My husband and I had an incredible experience at Wallace CDJR this weekend, and I honestly cannot say enough good things about the team there. We still had about four months left on our current Jeep lease, but we made an appointment to come in and look at vans. We were initially connected with Michael Maxx, who had already been extremely responsive, helpful, and accommodating by phone and text before we even arrived. When we got there, Michael was finishing up with another client, but instead of making us wait, he immediately connected us with Jonathan. I thought that said a lot about the dealership right away -- they cared more about respecting our time than "claiming" a potential sale. Jonathan was absolutely wonderful. He was patient, knowledgeable, kind, and never once made us feel pressured. We originally wanted to look at a Kia Carnival, even though Wallace CDJR sells the Chrysler Pacifica. Without hesitation and without any kind of pushy sales approach, Jonathan took us over to Wallace Kia, walked us through several models, and answered all of our questions -- in the hot sun, no less. He gave us space, listened to what we liked and did not like, and made the whole process feel relaxed. The Kia ultimately did not feel like the right fit for us, and we were feeling a little discouraged. When we returned to Wallace CDJR, Jonathan casually mentioned the Chrysler Pacifica -- again, with no pressure at all. Once I expressed interest, he showed us a few 2026 and 2027 models, including a beautiful blue Pacifica that immediately caught our attention. This was Friday evening, and we decided to sleep on it. Before we left, we briefly spoke with a manager, and I fully expected the usual hard sell -- but that never happened. The conversation was quick, cordial, and genuinely focused on making sure we were comfortable and happy. We left feeling completely unpressured. We came back on Saturday, July 4th, and made the deal. I can honestly say I have never had a better experience at a dealership. Past car-buying experiences elsewhere have often felt stressful, high-pressure, and uncomfortable, but this was the complete opposite. The vibe at Wallace CDJR is positive, welcoming, and professional. I even commented on it while we were there, and Jonathan mentioned that they are family-owned -- and that really does come through in how they treat people. I also want to give a huge shoutout to Gio, our financing specialist. He was incredible. He answered what felt like a thousand questions with patience, charm, and complete professionalism. Financing is usually the part of the process I dread most, but Gio made it easy, clear, and even enjoyable. And I cannot forget Crystal from Leasing, who helped get me in the door to begin with. Every time I spoke with her, she went above and beyond. She was helpful, responsive, and truly made me feel taken care of. We had also leased our Jeep from Wallace previously and had a great experience then, but I had assumed that was because we happened to get a one-in-a-million salesperson (Doug Diamond). Sadly, I learned that Doug had passed away a few months ago. After this weekend, I now realize that the great experience was not a fluke -- it reflects the culture of this dealership. Michael, Jonathan, Gio, Crystal, and the whole Wallace CDJR team made this such a positive experience. I truly want to scream from the rooftops about how different this dealership is from the typical car-buying experience. No pressure, no games, no strong-arm tactics -- just kind, helpful people who genuinely seem to care. Five stars is not enough. I highly recommend Wallace CDJR. read more

The Wallace Auto Group dealerships give a strong sense of family. On October 31, 2023, I asked for the CarFax on a 2023 Kia to consummate a two year lease. I was told that this vehicle had a "clean" CarFax, and although it had over 2,000 miles on it, it had never been titled or damaged. After several hours, the finance paperwork was complete, and the sales manager who offered to provide the CarFax had left the property; no CarFax was provided. Getting service at Kia of Wesley Chapel (FL) in February 2024, the Kia Service Technician indicated that the repair of body damage was not complete. Prior to this oil change, I had planned to purchase this car at the end of the lease. At this point, I procured a CarFax for this vehicle, and discovered that four months BEFORE I leased it, on June 20, 2023, this car was reported to have moderate damage. Apparently, the repairs were not properly completed. This leaves no confidence that a comprehensive repair was done. The Wallace lease and purchase agreement limits legal remediation, requiring disputes to be taken to American Arbitration. American Arbitration found that Wallace Kia did not pay their arbitration membership dues, so they were powerless to settle disputes. This appears to be a common practice for Wallace Auto Group. With no means supported by Wallace to settle disputes, they appear to be in breach of contract. My certified paralegal is researching whether this constitutes fraud. Moreover, if this practice is common, there may be reason to consider class action remedial measures. The Kia General Manager denied several phone calls that we had and attempted to appease me with a less than mediocre offer. It is my hope that no one else must deal with these business practices. RECOMMENDATIONS: Demand that your purchase or lease agreement 'line through' the requirement for "Arbitration," and have the finance manager sign that you are not required to settle disputes by arbitration. As noted above Wallace does not pay their arbitration membership fees, so American Arbitration has no ability to be your advocate. Demand a business card of the person that your Wallace Dealership's General Manager reports to. That is to say, if the Wallace Dodge Jeep GM reports to Gary Marvich, Wallace Gen Mgr., Lee Smith, President, or Judith Powell, CFO, then you need that business card stapled to your contract, stating the Wallace corporate Title, e-mail, and phone number. You may need these in the future. read more

