Evelyn our server was great! We had an early Mother's Day Celebration and she made our first experience there incredible!

Food was amazing; there was a wide variety of food from seared salmon to fries to wagyu sliders and then a good selection of cuts of beef (self serve as well) that were all so soft and delicious. 100/10 service Justin from Tustin. Very attentive and great energy; he made this experience so memorable and enjoyable. He checked in with us often to make sure everything was going well, conjuring up gloves and utensils before we even knew we needed them. We celebrated a friend's birthday, and Justin and his coworker's birthday song was so chaotic but truly elevated the experience and made this celebration so much better. 10/10 would recommend. read more

Evelyn was an amazing host this evening. She provided amazing assistance tonight. The food was great and all the meats were soft and tender. The atmosphere was great and the lighting was great. Had a great time with our friends tonight. read more

Shout out to our server Hatch, who was F**king awesome!! From start to finish, he took really great of us and made my low key Birthday celebration that much better! Hatch suggested a bottle of sake w/Yuza juice. We really enjoyed it, Thanks Hatch! We will be ordering this everytine we can order it at this Chubby lication as well as any other Chubby branded restaurant thst offers it! As always the good was really fresh and tasty! We arrived around 1600 hours, which of course, the restaurant was recovering from the lunch crowd and preparing for the crazy dinner crowds that were starting to build up. A few minor observations of the restaurant operations overall: 1. Any specific reason the Non-Asians or mixed Asian diners were seated in the side dining area behind the hostess desk? I thought my Caucasian wife was seeing things until I started paying attention to who was being seated in our area versus the main dining area. 2. A lot of the sliced beef selections were frozen to their metal serving dishes. My wife and I had to prop the metal plates on the broth pot to thaw enough to remove the meat slices. 3. My wife trued the kumquat slushy, and that has now become her favorite beverage there. We're hoping this flavored slushy is always offered! Again, thanks to Hatch for making ths dinner very enjoyable! read more

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Honestly, this place went downhill fast. My girlfriend and I come to this location a lot. It was spotless when it first opened. But now, there are weirdly a lot of gnats everywhere, and I feel like that says a lot. The entire store is just dirtier in general. Dropped stuff on the ground that doesn't get picked up, etc. For the price + meat quality, I would not be enthusiastic about going back. Service is always great though! read more

The food variety is good, there are hot stations, sushi, fried/kids stations, desserts, plus the hotpot, etc. It continues to be a popular place but the layout is so absurd, between the diners and the employees there is not enough space to grab things without someone breathing down your neck. But this could be true of most ayce establishments. I have come a few times because it is consistently good and the items are fresh. This time I brought my family, including children. My biggest gripe is that they charge by height. I don't know if this company understands kids but kids eat like a bowl of rice and they're done. My 8 yr old daughter who eats like 5 pieces of sushi and some ice cream and juice was charged as an adult $50. She's 4'4". Even seniors get $10 off based on age assuming because of their smaller appetite but a child is adult price......? read more

This was mine and my fiancé first time ever trying " hot pot" and we experienced little to nothing customer care. Our server was friendly but only checked on us once the entire time. They provided tablets that did not work to call your server and I had explained to the hostess that the tablet was frozen. Another note that my fiancé noticed was that aside from us everyone around us had gotten utensils such as soup spoons and strainers for there hot brothel and out table never received any. The meal The amount of food was very big a lot of choices of wagyu but aside from that the other hot foods were limited or cold. The rice machine they had dispensed cold rice and the sauce bar was filthy. The total bill came out to 110$ for 2 and we had gotten the cheapest option. I would recommend another location for first timers! read more

