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    4 years ago

    Rude! Customer service incredibly condescending. Would appreciate a better attitude when answering a customer's question.

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    Briggs Mechanical - Current temp INSIDE my house.

    Briggs Mechanical

    (14 reviews)

    Briggs Mechanical has been my "go to" company since 2015. The staff are friendly, knowledgable and…read moreprofessional. Most recently, I lost my heating system 3-4 days before our first major winter storm this year. I had moved out of Mass. and into RI but called them anyway in hopes that they serviced my area. They were at my home that same day! I was given three different price and system options in their proposal. I was grateful to have a choice that could potentially fit my budget. Needless to say I was up and running again in time for the snowstorm! This is not the first time they were able to get me out of a jam. Briggs will always be my company. They have proven themselves over and over again with me. I would highly recommend them to anyone. Actually I did! My daughter is now a customer as well! Thank you Briggs! Nancy Gray

    Last year we had a very unusual problem with our outdoor heating unit. After one 3 months they did…read morefinally put in a new unit. Our old unit was under warranty, but we still had to pay for labor. I asked over and over again for the paperwork for the new warranty that they never producted. The new unit was installed 2/1/25. In December of 2025 we had the same problem with the new unit! I called Briggs Mechanical. They sent out 2 different men, they weren't able to figure out the problem and told me they would have to contact the manufacturer and have them come out and look at the unit. I hsve left 2 messages and no one has every called me back. My thoughts are 1, they're waiting until 2/1/26 the year anniversary that they installed the unit and therefore I may not have a warranty or 2, they just don't have the knowledge to fix the problem. Bottom line .. stay away from Briggs Mechanical. Oh, and the owner Mike, he can talk the ears off a brass monkey with his BS.

    Fong and Sullivan Heating & Cooling

    Fong and Sullivan Heating & Cooling

    (3 reviews)

    I was looking for a second opinion and Joe sullivan was excellent, he reviewed previous vendor…read moreclaims in detail and then negate them with his expertise . He also took it a step forward and explained the technicalities in lay man'a term, highly recommend them.

    I cannot speak more highly of Fong and Sullivan. I had a water leak that ended up being due to a…read moreclogged condenser in my HVAC/AC unit which was located on the roof. They already came highly recommended, but when I reached out, they were SO nice. They came out as quickly as they could (most companies told me 2-3 weeks!) but they called me several times to give me updates as to whether they could try to get to me even sooner than my scheduled appointment which was only 1 day after I called! Joe and Corey were truly amazing - firstly, they were incredibly communicative about their ETA. When they arrived, they did a thorough diagnosis of the HVAC unit and even took the time to explain exactly what they were doing and why. They took care of the issue with ease and made a lot of recommendations to prevent future damage. They also offered to look at some of the other AC parts and my AC filter just to make sure I was maintaining everything properly - a service they did not need to do or take more time for. They ended up staying just chatting about best practices and were just about the friendliest repair people I have ever dealt with. I own two properties and have been through SO many bad or iffy contractors and repair people so it's such a relief to find reliable and high quality service providers. I will use Fong and Sullivan every time I have an issue and cannot recommend Joe and Corey enough.

    W H Riley & Son - hvac - Updated September 2026

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