If I could give more than 5 stars, I totally would! On my commute home one day from work, my car seemed as if were going to stall out and die from the stop-and-go. It had been experiencing some major issues with shifting, so I decided to take it to a shop to get it looked at. I read all of the great reviews on Yelp about this place, so I decided to call them up and let them know that I was on my way to drop off my car. I told the guy that I was stuck in traffic but that I'd try to get there before they close at 5pm. The guy told me that he would wait for me. I thanked him and told him that it was very much appreciated. When I finally arrived at the shop about 10 minutes after 5, he asked if I had a ride home. I told him yes, and that they were on their way. He said that he would wait with me until I was picked up. I again thanked him and told him it was very much appreciated. The next morning, he called to tell me that there were no codes found when they ran the diagnostics. He said that the car is still really new and that he didn't think the transmission could be going out (I had a 2010 Ford Escape with about 54k miles on it). He said that he would continue investigating and let me know if he found out anything else. A few hours later, he called back and said that he found a few TSB's (Technical Service Bulletins) regarding issues with the 2010 Ford Escape automatic transmissions. He told me that unfortunately, I'd have to take it to the dealership to get the transmission program (software) reprogrammed. I knew exactly what he was talking about since I had been doing some online research of my own that day. One issue with the car was that it would actually not spit out any diagnostic codes, even when there was an actual problem (oh joy). There was also a TSB on the transmission, describing the same specific problems that I had been experiencing. I picked up the car a bit later that day. I was told that there would be no charge. I was absolutely amazed! Again, I thanked him and told him that I'd write the shop a kick-ass review :) Never in my life would I expect to experience this high level of service from an auto shop. If I ever have any other car issues in the future, I'm for sure coming back here. (Oh, and I traded in the Ford Escape for a GMC Terrain...no more Ford's for this girl lol. The dealership actually told me that they were aware of the transmission problem but that Ford had not yet issued a recall.) read more

My mom introduced me to Vo when I got my first car and my family has been coming here for over 24 years. He can do everything and his prices are the best in town. I highly recommend Vo for all of your car repairs. I'm so sad that he will be retiring soon. I wish him the best and hope the new owner will be as trustworthy as Vo. read more

My mom's rental car had a jarring noise after hitting a speed bump, we determined that the aluminum housing around the muffler had been knocked loose. I yelped nearest mechanic that was open and went to Vo's. He did not hesitate to help us jacked the car up on the lift and tighten the nuts around the housing. He was kind enough to do it for free even though he had to move some cars in his shop around to accommodate us! If I ever need an honest mechanic in San Jose, I would go here. read more

I did not have any work done by Vo but I did bring in a vehicle i wanted to buy for an inspection. When i got there Vo was dealing with some customers that seemed to be extremely happy with the service they received. Vo also seemed like a very nice man just from watching with customers for 5 minutes. Vo proceeds to check out the car, and even leaves his shop to test drive it with us. He drive it around for about 7 minutes and tells us everything that is good and bad. He even gave us a ballpark on how much the repairs would cost at a typical shop. (he knew we were not having it repaired there.) He also told us what fair market value of the car was. ALL FOR FREE! Very friendly Excellent service. Good man. read more

I have been taking my truck to Vo's Auto for about 10 years now and he has never let me down! Quick, efficient, trustworthy and inexpensive! read more

Never felt so comfortable bringing my vehicle to a mechanic. Vo is honest & trustworthy. His prices are very reasonable. Call other mechanics & service departments for estimates & you will see what I'm talking about. I will be bringing my other vehicle, which is only been to the dealers for service, to Vo from now on. Give him a chance & you will probably feel the same way. read more

Best experience ever with an auto-mechanic!!! This place was honest, affordable, and fast!! If I could give them 10 stars, I would! I had an issue that the dealership quoted me up to $1,000 and over a week to fix. These guys not only came to my location to help me get my car started so I could drive it to their shop, but they replaced my starter in under 90 minutes. They even went so far as to replace my break light as an added bonus. Great service, great people, great price, great shop! read more

We use Vo Auto for all of our patrol cars. The guys at the shop are very kind and professional. Because we use our cars for all of our patrols and events we run into some "interesting" situations. The gentlemen at the shop have been able to fix everything from patching the tires to replacing the window motor. We highly recommend this shop to all of our clients and even take our personal cars here. read more

