The food is very good and they have tofu options which is great because I am vegetarian. My complaint is with an employee named Roxy. I work around the area so I call to place an order when she answers the phone she puts me on hold and never comes back on the line I walk in and I am still on hold. She has done this three times this was the last straw, I hope she learns from this review and pays attention to what she is doing. read more

I'm a regular and until today I was happy. But today they just had awful service and I won't be back. They did not give me the discount for Yelp. The lady rudely just took my phone away from my hands and clicked on use it now and charged me the usual price without the discount. I came here because it was closer than Fuji Grill but now I think I ll go there- not only is it cheaper by more than a dollar but you also get a side of edamame. read more

Pretty inconsistent. Sometimes the food is great, sometimes it tastes disgusting. The girls at the register are always rude and unpleasant to deal with. read more

This place has great food & I come often but tonight, they stopped cooking half an hour early because they wanted to go home, I suppose. They don't close until 9:00 on Fridays, the "Open" sign is still lit & customers should still be able to get food. They cashier says they are closed. Uh...ok... read more

I know there is suppose to be a good ratio of steak to rice, but twice I come, same guy happens to help me, and I pretty much get a bowl of rice. The amount of meat is a joke here. Waba grill is known for giving good portions of rice and meat, this place makes the company look bad. Don't know why I came back to this waba grill but that won't be happening again read more

I love Waba Grill and always prefer getting my bowls here than Flame Broiler. However, today.... the steamed white rice is not well-cooked. It's very grainy. The salmon is good but it would have been a perfect meal if the rice is cooked right. read more

Love this waba grill! Every time I've come, I've always had great customer service. The chicken and veggies are always on point

I had drove by this brand new Waba Grill several times and finally decided to give it a try. Maybe because they were new they ran out of ingredients but they ran out of ribs when I was really looking forward to getting that rib plate. Anyways, in substitution I got steak and I really enjoyed it and it came with fruit and salad. The place is really small and seemed to be under staff considering majority of the tables were dirty but the only person not cooking was manning the cash register. The place is equipped with 2 flat screens that both aired the lakers game. I would come back but it wouldn't be my first choice. read more

WaBa Grill - One of the TVs with the Lakers game! - Fast Food Near Me - Orange, California

Waba grill is good..better than flame broiler..I always get the chicken-steak plate it's really good..the chicken is really good too..the customer service is good they have the girls working the counter and their nice..the cooks in the back are good hook it up..except for a tall skinny Hispanic guy..he seems kinda messy..make sure u use the check in for 10 percent off read more

Today was the first time I tried Waba Grill and will probably be the last time I go to this specific location. I'm willing to try the other locations though. I called in an order and said I had a coupon for a deal. When I got there, the cashier said a higher total than it should've been, but read my order with 3 items, when it was supposed to be 2 items. As I handed my credit card, I corrected her so that she could remove the third item and bring down the total, but she said "that's what I meant" and charged my card before I could give her my coupon. When I brought out the coupon, she said she already charged it and we both stood there awkwardly. She didn't offer to refund the charge and put through the discounted one. One of her coworkers (manager?) even asked about what just happened and she said she already charged it. If they cannot refund, that's fine, but she didn't really express any apologies and she should have explained it to me. Also, I wasn't able to stop her in time because she read my order wrong. I usually do not leave negative feedback for businesses and I'm usually understanding, but this just really rubbed me the wrong way. I feel like it was possible for her to refund it and put it through again, but it would have been a hassle, that's why it wasn't offered. I wouldn't come back here again because who knows how else I'll be mistreated. As for the food, better than Yoshinoya, but Yoshinoya has better deals so you pay less. So if you are looking for higher quality and are willing to pay for it, feel free to come here. I'll probably try the salmon, shrimp and combo plates at the Katella location. read more

Everything that I've tried here so far has been good. My original order is the chicken veggie with brown rice. I love how they have the extra sauces, jalapeños and carrots out for you to add to your meals. Oh! And the extra green onions!!! Mmmmm you will definitely see me back here again read more

Food is good but service is horrible. The girl at the cash register seemed upset and when I asked for onions she gave me a look. RUDE!!

Hey it's Chain establishment food. Good quality tho, and this place is better than flame broiler & yoshinoya hands down. My go to when I'm craving teriyaki bowl. read more

These people are amazing! I ordered a plate because I thought it was half salad half rice and when I found out even the food came that it was not, they took care of it. Thanks so much for your help! read more

Bad spot. Loneley and has a depressing feeling, won't be cong back here, suggest you stay away too

Food is made fresh and warm I love this place.the price is write and it's awsome..........

I am very happy to say that everything that I did not like about this place has been corrected. I have been back several times since I gave them a bad review and all is good. If you like fish try the Salmon Plate it is very good. Thank you WaBa Grill management for taking care of business. read more

Waba grill is Great place. Its healthy and always satisfying. The only reason I give it a 3 is because of the service provided by the worker at the cash register. She was a bit rude. I told her I had a 10% check-in discount, and she processed my transaction before my discount/coupon could be shown to her. That really upset me. I didn't take it any further. FYI, have your check-in discount ready, and provide it before you hand them your cash or card. read more

I like coming here for lunch its an easy healthy choice it doesnt take a long time. I like coming here compared to other waba grills this is one of the best locations the portions are good and consistent. One of the things that I don't like is that they push for you to use the little packs of hot sauce and teriyaki sauce instead of the bottles that they use to provide. Those little packs are sometimes hard to open. The staff is really nice. The place is really clean. read more