I recently visited Wagyu Factory that is located in the District Tustin Legacy and had a good visit. The restaurant has a modern and stylish atmosphere that feels both casual and upscale. Everything was clean and well organized, making it a great place for a nice lunch or dinner with friends and family. Parking was convenient since the restaurant is located in a shopping center with a large shared parking lot nearby. The service was also very good throughout our dining experience. Staff members were friendly, attentive, and happy to explain the different cuts of wagyu and menu recommendations. Orders came out quickly, and the overall experience felt welcoming and enjoyable. The food was absolutely delicious and full of rich flavor. Some of the top menu items I recommend are the Wagyu Beef Bowl and Wagyu Fried Rice. We got their Japanese A5 Wagyu plates which was fatty and tasty just right amount of flavor to satisfy my hunber. The beef was incredibly tender, juicy, and perfectly seasoned. They even have a hot food bar and I got some egg tarts a swell. Quite good! They have membership and non membership prices. They also have some specials throughtout the season so my waiter told me to check back often to see what goodies they have. Will be back again soon! read more

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Big restaurant located in the District in Tustin. Nice ambience, variety of delicious meat, good service. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Our friend recommended this place and it did not disappoint! Everything was so good! Nice clean place with plenty of food to choose from. I didn't get to take a picture of the broth menu, but they have a good variety. I got the sukiyaki. The tom yum broth was also really good. All their meats were amazing. Definitely coming back because I didn't get the rice! Their rice dispenser had a curry option too! I was so full, I didn't even get to try their desserts, only their soft serve. read more

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I really think all the Chubby Group restaurant reviews are planted or compensated because no way was this a 5 star experience. I had a reservation and had to wait at least 10 minutes for the hostess to come and seat us. Then it took another 10 minutes for someone to even come to our table, explain the menu and take our order. Considering this is a restaurant that has a time limit for dining, we were not happy about this. The quality of meat and buffet items were average to below average. Some of the buffet items were not refilled and empty for long periods of time. I definitely would not waste my time waiting even an hour to eat here. Not sure I would even come back. read more

Delicious and high quality food. Immaculate customer service. I am grateful for Hatchback. His manager Jason sent him on a mission to walk me to my car and carry food I ordered from TGTG since they did not give bags and boxes. Also shoutout to Katie for checking in with the team when I asked for a box...she was the store supervisor p much. Ambiance is giving asian buffet but bougie ! Definitely going to make this my regular location. God bless and thank you for your kindness during these unprecedented times !!! read more

The meat is just as expected. Not the top tier but solid good. Many food items run out, you have to get up every 10 mins or so to grab popular items like shrimp, better cuts of beef, etc. Time limit was enforced, it took about 20 mins after being seated before broth was brought out. read more

Love the meat, veggies, seafood, and hot food selections. The dumplings were just ok. The ice cream machine was out of service and the milk tea machines were empty. Love that you can just grab whatever meat you want rather than having to order them. The broth was good but they do get extremely salty. The servers come around asking if we want to add water to the broth which then makes the broth taste bland and then get salty again as it boils and loses its flavor. Nothing notable to mention about the service. It wasn't bad but it wasn't great either. Will give them another try soon. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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++ First AYCE hotpot place I've seen where you can grab yourself unlimited meat 1st round. Love. It. + Variety of options all around. Meats, veggies, sides. *drool* + And nice fruit and ice cream dessert options. + Energetic, attentive, nice, helpful staff. . Decent restrooms. . Long wait on a Fri night, but shorter wait if you opt for outdoor seating. . Ample but crowded parking. - Crowded aisles. Gotta shimmy past lots of other people as you navigate around the restaurant. . Tip: Their promo includes perks to other locations of the Chubby Cattle family, as well as Pickleball Xscape in Westminster. read more

The restaurant is an elevated shabu shabu factory. I was really glad I got to go with family. My mom had found it on yelp and we were blown away by the variety of dishes that were there. For special occasions this is the place to go as you will see the pictures attached to this review. You will notice that each food is prepared with great thoughtfulness. There's regular upkeep of the area. They also said there's some servers who are very fun and other servers who are respectful of the precious time you get to spend with your loved ones at the table. Whoever you get I hope you enjoy the company. Our family certainly enjoyed ours! If you become a regular visitor of this place be sure to download their app. For us this goes beyond usual budget however, I am sure that with well calculated budgeting you can make it work if this becomes your favorite place to go! Ingredients are fresh and the variety of foods is incredible. In the background KPOP songs were playing during our visit. They also played "Golden" from the movie "KPOP demon hunters" that made us laugh God bless you all+! read more