Ok, this is terrible!!! WORST experience ever. We called ahead to chrysler jeep dodge in stuart, inquiring about 2 vehicles, 1 was at wallace Lincoln that they said they would bring to the Chrysler dealership, so we only had to go to one place. Our appt was at 1:30. We arrived and absolutely NO ONE knew what we were talking about. We were set up with Maurice Sumpter ( who I found out is some type of manager) no salesman, who is the biggest peice of shit I have ever met!!! I will get to that later. So needless to say the car we wanted to look at was not there. We did a bunch of financing paper work and ultimately dedcided to go with our own financing that we informed them we had when we arrived. This entire time while waiting on our bank, which we knew was slow, we were told the car was on its way!! Its about at the most a 30min drive. Once all of our approval was ready the damn car was still not there!! 6 hours later!!! The car finally gets there!!! While complaining to Maurice Sumpter about the vehicle not being there still after 6hrs of them telling me it was on its way, he tells me, he thinks they were trying to sell it at Lincoln and it's better that it hasn't arrived yet, because had we not gotten approved Wallace would have wasted gas and time bringing it down!!!! WOW considering we had our own fucking financing the entire time!!! During our time still waiting on the vehicle he told me maybe he can get me some free stuff thrown in for the inconvenience. He agreed to a tank of gas ( which I didn't even take) he also stated that he would throw in another tank of gas if I left him a good google review!!!!! Are you kidding me!! Like I am going to sell out my integrity for a tank of gas!!! Then when I asked him who his boss was, he told me he didn't have one!! He told me his last name was Wallace. That he is the black adopted child of Wallace. So much more that I can't even hink right now!! So car finally got there at 7:30pm I had 5min to look it over since I had to go pick my daughter up. On the way home a peice of the paneling falls off!!! This is a 2017 vehicle!!! You wonder why I wanted to see it much earlier in the day!!! Rachelle read more

If I could leave 0 stars I would. I was looking for a jeep 5 months ago, and came here as I live in Palm City. They continuously tried to sell me a wrangler with features that I didn't want. They told me I wouldn't pay for them! This was not the case. I tried multiple times to close a deal with them, and ended up purchasing my Jeep in Melbourne. I figured the service department couldn't be that bad, wow, wrong again. I had a problem with the traction control locking up the right front tire on the highway. Scary! After the second visit for this problem, they said they couldn't reproduce it and bring it in when it happens again. The problem was, when the right front locks up while driving on the highway, very scary and dangerous. I brought it to another dealership and it was fixed after the first visit. I thought I'd try my luck, and get a small problem fixed with the soft top. They didn't have the part in stock, so I had to come back. I scheduled the appointment and I was told it would take 1 hr, possible 1.5 hrs. I come in for my appointment and am not event greeted, not 1 word. The service guy precedes to check me in with out saying a single word to me. Someone else comes to take my car and asks if I'm getting an oil change. I examined to him why my jeep was going into service and he proceeded to take it. Still not a word from the guy at the service desk. I asked him if I was good to go, and he said I needed to sign some paper work. I did, and he then tells me it's going to be over two hours. I explain to him that I left the office to do this, and if it's going to be much more than two hours I can't do it, but I could bring it back later when they weren't backed up. He very rudely said he would put me at the end of the line if I came back later. Not helpful or accommodating at all. Unfortunately I had enough and told him how I felt about him, and his manager, and wasn't too kind about it. A man can only be pushed so far. read more