My car was undriveable due to a bad repair job at a different auto shop. My car had to be towed, and Vo Auto took my car in on a Saturday without any advance notice. They diagnosed the problem and fixed it at considerably less cost than they initially quoted me. They even showed me the underside of the car while it was up on the rack. They fix d my car right, and the cost was more than reasonable. Very happy to find an honest auto shop. read more

I needed a mechanic to examine a used car I was interested in purchasing. Seeing good reviews about VO, I called ahead and they explained that they could do it - a visual check and road test in about 75 minutes. They did a complete check and provided good insights regarding things that should be addressed with the car. I appreciated their overall candor and clarity that they would not be liable if there were issues with the car. We decided to purchase the car after the seller decided to reduce the price and take care most of the things identified in VO's examination. Thanks VO! read more

So I went to this shop today cause my radiator cracked.I don't know much about cars and I need advice. For radiator plus labor the guy charged me for total $400 dollars!! Seems to me is too much but again I don't know much bout cars. Please guys help... read more

I operate a small company with a small fleet of cars. I have always taken my cars to Vo to complete a variety of repairs. The owner, Hai, always keeps me informed of what I need done and the costs associated. He is very honest, shows me the parts, and tries to work within my budget. There are many repair shops to choose from. If you are in the area, give him an opportunity to look at your car and diagnose the problem and costs to repair. read more

Great store! I had my car fixed yesterday. The owner didn't even charge me for that because it was just a minor mistake although they spent time on diagnosing the problem. read more

My entire family are longtime customers of Vo's and continue to have all of our cars serviced and repaired with the new owner. He has continued the high quality and honesty we had always known. I highly recommend this auto repair establishment! read more

Recently moved to San Jose. I am very glad to have found Vo Auto Service. I took my car for a manufacturer recommended regular check up/service and met Hai. He explained every thing that needed to be checked as per the regular maintenance call for the model. And, listed out everything very clearly before hand. Quotation was very reasonable and he did all work within the said price. Also, advised me of the items that I need to be aware of for the near future maintenance of the car. Vo Auto Service is as best as it can get in service, price, honesty and most of all courteous and friendly! I found my auto service for all my car service and repair. I highly recommend Vo Auto Service and wish them the very best! read more

I have known Vo a long time, and is a honest and truthful mechanic, and stands behind his work to the very detail, he has been my go to mechanic for over 20 years, and is still their, he must be doing something right, he has since retired and has Hai is running the shop, I feel Hai will treat you in the the same way, or Vo would not have chosen him. Trust and Honesty is what made Vo suceed. Ralph Epperson, San Jose read more

Took mine and my husbands car here today 1 hour before closing for oil changes and they gladly did the job. The work was great and they even did a tire rotation (my car really needed it) and put air on all tires on my husbands car. They were very friendly and did such a great job on our cars. All this was done at such a great price! Other places I called around were super high and I am so glad I found this shop! For sure going to go back for all our other car needs :) read more

Most honest auto guy I have ever been too. Worked on my car for half a day. Issue was one that could only be handled by the dealer because of special tools. Would have been more expensive for Vo's to buy tools and repair. Did not charge me anything. Not even a mark up on parts he purchased. Straight shooter. read more

Very kind, honest and trustworthy place to leave your car. Hai cares for all the little details and importance's when leaving your car to be repaired. Also great sense of humor and always willing to help or refer you to other places that can help. I never met an auto service repair place that has gone all the way out of their way to help you so much! I'm willing to drive the 30 minutes always to get my car repaired or diagnosed here! Best experiences. read more

I have done business with Vo for many years .He is one of the more honest mechanic I know . If he gives you his word you can count on it . I have visited him with small problem and as much as he has time he takes care of it right away . Sometimes at no cost because he is good to his repeat customers. I have compared prices and his if not better is certainly comparable . But you cant put a price on good customer service. Also he really does have a great personality!! Rick read more

This review is long over due. I've had my vehicles serviced at Vo's for 20 + years and have never had an issue with this cordial and humble owner. His integrity, work ethic, and auto skills are to be admired. I appreciate his honesty, and the numerous 'no charge/ no fee" mechanical adjustments and transportation he has provided to me throughout the years. Vo aims to please. I highly recommend him for your auto repairs. You won't be disappointed with his service. read more