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Mother day celebrations later treat , Daughter invited us to lunch over here. Nice & clean restaurant. Food was delicious & highly quality in this restaurant! The service checked in with us regularly . The meat was highly quality & the vegetables too. We were enjoyed our lunch , their drink & dessert were good too ( their best was eggs stat ) read more

Man, the Chubby Corporation really knows how to build restaurant themes. Came here on a weekend for brunch and it was just a great spread and such a good selection of food. Surprised to see the wagyu burger and lobster rolls. The drinks are included and they offer unique flavors. As a taro fan, happy to see they have taro soft serve. Bonus points for that! And, get the membership as it applies to all Chubby Corporation restaurants (but not the same perks for every location) if you even plan to dine with them 2-3 times a year. Check out my pics! read more

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It's my first time here, I came with my cousin who's been here plenty of times, our server was Justin and he was super friendly from the beginning to the end of service. The different varieties of food options for Shabu was amazing and I enjoyed everything here. All the team members here are super friendly and welcoming. I I highly recommend this place to shabu lovers!! The environment here is dimmed at the tables but bright enough to walk around and choose your desired food options. read more

Evelyn was the best server! It was our first time and she was so patient and clearly explained the tiers and how the menu worked. We ended up signing up for the annual membership because of her and def will be back. The food was amazing and there were so many workers constantly refilling all the stations. We got lucky we came right before the dinner rush so if you do plan to go, prepare to wait... it's worth it though. We will definitely be back and will be trying their other locations. read more

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I would have given this place a much higher rating if my stomach didn't hurt insanely BAD for the next 2 days. We got here before it opened, and it already had a long Yelp waitlist. We were pretty high on the waitlist, and the only reason it took so long to get seated was that the staff took FOREVER to prepare the tables. You can choose 1 hot pot broth, and I chose the Tonkatsu. It didn't have much flavor, so I utitlized the sauce. There are many options of Wagyu beef and since you can get it by yourself, you don't have to wait for the waiter to bring it to you, which was a plus. The flavor and quality of the beef was solid. The Wagyu beef is the main reason to come! There was also hot food (which I think was the main reason my stomach hurt). The nigiri was eh since the fish on top of the rice was cooked and not raw. They had some BBQ Short Ribs that were super overcooked and hard. Desserts were not good. I tried the Strawberry Mousse and Tiramisu Mousse which both had a weird texture and tasted super artificial. The Earl Grey Roll was okay, and the ice cream was meh. A little disappointing but I guess that you don't come here for the desserts. Overall, I would have given this place a higher rating, but because my stomach hurt so bad after, I can't justify a good rating. The only reason I would recommend coming here is if you're going to eat a lot of Wagyu beef. The hot food and desserts were meh at most. read more

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Have you tried Wagyu Factory yet? They are part of the Chubby Cattle Group. We came here for our Valentine's Day dinner with the kids (but not on Valentine's Day obviously because we wanted to skip the crowd). Hahaha that's what happens when you get old! They have good quality meat, a variety of veggies and sides, and the service was great! The ambiance, design, especially the layout is very modern, organized and the staff/service was impressive. My only feedback is that the meats ran out fast but refilled within minutes. I would come back here again, it is a cheaper option than Chubby Cattle and the line isn't out the door. Highly recommend! read more