My wife and I spoke with Jerry Munson on the phone twice over a 2 day period telling him what we were looking for a 2015 Wrangler Unlimited Sahara for my wife and that we wanted to trade in our 2013 Wrangler Unlimited. When we arrived at Wallace Jeep, there was a wonderful lady waiting outside the showroom who greeted us by name and asked us to please step inside out of the sun and that Jerry would be right with us. We weren't inside 2 minutes when Jerry arrived and immediately made us feel like old friends. Jerry was immensely knowledgeable about Jeep's product line and made the buying process through Wallace Jeep both fun and entertaining. He had already arranged the financing and had several Sahara's in different colors and trim packages waiting for us to look at. Once my wife decided on the Sahara she wanted, we test drove it with Jerry and he made that just as much fun as everything else. We got back to the dealership to finish up the paperwork, which took about another 30 minutes, then headed to the finance office to sign the loan paperwork. The lady in the finance office (Penny Bauer) was just as personable, knowledgeable and entertaining as Jerry was. We spent about 15 minutes with her and then she returned us to Jerry who had had the Sahara filled with gas, washed and detailed and it waiting on us in a shaded area in front of the dealership. Jerry took about 30 minutes with us making sure we understood all the ins and outs of our new Sahara and connected my wife's phone to the Jeep with the UConnect system. All in all, a thoroughly enjoyable experience with some great people. This is my wife's 4th Jeep (her 2nd Wrangler) and the best buying experience we have ever had at a Jeep dealership. read more

I bypassed 2 other dealers to get service done here. I am truly amazed at the personal attention I received from the Service Mgr, Brian, and the "new guy" Ashton (not sure of spelling). I felt like i was the only person with a car that day! Because I was going to have to wait hours for a diagnosis and part availability I was going to rent a car. I dragged my feet hoping I would have news sooner so I headed for the showroom and chatted with Doug. Long story short I'm driving a new (used) Pacifica. Wow. My Town & Country was never so nice! I thought it would be impossible to get a used minivan in this market but I lucked out with one that had just been traded in. I'm 80 yrs old and driven a gazillion cars and never been so happy with a dealer. I'm going to have to change my tune when it comes to "dealer remarks". You won't be disappointed if you give them a chance! PS: Doug was a true gentleman. Never pushed me. Gave me lots of latitude to chat and didn't mind that I called my son to give his input which was basically hard negotiating which was never my strong suit. I've overpaid for just about every car I've bought, lol. This time I got a great deal and had no reason to complain whatsoever. I'm still amazed....... Oh! More importantly, I decided to finance a part of the cost and was delighted when I met Aida. She was fast, courteous, and a delight to be with. She knows her stuff! read more

Exceptional Service and Support from Stefan Dayzenhaus and Jesus Vergara If you're in the market for a car and want an outstanding experience, I highly recommend Stefan Dayzenhaus and Jesus Vergara. These two gentlemen have truly gone above and beyond to make my car-buying journey smooth and stress-free. From the moment I walked in, Stefan and Jesus demonstrated an unparalleled level of professionalism and care. They were incredibly patient, answering all of my questions with clarity and expertise. Their commitment to ensuring I felt confident and informed throughout the process was evident, and their dedication truly set them apart. In a time when buying a car can feel overwhelming, Stefan and Jesus were a breath of fresh air. Their support and guidance not only helped me find the perfect vehicle but also made the entire experience enjoyable. Their genuine concern for my needs and their willingness to go the extra mile did not go unnoticed. For anyone considering purchasing a car, I can't recommend these two gentlemen highly enough. Stefan Dayzenhaus and Jesus Vergara are a rare find-dedicated professionals who make customer satisfaction their top priority. Thank you both for your exceptional service and for making what could have been a daunting process so much easier! read more

I had the absolute pleasure of working with Jay when purchasing my new Jeep Gladiator 25, and I couldn't be happier with the experience! From the moment I stepped onto the lot, Jay was incredibly helpful, patient, and went above and beyond to ensure I got the best deal possible. He took the time to answer all of my questions, walked me through every detail of the vehicle, and made sure I felt confident with my purchase. Jay's kindness and professionalism truly set him apart, and I'm so grateful for his support in making this process smooth and enjoyable. A huge shoutout to Dameko, the finance manager, as well! Not only was he incredibly knowledgeable, but his honesty and humor made the entire financing process feel less intimidating. Dameko's transparency, along with his approachable and lighthearted personality, really made a difference in what can sometimes be a stressful part of buying a car. He made sure I understood all the details and worked hard to get me the best options available. Overall, this was by far the best car-buying experience I've had. If you're in the market for a vehicle, I highly recommend reaching out to Jay and Dameko - they'll make sure you leave happy and with an amazing deal! read more

