Had the lunch special. Katie and Hatch served us. Katie was super nice and sweet. Hatch and was super funny and nice. He offered a special handmade sauce and dessert - we tried the sauce and we all liked it! He made our experience more lively. We liked the tonkotsu broth and enjoyed the lychee slush drink. We'd like to try a location with both kbbq and shabu next time :3 read more

Food so good. Pavi 10/10, she went the extra mile to accommodate us. Cant forget about Devon! Ambiance is nice, restrooms clean, music so fun Will be back for sure. read more

First timer, had the lunch price and the food and ambiance were both above expectations! Both our servers, Katie and Hatch, were very helpful. Hatch was super funny and even gave us recommendations for sauce concoctions and even dessert combos! Overall amazing experience and would definitely revisit!! read more

Wagyu factory was a great dining experience. I was planning to get together with a couple of friends. And saw that why the factory was one of the places nearby we kind of just stumbled upon it. Another friend had said that they had been here before in the past. Turns out that this place I'd like opened up since September So it's still a relatively new I've gone to some of the chubby group locations in the past. So I knew what I was getting myself into in the best way possible. There are some confusion at least on the yelp reservation process. If it's under a party of six they do not put you in the VIP area so I wanted to make sure that I was getting charged extra. Prices for the weekdays tend to be a bit lower than the weekends. But this is definitely a place to come and get some amazing shabu shabu. At first, we weren't really sure where things were but here most of the things are self service. There are a couple things that you can order through the iPad. But most of things we would go and get on your own including the meat and the veggies and everything else. There's so many amazing things to get. I had to make a separate trips. The curry rice and the minced beef rice were all really good too I really was a big fan of their egg tarts. They were great. I keep thinking about them. Very phenomenal. I'm glad they opened up a similar Ish location here in the San Gabriel Valley closer to me, so I don't have to go all the way down to Orange County. read more

I came to Wagyu Factory for a work dinner with a large number of colleagues. Although the photos show an extensive buffet whose items you can choose from, many of the cooked items were order-by-tablet only on the week night that I went. Only the desserts, drinks, and sauces were self serve. We were told we only had 90 minutes to eat, so we waited for everyone to show up. The staff was good at explaining the menu. We had a nice large room, but the room was a bit noisy. The restaurant overall had generous spacing. We tried to order as much as we could. We got the premium package so we had access to the A5 cuts. The wagyu was ok, I think I've had better cuts of beef elsewhere. I really enjoyed the sukiyaki broth for the beef. We also ordered a wide variety of sides. Most of the sides were fairly standard. The lobster roll was decent. The wagyu burger slider was very good though. Overall, solid hot pot restaurant but the beef was ok. read more

Went yesterday with a group of six. I've been here before, but this experience was nothing like my previous visit. I was expecting the usual self serve style, but for some reason they were temporarily not offering it. Instead, we had to order using a tablet at the table, and we were limited to 10 items every 10 minutes. That might work for a small group, but for a party of six, those 10 items don't last long. To make matters worse, it took an incredibly long time for our food to arrive. They also missed several of our orders, and I'm pretty sure they accidentally brought us another table's food at one point. While we were eating and getting ready to place another order, our tablet died. I had to walk up to the front desk to ask for a replacement. We ended up being there for an hour and a half and only received about 2/3 of what we ordered. It was very disappointing. After waiting so long for our food and dealing with multiple mistakes, we became so frustrated that we decided to check out and leave. read more

We came here to celebrate my son's birthday and we were able to make reservations online which made the process very easy and efficient. We were greeted by our server and he showed us the different types of soup bases we can choose from. I really like that it's individual pots so we can all have our own soup bases. I chose the sukiyaki base and it was not too sweet or too salty which was perfect. I really liked the variety of different cuts of wagyu beef, pork and lamb and also a lot of vegetables and sides options. There was a lot of hot prepared food as well as sushi options. To end the meal I got the self serve ice cream and there were cakes and egg tarts too. The store is very nicely decorated. It's definitely a good place to eat at especially with my hungry teenage boys! We have the chubby group membership so we were able to get member pricing. read more

