to install AFTER we ended up uninstalling all of our cameras from the old house. But when the tech came out for the install, he informed us that the wrong ticket was submitted and since the install will take more than 2 hours he couldn't proceed with the install. Smfh! We still don't have the cameras up and we're still waiting for our "appointment". read more

Everything needs improvement! Too many issues with equipment not working properly constantly having to reset cameras , main panel and door locks! and not being able to view cameras when you need to due to camera connection to the wifi. read more

The absolute worst costumer service. This business feels like a miner making machine rather then a service provider. I have been on the phone for an hour trying to terminate service, because we're moving, and they're telling me I owe them additional hundreds, not for the equipment but for additional service charges. Avoid this company if you can. The installation was AWFUL as well. The only upside is their monitors are changeable to other services, you just need to change the panel. AVOID this company if you can read more

Vivint - Security Systems Near Me

I do not recommend Vivint to anyone. We requested that our equipment be moved from Covina, Ca to Mt Baldy, Ca. Vivint assured me that they could move my equipment and set up service at the new address, they charged me over $200.00 for the move. Fast forward, the technician shows up months later (following the wildfires and storms), only to tell me that Vivint could not service my new address because there was no cell service. The technician told me to call Vivint customer service and tell them that my address could not be serviced and that His report would be uploaded into the system. I called Vivint, spent over 2 hours on the phone, escalated the issue to a manager, was told don't worry we see the technicians report and will be cancelling your service and forgiving your loan. A month later I receive an email letting advising me that the cancellation was not processed. This is the worst experience with a vendor that I have had in my 60 years on this earth. I will be filing a lawsuit and attempting to form a class action against Vivint. read more

If they show up at your door, slam the door, run, escape do whatever you can to get them to go away. Sales reps are untruthful and completely dishonest. Don't do it. read more

A long term ATT Digital Life customer, I was at a loss with their announcement that they were leaving the home security environement and had established a special relationship with another home monitoring company as a replacement. Unfortuately I could not find one positive endorsement for that company, so started researching my options. Brandon at Vivint was the first to reach out. Vivent came out on top of the top 3. Brandon did an outstanding job of explaining the professional installation and other benefits important to me. Also I was very pleased with Vivnt's professional installation. There is no contract term unless you finance the hardware and then only until it is paid off. The hardware is a little pricey but top of the line specially designed for Vivint. read more

installer chopped pieces off of my door - installer drilled a hole in the middle of my wall with a cord coming out of hole running down the middle of my wall - installer took almost 12 hours to incorrectly install 2 door cameras and 2 door locks - installer took my customer survey and signed off as me - in less than 30 days - a tech has had to come out to fix equipment FOUR TIMES and i am still getting these type of images (see pics) with my video playback - cameras go offline multiple times DAILY - sometimes the cameras dont catch all images for instance, 2 people walked out the door same time camera only catches 1 person but then all of sudden u see those same 2 people walking on walkway - if the cameras are not accurate - not functioning AT ALL TIMES - the cameras are COMPLETELY USELESS! read more

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This company needs a new business model because their customer service is TERRIBLE! I have had their home security for over 10 years. The sales and installation went fine and they were professional. However, every time that I have encountered an issue, whether it's one of the sensors failing or the panel has error messages, I cannot speak to their customer service representative without losing my temper. First, I can't seem to understand their representatives. The representatives have limited English skills, which is fine. However, they stick to their scripts and do not actually listen to what you have to say. I have instructed them on several occasions to just stop reading their script and just listen to me. It is so frustrating when they use canned responses to your statements and questions, and it's completely out of context. It does not make me "feel safe" when I am telling you there is an issue and it cannot be resolved. Next, they try to sell you an "upgrade" when you report issues with your current equipment. No, Vivint, I will not buy or pay more for additional equipment to replace the current equipment that is not working! Please do better training of your employees and create a better business model to retain your customers. read more

