Hello... First of all, I have always gone to the Acura Dealership to have all my services done on…read moremy 2003 Acura TL s. I never could find an independent Auto Repair shop which I felt comfortable with. But because of the escalating repair costs at the Dealership, I researched Precision Auto Repair and its knowledge specifically with Honda and Acura Vehicles on Yelp. I spoke to Keven over the phone, and after conferring my concerns and the necessity for a number of issues to bring my vehicle up to service, Keven stated he would write up and estimate and send it via email. Later on in the day, I received a detailed report via email of all the issues that needed to be addressed. These coincided with most of the issues on my list with a few added. Pictures and estimated costs were included with this report. After going over the repairs with Kevin, I brought in my vehicle the next day. After several days, all the work was completed, and the price was very reasonable. I found their work to be extremely thorough, and I will for sure be using Precision Repair for all my future Acura needs in the future. Thanks, Kevin, for your knowledge and Professionalism!!!

Ken is extremely rude and treats you as if you are supposed to know everything already…read more I came all the way from stockton for 60K service because of the good reviews and he forced me to get a rental car even though i offered to wait in town while working from coffee shop. He claimed work will take more than a day. Upon drop off he did not warn me that i would need to pick up by 5 pm and return rental at that time also. He called me at 3:40 pm and i called him back once i could at 4 pm and he pretty much raised his voice at me to return the car asap as another client is waiting for it first thing in the morning. Like what do you expect me to do??? you did not even warn me i would bleed to return the car same day: i thought it was a 24hr thing . just awful very rude guy, thins he knows it all and treats you poorly if you are a woman.

We have had our cars serviced and fixed at Pleasanton Auto for years. Jim is the best. He is very…read morehonest and professional and gets the job done. You can always count on him and his staff for help. I would never take my cars to anyone else.

Jimmy, the owner is a great guy. He's extremely honest! I read the previous reviews and have a hard…read moretime believing the bad ones. The bad reviewers are the ones that sound dishonest to me. Jimmy is a straight up, no nonsense type of guy. Maybe they didn't like that, I find it refreshing personally. I've been using Jimmy's shop for about 5 years now with all four of my vehicles. Jimmy has always been straight up and honest in my opinion. He tells me what the car needs now, what can wait but to keep an eye on it. I've been through a lot of mechanics because of trustworthiness and Jimmy's a keeper! I've never had a reason not to trust him!!!

Nice experience bringing my Acura for a timing belt change. I was a little skeptical at first,…read morebecause they told me I didn't need an appointment. TB is a pretty big job, but I brought the car in the morning, and right before close, I was able to pick it up that day. Out of all the indies and stealerships I called, Harry's gave me the most competitive quote. They also used quality ASIN parts, so I was happy with that. For sure I'll be bringing my car back for repairs when the time comes.

These folks are always honest and trustworthy. Over the years I have had continually good service,…read morebeing told when I didn't need something done as well as when I did need something done. So that shows me that they are not trying just to squeeze money out of people who may not be auto mechanics themselves. Been going here for over 20 years and referred several friends who are also now happy clients.

They always do a great job and they're pretty fast. I bring all my trucks here and also my dad's.read more

Great experience! The staff was friendly, professional, and efficient. The smog test was completed…read morequickly, and the entire process was smooth and hassle-free.

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

How do you tell someone to come back after driving miles, just to say you're not the guy to check-…read morewait 2 hours. Then you call Asif and he tells you he doesn't know when he's showing up, "it's busy" when you are clearly seeing no one is at the shop, "call back next week" then switches up and says "call back next month." I patiently tried to work with this place and just want my vehicle checked out, lost future business and references from me.

Had my car repair at a cost of several hundred dollars a few months ago due to a valve needing…read morereplacement. The car began smoking a few days ago, told me they'd take a look and then surprised me with a $150. Then stated the repair likely made the problem worse and it would cost $4k to replace the engine. Shoddy work and unethical business practices, beware.

Volt check engine light on and makes loud noise under gas mode. Made appointment next day and he…read morewas able to diagnose issue - long 2 pages of errors/engine parts. Did his research to pinpoint error in recall item. We paid for diagnostic and made appointment at dealership. Would have cost us 1.5-2k otherwise. Thanks for the quick friendly service and honesty.

Joe has a great demeanor and has taken great care of our vehicles. I have felt that his quotes…read morewere reasonable and his work has had no issues. I feel comfortable when my 20 year old daughter takes her car there that she will be treated fairly. Thank you Joe.

If I could give Old Town Auto Care zero stars, I would. Save your time, your money, and your…read moresanity, and take your vehicle anywhere else. In October, we paid a $1,600 deposit to have a rear differential replaced, followed by a final payment of $2,804.12 on November 25th. When we picked up the vehicle last week February 11, 2026 (yes they held our vehicle for months), it was still making the exact same noise as the day it was dropped off. We immediately did a ride-along with their own mechanic, who confirmed the issue was still present. Because they were entirely unable to fix the vehicle despite being paid in full, their mechanic explicitly stated that if we took it to another shop, Old Town Auto Care would refund the cost of the repair. We took the vehicle to a second, competent shop. They completely repaired it and confirmed that the rear differential did indeed need replacement, which was the exact work Old Town Auto Care charged us over $4,400 for but utterly failed to perform. We returned to Old Town Auto Care with undeniable proof: the new invoice, the actual old part, and a letter from the second shop. Despite their blatant failure to do the job and their own mechanic's verbal promise, management is now outright refusing to issue the promised partial refund of $1,900. I have included pictures of my credit card charges from Old Town Auto Care as well as the invoice form the different competent shop who confirmed and fixed the problem as proof. They will take your money, fail to fix your car, and then refuse to make it right even when presented with hard evidence of their incompetence. Do yourself a favor and avoid Old Town Auto Care at all costs.

I really wanted to like this place and the nice woman at the front desk said they needed customers…read moreand I was excited to be a returning one. Called them when I needed an alignment at the last minute before a road trip. They said they could do it no problem so I took it in and was told it would probably be done around 5:00 which is their closing time. When I return to pick it up I was told that they couldn't get one of the eccentric bolts loose to adjust camber. By the time I got home I noticed that my steering wheel was a quarter turn off meaning it was turned sideways in order to drive straight. Then I look at my wheel which was pointing out at the top about an inch and in at the bottom an inch. I still had to leave for a road trip in the morning and like I said they were already closed when I picked it up. So I drove to Washington the next morning and by the time I got back from that trip a brand new tire was mostly ruined. Furthermore the suspension was making all kinds of clunking noises and I wasn't even sure if it was safe to drive on. So I called them told them exactly what happened with the steering wheel the clunking noises the wheel and you would think that they would be eager to correct the mistake for liability reasons if nothing else. But I was told they didn't have an opening until next week. So next week I go in on the day and time that she suggested and she said they were too busy today try coming in at the end of the week. I took it to a shop down the street that adjusted everything correctly had no issues doing it, corrected the steering wheel the clunking noise, and alignment itself all for half the price of what this place charged me. As far as I'm concerned they put my life in danger and we're too lazy or it was too late in the day for them to finish the job so they just said I had a seized bolt. If they want to buy me a new tire id be happy to take this down.