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My friends and i came here on a saturday night and did not have a great experience. We were on the yelp waitlist for over an hour, then when we got the text that our table was ready we had to wait in the restaurant for another 15 minutes. We got seated at around 8:30 and alot of the hot bar foods were not stocked and the sauce area was a huge mess with many of the bins not having labels. The broths we got were sukiyaki and tonkatsu which were both misses. For one, they took 10-15 minutes to come out and another 10-15 minutes to start boiling. This limited our time to eat greatly. The sukiyaki was overly sweet and the tonkatsu tasted very gamey. Additionally, between 4 people you can only get 2 broths which limited our selection. By around 9:15 when we were ready for our next round of meat, there was no meat in the meat section. I asked a waiter why and they said the meat slicer was broken. However the meat was not refilled for the rest of the night, essentially making our ayce experience very not ayce. The only items left to eat were the fried chicken nuggets, fries, and some dim sum. Furthermore, the waiter lady pressured us to close out our check before we even asked for it even though it was about 30 minutes before closing time and we were still fully eating. They also started cleaning up all the food at 9:30 even though they close at 10. I wish this was disclosed to us prior to us getting seated because we would not have proceeded with dining here if we knew we had less than an 1 hr to eat and could only get 1 round of meat. Overall i feel like we truly did not get our money's worth and we will not be back. I am also turned off from trying other chubby group establishments. I recommend dada or all that shabu if you are looking for better, higher quality hot pot. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Restaurant is lively with uncrowded furnishings and good seating. Staff was attentive and friendly. This is an AYCE location that does Shabu (wagyu) and sushi. There are two tiers of AYCE, with a base tier and a premium tier. This location is different from others I've been to as it is more buffet style with self serve than ordered on the tablet. Pricing depends on day and time of day. Quality is all excellent. Grab a bit of everything to try, then more of what you like. My only issue was that the lamb and pork were not easy to portion as the sliced meat had almost fused back together. TLDR: Excellent service, good food, excellent establishment, good value. Would recommend! read more

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Okay this place is actually worth the hype. The quality of the meat is insane. It melts in your mouth. You can really taste the difference, especially if you're into wagyu. The vibe is nice but not overly fancy, which I liked. It feels a little upscale but still comfortable enough to just chill with friends. Service was solid too, they were pretty attentive without being annoying. Our server Hatch was so cool! Overall I'd go again for sure. Do get the membership, it's totally worth if you dine at chubby restaurants. read more

Definitely call in for a reservations because this place gets packed even with 3 large dinning areas. We had reservation at 5pm for a party of 8 and were seated in the private room with individual pots- super convenient for anyone with allergies. Lots of variety of foods to choose from. read more

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Came here for the first time and Khoi Van was extremely helpful in showing us around and also sharing with us all the things we can order! Service was top notch and the ambiance was cool. We are now proud owners of the membership and will be back soon for the amazing food! Hats off to management for having someone like Khoi read more

After X Pot in Rowland Hts closed, we definitely missed having a high quality hot pot spot from the Chubby Cattle group. So when we heard they introduced a new AYCE concept with a more approachable price point, we knew we had to check it out at Wagyu Factory. Even though the Tustin location is a bit of a drive for us, it turned out to be well worth the trip. Variety is absolutely the star here. The buffet lineup covers nearly everything you hope to see at an AYCE hot pot restaurant. Freshly sliced meats with different fat levels, from leaner cuts to rich, marbled options. A wide range of vegetables, mushrooms, and ready to eat cold and hot dishes to snack on while your pot gets going, surprisingly solid dim sum selections, and soft drinks are included, making the experience feel even more complete. After choosing your soup base from the tablet, you head straight to the buffet area. Starting with appetizers, both chilled and hot, and it helps pace the meal before diving into the real star, the meat. The beef selection is excellent, whether you want something lighter or more fatty, there is an option to match your mood. The self serve sauce bar is another highlight, letting you customize dipping sauces exactly how you like them, garlicky, spicy, sesame, or all of the above. Once you get going, it becomes that classic hot pot rhythm, cook, eat, grab more, repeat until you are completely satisfied. The seafood quality is just okay, you can skip it and focus on eating more meats. Service was efficient, with staff quickly clearing empty plates so the table never feels crowded. If you want something that isn't on the buffet, you can easily order it through the tablet, which keeps things convenient without interrupting the flow of the meal. Wagyu Factory delivers a fun hot pot experience with strong variety, good quality meats, and a more accessible price range, and it's the kind of place you go when you want to take your time, try a little bit of everything, and leave very full. We will definitely be planning a visit to the newer Brea location soon, and if it's anything like this one, it will be our regular stop for hot pot. read more