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Wow! Another chubby group restaurant added to the book. I personally love shabu so this place was right up my alley! It had sushi, hot foods, dessert, drinks, etc. Staff was attentive! read more

Wagyu Factory - Japanese Near Me - Tustin, California

THE GOOD: Overall, there's a good selection of fresh wagyu, veggies, seafood, and drinks. You can go up and get meat refills without waiting. Given how it's wagyu, I like that there were leaner cuts without it being all fatty. The broths we got were nicely seasoned. THE MEH: I wish they had more hot pots in the booths for 6 ppl- there was only 2 so broth choices were limited and fishing out things you put in was a little difficult. The table for 4 had their own pots...Our server came around once or twice then disappeared until it was time to pay. We literally had to bus our own table. *They add gratuity for large groups and only accept one method of payment so keep that in mind when going with a group.* read more

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Lots of options, meat was good quality. I like how you can grab the meat yourself instead of having to order/wait for the servers. Besides meat, there's a variety of appetizers and a good assortment of desserts that include egg tarts, small cakes, and soft serve ice cream. The egg tarts were surprisingly good, although it was very buttery/heavy, so I definitely can't too many of them, haha. The drink station was also great with so many options and the drinks aren't too sweet either. It does get crowded around the meat/food/drink stations though since the aisles are pretty narrow. While we were already impressed with the food, the service we received was even more impressive. Our server Evelyn was a total sweetheart and so attentive to our table. She made hot tea for my parents, helped us defrost our meat, and just brought us anything we needed with a smile and wonderful attitude. Considering how busy it gets, I was blown away with her attention to detail and how quick and efficient she was. I'd definitely recommend this place for any hot pot lovers. read more

Wagyu Factory - Our hot pot and meat/veggies :) - Japanese Near Me - Tustin, California

Great Shabu spot, came for a birthday on a weeknight and the line was not too shabby, we did the upgrade for premium since it's a celebration, +$30 from their base price. This review is mainly for this as I thought it wasn't worth the extra "premium" price, they didn't serve the premium lobster nor abalone during the weekday and you pay nearly the same price I also found that the buffet spread was lacking, lots of times it was not refilled, the ice cream machine and some of the drinks were not working either. Service was also rather slow. read more

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Reservations only, there's an iPad in the front area. Before being seated your table has to be ready. Great staff members they constantly check on us, amazing food selections on meat, veggies, seafood, noodles, dipping sauce station . Their dim sum and their dessert wasn't the best, and surprisingly they had a couple of sushi selections too. Inside is very modern, their drink selections were neat, from your regular drinks to slushies. The restaurant itself is very clean in the inside. When something runs low, they immediately replenish the food which is very nice! The best broth our waiter said to try is the Sukiyaki hands down! It goes very nicely with udon noodles. read more

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I recently visited Wagyu Factory that is located in the District Tustin Legacy and had a good visit. The restaurant has a modern and stylish atmosphere that feels both casual and upscale. Everything was clean and well organized, making it a great place for a nice lunch or dinner with friends and family. Parking was convenient since the restaurant is located in a shopping center with a large shared parking lot nearby. The service was also very good throughout our dining experience. Staff members were friendly, attentive, and happy to explain the different cuts of wagyu and menu recommendations. Orders came out quickly, and the overall experience felt welcoming and enjoyable. The food was absolutely delicious and full of rich flavor. Some of the top menu items I recommend are the Wagyu Beef Bowl and Wagyu Fried Rice. We got their Japanese A5 Wagyu plates which was fatty and tasty just right amount of flavor to satisfy my hunber. The beef was incredibly tender, juicy, and perfectly seasoned. They even have a hot food bar and I got some egg tarts a swell. Quite good! They have membership and non membership prices. They also have some specials throughtout the season so my waiter told me to check back often to see what goodies they have. Will be back again soon! read more

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Great selection of wagyu meat, very fresh and delicious. Love the additional hot food bar that includes sushi and dimsum. Broth is flavorful but portion is a bit smaller than other places. Staff friendly and service quick. Free and easy parking. read more