My husband and I stopped at the Wallace Jeep dealer in Stuart last week. Unlike other dealers, we were not bombarded with eager salesman pushing to make a deal. We were greeted by Michele who asked if we needed assistance, we told her we were just looking. We saw a Jeep Grand Cherokee that we were very interested in looking at. We were greeted by Bryan Leone who graciously gave us a full review of the vehicle and made us feel welcome and very confident in his knowledge of the SUV. Bryan took us for a test drive and we were smitten. Bryan was terrific and made us comfortable while reviewing credit and other credentials needed to lease the vehicle. We met the Finance Manager who was great. We left about an hour later with the vehicle and felt that this was a smooth transition thanks to the dedicated salesman, Bryan Leone. He truly was the main reason we chose Wallace Jeep to lease this SUV. KUdos to a great team, we are very pleased with the experience and look forward to many years of enjoyment with this vehicle. Jan & Mark Poulin read more

We went into Wallace in Stuart to turn in my SUV and lease again. Car dealerships are usually my least favorite place to spend my time. However, my experience this time was amazing. Our salesperson, Roney was a pleasure to work with. He was kind, patient and never trying to push me in a vehicle I could not afford or be happy driving. We were there for a couple of hours and I walked out with a beautiful new SUV that I can afford comfortably. Roney was great, as well as Tony, the manager. He made sure we were happy with everything. The financing part of it was so quick, thanks to Shauna. I had to go back the next morning for 1 last detail, since I bought on a Sunday and Roney and Tony made sure I was taken care of right away. I also have to say Ashton, a service advisor was there to help me as well. He came right out, no questions asked and took my car in. He had assisted me on another issue weeks prior and was extremely helpful, nice and very professional. When I am ready for another vehicle, I will definitely ask for Roney. read more

Bait and switch city, at least that's what happened to us. They advertised a great deal on their website and we called and they pretended it was available until we actually got to the lot (only minutes later). BAM! They claim they don't have the car. They told us the great deal advertised online 10 minutes earlier was now a "service car" and would not be for sale. When asked why they didn't just take it down, they said, "Oh we can't take it down until it sells." I do not believe any of their advertised deals online. In my opinion and personal experience those "deals" are fake. If they lie to get you on the lot, WHY WHY WHY would you expect them to be honest when you actually arrive. This is the reason people hate car dealerships.This is the reason the car business is suffering. This is the reason no member of my family will EVER do business with a Wallace dealership. Not now, not 10 years from now, not for the rest of our lives. Gross! I need a shower just from talking to these people on the phone. read more

I recently purchased my brand new Ram 1500, and I couldn't be happier with my experience. From start to finish, Jeff took care of me and was outstanding. He was incredibly knowledgeable about the truck and took the time to understand exactly what I was looking for. Jeff made the entire process smooth, answering all of my questions and walking me through each feature of the vehicle. His professionalism and patience made buying my new truck a pleasure. A special shout-out to Tony, the manager, who also played a huge role in making the experience exceptional. Tony went above and beyond to ensure I got the best deal and that everything went smoothly from financing to delivery. His customer-first attitude was evident, and I really appreciated how he personally checked in to make sure I was satisfied. Overall, I'm thrilled with my new Ram 1500 and the service I received from both Jeff and Tony. I highly recommend them to anyone. Thank you so much, and I'll be back in the future -Ian read more

My wife and I recently purchased a 2020 Chrysler Pacifica from Wallace Chrysler. THE one reason we drove to Stuart( From Vero Beach)was because of Lisa Russell one of their managers. My wife called ahead and spoke with Lisa who was very personable and professional. We explained we were trading in two cars but with my wife's vision, we needed help getting our second trade to the dealership. Lisa arranged the whole thing. Our sales associate Justin Bierle was very knowledgeable about the product and gave us a great presentation on explaining all the many features that were on the vehicle. A Very nice gentleman. Tony Necheff another manager, also assisted in our transaction and was very helpful in getting our bottom line where we wanted it. Marc Occhipinti, the gentleman that finalized Our paperwork was very helpfull and got us a GREAT LOW rate. Thanks to everyone at Wallace Chrysler in Stuart. You've made us customers for life. PS we love our New Pacifica, it rivals my Cadillac SRX. read more