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Been here twice. The first time was good. Had a reservation and was quickly sat down. The ambiance gives off upscale for an all you can eat buffet style Restaurant. I liked the options and was easy to navigate. Comfortable seating. The sauce station can use some monitoring. The 2nd time I came all the covers were uncovered and the sauces were nearly empty. Most of them were labeled clearly too. Might have been the time of day as I went during the week after work some of the other Items were pretty low like the fries. Never been to an all you can eat wagyu shabu buffet only mokkoji, which I love by the way, so overall not bad. I would come again. I think it's worth the price. The ramen and udon noodles were really Fresh! read more

Spacious tables. Our server Jhanz was attentive and gave good vibes. Clean self service areas. Well stocked. Lots of options. Music not too loud. read more

Wagyu Factory - Japanese Near Me - Tustin, California

Tina was our server and she was so helpful! She updated us on the new changes since most of my party have been here before, I personally like the changes with plates and more variety in sushi, Tina was very informative about the soup broth flavors to help us pick the best ones. read more

Wagyu Factory - Japanese Near Me - Tustin, California

My husband and I decided to try this place for dinner for the first time. Upon arriving, the hostess came outside to check us in and she was so very kind and welcoming so we already got a good vibe. Our server, Catch, was the BEST! His energy, friendliness, and overall service was fantastic! He explained everything to us, constantly checked on us, and made sure we were good throughout our time there. The food was so good and there's soo many options! It's AYCE so make sure you come on an empty stomach. Everything was fresh and the entire restaurant was just clean and organized. We loved it here and even signed up for a membership. We plan to return again :). read more

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Extremely disappointing experience at Wagyu Factory. Almost everything heavily advertised online wasn't even available when we went. The dessert bar was basically empty the entire time, and staff kept saying items were "coming soon" but nothing ever got refilled. The dim sum tasted like frozen supermarket food thrown into a steamer -- rubbery texture, no flavor, and definitely not fresh. The broth was ridiculously salty to the point where it overwhelmed every cut of meat. Honestly, most of the food felt completely pre-made rather than prepared fresh like you'd expect for the price. Service was also terrible. Orders took forever, servers rarely checked on tables, and getting basic refills or additional meat felt impossible. For a place charging premium AYCE prices and branding itself as a high-end wagyu experience, this was nowhere close to worth it. Would not return. read more

I came here with a friend on a Tuesday when the place opened. We barely had a wait since we were the 2nd or 3rd party. Once we got seated, our server Justin from Tustin handled everything with precision and care. He suggested all the good eats and delivered our wagyu orders promptly! Justin even prepared his special sauce concoction which I really appreciated and enjoyed. It paired well with the meats. I felt like a kid in a candy store with all of the bar items. The hot foods were a bit cold and could be warmer but nothing much to expect "buffet" style. My friend and I left happy with full stomachs! read more

Evelyn made our dinner feel more than just going out to eat. She made us feel genuinely welcomed and taken care of from start to finish. Her energy was warm, calm, and friendly the entire night, and she treated us like valued guests instead of just another table. She paid attention to the little things without us even having to ask. She checked in at the perfect times, made great recommendations, and made sure everything came out right. You could tell she takes pride in what she does and actually cares about people having a good experience. What I appreciated most was how natural and personal her service felt. She was easy to talk to, thoughtful, and made the whole atmosphere more enjoyable. It honestly felt like she wanted us to have a great night, and because of her, we did. Evelyn is the type of server people remember and hope to get again when they come back. She was easily the highlight of our experience at Wagyu Factory. read more