Chris and Evelyn Rocked During Tonight's Dinner Service. Hope To Be Back And See Them Again. This location is a cleaner location to have Shabu Shabu. Everything is labeled in sections. More spacious to move around. Food wise. You'll get enough to feel you didn't overeat. read more

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This is easily one of my favorite ayce hot pot spots in OC. I've been here many times and honestly don't have anything bad to say about it. The restaurant is always clean, and I love the interior design and overall ambiance. Everything feels modern, organized, and well maintained. Compared to a lot of other self serve restaurants, the food stations here are consistently stocked, fresh, and clean. The selection is huge. They have a great variety of seafood, meats, vegetables, hot foods, drinks, and desserts. I especially love the self serve drink station but sometimes a machine or two is out of service. I usually get the spicy tonkotsu broth but their sukiyaki broth is really good too. The eel nigiri is my favorite but the salmon can be a little fishy at times. The dim sum is decent but nothing particularly memorable. I also love the wide variety of sauces at the sauce bar since you can customize your dipping sauce however you want. I haven't tried too many of the desserts, but the egg tarts are definitely my favorite. The service here is always on point and everyone is super friendly. Definitely one of my go to hot pot spots! read more

Wagyu Factory - Japanese Near Me - Tustin, California

Shout out to our server Hatch, who was F**king awesome!! From start to finish, he took really great of us and made my low key Birthday celebration that much better! Hatch suggested a bottle of sake w/Yuza juice. We really enjoyed it, Thanks Hatch! We will be ordering this everytine we can order it at this Chubby lication as well as any other Chubby branded restaurant thst offers it! As always the good was really fresh and tasty! We arrived around 1600 hours, which of course, the restaurant was recovering from the lunch crowd and preparing for the crazy dinner crowds that were starting to build up. A few minor observations of the restaurant operations overall: 1. Any specific reason the Non-Asians or mixed Asian diners were seated in the side dining area behind the hostess desk? I thought my Caucasian wife was seeing things until I started paying attention to who was being seated in our area versus the main dining area. 2. A lot of the sliced beef selections were frozen to their metal serving dishes. My wife and I had to prop the metal plates on the broth pot to thaw enough to remove the meat slices. 3. My wife trued the kumquat slushy, and that has now become her favorite beverage there. We're hoping this flavored slushy is always offered! Again, thanks to Hatch for making ths dinner very enjoyable! read more

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Big restaurant located in the District in Tustin. Nice ambience, variety of delicious meat, good service. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Hatch was good & quick. Very energetic fella but great service Will come back again for an 8th time read more

One of my favorite AYCE hot pot places. They offer a large variety of dishes and the meats are of higher quality. I love that it includes drinks including slushies. Lunch and dinner are almost the same food with the king crab legs offered during dinner. The king crab legs aren't really king crab. I don't care for it much and it runs out super fast. They have a new batch every half hour but you have to hurry and line up. In terms of prices, I do have a membership which essentially almost pays for itself since you do get to pay a discounted "member" price and receive a free meal on your birthday. I came in for lunch today and was surprised to see a price increase. They haven't updated their prices online yet so I wasn't expecting it. When I asked the manager, I was told that prices increased over Memorial Day. Previously lunch prices were $30 for members, now it's $35 which is a big jump. Basically those who paid for memberships are now paying the previous non-membership price. read more

Hatch is an amazing server, very attentive and pleasant. Came around 5 PM as a walk in and was seated right away, it was perfect because the restaurant wasn't crowded yet. Here for the wagyu obviously so i had 2 plates of it and it was top notch. Had a few of the hot pot items, vegetables and crab. Made myself a nice mix for my dipping after. Not much of a soda or sweet drinks, should have asked for water or hot tea. Nigiri sushi rice were a bit hard so i didn't love that nor the takoyaki. Will definitely stick to the wagyu and vegetables next time. A few dessert choices, i only enjoyed the chocolate/vanilla soft serve. Overall, great food and good vibes! read more