I took my car here for the radiator problem. The mechanic and customer service here are honest and clear. They gave me a very reasonable price after inspection. I also got my car back in a timely matter. A+++ for customer service and good work on my car. I trust these people 100% and would definitely recommend my family and friends read more

Been taking my Lexus to the previous owner Vo for years. Hai took over and thought would give it a try. He is much more expensive than Vo, but I didn't want to go through finding another mechanic, and Vo was awesome, so decided to try him out. My Lexus was shaking in the front when I braked, so I took it in and was told the front brakes needed changing. I took it back a few weeks later to get work done. After service, I leave his place and guess what..... Car still shaking!!! I look at the paperwork and he had changed the rear brakes and rotors! I took the car back and he says that the rear brakes and rotors needed to be changed and the front brakes looked ok - so he changed the rear. Upon asking why he didn't check the front rotors after seeing the front brakes are ok- to see why the front was shaking-he said they don't do that- even though the chief complaint was shaking during braking in the front, seems like someone dropped the ball! So now he says I need the front rotors changed, and the brakes- even though they are fine. When I ask him for a discount due to the circumstances- he says they work on very small margins and he cannot offer. He was about $100 more expensive than a few other places I called. Maybe I just got unlucky with him- but he would rather lose a longtime customer than to work with me in the price. read more

I don't know why people give this shop any credit when it doesn't deserve it. The owner charged estimate fee. The shop kept my car for 6 days diagnosis, yet they gave wrong symptom and he only spend 3 hours on my car for $165. When I called he didn't find the problem for six days.To make the matter worse, he gave u his guessed symptoms and estimate total cost to fix. He stated to replace the door actuators and I told him. They had been replaced by the dealer because of the recall. He kept on insist his finding symptoms and also had a nerve to say bring the car back if the problem still persist. Don't bring your car here if u don't want to get rob like me. Vo auto is the Worse auto shop I have never been. read more

I've been doing business with Vo for several years. He's done all the work on my two Toyota Avalons during that time. I think his prices are reasonable, and his quality is good. He has a clean, well-organized shop. He's usually available to talk on the phone about problems, and he gets things done quickly. For example, this morning (a Saturday), I called about 8:30, talked to him about a problem with my 1996 Avalon, and then brought it in about 9:30. He had his mechanic (who occasionally broke into song in Vietnamese) put the car on a lift within 5 minutes after my arrival, and we then talked about what might be done about a small leak of power steering fluid. I decided not to do the repair, which would have cost more than $500, because we felt that it was not a safety issue. I then asked if he could change the oil in the car, and he had the mechanic do it within about 10 minutes, charging $30. He's a nice guy and easy to talk to. He seems sincere and credible. Addendum: on another recent visit, Vo and his mechanic did two things that I questioned: 1) he tried very hard to persuade me that I should use expensive synthetic motor oil ($7 per quart) for an oil change in my new Hyundai. I called Hyundai, and they told me that they recommend regular oil and have not tested synthetic oil in their cars. I don't suspect him of trying to gouge me; he really seemed seriously concerned about trying to protect my new engine. Later, I read on the Internet that, if anything, synthetic oil is recommended for older engines, whereas new engines do better with regular oil. 2) His mechanic repaired a tire puncture and rotated my tires. When I got home, I found that all of the tires had been inflated to 38#, whereas 33# is recommended, and I had inflated them all to 33# the day before. Over-inflated tires could be a safety issue, and of course the recommended inflation pressure is written on the driver's door frame. So they don't exactly walk on water over there. I will still continue to go to Vo for my car service needs, but I'll be more cautious about accepting his advice. read more

i started going to Vo's a few years ago and now he's my whole family's mechanic. hard to find an honest mechanic who knows what he's doing and has good prices. You won't be disappointed. read more

I'd been taking my 94 Toyota p/u there for about 10 years and had been fairly pleased with Vo's work. But, when I recently brought it in with a shift-transmission problem, I was shocked when he told me to buy a new car and wouldn't even check out the problem. Come to find out, it was a worn out $20 gear gasket that should or could have been replaced when Vo put in a new clutch two years earlier. I guess he doesn't like working on old vehicles so I guess I won't be bringing him any more of my business in the future. read more

Great service and very reasonable. I've used this mechanic twice now an have been very happy with the level of service and the price. I recently had my brakes fixed and everything was done same day. There is a shopping center near by so while your car is in the shop you can browse the shops or grab something to eat. read more