I loved this place, this is basically the Chubby Cattle of shabu, they are owned by the same group! The quality is there and you can tell right away. The meat is so good, super tender, and it stays consistent every round. The broths are flavorful, the sauce bar is elite, and I love how much variety there is. You can go heavy on wagyu, balance it out with veggies and sides, and still end with soft serve. It feels like an experience, not just dinner. This is a must if you love shabu and good meat. read more

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We went to Wagyu Factory to celebrate my friend's birthday, and it was also our first time--what an amazing introduction to this place. The ambiance and design immediately stood out: modern, stylish, and thoughtfully done, making the whole experience feel special. The meats were absolutely amazing and clearly high quality--perfect for hot pot. Being self-serve was another highlight; everything was extremely well organized and easy to navigate, which made it fun and seamless. The premade foods and desserts were also very tempting, especially the wagyu burger and the assortment of little pastries. What really elevated our experience was our server, Hatch. He was incredibly attentive, enthusiastic, and genuinely excited to help, which made our first visit even better. His energy and service truly made the night memorable. Overall, Wagyu Factory was a fantastic choice for a celebration, and we'll definitely be back and definitely will have to get a membership. read more

Wagyu Factory - Japanese Near Me - Tustin, California

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I came on a Sunday night, didn't have to wait too long to be seated for two people (around 20 mins max). Hostess was friendly and our waiter explained the menu to us as it was our first time. He also walked us through getting the app which gave us the option to get a free A5 beef which was nice. We opted for the standard menu which was 43.99 for members and 49.99 for nonmembers on the weekend. I got the tomato broth which was light and tangy. The interior was nice and clean. There were many booth tables for various sized parties and the atmosphere wasn't super loud. The front part of the restaurant when you come in is also where all the sections for picking your dimsum, seafood, meat, veggies, desserts and side dishes are. Overall I thought the meat quality was good for ayce places. The veggies were fresh and area was kept pretty clean. It was mostly the staples such as mushroom, various cabbages, and squash just to name a few. The sauce bar was decent with many staples like sesame oil, chili oil, radish, garlic, and sesame sauce to name a few. Overall an enjoyable ayce experience our server did check in with us a few times to make sure we had everything we needed and refilled our broth. I would come again. It is a bit more pricey than some places but i think the quality makes up for it. Parking wasn't an issue as it was a pretty big lot. read more

Best experiences at the Wagyu Factory! All the buffet options were plentiful and of excellent quality. Must try all the Wagyu and A5 meat options! My other favorite was definitely the sushi- thick cuts of unagi eel and salmon, a must try! Many broth options and I got to try three. Make sure to save room for drinks and desserts because the warm egg tarts, to the match vanilla swirl ice cream and the slushy drinks- everything was so good! Come for weekday lunch for the cheapest price. Enjoy! read more

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Wagyu Factory might be my favorite addition to the Chubby group locations. It's an AYCE Wagyu hot pot place located in Tustin, and they have some of the best meat AND side options I've had at a hot pot place. I went around 7 pm and waited about half an hour on a weekday. The service is great here, I felt like the waiters were pretty nice and friendly, coming by every now and then to check up and take any orders that needed to be cooked in the kitchen. There's two menus sort of, there's the base one which is normally $46 per person, not counting lunch and any member discounts, and then a premium upgraded menu that adds premium seafood basically, for $100 per person. The normal menu gets you a lot, such as just access to everything you see. The meat selection was amazing, but I thoroughly enjoyed the sides 10x more. There were Wagyu sliders, Wagyu steak (an item you order from the kitchen), corn cheese, you name it. You also can choose from milk teas and lemonade slushes like at Chubby Cattle, which is nice. Everything, taste wise, felt like it was worth it and was a great experience to have. Overall I would hiiighly recommend Wagyu Factory for a dinner night out or anything really. The menu is amazing and the food was so good here. Especially the sides. I normally wouldn't get sides at an AYCE to get my money's worth in meat, but here, they were so incredibly worth it to my stomach. read more

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