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Our friend recommended this place and it did not disappoint! Everything was so good! Nice clean place with plenty of food to choose from. I didn't get to take a picture of the broth menu, but they have a good variety. I got the sukiyaki. The tom yum broth was also really good. All their meats were amazing. Definitely coming back because I didn't get the rice! Their rice dispenser had a curry option too! I was so full, I didn't even get to try their desserts, only their soft serve. read more

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The restaurant made big changes, and the value has gone down. The host said that things had been moved around, but it seemed like things had been taken away rather than reorganized. There were still some sushi options, but the hot appetizers behind the host stand (fried rice, mussels, sausage) were all gone. That side of the buffet was just empty. Half of the meat display is no longer in use, and the meats are no longer on pre-portioned plates. The middle area where sauces used to be is empty now, and the sauce is now in a small section to the side. The shelf area by the drinks with hot food is now empty, with some hot dishes (sliders, shrimp skewers) being put out sporadically. If you are able to order some of the same dishes that used to be displayed, it wasn't explained. The staff was doing their best to get to everyone and spent most of their time on larger groups. No one checked on me after I ordered broth. It's a weird vibe to have buffet sections completely empty. I'm not sure if I would tell people to come here like I used to because the offerings aren't there anymore. read more

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Love the meat, veggies, seafood, and hot food selections. The dumplings were just ok. The ice cream machine was out of service and the milk tea machines were empty. Love that you can just grab whatever meat you want rather than having to order them. The broth was good but they do get extremely salty. The servers come around asking if we want to add water to the broth which then makes the broth taste bland and then get salty again as it boils and loses its flavor. Nothing notable to mention about the service. It wasn't bad but it wasn't great either. Will give them another try soon. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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Hatch provided fast and amazing service! The ambiance and food are great! The wait time is long so reserve in advance if you can

This place is by far the best deals for lunch. The service is amazing and super attentive. Lunch gets busy fast so make sure to show up right when it opens. Everything on the menu that you can grab was amazing. The ambiance is very relaxing. The slushie machines hit the spot with the hot broth. We got the spicy one and the sukiyaki. Both broths are hands down 5/5. The meat is super quality Wagyu and it literally just melts. So good. I wish the ice cream machine worked. The unlimited sliders hit the spot as well. Everything is a solid 5/5. read more

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The restaurant is an elevated shabu shabu factory. I was really glad I got to go with family. My mom had found it on yelp and we were blown away by the variety of dishes that were there. For special occasions this is the place to go as you will see the pictures attached to this review. You will notice that each food is prepared with great thoughtfulness. There's regular upkeep of the area. They also said there's some servers who are very fun and other servers who are respectful of the precious time you get to spend with your loved ones at the table. Whoever you get I hope you enjoy the company. Our family certainly enjoyed ours! If you become a regular visitor of this place be sure to download their app. For us this goes beyond usual budget however, I am sure that with well calculated budgeting you can make it work if this becomes your favorite place to go! Ingredients are fresh and the variety of foods is incredible. In the background KPOP songs were playing during our visit. They also played "Golden" from the movie "KPOP demon hunters" that made us laugh God bless you all+! read more

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Honestly, this place went downhill fast. My girlfriend and I come to this location a lot. It was spotless when it first opened. But now, there are weirdly a lot of gnats everywhere, and I feel like that says a lot. The entire store is just dirtier in general. Dropped stuff on the ground that doesn't get picked up, etc. For the price + meat quality, I would not be enthusiastic about going back. Service is always great though! read more

Man, the Chubby Corporation really knows how to build restaurant themes. Came here on a weekend for brunch and it was just a great spread and such a good selection of food. Surprised to see the wagyu burger and lobster rolls. The drinks are included and they offer unique flavors. As a taro fan, happy to see they have taro soft serve. Bonus points for that! And, get the membership as it applies to all Chubby Corporation restaurants (but not the same perks for every location) if you even plan to dine with them 2-3 times a year. Check out my pics! read more