Amazing Experience with Exceptional Service! I recently purchased a Jeep from this dealership, and I couldn't be happier with the entire experience! From start to finish, everything was smooth and stress-free. I worked closely with Maybel, who was simply outstanding. She took the time to understand what I was looking for and ensured I felt comfortable throughout the process. Her professionalism and genuine care made all the difference. I also had the pleasure of working with Kyle, and both he and Maybel were incredible as a team. They went above and beyond to make sure I was getting the best deal and answered all my questions with patience and expertise. Their teamwork and dedication made the buying process seamless and enjoyable. If you're looking for a dealership with knowledgeable, friendly, and hardworking staff, I highly recommend this place. Thank you, Maybel and Kyle, for the excellent service and for helping me drive away in my dream Jeep! read more

Our Ram 2500 truck batteries (only 2 years old) died suddenly on a Saturday morning. Monday morning, I called to see if I could get appointment and if I could have arranged a tow in time, they would have worked me in that day. It took until late afternoon to get it transported to them, but they went to work on it right away. They replaced the batteries and ran diagnostics on the electrical system. Ended up being poor quality batteries (evidently, Mopar's former vendor had quality issues). No charge for the batteries since they were under warranty. Also had them do an oil change, rotate tires, and check the brakes. I fully expected them to recommend new brake pad since old been hearing some noise and at a previous dealer, it'd been told they were at about 35% of useful life. Nope, they were just dirty. The tech cleaned off the brake dust and all the noise is gone and the truck stops like usual. Quality service experience all the way around. read more

So I went shopping at most of the dealerships in Stuart. I needed value, great service, friendly yet professional atmosphere.I hit the jackpot. The dealership was open precisely on time and I was greeted by everyone with warm smiles and courtesy instead of the usual car salesman's stereotypical approach! Dominic worked with me and eventually my husband too all day from open to close. He treated us like he was helping a friend. He views his job different than most. "I know my job is salesman, but I am more of a matchmaker. I find the right vehicle to fit a person". He blew my mind with his continuous courtesy. He was amazing and I do love my new car, but I'll work with him exclusively from this point forward! Special recognition also to the finance department and management who all kept us feeling like VIPs. Do yourself a favor, go see Dominic, he will be the best matchmaking experience you will ever have! Thank you all! We will be back! read more

I recently purchased a 2025 Jeep Wagoneer from Wallace, and I couldn't be happier with the experience. From the moment I walked in, I was treated with professionalism, courtesy, and genuine care. Jonathan, my salesperson, went above and beyond to make the entire process smooth and stress-free. He was incredibly knowledgeable about the Wagoneer and took the time to answer all of my questions without any pressure. Jonathan made sure I found exactly what I was looking for and walked me through every step of the purchase with transparency and patience. The vehicle itself is everything I hoped for - luxurious, powerful, and packed with features - but it was the excellent service that really stood out. If you're in the market for a new vehicle, I highly recommend Wallace and especially Jonathan. It's rare to find a dealership that values both quality vehicles and customer satisfaction this much. Thanks again, Jonathan and the Wallace team! read more

This dealership is AMAZING in all they do!! very personal service for the purchase of your vehicle. They go above and beyond to assure they match your needs. And let's talk about the Team!! Big shout out to salesman of the year Jay Patterson. He is very knowledgable and provides the most personal care. He goes above and beyond to make sure all aspects of your purchase is explained, car is detailed and delivered in pristine condition. Thoroughly explains all detail of your selected vehicle. Double Top 10 in my book! And let's now speak on Anthony Nachef, AMAZING SERVICE a complete joy to deal with and the personality is PRICELESS! He went above to make sure I was so Happy! Also, financing with Aida Torrealba was painless. She was quick and explained everything as she went along. Highly Recommend, Mr Wallace has a GREAT TEAM IN THEM!! Thank you, Dawn C. read more

From start to finish my salesman Josh Muir and Sales Manager Houston Aruda were fantastic! My Jeep Wrangler was a special order item and I ordered tires/rims and a lift from this dealership for my new girl which the guys got right into service where Brian the Service manager took great care of me! No one had the Jeep I wanted and Wallace CJDR went above and beyond to get me the one that checked all my boxes! Shauna was the absolute sweetest in finance! She went over every option and showed me the right products I needed to make sure my tires and wheels were covered, my Jeep has a 100,000 miles warranty coverage AND we got GAP insurance while keeping my payment manageable. The whole team did excellent and I can't say enough good things about these guys! Will definitely buy from them again! read more