I am a Facilities Manager for a Global Company and had seen this company on "Undercover Boss". We were not happy with our current alarm company in some of our warehouses so I thought I would give Vivint a try.. Worst decision ever. They have terrible customer service. They could never get the billing correct. The people who called about any signal could not even speak properly enough to pronounce our company name or even pronounce "burglary". You definately get what you pay for in this instance. read more

Zero stars! Horrible customer service! The staff never follows privacy protocols! I don't know why they have you create a verbal password if anyone who calls in can access your information! You're better off with Wyze cameras or ring! DO NOT CONTRACT THIS COMPANY! read more

They don't care about their customers. The sale representative told us there was no contract with them just for us to find out we singed a 5 years contract without even knowing, we were told we were singing for the equipment. read more

such a disappointment! I haven't had a motion sensor for weeks now and every time I call they ask me to replace a battery. I've done that 3 times now and still nothing. At what point will vivint actually accept that they have screwed up and will come and fix their problem? I cannot believe that vivint would put my family's welfare at risk!! read more

Vivint - Security Systems Near Me

If I could give VIVINT zero stars, I would, and I would add a "sucks ass" button to the criteria list. So, I just got the system five months ago. No complaints, until I tried to use my thermostat. I had purchased the Vivint thermostat, but the original repairmen screwed up putting it in, so they put my original one back on the same day. No problem, until the cold set in and I needed my heater to work. No dice. I called Vivint to get this handled. The repairman they sent today couldn't make heads or tails of the wiring the original installer did. I contacted customer service by chat, and the rep basically told me that I would have to purchase a thermostat from them to get this fixed. WHAAT??? I let them know I will be calling an HVAC person to fix my thermostat wiring, and Vivint will be receiving a bill. This is one or two problems I have had with Vivint. The other problem with these losers is that they have given me the runaround on a $1,000 gift card they promised. It is to pay off my previous alarm company contract (AMP Smart--don't deal with them, either. They suck equally.) After my matter got escalated to some resolution team over a span of FOUR MONTHS, Vivint promised to cut me a check for the amount. On the literal same day, I received a UPS letter with a B of A gift card. I tried to activate it so that I could use it to pay the old company, then to inform Vivint that the check would not be necessary. However, when I tried to activate it, it would not work. I contacted Vivint to let them know of this, and i have not heard anything. We will see if the check comes in the mail and if it actually is real. I am done with Vivint's b*llsh*t. I have already put in a complaint with CFPB (consumer financial protection bureau) regarding the promised card. I will at least update the report on that site if they make good on the 1K card. The thermostat is a whole new matter . DO NOT USE VIVINT. Their customer service STINKS because their higher-ups are so high up, the little guy does not matter to them. They are now owned by a conglomerate, from what I understand. The original owner sold this turkey of a company a couple of years ago. I have consulted a class action law firm about all of this. read more

I have had my system for awhile now. With no issues. If one of my cameras stops working and I can't solve the issue, guess what? A service technician comes out for free to help out and replace the camera if needed. I read some of these bad reviews and I don't understand where people are getting lost. Are they incompetent? I have no idea. Remember, your products have a lifetime warranty. USE THAT TO YOUR ADVANTAGE! You also have a live chat option within the app. USE THAT INSTEAD OF CALLING IN! It could be 1am and I can live chat with someone for solutions. I have never ran into road blocks like the many 1 star reviewers have mentioned. Some people say to me "you don't have any issues because you're an employee" and I say, seriously? Did you really just play that card? I am using the same product. The same app. And I have to call into the same customer care line. It's not like the system treats me better because I work for them we all have the same panels. We all have the same cameras. So if you're system is not working as it should, then use that lifetime warranty and replace that equipment until Vivint gives up and just pulls the system for it being a non serviceable account. read more

My experience with this company has been a complete nightmare. Set appointments and then don't show up. Due to my experience I would not recommend this company to my friends. read more

I almost feel bad leaving a review since everyone has already beat them up so badly but... they're overpriced, super rude stalkers. I've gotten so so So many calls from them in the past few days. Each one says they'll take me off the list but it never happens. I've blocked so many numbers but they just keep calling from new ones. read more