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I really think all the Chubby Group restaurant reviews are planted or compensated because no way was this a 5 star experience. I had a reservation and had to wait at least 10 minutes for the hostess to come and seat us. Then it took another 10 minutes for someone to even come to our table, explain the menu and take our order. Considering this is a restaurant that has a time limit for dining, we were not happy about this. The quality of meat and buffet items were average to below average. Some of the buffet items were not refilled and empty for long periods of time. I definitely would not waste my time waiting even an hour to eat here. Not sure I would even come back. read more

I would have given this place a much higher rating if my stomach didn't hurt insanely BAD for the next 2 days. We got here before it opened, and it already had a long Yelp waitlist. We were pretty high on the waitlist, and the only reason it took so long to get seated was that the staff took FOREVER to prepare the tables. You can choose 1 hot pot broth, and I chose the Tonkatsu. It didn't have much flavor, so I utitlized the sauce. There are many options of Wagyu beef and since you can get it by yourself, you don't have to wait for the waiter to bring it to you, which was a plus. The flavor and quality of the beef was solid. The Wagyu beef is the main reason to come! There was also hot food (which I think was the main reason my stomach hurt). The nigiri was eh since the fish on top of the rice was cooked and not raw. They had some BBQ Short Ribs that were super overcooked and hard. Desserts were not good. I tried the Strawberry Mousse and Tiramisu Mousse which both had a weird texture and tasted super artificial. The Earl Grey Roll was okay, and the ice cream was meh. A little disappointing but I guess that you don't come here for the desserts. Overall, I would have given this place a higher rating, but because my stomach hurt so bad after, I can't justify a good rating. The only reason I would recommend coming here is if you're going to eat a lot of Wagyu beef. The hot food and desserts were meh at most. read more

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AMAZING SERVICE! Food was also great, lots of fresh and delicious options! Our server Hatch did an amazing job! Super charismatic and funny! We appreciated his attentiveness and entertainment he provided to our friend for her birthday! If you head here ask to be sat in Hatch Barry's section!!! read more

Wagyu Factory - Hatch Barry!! Awesome Server! - Japanese Near Me - Tustin, California

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Have you tried Wagyu Factory yet? They are part of the Chubby Cattle Group. We came here for our Valentine's Day dinner with the kids (but not on Valentine's Day obviously because we wanted to skip the crowd). Hahaha that's what happens when you get old! They have good quality meat, a variety of veggies and sides, and the service was great! The ambiance, design, especially the layout is very modern, organized and the staff/service was impressive. My only feedback is that the meats ran out fast but refilled within minutes. I would come back here again, it is a cheaper option than Chubby Cattle and the line isn't out the door. Highly recommend! read more

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My friends and i came here on a saturday night and did not have a great experience. We were on the yelp waitlist for over an hour, then when we got the text that our table was ready we had to wait in the restaurant for another 15 minutes. We got seated at around 8:30 and alot of the hot bar foods were not stocked and the sauce area was a huge mess with many of the bins not having labels. The broths we got were sukiyaki and tonkatsu which were both misses. For one, they took 10-15 minutes to come out and another 10-15 minutes to start boiling. This limited our time to eat greatly. The sukiyaki was overly sweet and the tonkatsu tasted very gamey. Additionally, between 4 people you can only get 2 broths which limited our selection. By around 9:15 when we were ready for our next round of meat, there was no meat in the meat section. I asked a waiter why and they said the meat slicer was broken. However the meat was not refilled for the rest of the night, essentially making our ayce experience very not ayce. The only items left to eat were the fried chicken nuggets, fries, and some dim sum. Furthermore, the waiter lady pressured us to close out our check before we even asked for it even though it was about 30 minutes before closing time and we were still fully eating. They also started cleaning up all the food at 9:30 even though they close at 10. I wish this was disclosed to us prior to us getting seated because we would not have proceeded with dining here if we knew we had less than an 1 hr to eat and could only get 1 round of meat. Overall i feel like we truly did not get our money's worth and we will not be back. I am also turned off from trying other chubby group establishments. I recommend dada or all that shabu if you are looking for better, higher quality hot pot. read more