Well I have been eyeing Waba grill for a while now, finally stopped in. This restaurant is a lame knock off of Flame Broiler yet way more expensive. The food sucks, and I love me a good rice bowl, heck I love me a mediocre rice bowl. Don't bother with Waba. I will pay for this meal later. read more

Great prices for a healthy option for a fast lunch. Is it a gourmet Japanese lunch? No. But it's not priced like a gourmet restaurant either. Really good teriyaki chicken with brown rice option FOR NO EXTRA CHARGE. read more

Went here today and got half and half bowl. Meat is good but rice is so dry. This place is so inconsistent...some day food is soo good. Other day is like... what happened??? Augh...I hate it when this happens. They hired new people but seems to get worse. Longer wait and food does not taste the same everytime I go here anymore. OMG... bad stomache ache.... I guess I have to go flame broiler atleast they are consistent. read more

I had the salmon with vegetables and it was really good. I'll definitely be coming back.

Tried this place for the first time, and I love it more that Flame Broiler. Great food and prices. Crew was awesome.

Great, super cheap food. Very healthy for a fast food. This location however, seems to under cook the chicken from time to time.

Food was great! Large portions... Everything seemed very fresh.. i did have to add additional teriyaki sauce to meat as it did not come with hardly any on it... The place was Very clean inside! Customer service was great as well! read more

The food is great here, however the service was horrible. I came here after my workout at the gym and there was no customers here yet. Awesome fast service incoming...... Not!! The lady was on the phone doing a order over the phone which was fine. The thing that made me pist was we stood there for about 10 mins and she didn't even acknowledge us. After the phone call she proceeded to go to the back out of eye view. The cook saw me and even he knew that I was pist. At this point I was ready to leave, but my wife was really hungry so we stayed. General rule in customer service, great service will always have people coming back. I rather go to flame broiler than to come back here. By the way my wife and I come here a lot. read more

Food is always warm and tasting fresh. The only bad part is they higher their prices. But it's okay as long as they keep cooking my food right, I'll keep coming! read more

Today I was so excited to find a food place near me job but I was quite the disappointment the chicken is thinly sliced and dry.

HORRIBLE CUSTOMER SERVICE!!!! I would give them negative stars if I could. I am standing in Waba in my pajamas at 850pm at night because they could not properly handle my to go order. The girl at the cash register does not know and/or understand the difference between chicken BREAST and DARK MEAT. I asked her for chicken breast while placing my order, after I paid, and again when she handed me the bags. She said "yes it's chicken breast." Sadly I cannot stomach dark meat so I sped back over here before they closed. We tried calling them but they were not answering the phone. When I came in, there was only 1 guest and 4 employees waiting to go home. I handed the same cashier a bag with 2 bowls and said these are dark meat, not breast. One of the cooks turned to her and whispered "I told you." No apology from ANYONE. Instead she proceeded to ring me up for the breast up charge for 2 bowls! Needless to say, I said I was not paying as I was standing there in my pajamas and had to leave my children at home. This is the 1st time I've been to Waba Grill in months. Now I remember why, and will never come back. read more

Pretty good for fast food. Have only had the chicken bowl. The meat was tender and tasted good. Wish they had fried rice. Don't like the little packets of teriyaki sauce but sometimes there are bottles available. Location is clean and quiet and has an outdoor area. At this particular location the parking is a bit short at lunch time. read more

Boo. One slice of tofu for $3.50. Other waba grills have given me at least two or more.

Awesome place to come if you want to eat "Healthy" haha well I always get the Half and Half Bowl, never disappoints me, Delicious! Pretty clean place and every time I go it's always on ESPN so it's another plus about this place! read more

Half and half veggie bowl is the best! Meats are always fresh and the service is great!

such an amazing place, you get some what healthy food, for a great pice!!! 10 stars!

Very poor customer service. Staff is rude, inattentive, and extremely difficult to call. This is the closest location to my work, but I choose to go out of my way to go to another location or flame broiler. read more

I really don't see much of a difference between this place and a Flame Broiler. They both offer almost identical menus, though WaBa does offer a few other items like grilled shrimp, grilled salmon and flanken ribs. Comparing the chicken bowl, which is the most popular item, I would say that other than the way the chicken is cut up, the product is very similar to the FB. It's grilled chicken thigh meat with teriyaki sauce. I think the pricing is slightly less at WaBa though and perhaps this is where their advantage is. If you want a quick and decent chicken bowl, this isn't a bad choice. This particular location isn't very easy to get into due to the way the parking lot and access point from Chapman is configured. It's in a very small strip mall that is shared in the same lot as a Denny's, Jack in the Box and a Motel 6. Service is a walk-up and pick-up counter, so they are just taking your order and payment and calling out your order when ready to get at the counter, much like most fast food places. read more

I came in earlier today and the food was great! First time trying waba grill I had the chicken steak plate, it was bomb. Fast service and a nice staff they told me all about their menu because I mentioned it was my first time. read more

Salmon plate is $9.75 with a small piece of salmon, bed of rice, a little bit of kale-no dressing, and one piece of orange. I used to go to a location in Santa Ana and don't recall it's being this expensive and sloppy. There definitely better lunch options for $10 than here. read more

The food was good but it was a bit more expensive than the one located on katella. Also I don't know if the business hours are updated on here, but when I called to place an order on Friday night they told me that they would be closing an hour before the listed time , I don't know if something happened or if the employees were just closing early, I was not given a reason why when I asked what the issue was. read more