Wagyu Factory - Japanese Near Me - Tustin, California

++ First AYCE hotpot place I've seen where you can grab yourself unlimited meat 1st round. Love. It. + Variety of options all around. Meats, veggies, sides. *drool* + And nice fruit and ice cream dessert options. + Energetic, attentive, nice, helpful staff. . Decent restrooms. . Long wait on a Fri night, but shorter wait if you opt for outdoor seating. . Ample but crowded parking. - Crowded aisles. Gotta shimmy past lots of other people as you navigate around the restaurant. . Tip: Their promo includes perks to other locations of the Chubby Cattle family, as well as Pickleball Xscape in Westminster. read more

Restaurant is lively with uncrowded furnishings and good seating. Staff was attentive and friendly. This is an AYCE location that does Shabu (wagyu) and sushi. There are two tiers of AYCE, with a base tier and a premium tier. This location is different from others I've been to as it is more buffet style with self serve than ordered on the tablet. Pricing depends on day and time of day. Quality is all excellent. Grab a bit of everything to try, then more of what you like. My only issue was that the lamb and pork were not easy to portion as the sliced meat had almost fused back together. TLDR: Excellent service, good food, excellent establishment, good value. Would recommend! read more

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Never been here before. Absolutely amazing experience from the door to the table. Our waitress, Pavi, was fantastic. She really took care of us and made sure we had everything we needed. The meat selection was something like I've never seen. Top quality and super clean. So many noodles, they even had shiritaki! We'll definitely be back. What an experience! read more

Definitely call in for a reservations because this place gets packed even with 3 large dinning areas. We had reservation at 5pm for a party of 8 and were seated in the private room with individual pots- super convenient for anyone with allergies. Lots of variety of foods to choose from. read more

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After X Pot in Rowland Hts closed, we definitely missed having a high quality hot pot spot from the Chubby Cattle group. So when we heard they introduced a new AYCE concept with a more approachable price point, we knew we had to check it out at Wagyu Factory. Even though the Tustin location is a bit of a drive for us, it turned out to be well worth the trip. Variety is absolutely the star here. The buffet lineup covers nearly everything you hope to see at an AYCE hot pot restaurant. Freshly sliced meats with different fat levels, from leaner cuts to rich, marbled options. A wide range of vegetables, mushrooms, and ready to eat cold and hot dishes to snack on while your pot gets going, surprisingly solid dim sum selections, and soft drinks are included, making the experience feel even more complete. After choosing your soup base from the tablet, you head straight to the buffet area. Starting with appetizers, both chilled and hot, and it helps pace the meal before diving into the real star, the meat. The beef selection is excellent, whether you want something lighter or more fatty, there is an option to match your mood. The self serve sauce bar is another highlight, letting you customize dipping sauces exactly how you like them, garlicky, spicy, sesame, or all of the above. Once you get going, it becomes that classic hot pot rhythm, cook, eat, grab more, repeat until you are completely satisfied. The seafood quality is just okay, you can skip it and focus on eating more meats. Service was efficient, with staff quickly clearing empty plates so the table never feels crowded. If you want something that isn't on the buffet, you can easily order it through the tablet, which keeps things convenient without interrupting the flow of the meal. Wagyu Factory delivers a fun hot pot experience with strong variety, good quality meats, and a more accessible price range, and it's the kind of place you go when you want to take your time, try a little bit of everything, and leave very full. We will definitely be planning a visit to the newer Brea location soon, and if it's anything like this one, it will be our regular stop for hot pot. read more

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I gave them three opportunities to eat here. Waste of my time each time. Went here on a Friday for lunch and brought my coworkers. Closed with a paper taped to the door. Okay, we ate elsewhere. Went here earlier in the week. Refrigeration is down. Acceptable, but annoying. Went here again today, Thursday, with my coworkers. It's 12:30pm and not a single person has been seated yet. No one talking to guests or waitlists or anything. No one inside has come out. No common courtesy, no announcements, no setting expectations or updates -- just people waiting outside. 30 minutes past opening time. I've been here before. It's okay. What's not okay: treating people who are willing to spend money here without any common decency or updates waiting out in the sun. Staff or management needs to be re-trained. read more